Freeman Hospital West

72%

Patients that would definitely recommend
2% higher than the national average


Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

3 ratings were worse than expected

1 rating was better than expected

  • Respiratory failure following surgery

9 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
70%

Patients who gave a rating of 9 or 10
1% higher than the national average

72%

Would definitely recommend
2% higher than the national average

Freeman Hospital West

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%77%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%57%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%83%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%47%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%58%66%

Freeman Hospital West

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%55%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%71%73%

Providers

Provider Reviews

It went well as expected. No problems.

George Myers JR Aug 12 2020

Review for Dr. Towery

She saved my nephew’s life. Wonderful oncologist and always listened to his and our questions/concerns.

Aug 12 2020

Review for Dr. Landon

His staff was very courteous. Dr. Seidl is very attentive, kind, and knowledgable. Joplin is fortunate to have one like him.

TNT Aug 12 2020

Review for Dr. Seidl

Lori C. Jul 31 2020

Review for Dr. Jones

Customer service in this office is top notch! Dr. Orender is super friendly & gives you plenty of time to chat —& basically makes you feel very welcome.

Stephanie Watts Jul 30 2020

Review for Dr. Orender

He’s the best. Imminently competent. Down to earth. The real deal.

Jerry H Jul 30 2020

Review for Dr. Towery

EVERYTHING WENT AS PLANNED. ALL LOOKS GOOD. FOLLOW UP IN 3 MONTHS. GOOD EXPERIENCE

Jul 28 2020

Review for Dr. Towery

no complaints, always great and professional treatment

William K. Jul 27 2020

Review for Dr. Jones

Jul 23 2020

Review for Dr. Anis

Jul 22 2020

Review for Dr. Towery

He has been my Dad's doctor the past year, he is very knowledgeable, informative and just a nice person to communicate with during stressful times for families that have sick loved ones.

Neidra DePuy father Jerry Robbins Jul 21 2020

Review for Dr. Ancha

Dr Towery is great. Have been going to him twice annually for several years. Always thorough. Highly recommend to anyone.

Terry Clements Jul 14 2020

Review for Dr. Towery

Dr. Jones was super friendly, caring and professional. I left feeling very confident that he will lead me through a successful hip replacement surgery.

Lance C. C. Jul 10 2020

Review for Dr. Jones

Engaging, pays attention to medical history. Shows genuine interest in person as a patient.

Jul 10 2020

Review for Dr. Tipping

I trust this dude. Therapy is frustrating at first, but with effort and implementing the advice he gives, I have seen massive improvements in my health and overall life.

Jay Jul 03 2020

Review for Dr. Maxfield

Carla Jun 28 2020

Review for Dr. Jarek

Never a wait. Does a very complete exam. Would highly recommend to anyone needing a dermatologist

Rick Bishop Jun 27 2020

Review for Dr. Towery

Dr Towery is always great and very professional

Dennis Cauthon Jun 26 2020

Review for Dr. Towery

Jun 26 2020

Review for Dr. Clark-Ganheart

Dana Timm ( Carl Timm, deceased 12/13/20) Jun 23 2020

Review for Dr. Gibson

Jun 18 2020

Review for Dr. Pfeffer

Mrs. K. Reeves Jun 16 2020

Review for Dr. Clark-Ganheart

Denise Jun 14 2020

Review for Dr. Clark-Ganheart

It's a waste of time and money to see this guy. I've gotten better feedback off the internet than from him. Take my word for it, there are many better dermatologist out there than this guy that will actually provide a service, unlike this lip- service you get from Towery.

Jun 14 2020

Review for Dr. Towery

Amanda Woods Jun 11 2020

Review for Dr. Casanova

He is very thorough and spends a lot of time with his patients. Very personable and positive!

Pat Deel Jun 09 2020

Review for Dr. Carter

Dr Kory is a gentle man easy to talk to. He is extremely knowledgable of his profession and up to speed on all new medications and techniques. He is very protective of his patients as well as his staff. I highly recommend him, he's outstanding in his field.

Brenda Jun 08 2020

Review for Dr. Kory

Dr Towery gave me a thorough annual exam. He Listens to my concerns and identified some precancerous lesions quickly freezing them.

Lisa Green Jun 04 2020

Review for Dr. Towery

Dr. Towery was thorough and professional, yet friendly. He has been my Dermatologist for several years and I have been very satisfied and trust his judgement.

