AllinaHealth - Mercy Hospital

70%

Patients that would definitely recommend
Equal to the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 100 Best Hospitals Award™ (2020, 2019)

Top 2% in the nation for consistently delivering clinical quality year over year

America's 250 Best Hospitals Award™ (2020, 2019, 2018)

Top 5% in the nation for consistently delivering clinical quality

Specialty Clinical Quality Awards

America’s 50 Best Hospitals for Vascular Surgery Award™ (2020)

Superior clinical outcomes in abdominal aortic aneurysm repair, carotid surgery, and peripheral vascular bypass surgery

America’s 100 Best Hospitals for Critical Care Award™ (2020)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

America’s 100 Best Hospitals for General Surgery Award™ (2020)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

America’s 100 Best Hospitals for Joint Replacement Award™ (2020)

Superior clinical outcomes in knee and hip replacement

America’s 100 Best Hospitals for Orthopedic Surgery Award™ (2020)

Superior clinical outcomes in back and neck surgery, spinal fusion, hip fracture treatment, hip replacement, and total knee replacement

America’s 100 Best Hospitals for Prostate Surgery Award™ (2020, 2019)

Superior clinical outcomes in prostate removal surgery and transurethral resection of the prostate

Gastrointestinal Care Excellence Award™ (2020, 2018)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

Joint Replacement Excellence Award™ (2019)

Superior clinical outcomes in knee and hip replacement

Pulmonary Care Excellence Award™ (2019)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Critical Care Excellence Award™ (2018)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

General Surgery Excellence Award™ (2018)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

3 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
72%

Patients who gave a rating of 9 or 10
3% higher than the national average

70%

Would definitely recommend
Equal to the national average

AllinaHealth - Mercy Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%63%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%52%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%59%66%

AllinaHealth - Mercy Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%55%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%71%73%

Providers

Provider Reviews

Friendly greeting. Asked great questions to learn about my son’s injury. He was very informative and supportive with action needed moving forward for recovery on shoulder pain. Thank you

Kristi Nedved Jul 27 2020

Review for Dr. Kruse III

Debbie Smith Jul 22 2020

Review for Dr. Shafa

We had a great visit and the care was very helpful.

Natalie Jul 22 2020

Review for Dr. Gerlach

MY visit went very well with Dr. Gerlach and his team , would recommend him and TCOrtho any time.Give a 5 star rateing.Will see him again.

Jul 22 2020

Review for Dr. Gerlach

Dr. Gerlach operated on my right hand 5 years ago without any problems. He did an excellent job. I am seeing him now for my left hand.

Ralph Laudenbach Jul 21 2020

Review for Dr. Gerlach

Dr. Squillante was my Dr in Voorhees NJ, and I really do miss him, he took very good care of me, and he knows his stuff!!! I miss you Dr. Squillante And yes, I would definitely recommend him to anyone!!! I am not a patient at your facility, but I know Dr. Squillante ??

Kelly Hairston Jul 21 2020

Review for Dr. Squillante

Jul 19 2020

Review for Dr. Lobanoff

Dr Holmberg is very easy to talk to and is very friendly he was very open to what I had to say about back pain.

Nancy Wright Jul 16 2020

Review for Dr. Holmberg

Dr. Henrikson is amazing!! I have gone to a few other drs and I am so glad I found him Very very thorough and does not rush to get you out within a few minutes. I would more than recommend him to everyone.

Kathy Jul 09 2020

Review for Dr. Henrikson

Dr Shafa has been my Doctor for two years and after a couple back surgery including a fusion, I am very satisfied and would recommend him to anyone looking for a great surgeon.

Steve Jul 09 2020

Review for Dr. Shafa

Dr. Greenlaw is a very kind, compassionate, soothing, and caring Emergency Room Doctor. She listened to my concerns and was very honest when discussing treatment, symptoms, and etc. I find these attributes rare in many Doctors, so it was a pleasant and refreshing experience.

Jul 08 2020

Review for Dr. Greenlaw

Professional and very organized. All questions were addressed.

Jul 08 2020

Review for Dr. Lobanoff

Professional; spoke plainly & clearly about what was found on my elbow xrays, what the treatment options were, and what I could do for myself to help in the healing & recovery process.

