Carson Valley Medical Center

79%

Patients that would definitely recommend
9% higher than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
76%

Patients who gave a rating of 9 or 10
7% higher than the national average

79%

Would definitely recommend
9% higher than the national average

Carson Valley Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%84%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%83%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%69%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%54%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%70%66%

Carson Valley Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%49%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%78%73%

Providers

Provider Reviews

After 5 months since my surgery, I feel like a new person. I never thought this could be possible. Dr. Song and his staff have been wonderful. Life is great!!!

Jul 03 2020

Review for Dr. Song

The best of the best! Caring, trusting, and friendly. The doctors and staff are patient advocates. Never a long wait, and I LOVE how the staff remembers you and your history.

Jun 25 2020

Review for Dr. Song

Mary Jo Brummer Jun 20 2020

Review for Dr. Lim

Best ,most knowledge Doctor . I have been coming to Dr.Willen for over 15 years and he is always respectful and kind as well . His staff is very friendly as well .

Jun 18 2020

Review for Dr. Willen

Dr Crenshaw is a remarkable medical doctor with experience in treating MTBI. I owe my recovery to her knowledge and experience.

Kristine McIntyre May 28 2020

Review for Dr. Crenshaw

Mark Gonzales May 19 2020

Review for Dr. Kelly

May 18 2020

Review for Dr. Melhuish

Dr. Hallow removed a thymoma I had recently. Surgery went well and I would recommend Dr Hallow to anyone. He has a very high skill set and came highly recommended by the OR nurses that assist him. That alone says a lot about Dr. Hallow.

Diana Davis May 06 2020

Review for Dr. Halow

THE doctor who actually cares! Dr. Demar listens , is thorough, thoughtful and friendly. There is no pomposity, and I never feel like just another number or case. The staff is always welcoming with smiles. Specialty or not, Dr. Demar is the one of the best physians I have ever been attended by.

Sandra Apr 24 2020

Review for Dr. Demar

From first visit to today all staff is amazing! At surgery Dr. Song was great at explaining everything, putting us at ease. Great experiences every visit.

Apr 17 2020

Review for Dr. Song

Dr. Bottenberg is truly the best of the best! I highly recommend him! He made a huge difference in my dads life! Gave hope to my parents and to me! He has a heart of gold and genuinely amazing doctor and amazing person!!

Michelle Leclerc Apr 16 2020

Review for Dr. Bottenberg

The day after my first surgery I felt amazing, and for the first time in 8 months I had movement in my left hand. I can touch my finger to my thumb.

Apr 16 2020

Review for Dr. Song

Incredibly Knowledgable! My Mother was struggling and Dr Venner was so thorough and quick in investigating, she saved my mother's life. Dr Venner explains everything, is very compassionate, and made my mother feel safe and calm.

Tracy Apr 15 2020

Review for Dr. Venner

I had a great experience with Dr. Song and his team. My surgery went great. I am recovering and Dr. Song is and has been so fantastic.

Apr 14 2020

Review for Dr. Song

Amazing surgeon! Dr. Song made my life feel great again. Staff is amazing. Definitely recommend all of them!

Apr 09 2020

Review for Dr. Song

Friendly, explains procedure well, caring, I would recommend Dr. Demar anytime.

Mary Pitelka CS Apr 02 2020

Review for Dr. Demar

Mar 26 2020

Review for Dr. Lim

Advanced Neurosurgery is very professional but keeping in mind you are still a person. The staff is knowledgeable and very helpful. This is a great place.

Mar 19 2020

Review for Dr. Song

Keith Essex Mar 18 2020

Review for Dr. Romaneschi

Dr. Cummings accurately diagnosed my condition even before it was confirmed by an MRI. He is professional and compassionate and explains medical conditions in terms the layman can understand. My rotator cuff surgery was successful: I highly recommend him .

Tom J. Mar 16 2020

Review for Dr. Cummings

You have met us to my expectations. Very happy with Dr. Song.

Mar 14 2020

Review for Dr. Song

S Weil Mar 13 2020

Review for Dr. Swanson

It has always been a satisfactory experience, and on all levels !

Mar 12 2020

Review for Dr. Solinger

Dr Melhuis and her team welcomed me as a new patient. "Dr Vicki" listened and drew out a thoughtful course of treatment for my arthritic big toe joints. I'm glad to be in her care.

Pam W. Mar 11 2020

Review for Dr. Melhuish

Very comfortable, attentive staff.

Mar 10 2020

Review for Dr. Song

Mar 06 2020

Review for Dr. Upton

Taylor J Mar 04 2020

Review for Dr. Phan

I no longer Matter to Dr. Cottrells Office Mar 03 2020

Review for Dr. Cottrell

All experiences have met my expectations and then some.

Feb 27 2020

Review for Dr. Song

Dr Cummings is always very attentive, he listens carefully and gives all of the information I need to understand my care

Linds Dengler Feb 26 2020

Review for Dr. Cummings

Dr. Card always explains all options for your case very well. He on time and friendly. I highly recommend him for all foot problems

Darcy Feb 26 2020

Review for Dr. Card

I have recommended this office to others, and I have also heard good things from others. Dr. Song saved my life. I was in serious condition when I was brought to the hospital with an internal decapitation.