Larry Jun 01 2020

Review for Dr. Towery

He and his Physician Assistant Angie were awesome!! They were very professional and very knowledgeable. Highly recommend them.

Bob Tignor May 28 2020

Review for Dr. Towery

Repeat (Fatty Liver) patient (yearly exam) May 21 2020

Review for Dr. Ancha

Follow up to Mohs surgery. Appropriate caution in respect to virus regulations.

Dave May 21 2020

Review for Dr. Towery

Dr Von Holten's been my doctor ever since I moved to the area 9 years ago. He has always treated me well and took good care of me.

Brenda Shimp May 19 2020

Review for Dr. von Holten

Kara Rodriguez May 19 2020

Review for Dr. Clark-Ganheart

Very good results on a total knee experience.

May 15 2020

Review for Dr. Miller

May 12 2020

Review for Dr. Janssen

Dozer Corbin May 12 2020

Review for Dr. Buchele

Excellent doctor I am proud of having! Highly recommend!

Kendra May 12 2020

Review for Dr. Kory

Anna Francis May 07 2020

Review for Dr. Fogarty

Dr. Karges shows an in depth interest in his patient. He explains more than neurosurgeons so that you have an accurate picture of what your medical problem.

G. Dust May 06 2020

Review for Dr. Karges

Apr 29 2020

Review for Dr. Jarek

Excellent MD, excellent staff

Current patient, 2 years Apr 24 2020

Review for Dr. Pfeffer

` Apr 21 2020

Review for Dr. Bowles

no bedside manner. the procedure he did was horrible very painful. did it and left. didnt seem to care that i was in so much pain.

Apr 17 2020

Review for Dr. Ball

Debra Altman Apr 16 2020

Review for Dr. Pfeffer

Dr Sanders is patient and caring. I highly recommend him.

Apr 02 2020

Review for Dr. Sanders

Great!

Apr 01 2020

Review for Dr. Towery

Arrived early and was taken to the room within 10 minutes. Procedure was completed and I was on my way within 25 minutes.

Mar 31 2020

Review for Dr. Towery

Seems like he cares about my outcome.

James H. Mar 28 2020

Review for Dr. Jones

I really liked him and would consider him for surgery when the time comes.

Anonymous Mar 28 2020

Review for Dr. Jones

Total left hip replacement with no problem before or after

Walter H. T. Mar 27 2020

Review for Dr. Jones

Very professional and calming

Jason K. Mar 26 2020

Review for Dr. Jones

Great doctor, great person!! Highly recommend him :)

Great doctor Mar 22 2020

Review for Dr. Bowles

Very informative practice. This group of healthcare workers have been working hard to help me live my best self life. I appreciated my time with them and felt like we are making positive steps in the right direction.

Mar 20 2020

Review for Dr. Pfeffer

Marcia Hartgrove Mar 14 2020

Review for Dr. Jeyaraj

Trust

Judith S. Mar 14 2020

Review for Dr. Jones

He listened to everything I've been through, and we decided on 3 gel shots

Gerri C. Mar 13 2020

Review for Dr. Jones

Good bedside manner. Friendly and took time to listen carefully about my description and ask pertinent questions.

Donna S. Mar 12 2020

Review for Dr. Jones

C. Sasek Mar 10 2020

Review for Dr. Towery

Very satisfied.

J F. Mar 07 2020

Review for Dr. Jones

Dr spent time, explained everything in a way I could understand & genuinely cared. Very knowledgeable and patient.

Amalie A. Mar 07 2020

Review for Dr. Jones

not trustworthy

Mar 04 2020

Review for Dr. Williams-Wuch

2 surgeries, great communication and education before and after, total satisfaction.

Mar 01 2020

Review for Dr. Sweaney

Nate Feb 28 2020

Review for Dr. Harrell

I've been with Dr. Kim for over 6 years now. Always felt like she has my best interest at heart and will work me in if I really need to see her. Excellent in every way.

Jason W Feb 26 2020

Review for Dr. Emerson

Traci Walker Feb 24 2020

Review for Dr. Sanders

he was my doctor and i never felt like he cared. i basically felt like i was a customer at a retailer and the checkout guy just wanted to get rid of me so he can look at his phone. needless to say i switched from him to another doctor

Feb 22 2020

Review for Dr. Anis

Feb 22 2020

Review for Dr. Maksoud

Feb 19 2020

Review for Dr. Towery

Pleasant experience. Dr. is a good listener and he has a fine staff.

