Concord Hospital

78%

Patients that would definitely recommend
8% higher than the national average


Concord Hospital is a medical facility located in Concord, NH. This hospital has been recognized for Outstanding Patient Experience Award™ and Pulmonary Care Excellence Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2019, 2018)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

Pulmonary Care Excellence Award™ (2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

3 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
73%

Patients who gave a rating of 9 or 10
4% higher than the national average

78%

Would definitely recommend
8% higher than the national average

Concord Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%82%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%82%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%90%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%52%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%68%66%

Concord Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%57%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%70%73%

Providers

Provider Reviews

Sep 15 2020

Review for Dr. Seichepine

Dr. Levy is amazing! He is professional, kind and compassionate with his patients. He describes all options and then makes an informed decision with his patients. I’d highly recommend him.

Jennifer Sep 10 2020

Review for Dr. Levy

Sep 06 2020

Review for Dr. Pitts

Dr. Dreffer is the most caring and knowledgeable doctor I have ever had. He takes his time and LISTENS without rushing. He always calls back right away, and even calls just to see how you are doing. Is this the epitome of a doctor or what? :) :)

Aug 26 2020

Review for Dr. Dreffer

I WILL HAVE TO RESCHEDULE MY NEXT APPOINTMENT. I CAN'T ACCESS DR. YAP'S OFFICE THROUGH PATIENT CONNECT. HOW CAN I DO THIS? THANKS.

JAMES WYLY Aug 14 2020

Review for Dr. Yap

Teresa Griffin Aug 13 2020

Review for Dr. Paicopolis

Michele Aug 13 2020

Review for Dr. Ma

Love her she is awesome will help when needed.

Annie Jul 28 2020

Review for Dr. Plotnik

Mallory Jul 27 2020

Review for Dr. Stidwill

Dr Levy is knowledgeable,professional,has a good repore with people and typically is on time .

Jul 23 2020

Review for Dr. Levy

Jul 23 2020

Review for Dr. Mollano

Very pleasant very positive

Jul 23 2020

Review for Dr. Levy

I had a great visit with Dr. Nath. He is a good listener, has great knowledge on all medical questions, very kind and overall great experience. I recommend Dr. Nath

James R Jul 23 2020

Review for Dr. Nath

Everyone provides a positive, friendly atmosphere. Dr Harker presents as a competent, knowledgeable doctor.

Jul 23 2020

Review for Dr. Harker

Marlene B Jul 22 2020

Review for Dr. Sands

Jul 22 2020

Review for Dr. Dion

Great doctor.

Jul 21 2020

Review for Dr. O'Connor

Bobbi B. Jul 16 2020

Review for Dr. Shirley

Listens well. And is thorough with his explanation about the procedure.

Jul 16 2020

Review for Dr. Dion

Jul 15 2020

Review for Dr. Reddy

Fast and accurate.

Jul 15 2020

Review for Dr. Boselli

as always The Doc was great- been my doc for 20 years i trust him- wait time was long but understandable due to Covid restrictions and did not inconvience me at all. planned for it.

Irish Burnett (michael) Jul 15 2020

Review for Dr. Gentchos

considering the current covid climate, the visit was efficient and fast qwith minimal contact with anyone other than Doctor Casey and his assistant.

Armand Rouleau Jul 15 2020

Review for Dr. Casey

Dr. Wiley has been great. He listens to me, guides me in the best direction helping me understand the options. Last week he replaced my knee and I have to say the process has gone very well. I am as happy as I can be with having him do my surgery. Highly recommended.

Mark H. Jul 15 2020

Review for Dr. Wiley

Excellent Doctor and staff that work with him. We're able to accommodate my unscheduled visit.

Keith packard Jul 15 2020

Review for Dr. Brummett

Fern Woodruff Jul 15 2020

Review for Dr. Gentchos

We very open minded about my health and recovery! I think that we have a great Doctor Patient relationship!

Benoit Noel Jul 15 2020

Review for Dr. Casey

Great doctor and listens to your concerns

Jul 14 2020

Review for Dr. Gentchos

I would strongly recommend

greg fortune Jul 14 2020

Review for Dr. Resnick

Good as usual

Janet Jul 14 2020

Review for Dr. Dion

Dr Casey was a breath of fresh air. He was very professional and honest. I wish I had seen him a year ago.

Marie Bright Jul 10 2020

Review for Dr. Casey

Dr. Mollano provides a great patient experience. He listens and answers questions and concerns that I had. He has a great bed side manor! I would highly recommend him to anyone.

Tina S. Jul 10 2020

Review for Dr. Mollano

Dr Brummett’s PA was very efficient and did strength testing prior to Dr B coming in. Dr B will follow up in October.

Cathy Thorgerson Jul 10 2020

Review for Dr. Brummett

Wonderful doctor and a caring person. Knows his field.

Jul 10 2020

Review for Dr. Shirley

Great chairside manner! Created a relaxed, comfortable environment. A+!

