Wentworth - Douglass Hospital

86%

Patients that would definitely recommend
16% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2020, 2019, 2018)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

Pulmonary Care Excellence Award™ (2020)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
79%

Patients who gave a rating of 9 or 10
10% higher than the national average

86%

Would definitely recommend
16% higher than the national average

Wentworth - Douglass Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%82%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%84%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%69%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%92%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%59%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%71%66%

Wentworth - Douglass Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%64%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%84%73%

Providers

Provider Reviews

Maria Jul 15 2020

Review for Dr. White

The best doctor I have ever dealt with. My knee replacement is perfect. He is knowledgeable, caring and obviously loves his work. Would send any friend or family member in his direction.

Jane Williams Jul 14 2020

Review for Dr. Sastry

Dr. Davies is a very compassionate doctor. He is very thorough in his explanations of symptoms, diagnosis, and treatments. I really like how Dr. Davies listens to me when I come to see him.

Maureen G Jul 13 2020

Review for Dr. Davies

Emergency surgery for discectomy L4L5. Dr. Palacio fit me in prior to his summer vacation. All pain was relieved and I was walking 4 hrs. after surgery. The incision healed perfectly. Portsmouth Hospital was a 5 star as well.

Jul 12 2020

Review for Dr. Palacio

Dr. Davies was very thorough in explaining things in terms for the layman to understand. He answered all my questions as we decided on a course of action. I left his office feeling very reassured and comfortable.

Jul 11 2020

Review for Dr. Davies

Dr Davies is a very thorough Doctor and always willing to take the time needed with his patients.

Greg LaCourse Jul 09 2020

Review for Dr. Davies

Dr. Murray is thorough and discusses information in a way to make it well understood. She takes the time to fully answers questions. She has been very encouraging for me to make some life style changes without sounding preachy and judgmental.

over 60 female Jul 08 2020

Review for Dr. Murray

Went for annual physical. Dr. Davies was thorough and answered all my questions.

Jul 07 2020

Review for Dr. Davies

Dr Thomas Clairmont has been my primary care doctor for over 20 years. I have found Dr Clairmont to be kind, compassionate, highly knowledgeable, trusted and easy to talk with about my health issues.

Jul 06 2020

Review for Dr. Clairmont

Phyllis DelMastro Jul 04 2020

Review for Dr. Palacio

Don Allen Jul 02 2020

Review for Dr. Palacio

Tom Koiva Jun 30 2020

Review for Dr. Palmer

Evangelist John&Katharine E.Vousboukis Sr Jun 29 2020

Review for Dr. Palmer

Heather Lowell Jun 28 2020

Review for Dr. Palmer

Everyone from the receptionist to the doctor were extremely kind and courteous. In these trying times with Covid 19 in the forefront of everyone's mind, these health care workers are the best! Thank you!!

GK Jun 27 2020

Review for Dr. Thompson

Dr. Davies is everything you would hope to see in a great physician. What more could I possibly write?

Jun 26 2020

Review for Dr. Davies

Jim Voss Jun 25 2020

Review for Dr. Davies

Very professional he is the best always listens.

Carol Jun 22 2020

Review for Dr. Davies

Dr. Palmer is an intelligent and thoughtful doctor - and a very good listener. I trust her judgment and I feel respected by her. I'm glad she's my primary care doctor.

Jun 22 2020

Review for Dr. Palmer

Dr. Castro spent over an hour advising me regarding cancer treatment. He was extremely knowledgeable, and patient . I am very fortunate to have him on my team . He is true professional and an asset to the Cancer center at MGH.

Barbara La Sala Jun 21 2020

Review for Dr. Castro

Dr. Davies’ honesty and patient explanations of the situation being faced helped immeasurably in making the choices that needed to be made. He is a fine doctor and, I believe, can be implicitly trusted to do what is best for the patient.

Ernie Belleville Jun 21 2020

Review for Dr. Davies

He’s been great... always well informed, interested, offers good suggestions.. pays attention. He’s a good listener.. a very important quality!

Jane Jun 20 2020

Review for Dr. Schwartz

I went for a ‘new patient’ visit, having recently moved to the area. The staff were professional and friendly. Dr. Davies has a nice manner.

Jun 13 2020

Review for Dr. Davies

Today is June 2020. I have had 3 appointments cancelled by this office since November 2019. Today was the last straw. It is time to look for a new PCP. I understand the current COVID19 situation but my health cannot be put on hold for it.

Jun 12 2020

Review for Dr. Demasi

The good Doctor did a spinal fusion on me in 2004 or2006 wonderful job. I was very impressed by his work. I would recommend him highly.

Helen Jun 10 2020

Review for Dr. Palacio

I have been a patient of Dr. Murray's for many, many years. She's down to earth, personable and an exceptional doctor. She doesn't treat you like a number, either. I would follow her where ever she goes. I have recommended her to everyone I know for many years.

