Spectrum Health Big Rapids Hospital
Patients that would definitely recommend
1% higher than the national average
Hospital Quality
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experiencePatients who gave a rating of 9 or 10
7% higher than the national average
Would definitely recommend
1% higher than the national average
Spectrum Health Big Rapids Hospital
National Average
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Discharge Information
Percent of patients who said they were given information about recovering at home
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Spectrum Health Big Rapids Hospital
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
Anonymous Jan 15 2021
Review for Dr. Mossel
I have been a patient of Dr. Basch's for nearly 20 years. I have chronic lower back pain due to scoliosis and spondilylosis. He has been wonderful and has helped me keep my pain tolerable with injections. He always listens and never do I feel he is rushed. He spends time with me, explains things so...
Victoria Van Dalsen Dec 18 2020
Review for Dr. Basch
Dr Nelson has been our doctor for several years. Though he is getting close to retirement age, he still is very sharp and honestly cares for the outcomes of his patients. As a healthcare professional, I believe he performs his duties competently and quickly. His compassion is demonstrated by...
Eve Dec 17 2020
Review for Dr. Nelson
Location
Frequently Asked Questions
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From the time I came into the office, all of the staff was knowledgeable and welcoming. I felt as Dr. Mossel understood my issue, and was able to treat me with conservative measures that worked. I would highly recommend Dr. Mossel to my family and friends!