Jul 07 2020

Review for Dr. Fischer

I have been seeing Dr Fischer for nine years. I had surgery from him and have had physical therapy, and Cortizone injections in both hands. He’s always very caring, competent, and compassionate. I highly recommend him and have referred several people to him!

Jul 03 2020

Review for Dr. Fischer

Rick A Jul 03 2020

Review for Dr. Arntson

I have had 3 Surgeries with Dr Holmberg and highly recommend him. I had a bad torn rotator that another Dr wouldn’t do.Dr Holmberg did a great job and I have full use of shoulder. He also did hip replacement on both hips.

MIke Bunkers Jul 02 2020

Review for Dr. Holmberg

Lori W Jul 01 2020

Review for Dr. Edwards

Very happy with results of my surgery so far. Every went smoothly.

Jun 30 2020

Review for Dr. Fischer

Jun 29 2020

Review for Dr. Wetter

Awesome, he’s great, been with him for years. Wouldn’t go any where else, love him.

Tww1098 Jun 26 2020

Review for Dr. Zenti

Dr Norgard clearly explained the options for me to consider regarding my knee pain. He encouraged me to review those options at home & not make a hasty decision regarding injections or surgery.

Kathy Nesheim Jun 26 2020

Review for Dr. Norgard

Professional, concerned took the time to listen asked questions. Dr Edwards genuinely cares and want the best for his patients. Highly recommended

Annette Jun 19 2020

Review for Dr. Edwards

Dr Sun is very positive and encouraging in his approach. You leave the office knowing he has your best interest in mind.

Jun 19 2020

Review for Dr. Sun

Michelle Qureshi Jun 19 2020

Review for Dr. Arntson

Paul Kapala Jun 17 2020

Review for Dr. Crowe

Leah Cutler Jun 16 2020

Review for Dr. Arntson

ED WHITMAN Jun 13 2020

Review for Dr. Fischer

Jun 11 2020

Review for Dr. Daleiden

George Jun 10 2020

Review for Dr. Mueller

Very nice. Was very gentle as I am not good with pain. He reviewed what I needed to do to get my dislocated finger back to functioning. He brought in a physical therapist and she made me a couple splints depending on what activities I am doing. All staff very nice and helpful.

Jun 04 2020

Review for Dr. Fischer

Cheryl Tragethon Jun 02 2020

Review for Dr. Lindgren

Was vey satisfiedwith Dr. Kruse, he was infrmative, caring and professional.

Wendy Schutte Jun 02 2020

Review for Dr. Kruse III

He is a great surgeon who constantly pushes for the best results. Works hard and does everything possible to be a team player!

Mary Jun 01 2020

Review for Dr. Vandy

We have used Dr. Barry for many years and multiple family members and he has always provided exceptional service!

Jun 01 2020

Review for Dr. Barry

The entry to TCO was handled with care considering the circumstances. Dr Edwards did a very good job! highly recommend him to everyone.

May 30 2020

Review for Dr. Edwards

Jill Thieling May 29 2020

Review for Dr. Norgard

Dr Edwards is very thorough and my health is a top concern of his.

May 27 2020

Review for Dr. Edwards

I had terrible swelling and pain in my knee that would not go away. Dr. Arntson was so wonderful in explaining my issue and draining my knee and giving a cortisone shot. The pain is finally gone after weeks of suffering. He is an incredibly caring, careful, sensitive and wonderful doctor!

Kelli Peterman May 27 2020

Review for Dr. Arntson

David L. Bonthuis May 27 2020

Review for Dr. Kruse III

Was very clear in explaining the problem.

May 24 2020

Review for Dr. Sager

excellent experience. Dr Norgard was patient, thorough and explained things well

May 23 2020

Review for Dr. Norgard

Dr Kruse is an excellent surgeon. He was very informative and explained detail the procedure. I would highly recommend him and his staff.

D. Nelson May 23 2020

Review for Dr. Kruse III

Visited Dr J 4.17.20 for shoulder issue. Diagnosis and treatment was spot on! Thank you Dr Kruse.

