North Valley Hospital

89%

Patients that would definitely recommend
19% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2019)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

  • Hip fracture following surgery

11 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
90%

Patients who gave a rating of 9 or 10
21% higher than the national average

89%

Would definitely recommend
19% higher than the national average

North Valley Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%87%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%88%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%69%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%79%66%

North Valley Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%60%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%81%73%

Providers

Provider Reviews

Peggy Lundin - Jul 16 2019

Review for Dr. Gavin Falk, MD

Lauren Bradley - Jul 11 2019

Review for Dr. Gavin Falk, MD

Excellent work - first class. Total knee replacement. Very professional. Dr Bergman and his team at North Valley were excellent. I was very impressed and happy with the surgery.

- Jun 15 2019

Review for Dr. Joseph Bergman, MD

Dr Ferril has helped our family on numerous occasions and he is always kind, professional, and helpful. We would never use a different doctor. We highly recommend him. Ellen

- May 22 2019

Review for Dr. William Ferril, MD

Dr. Ward was called in for a very serious accident that I had, And I am so THANKFUL that he was. He saved my left forearm from having to be amputated. I still have all of my hand functions ! He Is The BESTEST In My BOOK !

- May 13 2019

Review for Dr. Benjamin Ward, MD

- May 12 2019

Review for Dr. Ryan Roop, MD

Both my daughter and I have seen Dr. Keel for different reasons. He does his best to make sure you understand your situation and your options, and answering any questions. I would definitely recommend him.

- Apr 29 2019

Review for Dr. Kent Keele, DO

I would definitely recommend Dr. Chase if going to this clinic. Stein plays favorites, and absolutely refuses pain medication regardless of the circumstance.

- Apr 29 2019

Review for Dr. Edward Stein, MD

- Apr 04 2019

Review for Dr. James Jerman, DDS

I've had the misfortune to damage my left rotator cuff once, and the right one twice. Dr. Ward repaired a full tear of my supraspinatus this last time, and did a fine job. I had full range of motion within weeks, and I am very satisfied with my experience, overall.

- Mar 26 2019

Review for Dr. Benjamin Ward, MD

Dr. Bergman did an excellent job repairing my femoral neck fracture. He was thorough, professional, and above all - kind. I wouldn't hesitate to give him the highest recommendation.

- Mar 23 2019

Review for Dr. Joseph Bergman, MD

Kalispell, MT - Mar 07 2019

Review for Dr. Scott Jahnke, DO

Dr. Chase does not rush you through your appointment. She truly cares about helping you and does whatever it takes to alleviate your complaint. Outstanding Dr. and bedside manner!

Tanis Codiz in Eureka, MT - Feb 16 2019

Review for Dr. Dianna Chase, DO

Had a wisdom tooth removed. Loved the new office, high tech equipment, and great staff. The recovery process and timeline data were right on. I would highly recommend Dr. Jerman.

KMoody in Whitefish, MT - Feb 06 2019

Review for Dr. James Jerman, DDS

George Wise in Eureka, MT - Jan 29 2019

Review for Dr. Gavin Falk, MD

MT - Jan 20 2019

Review for Dr. Jonathan Mercer, MD

These guys are awesome! I have gone here for years. They are the best. And now they have a new gorgeous office! Thanks for being there for this community.

Lil M. in Kalispell , MT - Jan 19 2019

Review for Dr. James Jerman, DDS

He was kind and caring. Encouraged questions and gave informed replies. Listened and explained what the other dr never did. And did NOT make me feel stupid for asking questions or not understanding the answers and then explained so that I did understand.

Debbie in Polson , MT - Jan 03 2019

Review for Dr. Kent Keele, DO

- Dec 19 2018

Review for Dr. Edward Stein, MD

Em Hanson in Helena, MT - Sep 29 2018

Review for Dr. Gavin Falk, MD

Rachel went above and beyond for my baby. She spent the extra time to make sure I was comfortable and had the knowledge to discharge from the hospital with the confidence to succeed at home.

Rachel in Helena, MT - Sep 18 2018

Review for Rachel Desimone, MSN

Our first round with Cancer, we met Dr. Ness. Everything was explained, he listened intently to our concerns, and told us he was here to "save our lives". Of all the nurses, doctors, specialist, radiologist, Dr. Ness is the best! He is brilliant!