Feb 19 2020

Review for Dr. Towery

She is the most wonderful woman. So calm, collected and humble. She listens and cares for her patients. I appreciate her and all of her staff for taking care of me.

Sara Feb 17 2020

Review for Dr. Wood

Awesome personel and Dr Towery was great@

Feb 06 2020

Review for Dr. Towery

I felt at ease with the staff and the doctor. Made me feel more like family than a patient.

Jaryl "Joe" Beckett Feb 06 2020

Review for Dr. Towery

Very kind and gentle doctor. He tries to make you feel comfortable. Takes an interest and not just your medical problems but your personal life. Staff was nice and professional. Did not have wait hardly at all

Pop pickles Feb 06 2020

Review for Dr. Adcock

Office staff great. Dr Towery very professional. Appointment on time.

Feb 04 2020

Review for Dr. Towery

I have been seeing Dr. Towery for years and have always had great experiences when going to see him in Joplin. Norm Jones

Feb 02 2020

Review for Dr. Towery

Dr. Towery knew immediately after looking at the spots on my face what the spots indicated. He recommended removal so that is what he did! Very little discomfort and I was glad to not have to worry about them any more,

Gayla Rydberg Feb 01 2020

Review for Dr. Towery

Dr. Towery was extremely thorough and professional. He explained all the possible reasons for my problem and his determination as to the best course of treatment. His staff was very nice and cordial.

R Paschall Feb 01 2020

Review for Dr. Towery

I was very pleased with the treatment I received. Dr Towery and his staff are very professional and courteous. I am so happy with the choice I made, to visit their office for my care.

Feb 01 2020

Review for Dr. Towery

Very good experience. Dr. Took his time and listened to me and explained everything.

Wilma Kisling Feb 01 2020

Review for Dr. Towery

I've seen Dr. Towery for several years and have always been pleased with his professionalism and knowledge. Friendly staff.

Linda Bolen Jan 31 2020

Review for Dr. Towery

Very conscientious and kind, excellent physician.

Jan 30 2020

Review for Dr. Towery

I have gone to Dr. Towery for several years. I have been satisfied with the care I have received. C. Stoner

Jan 26 2020

Review for Dr. Towery

Always concerned about my health . Listens. Try’s to improve my overall health.

Jan 24 2020

Review for Dr. Carter

Appointment was for an immediate concern and I got an appointment in 3-4 days. Dr Towery is always professional and direct, and very personable.

Tony Jan 17 2020

Review for Dr. Towery

Absolutely phenomenal doctor, very personable, knowledgeable, on top of everything, all in all the best doctor I've ever had.

Jan 17 2020

Review for Dr. Williams-Wuch

Very happy with annual checkup visit at Dr Towery. Friendly and attentive staff.

Jan 17 2020

Review for Dr. Towery

Dr. Towery is always great!!

Jan 12 2020

Review for Dr. Towery

Very nice Informative

Jan 11 2020

Review for Dr. Towery

The whole experience was superb, from making the appointment the day before, to signing in, and finally seeing the Dr. The time in the office from signing in to out the door was less than an hour.

T Hall Jan 09 2020

Review for Dr. Towery

Dr. Bowles has been our physician for years. We have always found very knowledgeable and caring. He always has our best interest at the forefront. Staff is terrific and helpful too

Jan 09 2020

Review for Dr. Bowles

Caring kind competent physician. Treated me like his only patient. Remembers personal information

Jan 09 2020

Review for Dr. Towery

Dr. Towery was kind and gentle, as usual. He answered all my questions. I highly recommend him.

Bob Jan 09 2020

Review for Dr. Towery

Visit was on time, and very professional.

Richard Roark Jan 08 2020

Review for Dr. Towery

They were so helpful in scheduling my surgery despite my busy school schedule! Super seeet employees and doctor!

Kylie Phillips Jan 08 2020

Review for Dr. Towery

For check ups and follow up on surgeries. Handle my medication. Excellent care.

Manka Dec 25 2019

Review for Dr. D'Amour

Location

Freeman Hospital West

1102 W 32nd St, Joplin, MO 64804

Frequently Asked Questions

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