Feb 23 2020

Review for Dr. Song

Best doctor out there, very kind and caring and compassionate. A+++++

Darius Feb 21 2020

Review for Dr. Aldrich

Bad after waiting a year to be seen they basically did nothing. I told them how bad my feet are . But they were more concerned about the callous on my toes.

Bruce hanneman Feb 21 2020

Review for Dr. Card

Dr. Song did a great job. Way above expectations, no more pain so far. Love you guys!

Feb 21 2020

Review for Dr. Song

Been going to him for years. Very honest and to the point but great bedside manner.

Feb 20 2020

Review for Dr. Fry

Feb 19 2020

Review for Dr. Song

Dr. Wilson was very good. He took the time to explain everything. He went through the records and was very thorough with what was happening.

Feb 16 2020

Review for Dr. Wilson

So far excellent. I have heard nothing but the best about Dr. Song. Staff very friendly.

Feb 14 2020

Review for Dr. Song

I was very comfortable throughout the entire procedure. The pain is gone I have some muscle stiffness but it's nothing compared to what I had before. Good job!

Feb 10 2020

Review for Dr. Song

Caring and explains everything clearly.

Ron Feb 10 2020

Review for Dr. Edmunds

Wow! Surgery and recovery went amazing! I expect nothing less from Dr. Song! I will continue to refer my friends and family to him. Thank you for giving me my life back!

Feb 07 2020

Review for Dr. Song

Dr. Cummings sensitive and understanding About my knee replacement. Explain the procedure in detail. I feel I’m in great hands

Marc Davis Feb 06 2020

Review for Dr. Cummings

Excellent care with a great sense of humour...definitely recommend if you’re in need of a doctor.

Kaarina Feb 03 2020

Review for Dr. Jantos

Love Dr. Song, would highly recommend him to anyone. He not only does surgery but tries other treatments to avoid surgery if possible. This was my second fusion and have had great results both times.

Feb 01 2020

Review for Dr. Song

Lisa Hecimovich Jan 30 2020

Review for Dr. Jones

I've been seeing Dr. Card for the last six years. He is an excellent podiatrist, very friendly, answers any questions, and I feel like a new person when I leave the office. He is a wonderful doctor.

Joanne Seghieri Jan 26 2020

Review for Dr. Card

T Wolf. Jan 19 2020

Review for Dr. Swanson

Excellent

Jan 16 2020

Review for Dr. Cummings

Dr Reddy is great. Explains options very well. Thorough and professional. I completely trust him.

Aw Jan 14 2020

Review for Dr. Reddy

I never have to wait for Dr Card as he’s always on time. My medical history is complex and about once a year I’ll have a foot issue. He just knows how to fix me. He’s the best podiatrist !

Robin Manning PhD Jan 13 2020

Review for Dr. Card

T.O'Dell Jan 12 2020

Review for Dr. Kelly

Dyan W. RN BSN Jan 10 2020

Review for Dr. Costa

Dr Edmunds has always treated my husband and I with the best of care and dignity. He listens to our heath concerns and clearly explains his diagnosis. Providing us with clear treatment. Thank you Dr Edmunds.

julie.dayton Jan 09 2020

Review for Dr. Edmunds

Dr Edmunds is wonderful

Betty Jan 09 2020

Review for Dr. Edmunds

Patti S. Jan 06 2020

Review for Dr. Manoukian

He’s the best.

Jackie Adams.l Jan 04 2020

Review for Dr. Brooks

Dr. Card is very knowledgeable and thorough. He put me at ease and explained everything about my foot issue. He gave me treatment options and we made a plan. The office staff was so kind and there was hardly any wait.

Jenny McCarty Jan 01 2020

Review for Dr. Card

Ski Instructor Dec 28 2019

Review for Dr. Cummings

Dr. Song and staff are excellent! They give fantastic service.

Dec 25 2019

Review for Dr. Song

Dr Romaneschi is an excellent Dr. He has performed delicate surgeries to prepare my spine for surgery. He is caring, is a great listener, and answers my questions with respectful answers.

EvlHy Dec 20 2019

Review for Dr. Romaneschi

Dr Jones and his dream team performed spine surgery on me. Dr Jones is professional. I trusted him with my life and he did not disappoint.

Ms.G Dec 20 2019

Review for Dr. Jones

Dr Baker takes his time, and explains his opinion. Friendly and easy to talk to. I highly recommend him.

Dec 19 2019

Review for Dr. Baker

Less than a 5 minutes wait before being by Fry. A complete and concise examination of my back resulting in 2 Rx's; one for medication and for physical therapy in Barton's pool. I expect to see an improvement in my pain level in a few days or weeks. Thank you Dr. Michael Fry.

