Mercy Health Saint Mary's Campus

81%

Patients that would definitely recommend
11% higher than the national average


Mercy Health Saint Mary's Campus is a medical facility located in Grand Rapids, MI. This hospital has been recognized for Outstanding Patient Experience Award™ and Joint Replacement Excellence Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2020, 2019, 2018)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

Joint Replacement Excellence Award™ (2019, 2018)

Superior clinical outcomes in knee and hip replacement

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
80%

Patients who gave a rating of 9 or 10
11% higher than the national average

81%

Would definitely recommend
11% higher than the national average

Mercy Health Saint Mary's Campus

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%82%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%83%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%65%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%90%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%55%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%67%66%

Mercy Health Saint Mary's Campus

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%62%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%76%73%

Providers

Provider Reviews

7-1-2020 Doctor Keller operated on my neck. Since then I’ve been pain free and recovered 100% of my range of motion! I want to thank him and his staff for doing a great job!

Dennis Morgan Aug 05 2020

Review for Dr. Keller

tefisher Aug 02 2020

Review for Dr. Knudson

I have gone to Dr. Yurok for several years now. She is knowledgeable and careful.

Jul 31 2020

Review for Dr. Yurko

Yes I recommend. He did a great job on my uper back surgery, implanting some new metal vertebrae. Thank you!!

Miguel A Toro Jul 31 2020

Review for Dr. Klafeta

Jul 30 2020

Review for Dr. Kalra

Dr. Harper gave me a new hip and my life back! Absolutely the best people and a top notch doctor. I would trust him to do anything, and I trust his decision on any matter. I can't say enough good words to describe him!

David Doxey Jul 28 2020

Review for Dr. Harper

Dr. Henne was amazing. He took such time and care with me during my knee replacement surgery. He also took time to explain everything to my husband before surgery and answered all his questions. My surgery went great and recovery is going great as well. I would highly recommend him.

Jul 27 2020

Review for Dr. Henne

Dr. Gonzales is an amazing doctor, she is above my expectations. Smart and professional, shows that she truly cares.

Mari Jul 27 2020

Review for Dr. Gonzalez

Thanks for always being there for us all. You and your Staff are awesome.

Patti Jul 24 2020

Review for Dr. Javery

I have had Dr Lewis for more than 10 yrs and he has always taken the time to listen to me, answer my questions and explain any tests or drugs given to me. His staff have also always been top notch, especially Becky and Amy. I would send anyone to him if he were accepting new patients.

Judith A Drayton Jul 23 2020

Review for Dr. Lewis

Dr Taylor is knowledgeable, friendly and patient. Her staff is incompetent and will tell you they’ll call to make appointments and never call back.

Claire Parsons Jul 22 2020

Review for Dr. Taylor

Explains my knee pain. Gave me options on what to do.

Jul 22 2020

Review for Dr. Vasiu

Dr. Manohar is very kind and excellent at diagnosing issues. He goes above and beyond to help his patients. He listens carefully and asks a lot of questions. He makes sure that you understand everything talked about during the appointment before you leave the office.

Jul 20 2020

Review for Dr. Manohar

Great doc but if you don't like it straight he may be rough for you.

Barry Newman Jul 18 2020

Review for Dr. Gindzin

He is awesome! My Mom was in today and he treats her with the utmost respect and is very good with the elderly. He always makes her feel good when she is there. A big thanks to you Dr Zheutlin!

Jul 18 2020

Review for Dr. Zheutlin

Dr. Gelfand took amazing care of our son Easton September 2019 and throughout his 80 day NICU stay. Dr. Steve will forever have a spot in our hearts for being such an incredible Dr. and human being. Your baby is in great hands under his care alongside his incredible team.

ER Jul 09 2020

Review for Dr. Gelfand

Dr Quinn has been my pcp for many years, he is an amazing doctor and has always taken care of my health needs, he knows his patients very well

Jul 08 2020

Review for Dr. Quinn

Megan Jul 07 2020

Review for Dr. Eggebeen

Did a great job with my procedure and was patient and prompt in answering multiple messages afterwards

Tom Jul 06 2020

Review for Dr. Mander

Dr. Hammond performed my reconstruction after a double mastectomy. He did a wonderful job. I could not be more pleased with the final result. He is very knowledgeable. His staff were helpful as well.

Jun 29 2020

Review for Dr. Hammond

Dr Basch has been very helpful with all my different pains for many years. Thank you Arlene.

Arlene popma Jun 26 2020

Review for Dr. Basch

Dr. Kuz has done 3 surgeries for me and as always taken great care of me. He listens to every concern, and is informative on what he is going to do and the projected outcome.

Robert B Jun 25 2020

Review for Dr. Kuz

James MacLean Jun 24 2020

Review for Dr. Harper

As a breast cancer patient, it was wonderful to work with someone who has intimate knowledge of what I and my family are going through. She and her staff have been wonderfully supportive, caring and knowledgeable. We would recommend her and her staff to anyone going through this horrible disease.

