Phelps Health

66%

Patients that would definitely recommend
4% lower than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
66%

Patients who gave a rating of 9 or 10
3% lower than the national average

66%

Would definitely recommend
4% lower than the national average

Phelps Health

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%78%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%77%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%65%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%50%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%65%66%

Phelps Health

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%51%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%71%73%

Providers

Provider Reviews

great doctor

Aug 13 2020

Review for Dr. Kriete

Jewel B Aug 11 2020

Review for Dr. Barnett

We find Dr. Vail very thorough. As new residents to Rolla, we are glad to have his quality care available.

Ayres Jul 28 2020

Review for Dr. Vail

Dr. Makos treated me before relocating. She was very attentive, caring and relentless in my diagnosis. I appreciated her knowledge, as well as her straight-forward and kind bedside manner. I was sorry to see her go....she is an amazing doctor.

Jul 07 2020

Review for Dr. Makos

He had NO bedside manner, and acted as if I had came seeking pain meds. He treated me as if I knew nothing and talked down to me like I was less than him. It took a nurse requesting an ultrasound of my leg to find a blood clot, after he had said I was fine and tried to discharge me

Stahr Jun 27 2020

Review for Dr. Yabut

Established Patient Jun 24 2020

Review for Dr. Aubuchon

Had a really bad ear infection and he was super nice. He was quick and efficient. Lord knows I didn’t want to wait there for hours just because of an ear infection but he was super quick. Grabbed my prescriptions 20 minutes later. Over all good experience

Marie Joseph Jun 18 2020

Review for Dr. Kerr

Great Dr. Goes above and beyond to treat your medical needs.

Cingram Jun 16 2020

Review for Dr. Lebedowicz

Jun 09 2020

Review for Dr. Cunningham

He is a great and honest listener. He is a wise and patient doctor. He was suggested to me by Dr. Susan Bayliss

Taylor Smith May 22 2020

Review for Dr. Stoecker

Kind Attentative Professional

Timothy Flanery Apr 30 2020

Review for Dr. Choudhary

Mary Hagenhoff Apr 29 2020

Review for Dr. Pennycook

EmiLee Best Apr 07 2020

Review for Dr. Pennycook

Best doc I’ve ever had!

Destiny Mar 31 2020

Review for Dr. Hutchinson

Good doctor. He was knowledgeable and spent time with me examining all the options in dealing with my condition. Staff was also friendly and professional. Wait time was long.

Susan Stigall Mar 26 2020

Review for Dr. Frederick

Excellent doctor. Extremely caring & considerate. Very thorough in both my son's migraine care and in care I myself received. Friendly, kind bedside manner. Treated us as if we were intelligent unlike some doctors! Time was well spent in all aspects of our care. Would recommend highly.

Mar 12 2020

Review for Dr. Makos

We were able to consult with Dr OMalley by phone on the weekend for a significant health concern. She listened intently and immediately called a new prescription. We couldn’t ask for better care!

Mar 02 2020

Review for Dr. O'Malley

I have been a patient of Christine's since she came to Waynesville. She is AWESOME and I really don't want to see anyone else. She has taken care of my health issues quite nicely over the years and I appreciate her so much.

Karen Hall Feb 23 2020

Review for Christin Hylton

Dr Pennycook is an amazing dr! I would highly recommend! She takes the time to listen and answer any questions, and is very knowledgeable. She’s very caring and thoughtful and wants what is best for her patients also. I am very glad I chose her as my doctor.

Feb 22 2020

Review for Dr. Pennycook

Every visit I have he is informative and takes time and listens to your concerns! One of the better primary care physicians I've had! I recommend him if you need a doctor!

Josh Feb 06 2020

Review for Dr. Aubuchon

Dr. Soncasie is one of the caring doctors I’ve ever had. He is caring, professional and caring.

Dr.Timothy Soncasie Jan 30 2020

Review for Dr. Soncasie

Very thorough and patient. He really cares and is compassionate with you. He doesn't rush you in and out. Excellent doctor.

Glenda Richardson Jan 20 2020

Review for Dr. Hurley

Danny Amos Jan 07 2020

Review for Dr. Cunningham

hi i am having a problem breathing I checked on line and saw something about ntm lung infestion and I was wondering if you could help me thank you

alan quaethem Jan 07 2020

Review for Dr. Bowers

Jan 03 2020

Review for Dr. Pearson

They're office is poorly run, I've been trying to get in for my CPAP supplies and had to wait a month to get in, was 15 minutes late (overslept from not having CPAP) and couldn't be seen because he's double booked from being on vacation for 2 weeks.

Dec 21 2019

Review for Dr. Vail

They were supposed to call in a script and call me when paperwork was finished, to pick up. A week later I called back and left another message for the nurse as neither had been done.