Pat Remington Jul 09 2020

Review for Dr. Nagel

Technically expert surgeon Direct clear information

Jul 09 2020

Review for Dr. Klingler

TOLD NO SURGERY NEEDED FOR FRCTURED WRIST. NOW FIND OUT THAT NORMAL 10-15 angle is at 40 degrees and will need orif of l wrist he spent less than 10 minutes . did not actually examine wrist

flora drapeau Jul 09 2020

Review for Dr. Klingler

I was met immediately outside by a nurse who took my temperature, asked questions. Inside, quickly processed and taken to room. Dr. Gentchos was professional, polite and listened to me, as always! Excellent visit.

Carol Potter Jul 09 2020

Review for Dr. Gentchos

Extremely knowledgable & personable.

Jul 09 2020

Review for Dr. Boselli

Very thorough and shows concern for patients. Thankful to have as my doctor.

Jul 09 2020

Review for Dr. Shirley

Highly recommended, fixed both of my ankles. He's honest, friendly, caring and very knowledgeable. I'm forever grateful

Jul 09 2020

Review for Dr. Gentchos

There is no one I would trust more. Dr. Gentchos always listens, asks questions and really cares about his patients.

Kirsten Lange Jul 09 2020

Review for Dr. Gentchos

Dr. Brummett did surgery on my neck. He has always been kind, compassionate and has a great sense of humor. You can talk to him like he's a regular guy. I would highly recommend him to anyone needing the medical treatment he provides.

Mary Vodvarka Jul 08 2020

Review for Dr. Brummett

Excellent!

Jul 08 2020

Review for Dr. Fox

Yes I would recommend to everyone

Bill Snyder Jul 08 2020

Review for Dr. O'Connor

He takes the time to know me, and what is best given my situation.

Sue Murphy Jul 08 2020

Review for Dr. Fox

Very clear and understandable I had no questions left to ask great guy

Terry Brent carlson Jul 08 2020

Review for Dr. Casey

Fantastic surgeon, explains everything in detail. Very friendly & professional.

Donna VanderClute Jul 07 2020

Review for Dr. Boselli

Very personable. Explained everything. Did not rush.

Kris Nilsen Jul 07 2020

Review for Dr. Klingler

Best Physician, thoughtful, listens, with empathy am lucky to be assigned to him

Alexandra S Hayes Jul 07 2020

Review for Dr. Chodosh

Excellent service, Will highly recommend him. :-)

Jul 05 2020

Review for Dr. Resnick

This was my first visit with Dr. Androlia and he was just absolutely amazing. He was quick and efficient with my ultrasound injections. He explained everything and answered all my questions. I definitely recommend him.

Jul 03 2020

Review for Dr. Androlia

Dr. Nagel was kind and he did not rush my appointment as other doctors at Concord Orthopaedics have.

Jul 03 2020

Review for Dr. Nagel

Very patient oriented and is so very welcoming! Great conversations and much needed encouragement! He saved my husbands life after a very difficult redo of a hip replacement done 20 years prior. by another Physician

D. Lois Estell Jul 03 2020

Review for Dr. Fox

Jul 03 2020

Review for Dr. Gentchos

My visit was very good. The nurse was very pleasant and helpful. Both the doctor and I believe her name was Dawn, explained everything that was going to happen. The doctor made me ell very comfortable. Just wish my shoulder was not as sore as it is, from the shot,hope it goes away soon.

Tina Hickey Jul 03 2020

Review for Dr. Androlia

Dr burns was very prepared for our visit. Seems to know his craft very well.

Josh Nason Jul 03 2020

Review for Dr. Burns

DR. BURNS IS THE ULTRA BEST DOCTOR I HAVE. HE CARES, HE TAKES TIME WITH HIS PATIENTS, I TRUST HIM SO MUCH. HE IS A GUARDIAN ANGEL.

RICHARD PATTEN Jul 02 2020

Review for Dr. Burns

I felt safe. Dr Wiley was thorough showing me x rays and explaining results

Mary Jul 02 2020

Review for Dr. Wiley

Dr. Fox is so knowledgeable and caring. Although my checkups have been months apart, he remembers even the smallest details from previous visits even if they are not necessarily related to my TKR.

Jul 01 2020

Review for Dr. Fox

Susan Gaudette Jun 30 2020

Review for Dr. Dion

Gave me great care and explained the whole situation to me.

Derek Jun 29 2020

Review for Dr. Androlia

Dr Wiley is such a compassionate surgeon while being so detail oriented in his care.

Laurie Jun 27 2020

Review for Dr. Wiley

Dr. Nagel was polite, engaging, efficient, and professional. It was a pleasure to be treated by him.

SHANNON S Jun 27 2020

Review for Dr. Nagel

he listens to me. he explains things so that i understand them. very kind Doctor.

Jun 26 2020

Review for Dr. Gentchos

Rob Daziel Jun 26 2020

Review for Dr. Casey

Have deteriorating knees and looking for some pain relief

Greta Jun 26 2020

Review for Dr. Moran

Very good. Listens to your questions and concerns. Let me make the decision and I did not feel pressured at all. Easy to talk with. Did both my knees at the same time in 2006. Went back to see him when I experienced hip problems. Will have hip replacement surgery in late summer.