Stephanie Vallee Jun 10 2020

Review for Dr. Murray

Bruce Jun 09 2020

Review for Dr. Burke

Liz Korabek-Emerson Jun 07 2020

Review for Dr. Murray

Hadn’t been to the doctor in a loooong while. Dr. Davies made me feel comfortable and did not judge me. He is very relaxed which helped me to relax...a little. He explains everything so you can understand and answers any questions you might have. Great first visit.

Jeff Dalton Jun 06 2020

Review for Dr. Davies

Dr. Palmer always listens to me and doesn't just go through the paces like many other doctors.

Jun 03 2020

Review for Dr. Palmer

Jun 02 2020

Review for Dr. Schlachter

Lawrence Lariviere Jun 01 2020

Review for Dr. Schwartz

Mary Ann May 28 2020

Review for Dr. King

Maureen B May 25 2020

Review for Dr. Murray

The staff is friendly and highly organized for the Corona virus. Appointment was on time; Dr. Palacio was very helpful and thorough.

Marshall Jarvis May 25 2020

Review for Dr. Palacio

Informative and efficient visit. Everyone is very friendly and professional.

Richard Wentworth May 24 2020

Review for Dr. Clairmont

Annual physical. Thorough physical examination with plenty of time to review health history and concerns. Doctor will follow up on one health issue with me.

John Treece May 22 2020

Review for Dr. Clairmont

May 22 2020

Review for Dr. Zielinski

Dr. Schwartz is a intelligent, experienced, compassionate physician who takes a personal interest in his patients. He is an asset to PIM and a credit to his profession!

Barbara La Sala May 18 2020

Review for Dr. Schwartz

Greenland, NH May 18 2020

Review for Dr. Betti

Horrible bedside manner and generally a creep. More than anything I wish he had never touched me. The horrific experience will be with me for life, as many other women have noted.

May 18 2020

Review for Dr. Schlachter

Truly one of the best physicians on this planet. Competent, patient, thoughtful and thorough.

May 18 2020

Review for Dr. Perkins-Howland

Awful. Doesn't listen. She's too busy listening to herself. I definitely feel like I'm bothering her. Looking for new dr.

May 17 2020

Review for Dr. Sollee

I have had Dr Clairmont as my personal physician for 18 years. Before I arrive for my appointment he reviews my medical history and is ready for the examination. He is the best doctor I have had.

Bob B May 15 2020

Review for Dr. Clairmont

Went in for a septoplasty to repair a deviated septum and now I have a prefrated septum with much worse symptoms. Wish I Never Had the procedure done.

May 12 2020

Review for Dr. Knox

Chris Albee May 12 2020

Review for Dr. Davies

Dr. Murray is a warm and understanding physician. She treats me and my time with mutual respect and listens to my concerns. I leave feeling I have been given a definitive plan to meet my health needs.

Paul May 07 2020

Review for Dr. Murray

Very knowledgeable and excellent bedside manner’s

William May 06 2020

Review for Dr. Murray

This was my regular yearly checkup. Dr Davies is thorough and clearly answers my questions. Always a pleasant and informative visit.

Greg May 05 2020

Review for Dr. Davies

May 02 2020

Review for Dr. Murray

Just completed annual routine physical with Dr. Davies whom I've had as my primary care physician for many years and consider myself fortunate to have someone as knowledgeable and dedicated to my overall health care.

Phelps May 02 2020

Review for Dr. Davies

Apr 28 2020

Review for Dr. Chin

6 month routine check up.

Apr 27 2020

Review for Dr. Clairmont

One of the best doctors I’ve ever met. Very skilled, and personable. A great listener. I highly recommend her.

Netta M Hart. Board certified Acupuncturist Apr 26 2020

Review for Dr. Buzdon

Answered my questions and explained all the answers with ease.

Apr 23 2020

Review for Dr. Schwartz

Timely and compassionate service.

Art Apr 23 2020

Review for Dr. Schwartz

Always available, doesn't rush me. Very thorough.

Jeff Abrams Apr 23 2020

Review for Dr. Davies

Apr 20 2020

Review for Dr. McConathy

I have been blessed to have Dr. Reall as my doctor for quite a few years. He is the throwback to physicians of a bygone era. He explains, takes his time and answers all questions. Sometimes with diagrams! In this day of frenzied medicine he is a breath of fresh air. Thank you!

Dorothea Kerlee Apr 17 2020

Review for Dr. Reall

Apr 17 2020

Review for Dr. Bhargava

Excellent physician. Considerate bedside manner and takes care to carefully diagnose. No rushing. Available and affable.

Patti B Apr 11 2020

Review for Dr. Murray

Apr 10 2020

Review for Dr. Kahan

Very caring, compassionate and professional

Apr 07 2020

Review for Dr. Civiello

Would. It trust him in any situation whatsoever

Apr 06 2020

Review for Dr. Schlachter

Tony OConnell Mar 31 2020

Review for Dr. Davies

Carly Mar 29 2020

Review for Dr. Fleit

I was greeted by name and given a mask for my personal protection. Seeing Dr. Davies has always been a good experience. He is very personable and thorough but quick, which I appreciate.

