University of Minnesota Medical Center - West Bank Campus

73%

Patients that would definitely recommend
3% higher than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

1 rating was better than expected

  • Pressure sores or bed sores acquired in the hospital

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
69%

Patients who gave a rating of 9 or 10
Equal to the national average

73%

Would definitely recommend
3% higher than the national average

University of Minnesota Medical Center - West Bank Campus

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%82%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%64%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%90%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%54%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%59%66%

University of Minnesota Medical Center - West Bank Campus

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%45%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%65%73%

Providers

Provider Reviews

Excellent doctor who takes time to explain everything well and is very concerned about the comfort and care of the patient.

Oct 22 2020

Review for Dr. Snyder

I walked in to Dr Schwender's office an old woman, shuffling, in pain. We chose a conservative approach to my deteriorating spine, with a single fusion. A little over a year later, I am pain free, active, feeling great! Dr Schwender listened, saw me as a person, and changed my life!

Dottie Guilbert Oct 19 2020

Review for Dr. Schwender

She is a brilliant diagnostician. Kind, caring, great communicator. Explains everything very understandably and fully. On time and spends time

Oct 18 2020

Review for Dr. Kazim

Excellent experience with Dr. Very thorough.

Kathleen Scott Oct 14 2020

Review for Dr. Olmsted

marci kempf Oct 14 2020

Review for Dr. Ferrer

Location

University of Minnesota Medical Center - West Bank Campus

2450 Riverside Ave, Minneapolis, MN 55454

Frequently Asked Questions

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