Erna J. Kelley Jun 23 2020

Review for Dr. Van Pelt

Dr Vasiu was recommended by my primary physician and did a tremendous job on my shoulder I would highly recommend him

Jun 21 2020

Review for Dr. Vasiu

Jun 19 2020

Review for Dr. Lovell III

Very caring, took time to listen, took time to explain things, great with kids as well.

Jun 18 2020

Review for Dr. Sydloski

She is the best! Takes time with patients, listens, asks the question you forgot to ask, is firm yet caring...highest rating possible!

L.Owens Jun 17 2020

Review for Dr. Yee

Tes Embry Jun 16 2020

Review for Dr. Druzgal

I have been with Dr. O'Brien for over twenty years. He has been a great doctor and when I need a specialist he sends me to some of the best.

David Glenn Jager Jun 13 2020

Review for Dr. Obrien

April Jun 13 2020

Review for Dr. Lovell III

Jun 12 2020

Review for Dr. Malvitz

Dr. Janardan is the rudest Dr. He can't even wait until you are under before he starts a colonscopy. I give him a minus star. He is worthless....

Jun 12 2020

Review for Dr. Janardan

Dr Harro is great. He always takes the time to explain everything to you and makes sure you do understand whats going on. I would definitely recommend him.

diana reynolds Jun 12 2020

Review for Dr. Harro

My experience is and has always been extremely pleasant. A concerned and informed doctor and takes a personal interest in his patients. I fully trust this man and will continue to see him for many of my medical needs. My highest recommendation.

Mark D. Jun 09 2020

Review for Dr. Clark

Review is for Dr. TRAVIS not Taylor ! Excellent , for many years , from early 2000's w / my whole family & elderly father .

Jun 09 2020

Review for Dr. Travis

Absolutely reassuring Highly recommend

Carol Hoffman Jun 09 2020

Review for Dr. Gohel

He is wonderful. He removed a large lipoma on my shoulder. This was done yesterday, and I have no post operative pain. His staff and St. Mary’s hospital were all kind and caring.

Jun 07 2020

Review for Dr. Ford

Jun 05 2020

Review for Dr. Lenters

Dr. Keller was very thorough and thoughtful. My care by him and his staff could not have been better.

Jun 03 2020

Review for Dr. Keller

Dr Bergsma is an outstanding Physician and Human Being. Takes care to explain what’s going on. Outstanding care and treatment.

Bill Tombs Jun 02 2020

Review for Dr. Bergsma

May 29 2020

Review for Dr. Selke

He was nice and understanding about what’s needs to be done with my knees.

Michele Brown May 21 2020

Review for Dr. Asperheim

He has no idea what he’s doing, we ended up going to Kalamazoo for second opinions. I will never come back to this place.

Tony May 17 2020

Review for Dr. Mistry

Cut right to the chase about my knee problem

May 17 2020

Review for Dr. Malvitz

Jennifer Flynn May 17 2020

Review for Dr. Al-Hamid

Dr. Malvitz was very thorough, explained the hip replacement process well, making the process understandable and clear. His demeanor and professionalism were outstanding!

GeoM May 14 2020

Review for Dr. Malvitz

May 14 2020

Review for Dr. Kryshak

He was very personable, answered every question and explained everything so well. Highly recommend!

Shirl May 13 2020

Review for Dr. Kuz

Very aware of the family background and personality of patients. A physician that cared enough to notice my depression in my child's well visit and strongly encouraged an appointment to address the issue. Very upset he was relocated!

May 13 2020

Review for Dr. Nwankwo

Dr Cam was great! He took his time & answered my questions. He is very personable doctor.

Joy May 13 2020

Review for Dr. Patthanacharoenphon

Dr. Kozlow did a great job on my back surgery! Walking mostly pain free now and getting better by the week. He took the time to list my options and was clear about pro’s and con’s of each option for getting me back on my feet.

Jim W May 12 2020

Review for Dr. Kozlow

doc dahu is second to none great attitude and he takes the time to listen to you.

Fred Swartwood May 11 2020

Review for Dr. Dahu

He doesn’t even deserve 1 star. He was recommended to me for diagnosis and treatment plan for a condition I have and he didn’t even seem to understand the condition he never attempted to explain anything! All he did was recommend physical therapy which I had already been through without success!

May 11 2020

Review for Dr. Greenberg

Dr Malvitz listened to my concerns and answered all my questions in a way I was able to understand. He took time to explain the procedure.

May 10 2020

Review for Dr. Malvitz

Kristen May 09 2020

Review for Dr. Martin

Love LOVE Dr Saleh but getting thru to the office is a terrible experience No answer or on hold forever My insurance company has tried to get hold of this office several times and waited 45 minutes before giving up. Great Doctor terrible answering service

May 09 2020

Review for Dr. Saleh

Dr. Easton is a fantastic man and surgeon. I highly recommend him.

Pattie Rozema May 08 2020

Review for Dr. Easton

Tlbaker May 08 2020

Review for Dr. Santos

Treated very well, answered my questions, are able to take care of my needs. No complaints, great personality in the doctor as well as the gals that work with him.

Fredrick M Carlon May 07 2020

Review for Dr. Russo

Very happy with my appointment I had Tuesday with Dr Russo. He explained what he thinks he will be doing in my surgery. Very personable and easy to ask questions. Great Dr!

