CHI Health Creighton University Medical Center - Bergan Mercy

65%

Patients that would definitely recommend
5% lower than the national average


CHI Health Creighton University Medical Center - Bergan Mercy is a medical facility located in Omaha, NE. This hospital has been recognized for America's 250 Best Hospitals Award™ and Gastrointestinal Care Excellence Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 250 Best Hospitals Award™ (2020)

Top 5% in the nation for consistently delivering clinical quality

Specialty Clinical Quality Awards

Gastrointestinal Care Excellence Award™ (2020)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

4 ratings were worse than expected

1 rating was better than expected

  • Pressure sores or bed sores acquired in the hospital

8 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
64%

Patients who gave a rating of 9 or 10
5% lower than the national average

65%

Would definitely recommend
5% lower than the national average

CHI Health Creighton University Medical Center - Bergan Mercy

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%75%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%77%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%57%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%49%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%55%66%

CHI Health Creighton University Medical Center - Bergan Mercy

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%56%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%64%73%

Providers

Provider Reviews

On my recent appointment I was receiving two injections in my back/hip. Dr. West made me feel very comfortable, given the stressful situation. He explained everything he was doing and asked several times if I was doing okay. I would highly recommend him.

Denise B. Aug 14 2020

Review for Dr. West

Aug 13 2020

Review for Dr. Jenkins

He is a very good oncologist.

Aug 12 2020

Review for Dr. Huyck

Dr. Rivett listens and doesn't judge. He makes sure you're concerns are addressed before you leave the office. Been seeing him for more than 15 years now.

Mike Aug 11 2020

Review for Dr. Rivett

Wonderful!

Jeff D. Aug 11 2020

Review for Dr. Shehan

Excellent care for my skin health for the past 6 years plus.

Jim L. Aug 10 2020

Review for Dr. Person

Dr. A was very professional, explained everything to me. Her personality is great and I felt very confident in her abilities and knowledge.

CAJ Aug 10 2020

Review for Dr. Armstrong

If you are looking for an excellent cardiologist, look no further! Dr. Bellamkonda is wonderful!! She is compassionate, understanding and a great listener. She explains everything clearly and will answer all of your questions. I highly recommend her for all of your ? needs!!

Aug 10 2020

Review for Dr. Bellamkonda

Great Surgeon and great personality

Aug 09 2020

Review for Dr. Thorell

One of the best physicians I have ever encountered. Thorough, knowledgeable and compassionate.

Aug 08 2020

Review for Dr. Mehr

I have gone to Dr. Deveny for many years. You will go in looking for a doctor, you will walk out having a friend. He listens, he's compassionate and he will be hour strongest advocate.

DeAnna Aug 08 2020

Review for Dr. Devney

Always tentative, and remembers our past encounters making each experience easier. And she keeps me well informed, not with just my condition, but everyday health. Super helpful

Ben R. Aug 08 2020

Review for Dr. Person

I was desperate and ashamed with my skin condition. Rachel was great from the beginning listening to my concerns and finding the right solution to my condition. My condition and my confidence in my appearance is night and day from the first time I came into her office. Rachel is fantastic.

Jonathon W. Aug 07 2020

Review for Dr. Person

Rachel was very professional and did a great job explaining everything along the way. She was also very great with my 4 year old son. We had an amazing experience!

Mike T. Aug 07 2020

Review for Dr. Person

My care provider treats me with special knowledgeable dermatology and complete personal care.

Kathryn H. Aug 07 2020

Review for Dr. Person

very pleasant and easy

Gary M. Aug 07 2020

Review for Dr. Person

great experience!

Anonymous Aug 07 2020

Review for Dr. Person

Great doctor and all staff as well!!!

Steve P. Aug 06 2020

Review for Dr. Shehan

since day one I meet Dr. Ferrer he showed me he cares for all his patients and his always very nice and caring and welling to help you in what ever he can. I just love the person he is. Thank you Dr. Ferrer!

