SSM Health St. Joseph Hospital - St. Charles

67%

Patients that would definitely recommend
3% lower than the national average


SSM Health St. Joseph Hospital - St. Charles is a medical facility located in Saint Charles, MO. This hospital has been recognized for America’s 100 Best Hospitals for Gastrointestinal Care Award™, Cranial Neurosurgery Excellence Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Gastrointestinal Care Award™ (2021)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

Cranial Neurosurgery Excellence Award™ (2021, 2020)

Superior clinical outcomes in cranial neurosurgery

Critical Care Excellence Award™ (2021)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Pulmonary Care Excellence Award™ (2021, 2020)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Vascular Surgery Excellence Award™ (2021)

Superior clinical outcomes in abdominal aortic aneurysm repair, carotid surgery, and peripheral vascular bypass surgery

America’s 50 Best Hospitals for Vascular Surgery Award™ (2020)

Superior clinical outcomes in abdominal aortic aneurysm repair, carotid surgery, and peripheral vascular bypass surgery

Stroke Care Excellence Award™ (2020)

Superior clinical outcomes in the care and treatment of stroke

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

2 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Accidental cut, puncture, perforation or hemorrhage during medical care

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
65%

Patients who gave a rating of 9 or 10
4% lower than the national average

67%

Would definitely recommend
3% lower than the national average

SSM Health St. Joseph Hospital - St. Charles

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%74%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%76%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%56%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%85%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%49%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%56%66%

SSM Health St. Joseph Hospital - St. Charles

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%49%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%62%73%

Providers

Provider Reviews

Outstanding Doctor with a wonderful team

Jan 24 2021

Review for Dr. Tull

Very knowledgeable

Mary S. W. Jan 24 2021

Review for Dr. Wright

Best physician appointment I have had. Very through and took time on my concerns today. Definitely 5 ??. He took his time in my past records to know about me and past medical history. Excellent. Highly recommended. 1.22.2021

G.S. Jan 23 2021

Review for Dr. Normile

Quick response to a problem call. Staff was prompt and professional. Discussion wit Dr. after test was thorough.

Jan 22 2021

Review for Dr. Razzaq

Needed help at a very difficult time in my mom’s life, I asked for immediate help. He showed no compassion for her current situation. His advice to call 911 if she’s n immediate danger & wasn’t even familiar with the correct procedures to follow when dealing with exploited seniors.

Annie Jan 22 2021

Review for Dr. Smith

Location

SSM Health St. Joseph Hospital - St. Charles

300 1st Capitol Dr, Saint Charles, MO 63301

Frequently Asked Questions

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Does SSM Health St. Joseph Hospital - St. Charles score well in safety ratings?