Ellyn Jun 25 2020

Review for Dr. Wiley

Chris is amazing at his job, personable and friendly.

Robert and Denise Crane Jun 25 2020

Review for Dr. Gentchos

Dr. Moran is very kind and personable. He's thorough and explains everything, usually using great, often funny analogies.

Jun 25 2020

Review for Dr. Moran

VERY RUDE..MADE WEIGHT COMMENTS, NEVER ASKED IF I HAD ANY CONCERNS I WANTED TO TALK ABOUT. VERY RUSHED appointment

Jun 25 2020

Review for Dr. Do Ponte

Awesome. Meant to leave 5 stars but hit send too early. He was fantastic

Sharon Lowe Jun 25 2020

Review for Dr. Androlia

Jun 24 2020

Review for Dr. Resnick

First time with Dr. Gentchos. He was very knowledgeable and quite pleasant.

Bill Palizzolo Jun 24 2020

Review for Dr. Gentchos

Excellent,

Judith losanno Jun 24 2020

Review for Dr. Gentchos

Jun 24 2020

Review for Dr. Moran

Dr. Levy is top notch. Professional and courteous. Very calming & my number one choice.

Charlotte Tatreau Jun 24 2020

Review for Dr. Levy

Jun 23 2020

Review for Dr. Wiley

Dr Shirley puts patients at ease, especially right now. His exam is thorough and he answers questions completely.

Jun 23 2020

Review for Dr. Shirley

I have complete trust in Dr Mollano. He is the best!

Lydia Cumbee Jun 23 2020

Review for Dr. Mollano

he has been a great surgeon for me in the past and he is going to do my other knee in two weeks

Jun 23 2020

Review for Dr. Dion

Dr. Shirley is a physician I highly recommend. He is personable and professional. I have complete confidence in his skills. I am a long term patient and I hope he is in practice for many more years!

Helen Deloge Jun 23 2020

Review for Dr. Shirley

i was there to see dr genchos but after a wait - which i was well briefed on as the doc was in surgery. I was then offered to see dr resnick when genchos was being held up. did not mind the wait as they told me up front and also updated me about every 10 mins

Irish Michael Burnett Jun 22 2020

Review for Dr. Resnick

Skier Jun 22 2020

Review for Dr. Badau

I am very happy with the high quality care and recovery plan I received. Dr. Gentchos quickly diagnosed my foot problem and clearly laid out my options, emphasizing that the goal for the recovery outcome was based on my desired level of activity. I definitely recommend Dr. Gentchos.

Laura L. Jun 21 2020

Review for Dr. Gentchos

Excellent he took the time to answer all my questions and review lab work

Jun 21 2020

Review for Dr. Shirley

Absolutely. I already have. Everything was top notch. And everybody was top notch. Doctor is clear and precise. He listens to you and reacts to your questions in a non-condescending manner. I am already planning my follow-up appointment

Jun 21 2020

Review for Dr. Brummett

He’s been great... always well informed, interested, offers good suggestions.. pays attention. He’s a good listener.. a very important quality!

Jane Jun 20 2020

Review for Dr. Schwartz

Follow up after dislocated shoulder. Main comment it was doing well but would take a long time due to my age.

Don Solomon Jun 19 2020

Review for Dr. Noordsij

Dr. Klingler is an excellent doctor. Very professional and experienced.

Nancy Jun 18 2020

Review for Dr. Klingler

Dr. Burns did a fantastic job piecing my knee back together. He's very responsive and has great bedside manner.

Jun 18 2020

Review for Dr. Burns

I would highly recommend Dr. Wiley. He displays a high degree of thoroughness and professionalism while still making the patient feel comfortable. I felt Iike he really cared about my past, and current, situations.

Ansley D. Stevens Jun 18 2020

Review for Dr. Wiley

Sue Moulton Jun 18 2020

Review for Dr. Duffy

I would highly recommend Concord Orthopaedics & their team. But I have to give special thanks to the awesome treatment I received by Dr Brummett and his PA and all my questions were answered and resolutions discussed and I am so comfortable with him and his team. HIGHLY recommend them.

Erik Balodis Jun 17 2020

Review for Dr. Brummett

My family go to Dr. Klingler whenever the have an orthopedic problem related to the hand. I've be a physician for 30 years and he is the best orthopedic hand surgeon I've ever known

Genevieve Kelley MD Jun 17 2020

Review for Dr. Klingler

I really appreciate Dr. Resnick's professional yet friendly approach and his obvious wealth of medical knowledge. He is very methodical in his analysis and treatment of my condition. With his help, I have been able to maintain my physical activities at a level where I can remain fit.

Steve B. Jun 16 2020

Review for Dr. Resnick

Location

Concord Hospital

250 Pleasant St, Concord, NH 03301

Frequently Asked Questions

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Has Concord Hospital won any recent awards from Healthgrades?

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