Veronica Valdez Aug 05 2020

Review for Dr. Ferrer

Dr. Inguanzo treats us like family. She treats my mother, sister, children, and husband. She recognizes us and remembers us. She’s extremely personable and kind. She came to the hospital to see my son right after he was born. Couldn’t ask for a better doctor!

Liz Aug 05 2020

Review for Dr. Inguanzo

He was very comforting and knowlegable

Cynthia G. Aug 03 2020

Review for Dr. Shehan

Dr. Devney is wonderful! Back pain is gone. Thanks!

Betty Aug 03 2020

Review for Dr. Devney

I had a ton of questions for not having seen a Dermatologist for a long time. Dr. Stephenson was great to work with. She listened, and validated, helping me feel at ease. Thank you!

Jenny A. Jul 30 2020

Review for Sara Stephenson

Dave Coker Jul 30 2020

Review for Dr. Morton

Dr Shehan in a people person and truly listened to my needs,

Anonymous Jul 28 2020

Review for Dr. Shehan

Ashley R. Jul 28 2020

Review for Dr. Person

He took the time to ensure my concerns were all answered and made me feel confident with all of the results he found.

Anonymous Jul 27 2020

Review for Dr. Shehan

Megan Downie Jul 27 2020

Review for Dr. Taggart

Karen B. Jul 25 2020

Review for Dr. Shehan

Kimberly Jul 23 2020

Review for Dr. Ayoub

Ngoc Kim and Kraston Scott, Tustin California Jul 23 2020

Review for Dr. Conroy

Very happy with this doctor. I've been going for over 6 years and hands down the best doctor I've had. Very caring and personable to his patients.

Jami Turnquist Jul 23 2020

Review for Dr. Klein

Didnt feel rushed in appointments. He answered all my questions. Surgery went well. Small scar. Completely happy with his care.

Jul 22 2020

Review for Dr. Tierney

will come back for all my needs. would recomment

Anonymous Jul 22 2020

Review for Dr. Person

K. P. Jul 22 2020

Review for Dr. Shehan

Dr Philips was asked to see me for a surgical consultation. I was at the office seeing another physician and this physician spoke with Dr Philips. Dr Phillips agreed to see me right then. His news wasn’t what I wanted to hear but I admire him for his honesty. I would definitely recommend him.

Jul 17 2020

Review for Dr. Phillips

Karin Hogan Jul 16 2020

Review for Dr. Armstrong

Dr Cullen and staff very nice and professional

Sandra S. Jul 15 2020

Review for Dr. Cullen

Dr Shehan is always very informative and interested in listening to my concerns. He prescribed a treatment for a wart, and the treatment worked so well. I had it treated by a podiatrist with no success. Very pleased with my result from Dr Shehan. Thanks

Annette N. Jul 14 2020

Review for Dr. Shehan

Takes extra time each time to understand every concern I’ve ever had. Trust her with my life.

Jul 13 2020

Review for Dr. Newmyer

He is really good at what is does as a pain doctor

Butch McCraw Jul 09 2020

Review for Dr. West

Excellent doctor. She noticed something in a routine well visit and referred me to one of the best thyroid specialists in town.

Jul 09 2020

Review for Dr. Rodriguez-Escobar

Dr. Bolte just did my surgery today and she was wonderful! She explained everything well and spent as much time as I needed. I highly recommend her.

Dyan Jul 08 2020

Review for Dr. Bolte

He knows what he is talking about when it came to my health. We might not see eye to eye, but he has helped me with my diabetes. I still have him as my doctor.

Jul 08 2020

Review for Dr. Taylon

She is a great Doctor, very helpful and has helped me alot with my psoriasis to clear up

Katelyn D. Jul 08 2020

Review for Dr. Person

Dr. Devney understands the way athletes think and does what he can to keep them doing what they love.

Dan Clark Jul 07 2020

Review for Dr. Devney

Excellent!