Nov 19 2019

Review for Dr. Hurley

Nov 14 2019

Review for Dr. Cunningham

Nov 08 2019

Review for Dr. Karedan

MCE Nov 02 2019

Review for Dr. Vail

Oct 27 2019

Review for Dr. Ripoll

Jessie Jameson Oct 19 2019

Review for Dr. O'Malley

PC4YRS Oct 15 2019

Review for Jimmy Bell

Diravy Long Oct 13 2019

Review for Dr. Green

Dr Becerril is a wonderful Urologist ! I’m very grateful for his help.

Craig Mohr Oct 05 2019

Review for Dr. Leon Becerril

I've had MS for a number of years. She led my wife & I on for a long time before saying she was moving on. She COMPLETELY PUT MY IN PEARAL!!

Sep 16 2019

Review for Dr. Makos

Sep 10 2019

Review for Dr. Vail

I felt Dr. Cunningham was very thorough in explaining my condition and what needs to be done, as far as surgery is concerned. I felt he was very personable, and I feel comfortable for him to perform my upcoming surgeries.

Jenn D., SW MO Sep 04 2019

Review for Dr. Cunningham

Missed infection. Had to go to ER a few days later to find out. Not compassionate. Would not recommend this physician.

Aug 28 2019

Review for Dr. Lloyd-Smith

The surgery he did was super terrible, besides his careless against me as patient......

Abbas Jawad Aug 26 2019

Review for Dr. Kriete

Dr. Crisostomo is an excellent doctor. She is thorough and is an excellent listener.

Aug 16 2019

Review for Dr. Crisostomo

Debbie Aug 10 2019

Review for Dr. Hurley

Dr. Leon is one of my very favorite doctors! He is the best listener, is so brilliant and treats me as an equal. He always involves me in treatment option decisions and each time I see him I like him even more and more. He truly knows what he is doing. I trust him completely!

Aug 03 2019

Review for Dr. Leon Becerril

Wish I could rate a zero. Didn’t even acknowledge the rash on my baby’s neck. Acted as if it was perfectly normal. Always over an hour late to all 3 appointments I’ve had with her. On top of everything, she miscommunicated which vaccines i wanted and gave my child 2 vaccines I declined.

Jul 17 2019

Review for Dr. Gifford

Mark Wood Jul 10 2019

Review for Dr. Heincker

he did my knee replacement after all the therapy and pain to be told he needed to re do the surgery i have been on a walker ever since. i would never use him or advise any one to.

Linda Carlton Jun 18 2019

Review for Dr. Potter

Was not thorough in explaining injury and treatment or outcomes.

Jun 14 2019

Review for Brett Clayton

Jun 06 2019

Review for Dr. Kerr

He is amazing!!

May 30 2019

Review for Dr. Aubuchon

May 30 2019

Review for Dr. Kaczmarek

May 17 2019

Review for Dr. McCaul

May 17 2019

Review for Dr. Gorrell

Great, she is attentive, called with results of test and also ask how I was. It has been along time since that has happened.

May 16 2019

Review for Dr. Pennycook

May 03 2019

Review for Dr. Voight

May 03 2019

Review for Dr. Kunkel

Apr 24 2019

Review for Dr. Heincker

Dr. green delivered my son and nothing short of amazing in caring for me pre and post pregnancy.

Apr 08 2019

Review for Dr. Green

Excellent physician, have been seeing him for maybe 25 years or more. Good communicator, compassionate, knowledgeable.

Apr 02 2019

Review for Dr. Huss

Respectful, attentive, collaborative

Apr 01 2019

Review for Karen Ulrich

Very qualified professional

Mar 23 2019

Review for Dr. Orizu

I've had nothing but pleasant experiences with Dr. Bowers. He doesn't beat around the bush, and provides practical advice. He also takes his patients input into consideration when making final medical recommendations.

none - Mar 07 2019

Review for Dr. Bowers

He seems very through in providing care and takes the time to listen to my concerns.

MO, MO - Mar 04 2019

Review for Dr. Soncasie

Dr. Myers is amazing. She is thorough and takes time to listen. She explains things in a way that non-medical people can understand.

Rolla, MO - Feb 27 2019

Review for Dawn Myers

Excellent doctor!!! Knows exactly what he's talking about 5/5

Mel in Rolla, MO - Feb 06 2019

Review for Dr. Asiimwe

Stay away

Rolla, MO - Jan 22 2019

Review for Dr. Kunkel

Jan 18 2019

Review for Dr. Meler

Mildred Chauncey in Rolla , MO - Jan 05 2019

Review for David Seaton

Dr. Heincker is the BEST! Very down to earth, excellent bedside Manor! Thank you for being such an AWESOME doctor Dr. Heincker!