Tahoebuilder Dec 19 2019

Review for Dr. Fry

Kirstin in Carson City, NV - Dec 18 2019

Review for Dr. Card

Knowledgeable, professional and courteous. I appreciate the fact he is healthy and well conditioned himself as “out of shape” Dr’s don’t represent the medical field very favorably. Took the time to explain things and ensure I was informed.

John Parks in Gardnerville, NV - Dec 18 2019

Review for Dr. Demar

Dr. Demar went over everything regarding my health issue. He spent a lot of time with us and we never felt rushed. He answered all of my husband's and my questions.

Dec 18 2019

Review for Dr. Demar

Very knowledgeable and caring with a calm, professional, thoughtful demeanor. Always takes time to listen and explain. Highly recommended.

Dec 08 2019

Review for Dr. Edmunds

He's an amazing doctor. He's thoughtful and very concerned with all aspects of a patient's life that affects their health. I'm so grateful to have started going to him when I was first diagnosed with multiple myeloma. Five starts.

Dec 07 2019

Review for Dr. Reddy

Surgery in late 2018 with great results. One year later - still great results. Thank you Dr. Song & staff.

Bob Dec 07 2019

Review for Dr. Song

He did a great job taking my gallbladder out.

Dec 06 2019

Review for Dr. Demar

Dec 05 2019

Review for Dr. Costa

I'm grateful to Dr Cummings for his care and genuine concern for my well being. I feel lucky that I was able to be his and his staffs patient

Dec 05 2019

Review for Dr. Cummings

Catherine Coffey Dec 01 2019

Review for Dr. Edmunds

It was the worst pain I have ever experienced, but it took away all of the pain in my neck, allowing me to perform my job duties.

Nov 30 2019

Review for Dr. Song

No waiting appointment schedule. Professional treatment plan. I’m on the road to a quick recovery. Dr. P. J. Fry is the best.

Suzy Stockdale Nov 28 2019

Review for Dr. Fry

DR Paul Fry is an excellant Doctor plus he has a great personality and very caring. He has kept both my knees functional.

Laura Nov 28 2019

Review for Dr. Fry

Jim Christensen Nov 25 2019

Review for Dr. Reddy

Dr. Cummings fixed my left shoulder when he was new to town and now he'll help me with my right shoulder. I have every confidence in his skill and knowledge.

Trish Hall Nov 23 2019

Review for Dr. Cummings

Dr Cummings, did my right shoulder rotator cuff like 10 years ago. I haven't had any issues since.. He has good bedside manner & is good listener. If you can get past his words "right,right,right". All will be fine you are in good hands.

Nov 20 2019

Review for Dr. Cummings

Ive been seeing Dr Jones for wow, um 20yrs.. He's helped me with my back & did neck surgery for me. I absolutely Love him.. He's great Doctor & tells it like it is.. No Bull.

Nov 20 2019

Review for Dr. Jones

Dr Edmunds did my left knee replacement.. He is just great very concerning & great personality..

Nov 20 2019

Review for Dr. Edmunds

Sandra & Fred Huebner Nov 20 2019

Review for Dr. Quigley

Good, he was friendly and thorough but distracted by the PA who was watching. He was talking to him instead of the patient and myself during the procedure.

Nov 19 2019

Review for Dr. Card

Listened to me and took my beliefs and approach into consideration.

Nov 17 2019

Review for Dr. Ho

Excellent! Spends as much time as necessary, listens, happy to answer questions! Wish all our doctors were this good!

Jeffrey Nov 15 2019

Review for Dr. Card

Dr. Song and staff performed a miracle!

Nov 13 2019

Review for Dr. Song

My experience with this office has always been pleasant. Thank you.

Nov 11 2019

Review for Dr. Song

Office staff great, PA's are awesome, Dr. Song did an awesome job.

Nov 10 2019

Review for Dr. Song

Dr. Song and Alyssa are fantastic surgeons. Thank you for saving my life. My family thanks you as well.

Nov 09 2019

Review for Dr. Song

GREAT DOCTOR!

Nov 09 2019

Review for Dr. Demar

They made me feel comfortable. Dr. Fry was very nice and down to earth ??

Nov 08 2019

Review for Dr. Fry

Dr. Fry impressed me as a knowledgeable, straightforward, caring physician. He is an excellent communicator, and the kind of guy I want on my healthcare team. I feel fortunate to have been referred to him.

Gary Smith Nov 08 2019

Review for Dr. Fry

Dr. Card is very knowledgeable and kind. Wait time 8 minutes or less!

Grateful Patient Nov 02 2019

Review for Dr. Card

Found Dr. Edmunds to be friendly, knowledgeable, kind, responsive to my needs. This first visit was a thoroughly pleasant experience and brought much relief.

crittercrazy Nov 02 2019

Review for Dr. Edmunds

Real easy and felt at ease as if talking to a friend about everyday stuff - staff great also

Ryan Nov 01 2019

Review for Dr. Edmunds

Location

Carson Valley Medical Center

1107 US Highway 395 N, Gardnerville, NV 89410