Nikolaus in MT - Sep 13 2018

Review for Dr. Jose Ness, MD

Kristin in MT, MT - Sep 05 2018

Review for Dr. Gavin Falk, MD

- Jul 26 2018

Review for Dr. Gavin Falk, MD

Becky Thompson in Great Falls, MT - Jul 20 2018

Review for Dr. Joseph Bergman, MD

Will Koehler in Sheridan, MT - Jul 08 2018

Review for Dr. Gavin Falk, MD

WHITEFISH - May 27 2018

Review for Dr. Steven Rizzolo, MD

We had our first meet and greet today with Dr. Carlson and she was extremely helpful and we felt at ease with the entire experience. Thank you Dr. Carlson for helping us with our questions.

- May 12 2018

Review for Dr. Mary Carlson, MD

Cassandra Storm - Apr 20 2018

Review for Dr. James Jerman, DDS

I had a great experience. In fact if it wasn't for his office being so wonderful I would not be working right now. As my teeth were so bad and I was in need of dentures his staff worked hard to get me in at such short notice and made sure I had what I needed done to start work. Thanks again.

Stephanie in Kalispell - Apr 10 2018

Review for Dr. James Jerman, DDS

Thought he was very professional. Had less trouble with hip operation, none in fact than I had with the others. Will try to get him for my knee that is giving me trouble , that was replaced by another doctor.

Mina Anderson - Apr 10 2018

Review for Dr. Joseph Bergman, MD

Sandra Dupuy in Kalispell - Apr 06 2018

Review for Dr. James Jerman, DDS

First time for having teeth pulled and being put under. You where all professional. Made me feel less stressed from the front desk to discharge . Highly recommend Flathead valley oral. And Dr. Jerman is great with the iv.

- Apr 06 2018

Review for Dr. James Jerman, DDS

Linda Martin-Baese in Bigfork, MT - Apr 04 2018

Review for Dr. James Jerman, DDS

My teenage daughter had her wisdom teeth removed and the procedure went quickly. The staff was super nice and we received a follow up phone call to see how she was doing. Dr. Jerman made her feel comfortable right away.

Susie H in Kalispell, MT - Apr 02 2018

Review for Dr. James Jerman, DDS

Caleb willcut in Montana - Mar 31 2018

Review for Dr. James Jerman, DDS

- Mar 30 2018

Review for Dr. Gavin Falk, MD

I had all four wisdom teeth pulled by Dr. Jerman. He is very friendly and easy to talk to, He also explained what he would be doing in the preocdure to give me a better understanding before I was sedated. His staff is also very friendly . Over all I had a positive experience with his office.

Montana - Mar 28 2018

Review for Dr. James Jerman, DDS

Jack Burcham in Essex, MT - Mar 24 2018

Review for Dr. James Jerman, DDS

Linda P. in Lakeside, MT - Mar 16 2018

Review for Dr. Albert Olszewski, MD

I had a tooth extraction a couple weeks ago by Dr Jerman. Everyone on the staff was great! He explained the procedure to me and I was very comfortable having this done. Painless! And he called the next day to check on me. Great Doc & office!

Deanna Bidwell in Libby, MT - Mar 09 2018

Review for Dr. James Jerman, DDS

having teeth pulled here is really painless and perfect for that after u can think straight with no side effects. and once u get home take a small nap and u will feel almost 100% better

zak in Kalispell - Mar 06 2018

Review for Dr. James Jerman, DDS

Connie Gunderson in Bigfork - Feb 28 2018

Review for Dr. James Jerman, DDS

I just got my wisdom teeth out a few days ago, and I am very happy with how smoothly the whole procedure went! I didn't expect to heal this quickly, it's awesome! The team is very nice and professional, and I would recommend them to anyone.

Melanie Treece in Kalispell - Feb 26 2018

Review for Dr. James Jerman, DDS

Kelly in Kalispell, Montana - Feb 18 2018

Review for Dr. James Jerman, DDS

I started seeing Dr. Keele several months ago. From the beginning he has been kind, compassionate, truthful and very knowledgeable. Last week, he performed surgery on me. He and his team did an outstanding job. I highly recommend Dr. Keele for anyone needing the services he provides.

Lois Thatcher in Libby Montana - Feb 14 2018

Review for Dr. Kent Keele, DO

frank mansfield in polson mt - Feb 08 2018

Review for Dr. Joseph Bergman, MD

Absolutely excellent! I have seen Dr. Jerman and his staff twice for procedures, and I was very happy both times. Dr. Jerman and ALL of his staff are extremely professional and caring. The office and surgical area is very clean and comfortable. They definitely have my recommendation!

LouAnn Conrad-Huffman in Kalispell, MT - Feb 08 2018

Review for Dr. James Jerman, DDS

Karen in Kalispell - Feb 07 2018

Review for Dr. Michael Goodman, MD

- Jan 27 2018

Review for Dr. Michael Hromadka, MD

Location

North Valley Hospital

1600 Hospital Way, Whitefish, MT 59937