Jennifer Witt in Rolla, MO - Dec 31 2018

Review for Dr. Heincker

Best Dr. there is!!! HANDS DOWN!!

Me in Rolla, MO - Dec 18 2018

Review for Dr. Lebedowicz

Dr. Kriete is a wonderful doctor, he is very through, in his patient care and explains everything in plain understandable terms,very courteous and caring and took time to talk with my family, I would highly recommend him, also his staff was so kind, thankyou.much.

Kate Dec 14 2018

Review for Dr. Kriete

Dec 13 2018

Review for Dr. McCaul

Dec 12 2018

Review for Dr. Huq

Dr Barnett is Amazing. I have Chronic Issues and he has helped me so much. He's easy to talk to and takes his time to explain everything to you.

A. DAVIS in Rolla, MO - Dec 08 2018

Review for Dr. Barnett

Dr. Cunningham jad a great sense of humor and always listened to what I had to say

Rolla, MO - Nov 25 2018

Review for Dr. Cunningham

No bedside manors and the eye rolling as she is irritated by you the parent for explaining what's wrong with your child. Dr McCaul is nicknamed around work as Lucifer's sister because of how cold she is towards patients.

SAINT ROBERT - Nov 09 2018

Review for Dr. McCaul

I wouldn’t recommend Dr Phippen, I done prep, set in room for a 4 hour wait. No one came to check on me . Just let me set for four hours. I finally got tired of waiting, hadn’t eat for 36 hrs. I had to leave. I find out she makes her patient wait ,and don’t even show up for work some days.

Jerry Baker in Houston, MO - Oct 10 2018

Review for Dr. Phippen-Gesualdi

Very Good! She has always met my health care needs in a very professional manner.

Linda Leathers in Salem, MO - Oct 03 2018

Review for Dr. Bond

He is a very caring physician. He took time to listen to my symptoms. He explained my condition to me in detail and treated my condition.

Rolla - Sep 22 2018

Review for Dr. Leon Becerril

The best doctor I've ever had. He is a very caring man and helpful. He makes you feel valued. I would highly recommend him.

rolla, MO - Sep 06 2018

Review for Dr. Barnett

She is thorough and takes the time to ask and answer questions. I never feel rushed. Staff is excellent as well.

anette in steelville, MO - Aug 27 2018

Review for Dr. Beaumont

Kind and sympathetic. Terrific experience from ease of scheduling via google message! How awesome!

Mary Hutchinson in Ofallon, MO - Aug 09 2018

Review for Dr. Pennycook

Dzenana kurbegovic Aug 02 2018

Review for Dr. Huq

Excellent Dr. Told me the risks and possibke benifits of having an implant device. Did not push just said go online and check reviews of others and let him know.

Mike j in MO - Jul 30 2018

Review for Dr. Cunningham

We were very pleased with the care and concern he showed to our daughter. He even called us back several times to check on her after she was diagnosed with a serious illness.

slp3455 in ROLLA, MO - Jul 28 2018

Review for Dr. Shrestha

Maria Neugebauer in Rolla, MO - Jul 27 2018

Review for Dr. Crisostomo

Excellent job on my knee replacement. Great bedside manner.

Jun 29 2018

Review for Dr. Heincker

Wonderful with me, my elderly mother and my kids. Very thorough!

David McConnell in Boss, MO - Jun 20 2018

Review for Miriam Stricklan

Jun 12 2018

Review for Dr. Yshii Tamashiro

We love Dr Cook! She is the best.

Beverly May 15 2018

Review for Dr. Cook

May 13 2018

Review for Dr. McCaul

Wendy May 09 2018

Review for Dr. Williams

I am so lucky to have been sent his direction im very thankful to have him as my Dr, he is a fantastic!

Apr 23 2018

Review for Dr. Isakson

Listens very well and is concerned about the child. He is very thorough explaining and examining and his bed side manners are great! We love him!

Apr 19 2018

Review for Dr. Shrestha

My son seen him today and had his tonsils taken out. It’s not very often anymore you find a doctor that comes back and checks on you or your child several times. The nurses were great, the doctor was great couldn’t have asked for better people to take care of us today!

Bias in Plato, MO - Apr 17 2018

Review for Dr. Kriete

Have been seeing Dr. Gorrell for 14 years. Have always - every time - had a positive experience and outcome.

Kelly W. in Newburg, MO - Apr 02 2018

Review for Dr. Gorrell

Not a good experience for my son in law. I would not recommend Dr Riggs at all

Mar 30 2018

Review for Dr. Riggs

Location

Phelps Health

1000 W 10th St, Rolla, MO 65401

Frequently Asked Questions

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