Christene Wilkes May 06 2020

Review for Dr. Russo

1 year ago my husband went into emergency and thankfully Dr. Morris was there. He was rushed into emergency surgery and we feared he would lose his leg. Dr. Morris saved his leg and gave us wonderful follow up care and emotional support.

Lynda May 05 2020

Review for Dr. Morris

Karen Sherer May 04 2020

Review for Dr. Rahimi

Thornbaker May 04 2020

Review for Dr. Shabahang

Laura May 01 2020

Review for Dr. Fredrickson

Ruined my body and would not fix his mistake. I've suffered twenty years of pain bc he wouldn't fix his terrible mistake.

Melinda Momber Apr 30 2020

Review for Dr. Iacobucci

Apr 30 2020

Review for Dr. Woo

Y

Y Apr 30 2020

Review for Dr. Roslaniec

FTM2020 Apr 30 2020

Review for Dr. Talcott

CHRISTINA MICHELLE LUDEKER Apr 29 2020

Review for Dr. Vogel

Doctor is very thorough and very kind.

Mike Apr 28 2020

Review for Dr. Pickut

Thomas Apr 27 2020

Review for Dr. Harper

I was very depressed and had terrible vertigo. I think Dr. Krause is the best Psychiatrist in the Grand Rapids area. I have a whole lot of trust in him.

Apr 26 2020

Review for Dr. Krause

Happy New Patient Apr 24 2020

Review for Dr. Miller

Frederick Russo Apr 23 2020

Review for Dr. Kosta

Dr. Tejinder Mander, MD is a cardiology specialist who cares about his patients and how to treat them with the best possible outcome. I trust him and his staff. They are always professional, but friendly and willing to go out of their way to help you. Thank you Doctor and Staff for all you do.....

Mary Jakubielski Apr 23 2020

Review for Dr. Mander

Ashley M Mcauliffe Apr 22 2020

Review for Dr. Beane

Dr Stawiski is Efficient, Friendly and a Very Good Doctor !

Apr 19 2020

Review for Dr. Stawiski

Knowledgeable

Asmeret Apr 18 2020

Review for Dr. Gorsuch

Professional

Okubazghi Apr 18 2020

Review for Dr. Gorsuch

I had my knee replacement a couple of years ago. Dr. Pack was great. The office was extremely efficient. My scar was the best looking I have seen from others who had their replacements. My knee works great. Pain is gone. Love Dr. Packs sense of humor!

Sharon B. Apr 16 2020

Review for Dr. Pack

We always receive the best service possible. We trust Dr. Zheutlin’s evaluations.

June Troyer Apr 16 2020

Review for Dr. Zheutlin

Dr. Garber is very informative and professional. He's helped me with several issues and continues to monitor and inform me. I would recommend him to anyone needing help with eye care from an Ophthamologist.

Frank Alber Apr 15 2020

Review for Dr. Garber

She’s amazing!! Definitely a Doctor who cares and listens to her patients. Best part is that you don’t spend hrs waiting to be seen.

Erika Lynn Apr 15 2020

Review for Dr. Zelasko

Best doctor I've had. Ever. Back when she was at Intercare in Holland, MI. Thank you. Around here it's hard to find someone who sees you if you are poor. Or cares. Dr. Balivet does.

CJ Wood Apr 12 2020

Review for Dr. Balivet

I have been going to Dr Wiarda for awhile now and really love how well she treats her patients. She is so professional, knowledgeable, always quick to respond to portal messages, and is the best doctor I’ve ever gone to!

Kelli Apr 10 2020

Review for Dr. Wiarda

Dr Kakarala is a wonderful, thoughtful, smart & kind Doctor! She has taken great care if me for years. I recommend her to my family & friends wholeheartedly

Laurie K Apr 08 2020

Review for Dr. Kakarala

First Class doc. A Man by which others should be measured.

Apr 07 2020

Review for Dr. Tenhaaf

Pam Apr 06 2020

Review for Dr. Nguyen

Jamie Apr 02 2020

Review for Dr. Gelfand

Great surgeon. Does not rush through the appt. Always upbeat and friendly. I think his staff is great too.

Mike Apr 01 2020

Review for Dr. Kuntzman

Great Doctor. Kind, attentive, answers all questions and has a relaxing manner. Always up on the latest medical developments.

Mike Apr 01 2020

Review for Dr. Saleh

Prompt, efficient and observing. Listened to my concerns and took it from there. I asked for a referral and it was set up quickly. Thanks staff for all of your support. Helps me more than you guys know.

Mario Morgan Mar 28 2020

Review for Dr. Williams

Dr Titus was AMAZING. She made me feel very comfortable and well informed. Her bedside manner is outstanding. I would recommend her 1000%.

L Nelson Mar 27 2020

Review for Dr. Titus

NO NAME Mar 26 2020

Review for Dr. Sullivan

Donna J Fassler Mar 25 2020

Review for Dr. Ramirez

Location

Mercy Health Saint Mary's Campus

200 Jefferson Ave SE, Grand Rapids, MI 49503

Frequently Asked Questions

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