Mercy Hospital Springfield

75%

Patients that would definitely recommend
5% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2019)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

America's 250 Best Hospitals Award™ (2018)

Top 5% in the nation for consistently delivering clinical quality

Specialty Clinical Quality Awards

America’s 50 Best Hospitals for Vascular Surgery Award™ (2020, 2019, 2018)

Superior clinical outcomes in abdominal aortic aneurysm repair, carotid surgery, and peripheral vascular bypass surgery

America’s 100 Best Hospitals for Joint Replacement Award™ (2020, 2019, 2018)

Superior clinical outcomes in knee and hip replacement

America’s 100 Best Hospitals for Orthopedic Surgery Award™ (2020, 2019, 2018)

Superior clinical outcomes in back and neck surgery, spinal fusion, hip fracture treatment, hip replacement, and total knee replacement

Stroke Care Excellence Award™ (2019)

Superior clinical outcomes in the care and treatment of stroke

America’s 100 Best Hospitals for Stroke Care Award™ (2018)

Superior clinical outcomes in the care and treatment of stroke

Cranial Neurosurgery Excellence Award™ (2018)

Superior clinical outcomes in cranial neurosurgery

Critical Care Excellence Award™ (2018)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Neurosciences Excellence Award™ (2018)

Superior clinical outcomes in stroke care and neurosurgery

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

5 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Catheter-related bloodstream infections acquired at the hospital
  • Respiratory failure following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care

6 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Hip fracture following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
71%

Patients who gave a rating of 9 or 10
2% higher than the national average

75%

Would definitely recommend
5% higher than the national average

Mercy Hospital Springfield

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%77%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%76%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%61%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%64%66%

Mercy Hospital Springfield

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%54%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%66%73%

Providers

Provider Reviews

Susie May 24 2020

Review for Dr. Trygg

Helped me get to the car personally because I was weak. Kind man and saved my life.

May 17 2020

Review for Dr. Kim

The VA sent me to see Dr Carter and I found her to be very professional. She made me feel welcome and important to her not like just a requirement. I would recommend her to anyone looking for a pleasant and professional doctor.

JEM May 13 2020

Review for Dr. Carter

Very caring and methodical. Great Dr.

May 10 2020

Review for Dr. Parvathaneni

PATSY Tatum May 09 2020

Review for Dr. Kratz

Dr. Ridgley is so awesome!!! She is very thorough and makes you feel so comfortable. She’s very easy to talk to and listens to all your concerns. I highly recommend her to anyone looking for an internist or to those looking to switch doctors. You’ll love her!!!!!

J Campbell May 09 2020

Review for Dr. Ridgley

He is very thorough, kind. I believe he is truly looking for you best interest. I trust him to give me the best care.

Linda May 01 2020

Review for Dr. Woods

Very honest and caring

Harold Williams Apr 28 2020

Review for Dr. Cochran

He always listens and is genuinely concerned.

Apr 22 2020

Review for Dr. Bowlin

Lisa Apr 17 2020

Review for Dr. Popa

He has followed me for years. He has kept me alive.

Benny A Parrish Apr 14 2020

Review for Dr. Bansal

Dr Maska has been my PCP for 20 years. I have never met anyone who is more caring and thorough. He listens and explains to me in words that I can understand. He is an amazing physician. He has a caring and wonderful staff that always return my calls and help me in any way necessary.

Apr 11 2020

Review for Dr. Maska

Lower back pain. I had a series of shots to deaden the ends of the nerves in the area. Dr Broadnax was kind and gentle. He talked through the procedure and helped me feel calm. It has been two years and I still feel good. A great outcome!

Apr 03 2020

Review for Dr. Broadnax

Maggie Brown Mar 25 2020

Review for Dr. Al-Assafeen

I walked out of my appointment with Dr. Rosen due to his unprofessional attitude and behavior.

mensasnem Mar 22 2020

Review for Dr. Rosen

Joel Mar 17 2020

Review for Dr. Al-Assafeen

Very thorough. Explained everything and tests needed. Answered all questions.

Mary G. Mar 16 2020

Review for Dr. Johnson

Worried about a growth in the back of my throat. Dr. Johnson took a biopsy and it was leftover tonsil tissue growing back. Dr. Johnson called it straight away right at the beginning of the examination. Jolly good show.

Duane K. Mar 13 2020

Review for Dr. Johnson

Love Love Him. Excellent Doctor. Very kind and caring. Makes you feel like you've known him all your life. Takes time to listen. Can't say enough good stuff about him. His staff is also very caring. They were all very helpful. Went above and beyond to help me.