Dave W. Jul 06 2020

Review for Dr. Shehan

Dr. Ayoub and his staff helped me well through my surgical procedure. I had many questions and Amber was always available to help. In my opinion best surgeon in Omaha. I am going back for some other procedures.

Jul 06 2020

Review for Dr. Ayoub

Rev. Dr. Dennis A. Anderson Jul 05 2020

Review for Dr. Krajicek

Doctor Matthew West was helpful, concerned about my mom Anna Crump. He explained the procedure and will see her if she has more persistent pain in her hip. We were pleased that he injected her spine for sciatica.

Jul 03 2020

Review for Dr. West

complete and pleasant very thurou

Clarence S. Jul 03 2020

Review for Dr. Shehan

Always a great experience, very personable.

Sandra C. Jul 01 2020

Review for Dr. Person

Dr Cullen always takes the time to listen never rushing . The staff is always pleasant and care too. I always leave with my questions answered and a game plan . Thank you for always making my visits positive .

M. F. Jun 30 2020

Review for Dr. Cullen

Dr Cullen and staff are very caring. The Dr explained everything that was going on during the procedure. Was generally concerned about how I was feeling during the treatment. Would definitely go back to his office!!

Amy R. Jun 30 2020

Review for Dr. Cullen

Jun 29 2020

Review for Dr. Huerter

Dr. West and his staff were very kind and caring.

Michele Meister Jun 27 2020

Review for Dr. West

Everyone was professional, friendly, and efficient. Great customer service!

Shirley Jun 27 2020

Review for Dr. Shakir

I appreciated Dr. Maio's wisdom and counsel. Her geniune support and desrire to help me get all presented concerns treated was very much appreciated. I felt I was apart of process in the treatment planning. I will continue to see her for my care.

Jun 26 2020

Review for Dr. Maio

Knee surgery follow-up. No wait time. Listened attentively. Answered questions.

Jun 26 2020

Review for Dr. Phillips

Jun 26 2020

Review for Dr. Gaffney

Dr Cullen thoroughly explained my options.

Cheryl B. Jun 25 2020

Review for Dr. Cullen

Highly recommend Dr. Sheehan. Very satisfied!

Anonymous Jun 25 2020

Review for Dr. Shehan

It was great! Everyone from the front receptionists to Sara was extremely friendly, efficient, and helpful. I feel as though I received excellent care and will definitely be back.

Gina P. Jun 25 2020

Review for Sara Stephenson

Dr. Phillips was awesome! He explained all my x-ray and MRI results, discussed surgery options, but didn't push it. Every single staff person was kind, helpful and unbelievably AWESOME! HIGHLY RECOMMEND!!

Jane Cline Jun 23 2020

Review for Dr. Phillips

The staff is amazing. So nice and always in a bright and peppy mood. Sara is always awesome. Takes her time, never rushes and makes sure we understand everything before we leave. Will always come to Sara and would recommend her to anyone!

Anonymous Jun 23 2020

Review for Sara Stephenson

She is great! I am very glad I came to this location

Meghan P. Jun 23 2020

Review for Sara Stephenson

She was very pleasant and I would highly recommend her.

Karen H. Jun 23 2020

Review for Sara Stephenson

Very friendly, great explanations, willing to listen

Lisa M. Jun 23 2020

Review for Sara Stephenson

Dr. Kenik is basically incompetent. I waited 6 months to get an appointment with him only to have him dismiss everything i said and refuse to order more labs. Dr. Kenik made me feel like i was making up my symptoms for attention or drugs. Definitely does not listen to young women.

Jun 23 2020

Review for Dr. Kenik

I had seen three dermatologist before I found Dr Sheehan. He was a life saver. I had been suffering with skin problems for over 2 years and within a short period I was on the road to recovery. I highly recommend him.

Karen L. Jun 22 2020

Review for Dr. Shehan

He explains every thing so well. You can tell he cares.

Karen W. Jun 22 2020

Review for Dr. Shehan

Jun 21 2020

Review for Dr. Goodwin

Dr. hutchins was very though and explained everything so I could understand it. He was knowledgeable. He had me feeling fine in no time.

