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North Memorial Health-Maple Grove Hospital

North Memorial Health-Maple Grove Hospital is a medical facility located in Maple Grove, MN. This hospital has been recognized for Outstanding Patient Experience Award™.

78%

Patient Experience Rating

9% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™

Outstanding Patient Experience Award™ (2022)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

  • Bloodstream infection following surgery

11 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Heart Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Diabetic Emergencies

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pulmonary Embolism

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Respiratory Failure

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Sepsis

Mortality In-Hospital

As Expected

Mortality within 30 days

Better than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Gallbladder Removal Surgery

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Colorectal Surgeries

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Gastrointestinal Bleed

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pancreatitis

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Upper Gastrointestinal Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

Better than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

As Expected

Hip Replacement

In Hospital

As Expected

Total Knee Replacement

In Hospital

Worse than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Total Hip Replacement

In Hospital

Worse than Expected

Outpatient Total Knee Replacement

In Hospital

Worse than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Back and Neck Surgery (except Spinal Fusion)

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

Better than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Spinal Fusion

In Hospital

Worse than Expected

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
77%

Patients who gave a rating of 9 or 10

7% higher than the national average

78%

Would definitely recommend

9% higher than the national average

North Memorial Health-Maple Grove Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%78%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%76%78%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%61%63%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%60%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%85%86%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%51%50%

North Memorial Health-Maple Grove Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%71%59%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%68%71%

Providers

Provider Reviews

Went above and beyond to help navigate the medical concern we saw in for in the Maple Grove Hospital. He did thorough consultations with other specialists in order to present a treatment plan. He was clear in his presentation of options. He told us in the beginning of our visit to the Emergency...

Randy (the patient) and Winnie Schauer May 25 2024

Review for Dr. Burkett

They were willing to do more testing to figure out what's going on with my back. They explained everything they were gonna do very well!! I would recommend this doctor to anyone!! Loved him!!

Cindy Dahlman May 24 2024

Review for Dr. Wolff

She really listened to me.She helped me feel better then In have in a long time

May 23 2024

Review for Dr. Christiansen

Dr. Bowen is wonderful. When Dr. Bowen called, I had my friend and husband join the call and went through a long list of questions. Dr. Bowen patiently answered all my questions and assured me that I would be well taken care of - which I was. Also did a great job on my surgery - you actually...

May 22 2024

Review for Dr. Bowen

I'm writing my story about Dr. Banks, so the world knows why I will NOT let any other surgeon touch my spine. I was looking for a new Dr., mine at the time wanted me to be his guinea pig (no thanks). I found Dr. Banks. In my appt he said, I watched you walk in from the parking lot and the way your...

Carol Carlson May 17 2024

Review for Dr. Banks

Location

North Memorial Health-Maple Grove Hospital

9875 Hospital Dr, Maple Grove MN 55369

CallDirections

(763) 581-1000

Frequently Asked Questions

Where is North Memorial Health-Maple Grove Hospital located?

North Memorial Health-Maple Grove Hospital is located at 9875 Hospital Dr, Maple Grove, MN 55369. Find other locations and directions on Healthgrades.

Has North Memorial Health-Maple Grove Hospital won any recent awards from Healthgrades?

Yes, North Memorial Health-Maple Grove Hospital has been awarded with Outstanding Patient Experience Award™ in the past two years.

Is North Memorial Health-Maple Grove Hospital highly rated with patients?

77% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does North Memorial Health-Maple Grove Hospital score well in safety ratings?

Healthgrades tracks outcome ratings for 12 hospital services. View more details here.

How do I get in at North Memorial Health-Maple Grove Hospital?

Phone number, appointment information, and directions can be found on Healthgrades North Memorial Health-Maple Grove Hospital profile..

How does North Memorial Health-Maple Grove Hospital rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

9875 Hospital Dr

Maple Grove, MN 55369

Directions

(763) 581-1000