Karen L. Riley Mar 11 2020

Review for Dr. Stanczyk

Adriana Mar 08 2020

Review for Dr. Dieterle

Jd Mar 05 2020

Review for Dr. Nguyen

3 surgeries several years ago and foot is still so bad I can hardly walk

Mar 03 2020

Review for Dr. Bricker

Most horrible visit ever with an Ortho. My Ortho retired. I was not given results of all the ex-rays he took. All he could talk about was weight loss surgery and losing 100 lbs. So I won't be getting hip replacement my RA Dr. Requested.

Jane Squires Mar 01 2020

Review for Dr. Goodman

Feb 27 2020

Review for Dr. Mahnken

Feb 26 2020

Review for Dr. Pennella

Feb 22 2020

Review for Dr. Hough

Didn’t take time to listen and didn’t seem to care.

Feb 21 2020

Review for Dr. Kim

Would not listen talked over me. Didn’t not care at all and rushed the appointment to get it done.

Feb 21 2020

Review for Dr. Kim

Dr. Ridgely's staff is professional and personable. Lydia and Inonge were fun and helpful!

Carole Bergeman Feb 21 2020

Review for Dr. Ridgley

Dr. Manchanda was extraordinarily attentive, kind in spirit, and professional in thorough review of my symptoms and concerns. She is taking a serious approach to helping me--which is most welcome.

Feb 20 2020

Review for Dr. Manchanda

Always great!

Feb 19 2020

Review for Dr. Tarsney

Doesn't actually care about you as a client and is happy to inform you she has a waiting list and doesnt need your business. Doesn't listen during sessions and would rather sit on her phone in her office for the first 20 minutes of your appointment than start your session

Feb 19 2020

Review for Dr. Morgan

Doctor ordered further testing.

Ronde K. Feb 19 2020

Review for Dr. Johnson

Very personable. Extremely professional. Explained procedure well. Excellent doctor. Strongly recommend

Ian Arnold Feb 19 2020

Review for Dr. Lakin

Awesome!!! Very kind and concerned about my condition and progress...,,

Bennye L. B. Feb 18 2020

Review for Dr. Johnson

Dr. Ridgley and her MA Angel are great! They are very efficient, caring and knowledgeable. I feel very comfortable there and that they really care about my welfare. I would recommend them to anyone!!

Marilyn Riedel Feb 14 2020

Review for Dr. Ridgley

Diana Feb 09 2020

Review for Dr. Park

Feb 08 2020

Review for Dr. Johnson

Feb 08 2020

Review for Dr. Johnson

Provided life saving surgery and care for my spouse. Very passionate physician when it comes to medicine and valuing a patient choices regarding their wishes.

Feb 08 2020

Review for Dr. Swenson

Dr Thomas is the best Dr. I've ever had! I refer ppl to him all the time and keep a stack of his bus. cards at work. If you're going through any kind of Endocrinology issues you won't find a better doctor

Kristan Feb 01 2020

Review for Dr. Thomas

Kyle W Jan 31 2020

Review for Dr. Trygg

Very Disappointed With Dr. Kuich Jan 30 2020

Review for Dr. Kuich

Jan 29 2020

Review for Dr. Wotherspoon

Jan 29 2020

Review for Dr. Bumberry

P. DePaepe, Springfield, MO Jan 28 2020

Review for Dr. dela Rosa

She is by far the best Dr I have ever had and she takes time with you and listens to you which any more is hard to find I am beyond grateful to have found her.

Jen Smith Jan 25 2020

Review for Dr. Ridgley

Life Has Its Ups and Downs Jan 25 2020

Review for Dr. Sharma

I have seen Dr. E for 6.5 years now. He has literally saved my life, on more than one occasion. He always takes a sufficient or extended amount of time during our sessions to listen to me, and gives me ideas for things to try. I'm very sad he is leaving.

JustMe Jan 22 2020

Review for Dr. Edokpolo

Very good doctor. Is very personable, knowledgeable, and a great attitude. She is my husband and I doctor. Would not think of going anywhere else.

Jan 22 2020

Review for Dr. Pilapil

Had 3 what I consider major problems last 2 years. He has positive attitude, & doesn’t give up!

Glenn Sladeck Jan 20 2020

Review for Dr. Osborne

Aortic Valve replacement, via TAVR procedure. amazing results.

Lenny Blades Jan 20 2020

Review for Dr. Merritt

Amazing level of skill, Aortic TAVR procedure.

Lenny Blades Jan 20 2020

Review for Dr. Cochran

Terry Jan 10 2020

Review for Dr. Sistrunk

David Oliphant in Branson, MO - Dec 30 2019

Review for Dr. Seagrave

Dennis Kenkle Dec 17 2019

Review for Dr. Morgan

Qualified, well informed staff. Everyone friendly and caring. All questions answered and instructions clear.

Dec 16 2019

Review for Dr. Martinez

Very professional, very easy to talk with!

Jan Parmley Dec 15 2019

Review for Dr. Nguyen

I saw him a few years ago and he was horrible! Told me that they don't give steroid injections in the back or neck. He degraded every other Dr and their care.