Tom Kozlak May 23 2020

Review for Dr. Kruse III

Dr Edwards has always listened attentively to my symptoms, and has been respectful to my pain. He uses his expertise to evaluate the problem and fixes the problem in a timely manner without recommending useless therapies.

Lois Wagner May 23 2020

Review for Dr. Edwards

Jeff W May 22 2020

Review for Dr. Edwards

Hello! Meeting with Dr. Gerlach, this past week to look and talk over with the past surgery's I've had that continuing working with my hand and strengthing my hand through therapy at home and gradually regain more strentgh through time.

Dalton Dill May 22 2020

Review for Dr. Gerlach

Dr Arntson was great. He was very friendly and explained his findings, and explained the options and realistically what to expect with the treatment choices.

Barb T May 22 2020

Review for Dr. Arntson

Dr. Nelson correctly diagnosed breast cancer that had spread to one of my eye orbits. A very rare occurrence. I am certain many other ophthalmologists would be likely to miss this since it is so unusual. I am grateful that he was not one of them.

May 19 2020

Review for Dr. Nelson

Great care and an excellent outcome. Explained everything and gave options for surgery and without surgery. My scar is barely visible! Thanks!!

Vern C May 18 2020

Review for Dr. Gerlach

Robert May 17 2020

Review for Dr. Young

Dr. Marnell is an excellent doctor. He helped me a lot to make a success of my life despite chronic bipolar disorder. I recommend him very highly.

Amy Sindicic / www.amysindicic.com May 15 2020

Review for Dr. Marnell

I felt like Dr. Sharif really took the time to understand the multiple issues I had and address them. Not just hand me some pills and pass me off to the next doctor.

Mary May 12 2020

Review for Dr. Sharif

Urszula Materska May 11 2020

Review for Dr. Tan

May 09 2020

Review for Dr. Kalb

Dr. Greenlaw was absolutely awesome!!! Best emergency room doctor I’ve ever encountered.

Robin May 07 2020

Review for Dr. Greenlaw

Dr. Yeah go has been my primary care physician for several years and I highly recommend her. She is caring, patient, a good listener, and makes sure I understand my options and diagnosis.

KrisW Apr 30 2020

Review for Dr. Yazigi

One of the worst doctors I have met. Beware potential clients. You have been warned. Glad I found new doctor after this. F for Steffen.

Apr 28 2020

Review for Dr. Steffen

Extremely thorough, doesn’t quit until she finds the answer.

Apr 22 2020

Review for Dr. Rayadurg

Knowledgeable and caring, Dr. Hess always has a bright and upbeat personality to brighten your day and make uncomfortable procedures a lot more tolerable!!

Jody Shanley Apr 17 2020

Review for Dr. Hess

Dr. Greenlaw was an outstanding doctor!! She listened closely to my symptoms, and worked diligently and compassionately to resolve my condition. If i could give her 10 stars i would.

Pam Apr 15 2020

Review for Dr. Greenlaw

Dr. Daily was informative, paid attention to every detail and spent time answering all of my questions.

Shelby A. Apr 14 2020

Review for Dr. Dailey

Apr 07 2020

Review for Dr. Jacobs

T. Jones Apr 02 2020

Review for Dr. Gerlach

Good doctor. Listens very gentle

Kathleen R Ireland Mar 30 2020

Review for Dr. Fine

Deborah Muntean Mar 29 2020

Review for Dr. Gerlach

Maddy R Mar 26 2020

Review for Dr. Landis

Mar 19 2020

Review for Dr. Crowe

Jillayn Mar 19 2020

Review for Dr. Geisler

Dr Gerlach was very professional and knowledgeable. I need ulna nerve surgery and he found I have some carpal tunnel in my other hand. We need to wait until the Coronavirus passes. Read all reviews. Excellent!!! I will definitely be having him do my surgery! Staff was wonderful too!

Merry Carlson Mar 19 2020

Review for Dr. Gerlach

Dr Banks is awesome, I love that our meetings are short and to the point! He has been working with back for 19 years and wouldn’t go anywhere else. Thanks Dr Banks!! Dave C.