Jun 20 2020

Review for Dr. Hutchins

Very pleasant and informative.

Janna S. Jun 20 2020

Review for Sara Stephenson

Jun 19 2020

Review for Dr. Salaria

A visit to Dr. Rooney is liking visiting a good friend. She is very patient centered and explains things in simple to understand details. She respects my concerns and works with me to answer any issues or questions that I may have. Great physician!!

Jun 19 2020

Review for Dr. Rooney

Very helpfull and knowlegeable

Linda P. Jun 18 2020

Review for Sara Stephenson

J Jun 18 2020

Review for Dr. Broadway

very good manner. very knowle

Chris M. Jun 17 2020

Review for Dr. Shehan

Dr. Phillips & his PA were both very professional and friendly. They listened to my concerns & took the time to explain things to me & educate me on my condition. I look forward to my future care with Dr. Phillips. I definitely recommend him for anyone suffering with back issues.

Jun 17 2020

Review for Dr. Phillips

He was wonderful. Explain everything before he start. Let me know what he was doing. Very patient did not rush.

Sheyla Westenburg Jun 17 2020

Review for Dr. West

Dr. Young was excellent. He really explained everything and made sure we knew any risks associated with the procedure before scheduling it.

Jun 17 2020

Review for Dr. Young

Sara always takes such good care of our family. The staff are very kind and helpful. Thank you Sara.

Jun 17 2020

Review for Sara Stephenson

I am so thankful for Dr. West and is PA Katie. They listened to all my concerns and were very compassionate. They walked me through treatment plans and got me scheduled for my next steps towards getting my neck and shoulder back to being strong! I am so thankful for them and the staff here!

Mickey Jun 16 2020

Review for Dr. West

Jun 15 2020

Review for Dr. Hunter

I had to have a telehealth visit and it was my first time meeting her. I could tell she had looked at my chart from previous doctors and was ready to discuss my past medical issues and how we should move forward. This impressed me because we didn't have to use the entire time playing catch up.

Jun 14 2020

Review for Dr. Ehlers

LS Jun 13 2020

Review for Dr. Walters

Disappointed and angry mama! Jun 13 2020

Review for Dr. Loucks

The front office staff is extremely helpful and friendly. The doctor and assistant were professional and extremely helpful.

C. B. Jun 13 2020

Review for Dr. Cullen

Dr. Shehan was a great listener, did a thorough checkup, and made me less anxious when doing biopsies. I'd recommend him.

Sonja B. Jun 12 2020

Review for Dr. Shehan

Not impressed Jun 12 2020

Review for Dr. Al-Skaf

PH from Omaha Jun 11 2020

Review for Dr. Brooks

Dr. Shehan and staff made me feel very comfortable at every step of the peocedure. They are all A Plus -- a very caring group.and very knowledgable.

Jamie S. Jun 10 2020

Review for Dr. Shehan

Sara made me feel welcome and comfortable throughout the appointment. She is a wonderful caregiver and I would recommend her to anyone.

Jill P. Jun 10 2020

Review for Sara Stephenson

Susan Scholer, MD is without a doubt the best, most knowledgeable, caring physician anywhere and is highly respected by her medical colleagues. I’ve been her patient for over twenty years and she has gone above and beyond to respond to my care needs. I strongly recommend Dr. Scholer.

D. Sanders Jun 09 2020

Review for Dr. Scholer

questions answered and medicine refilled

Kati S. Jun 09 2020

Review for Dr. Person

Location

CHI Health Creighton University Medical Center - Bergan Mercy

7500 Mercy Rd, Omaha, NE 68124

Frequently Asked Questions

Where is CHI Health Creighton University Medical Center - Bergan Mercy located?

Has CHI Health Creighton University Medical Center - Bergan Mercy won any recent awards from Healthgrades?

Is CHI Health Creighton University Medical Center - Bergan Mercy highly rated with patients?