Dec 13 2019

Review for Dr. Broadnax

I've been going to Dr. Yantis for years and she is very personable and helpful. She explains things very clearly and I love going to her.

Kristi Dec 10 2019

Review for Dr. Yantis

Happy Camper Dec 03 2019

Review for Dr. Maska

Dec 01 2019

Review for Dr. Wolf

He had an aweful bedside manner and was deplorable for the most part. Glad he is leaving the community!

Nov 29 2019

Review for Dr. Hargett

Dr. Van Ess is a great Dr. He explained everything clearly and made me feel at ease about the procedure! The procedure went just as he described. I am happy :-)

Mike N Nov 25 2019

Review for Dr. van Ess

Nov 22 2019

Review for Dr. Nguyen

We have been patients of Dr Dieterle for 7 years and are very happy with his care. We have recommended him to all of our friends.

Nov 22 2019

Review for Dr. Dieterle

NanaLoLo Nov 22 2019

Review for Dr. Elam

She is very personable and nice and listens, until you have a problem she can't figure out then she gets short and testy and mean in her comments. Everything had been great for years till I had an illness she couldn't easily solve.

Nov 21 2019

Review for Dr. Yantis

Mfancher Nov 20 2019

Review for Dr. Maganti

Bruce Citrin Nov 19 2019

Review for Dr. Ellis

Disgusted Nov 13 2019

Review for Dr. Riedel

I love Dr. Bolger she is so sweet and professional. Thankful to have her as my OB. ??

Katelyn Grisham Nov 10 2019

Review for Dr. Bolger

He's the most amazing doctor and truly cares about you and your health. I feel so blessed having him as my physician!!!

Rebecca Sanderson Oct 23 2019

Review for Dr. Bolyard

He's awesome

Della Oct 21 2019

Review for Dr. Thomas

Dave and Sandy Landers Oct 13 2019

Review for Dr. Robinson

Excellent! Dr. Bell was so considerate and knowledgeable that I have never felt more comfortable and cared for at a doctors office. She diagnosed me, treated me, and I am finally feeling good again! Very appreciative! Thank you.

Deb Yearby Oct 09 2019

Review for Dr. Murphy

He is more concerned with his schedule than your questions, in 15 minutes his hand was on the door knob and out the door. Not very prompt in answering messages if at all. Would not recommend

Branson West, MO - Oct 08 2019

Review for Dr. Grimm

Best ever!

Oct 06 2019

Review for Dr. Ting

Terri Henry Oct 06 2019

Review for Dr. Bartkoski

Dr. P was my mom's cardiac surgeon. He did a stellar job and his beside manner was excellent. However, the quality of his work really became apparent when I watched my mom's heart survive riding in traffic with my dad driving. I think my heart stopped a few times but hers went on ticking.

Oct 05 2019

Review for Dr. Parvathaneni

He refused to care for my aunt. He made her suffer until his shift was over, just because he does not want to work at night.

Liz Oct 03 2019

Review for Dr. Sloop

Cynthiain Springfield, MO - Oct 03 2019

Review for Dr. Morgan

I would not recommend this Dr. to anyone, i heard him comment about a patient and used the term "keeping meat alive".

Wjs, Joplin Oct 03 2019

Review for Dr. Daniels

Phil Oct 02 2019

Review for Dr. Pilapil

Does not take time to explain. Doesnt seem to care. Long wait. Changed appoints. Does not listen

Oct 02 2019

Review for Dr. Kim

Lee Sep 19 2019

Review for Dr. Bartkoski

He saved my life january 2019

Sep 18 2019

Review for Dr. Cochran

Dr. Dopp was very thorough and patient. He listened to me first then asking me questions. I always felt like that I had his undivided attention when I went to see him.

Jyhperng Liang Sep 12 2019

Review for Dr. Dopp

Sep 08 2019

Review for Dr. Siddiqui

Very professional and caring.

Sep 06 2019

Review for Dr. Cochran

Very knowledgeable, pleasant, interacted with other physicians on concerns about my issues and kept me fully informed. Gave orders and made calls to make sure that every detail was addressed.

Sep 03 2019

Review for Dr. Moen

Been my doctor many years. Always kind, friendly and explains my health concerns to my understanding. His gentle nature...makes him even more great. He's the best

Christy Phillips Aug 23 2019

Review for Dr. Baurichter

Excellent caring doctor

Aug 23 2019

Review for Dr. Meystrik

Harrison, AR - Aug 23 2019

Review for Dr. Insaf

Aug 20 2019

Review for Dr. Park

Had reverse shoulder replacement and have been very pleased!

Virginia Aug 16 2019

Review for Dr. Crites

Location

Mercy Hospital Springfield

1235 E Cherokee St, Springfield, MO 65804