David Cole Mar 16 2020

Review for Dr. Banks

Dr Mount is by far one of the worst ENT professionals I have encountered with. He Completely lacks empathy and a level of care needed for the type of work he does.

Mar 15 2020

Review for Dr. Mount

I felt my concerns were addressed, Dr. Arntson didn’t make me feel like surgery was my only option.

Pam Mar 14 2020

Review for Dr. Arntson

David Mar 13 2020

Review for Dr. Mueller

Dr. Fischer is very professional, yet still very personable. I trusted his good exam and opinion on what to do for my daughter's sore wrist.

Mar 13 2020

Review for Dr. Fischer

Christina Mar 13 2020

Review for Dr. Kruse III

Gene Jacobson Mar 12 2020

Review for Dr. Norgard

Everyone on the team did great. The surgery on my hand went well. Stitches were nice and straight. Very friendly team as well. I hope I never see them again but my visit was perfect!

Ray Mar 12 2020

Review for Dr. Fischer

Doug Ellens Mar 12 2020

Review for Dr. Barry

Horrible experience. Does not listen, arrogant, questioned if I was "really in as much pain as I was", was treated horrible by him. Also he ran an hour behind on all three of my visits. Would not recommend him to anyone even. Didn't even want to give him 1 star, but it was required.

Mar 12 2020

Review for Dr. Gerlach

After a big round with my insurance company Dr.Banks got the MRI he needed.Just home from my surgery,pain free after months of suffering.Bed side is short and to the point,I am more concerned about a quality surgeon and he is great.

Mar 12 2020

Review for Dr. Banks

Tania Mar 12 2020

Review for Dr. Fischer

Dr. Edwards worked me in to take care of an acute worsening of my knee issue when I had very few time options available due to my parents acute health issues. This was deeply appreciated.

Mar 12 2020

Review for Dr. Edwards

Dr. Sager has a great bedside manner and is extremely knowledgeable.

Carol Krinke Mar 12 2020

Review for Dr. Sager

Dr. Edwards was kind, thorough and presented me with options for my on-going knee issues. He listened carefully to my concerns and linked my actives life style into my treatment plan. Would definitely recommend!

Kathy Reed Mar 12 2020

Review for Dr. Edwards

Her expertise and knowledge kept me alive during an emergency situation . Ill be forever grateful that she was the one to stop my internal bleeding from a ruptured etopic pregnancy .

Mar 11 2020

Review for Dr. Gammon

Tyler Mar 08 2020

Review for Dr. Jensen

He was wonderful, very caring and made you feel important and the only one he was interested in.

Jeanne Lux Mar 07 2020

Review for Dr. Laudi

Richard Thomas Mar 07 2020

Review for Dr. Arntson

He took the time to explain all the readings of my blood tests and was a very friendly and understanding Doctor.

Jean Schurrer Mar 06 2020

Review for Dr. Anderson

Dr. Christenson is very patient and caring . I have complete confidence in him and would recommend him to my friends and family.

Mar 06 2020

Review for Dr. Christenson

was very satisfied with his decision for me to have an injection,which i did and am very well satisfied as the pain has subsided which i am happy for. May God bless you !!

bernice imsande Mar 05 2020

Review for Dr. Arntson

Dr. Arntson did a great job on my surgery for my shoulder, and the care he took listening to my issues was incredible.

Tom Wilcox Mar 04 2020

Review for Dr. Arntson

Doesnt really listen to patient. Doesnt seem to have patient best interests in mind especially regarding pain management. Appears to make decisions that take the easy road for her. Ok, for one time visit for minor condition but would not recommend as long term care physician.

Michael Davis Mar 03 2020

Review for Dr. Yazigi

Feb 28 2020

Review for Dr. O'Keefe

I truly am impressed with Dr.Shafa and his team. From the moment you call them the care you receive is truly excellent Thanks to you all, Brett

Brett Feb 27 2020

Review for Dr. Shafa

Chuck & Cheryl Jacobson Feb 27 2020

Review for Dr. Hanson

Location

AllinaHealth - Mercy Hospital

4050 Coon Rapids Blvd NW, Coon Rapids, MN 55433

Frequently Asked Questions

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