North Ottawa Community Health System
North Ottawa Community Health System is a medical facility located in Grand Haven, MI. This hospital has been recognized for Outstanding Patient Experience Award™.
Patient Experience Rating
2% higher than the national average
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
Outstanding Patient Experience Award™ (2022)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Mortality Based Ratings
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Mortality Based Ratings
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Sepsis
Mortality In-Hospital
Mortality within 30 days
Mortality Based Ratings
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Mortality Based Ratings
Stroke
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Hip Fracture Treatment
In Hospital
Complication Based Ratings
Outpatient Total Hip Replacement
In Hospital
Outpatient Total Knee Replacement
In Hospital
Mortality Based Ratings
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceNorth Ottawa Community Health System
National Average
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Discharge Information
Percent of patients who said they were given information about recovering at home
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
North Ottawa Community Health System
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
Michelle Perry Apr 15 2024
Review for Dr. Bergsma
He’s got what you would call a great bedside manner. He explained why I had my issue, how and what could be done to correct my problem. He gave me time to make my decision and never made me feel rushed. I will never again go to another doctor for my feet!
Joyce Apr 12 2024
Review for Dr. Bergsma
Dr Bergsma communicates well. His appointments always seem to run on time. He has a pleasant and caring manner yet works quickly. His staff is friendly and professional as well. My husband also had an appointment and liked him as well. He was direct with him but also personable.
Apr 11 2024
Review for Dr. Bergsma
Location
North Ottawa Community Health System
Frequently Asked Questions
Where is North Ottawa Community Health System located?
North Ottawa Community Health System is located at 1309 Sheldon Rd, Grand Haven, MI 49417. Find other locations and directions on Healthgrades.
Has North Ottawa Community Health System won any recent awards from Healthgrades?
Yes, North Ottawa Community Health System has been awarded with Outstanding Patient Experience Award™ in the past two years.
Is North Ottawa Community Health System highly rated with patients?
68% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does North Ottawa Community Health System score well in safety ratings?
Healthgrades tracks outcome ratings for 12 hospital services. View more details here.
How do I get in at North Ottawa Community Health System?
Phone number, appointment information, and directions can be found on Healthgrades North Ottawa Community Health System profile..
How does North Ottawa Community Health System rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
I came in believing that I was going to have to have my whole toenail removed and I was scared but Dr Bergsma did his thing and the staff as a whole are incredible I wouldn't change them for the world