Martha Petruzzi Mar 29 2020

Review for Dr. Davies

Dr. Nagy is exactly what you hope for in a Doctor. He evaluated me thoroughly, weighed the options, and started with the treatment that was the least drastic, knowing other options were available later, if the results were not positive.

Rob E Mar 27 2020

Review for Dr. Nagy

Very nice guy. Put me at ease right away. No one enjoys going for an appt, he made it bearable

Mar 26 2020

Review for Dr. Snipes

Dr. Martinez was an exceptional doctor in my first visit. He went through ALL of my medical history, explained in great detail all options for me. He was by far one of the best doctors I ever saw!

David Bracken Mar 25 2020

Review for Dr. Martinez

Dr. Ira Schwartz is a wonderful communicator thinks about each patient and has a wonderful prospective in treatment.

Mar 24 2020

Review for Dr. Schwartz

Iouri Kolomiitchenko Mar 22 2020

Review for Dr. Dirksmeier

Very good answered all my questions, and gave my options.would recommend him to any one.thankyou

Mar 21 2020

Review for Dr. Davies

I have been seeing Dr Gauthier for over 10 years, and have found him to be caring, competent, and accurate. I was fortunate to have him as my primary care physician for all these years.

Mar 21 2020

Review for Dr. Gauthier

Kevin C. Mar 20 2020

Review for Dr. McConathy

Run, don’t walk as far away as you can. Has no moral code of ethics and is generally a creep.

Mar 19 2020

Review for Dr. Schlachter

Mar 18 2020

Review for Dr. King

Avoid Him Mar 13 2020

Review for Dr. Kahan

Very pleasant and caring and knowledgable. Most importantly you can tell he cares and has compassion for his patients and I only met him once. So I hope my first impression continues true as he is now my new urologist.

Marie Boston Mar 12 2020

Review for Dr. Wotkowicz

The office staff was professional, very helpful, and pleasant. The doctor was on time, and interested in my health and offered improvement ideas.

Mar 12 2020

Review for Dr. Davies

Mar 11 2020

Review for Dr. Palmer

Chris B Mar 11 2020

Review for Dr. King

Excellent. He took my thyroid out. I was in and out same day and hardly needed any pain medicine. Follow up was thorough, and friendly.

Mar 11 2020

Review for Dr. Coppola

Dr. Murray is the best! Smart, personable, efficient. You are not just a number to her.

Mar 11 2020

Review for Dr. Murray

Dr. Schwartz is always attentive to my needs, willing to listen to all concerns and takes the time to answer all questions. He is the best doctor around.

Bert Freedman Mar 11 2020

Review for Dr. Schwartz

Friendly staff, less than 5min wait time. Dr Clairmont is very professional, listens intently and is an excellent diagnostician.

Mary Yesue Mar 10 2020

Review for Dr. Clairmont

Dr. Ira Schwartz is by far the best doctor I have ever had. His combination of empathy for his patients and his love of professional competence make him an exceptional health care provider. I feels so lucky to have his as my doctor.

A. Moore Mar 08 2020

Review for Dr. Schwartz

Dr. Rodriguez is a very caring doctor. She listens to whatever you have to say and spends as much time as needed. She is very thorough...I am very lucky to have such a doctor as Dr. Rodriguez.

Mar 08 2020

Review for Dr. Rodriguez

Dr. Davies was very thorough in his explanations on my MRI. He never made silly for asking questions. I am now 2 day post op and in less pain that when I started. Yay!!

Dawn Kidd Mar 06 2020

Review for Dr. Davies

Mar 06 2020

Review for Dr. Hickey

he does not listen and does not try to help in anyways I will not go back to see him at all. it was a waste of my time. I would not recommend him to anyone.

Mar 05 2020

Review for Dr. Davies

We have known Dr. Itkins for 17 yers n we found him the best Dr since day 1. He is like the family member. He leaked time to listen to his patients, he cares and concern and give the proper guidance. Among many doctors we have seen, he stands out??

Mar 04 2020

Review for Dr. Itkin

Dr. Itkin has been my provider for over 25 years. He always treats me with respect and clearly explains all new lab results and new treatment options. I highly recommend Dr. Itkin.

Mar 04 2020

Review for Dr. Itkin

Dr. Baquero is a compassionate, smart, excellent doctor.

Peggy Dalton Mar 03 2020

Review for Dr. Baquero

Dr Itkin is the best!

Joe Consentino in Plaistow , NH - Mar 03 2020

Review for Dr. Itkin

Dr Palacio has operated on me 4x, 3 lumbar & 1 cervical & l couldn't ask for better care! He not only is a skilled surgeon,he takes the time to talk with me, answer my questions & explain things. He truly cares about me!! I highly recommend him!!

Feb 29 2020

Review for Dr. Palacio

Location

Wentworth - Douglass Hospital

789 Central Ave, Dover, NH 03820