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SSM Health St. Joseph Hospital-St. Charles

SSM Health St. Joseph Hospital-St. Charles is a medical facility located in Saint Charles, MO. This hospital has been recognized for Patient Safety Excellence Award™ and Critical Care Excellence Award™.

63%

Patient Experience Rating

1% lower than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™

Patient Safety Excellence Award™ (2024, 2023, 2022)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

Critical Care Excellence Award™

Critical Care Excellence Award™ (2023, 2022)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

13 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Complication Based Ratings

Procedure/ConditionIn Hospital

Defibrillator Procedures

In Hospital

Better than Expected

Pacemaker Procedures

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Coronary Interventional Procedures (Inpatient)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Attack

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Diabetic Emergencies

In Hospital

Better than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pulmonary Embolism

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Respiratory Failure

Mortality In-Hospital

Better than Expected

Mortality within 30 days

As Expected

Sepsis

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Specialty Excellence Awards

Critical Care Excellence Award™

Critical Care Excellence Award™

2023, 2022

Complication Based Ratings

Procedure/ConditionIn Hospital

Gallbladder Removal Surgery

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Colorectal Surgeries

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Gastrointestinal Bleed

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pancreatitis

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Upper Gastrointestinal Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

Better than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Cranial Neurosurgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Stroke

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

Worse than Expected

Total Knee Replacement

In Hospital

Worse than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Back and Neck Surgery (except Spinal Fusion)

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Back and Neck Surgeries (without Spinal Fusion)

In Hospital

Better than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Abdominal Aortic Aneurysm Repair

In Hospital

As Expected

Carotid Procedures

In Hospital

As Expected

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
65%

Patients who gave a rating of 9 or 10

Equal to the national average

63%

Would definitely recommend

1% lower than the national average

SSM Health St. Joseph Hospital-St. Charles

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%71%75%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%74%74%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%59%57%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%53%56%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%84%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%48%47%

SSM Health St. Joseph Hospital-St. Charles

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%51%55%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%54%66%

Providers

Provider Reviews

Dr. Lottes is by far the best primary doctor I have seen. She is super smart, intuitive. compassionate, and allows you to connect with her because she cares. Dr. Lottes honed in on my health matters and helped me tremendously!I am so glad I moved to her over a year ago!

Rebecca Jul 18 2024

Review for Dr. Lottes

Been going to Dr. Rana for 4 or 5 years now. Never seems rushed. Always listens well. Good questions. Seems compassionate. Thorough. After a couple appointments, she has gone out of her way to help. I never imagined a doctor doing that! Glad she is my doctor!

Chuck Ratermann Jul 10 2024

Review for Dr. Rana

She doesn’t listen, doesn’t even glance ay your chart before seeing you, and tries to get you out of the office as soon as possible. I have been ignored by the front office and yelled at by her nurse practitioner for wanting to come in when I was sick, so everyone at the office is unpleasant....

Jul 10 2024

Review for Dr. Maylack

She had several ideas on helping my family member’s PAD, had 3 appointments, and 1 outpatient procedure. On the last visit, it lasted maybe 5 minutes, where she said she couldn’t help him, to go back to his PCP. She didn’t give a single office visit summary for any visits. Went to the PCP, she...

C. Perkins Jul 09 2024

Review for Dr. Hargreaves

Dr fixed my finger from a twist fracture . Looked like a candy cane broke apart by color in 3 pieces . She placed. Pins to hold it steady to heal , and between her and Melody,(her awesome assistant) they saved my finger and restored it and my confidence in Drs. It was bazaar to find an office that...

Dan reynolds. Jul 07 2024

Review for Dr. Sadhu

Location

SSM Health St. Joseph Hospital-St. Charles

300 1st Capitol Dr, Saint Charles MO 63301

CallDirections

(636) 947-5000

Frequently Asked Questions

Where is SSM Health St. Joseph Hospital-St. Charles located?

SSM Health St. Joseph Hospital-St. Charles is located at 300 1st Capitol Dr, Saint Charles, MO 63301. Find other locations and directions on Healthgrades.

Has SSM Health St. Joseph Hospital-St. Charles won any recent awards from Healthgrades?

Yes, SSM Health St. Joseph Hospital-St. Charles has been awarded with Patient Safety Excellence Award™ and Critical Care Excellence Award™ in the past two years.

Is SSM Health St. Joseph Hospital-St. Charles highly rated with patients?

65% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does SSM Health St. Joseph Hospital-St. Charles score well in safety ratings?

Healthgrades tracks outcome ratings for 13 hospital services. View more details here.

How do I get in at SSM Health St. Joseph Hospital-St. Charles?

Phone number, appointment information, and directions can be found on Healthgrades SSM Health St. Joseph Hospital-St. Charles profile..

How does SSM Health St. Joseph Hospital-St. Charles rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

300 1st Capitol Dr

Saint Charles, MO 63301

Directions

(636) 947-5000