Mercy Health Lakeshore Campus

82%

Patients that would definitely recommend
12% higher than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

  • Death in procedures where mortality is usually very low

7 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
85%

Patients who gave a rating of 9 or 10
16% higher than the national average

82%

Would definitely recommend
12% higher than the national average

Mercy Health Lakeshore Campus

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%85%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%87%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%76%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%91%84%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%88%66%

Mercy Health Lakeshore Campus

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%66%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%85%73%

Providers

Dr. Kathryn Alguire, MD

Oncology

8 Ratings
Dr. Kathryn Alguire, MD

Dr. Nathan Arnold, DO

Emergency Medicine

1 Ratings
Dr. Nathan Arnold, DO

Dr. Mary Boyer, MD

Emergency Medicine

5 Ratings
Dr. Mary Boyer, MD

Dr. Michelle Browne-Barnum, MD

Psychiatry

11 Ratings
Dr. Michelle Browne-Barnum, MD

Dr. Gerald Buchanan, MD

Emergency Medicine

3 Ratings
Dr. Gerald Buchanan, MD

Dr. James Conley, MD

Nephrology

Dr. James Conley, MD

Dr. John Cooney, DO

Osteopathic Manipulative Therapy

6 Ratings
Dr. John Cooney, DO

Dr. Maryvic Cuison, DO

Emergency Medicine

2 Ratings
Dr. Maryvic Cuison, DO

Dr. Musa Dahu, MD

Cardiology

8 Ratings
Dr. Musa Dahu, MD

Dr. William Deaton, DO

Emergency Medicine

Dr. William Deaton, DO

Dr. Kelly Delongpre, MD

Emergency Medicine

2 Ratings
Dr. Kelly Delongpre, MD

Dr. Gregory Downer, MD

Nephrology

Dr. Gregory Downer, MD

Dr. Bryan Eadie, DO

Emergency Medicine

8 Ratings
Dr. Bryan Eadie, DO

Dr. Robert Eastway, DO

Cardiology

2 Ratings
Dr. Robert Eastway, DO

Dr. Jerry Evans, MD

Emergency Medicine

Dr. Jerry Evans, MD

Dr. Caleb Fleming, MD

Urology

22 Ratings
Dr. Caleb Fleming, MD

Dr. Noelle Franklyn, MD

Family Medicine

24 Ratings
Dr. Noelle Franklyn, MD

Dr. Norma Gilbert, MD

Family Medicine

4 Ratings
Dr. Norma Gilbert, MD

Dr. Brian Gluck, DO

Bariatric Surgery

23 Ratings
Dr. Brian Gluck, DO

Dr. Jennifer Goodrich, DO

Emergency Medicine

1 Ratings
Dr. Jennifer Goodrich, DO

Dr. James Grace, MD

Internal Medicine

27 Ratings
Dr. James Grace, MD

Dr. Thomas Graff, DO

Osteopathic Manipulative Therapy

14 Ratings
Dr. Thomas Graff, DO

Dr. Justin Grill, DO

Emergency Medicine

3 Ratings
Dr. Justin Grill, DO

Dr. Yousif Hamati, MD

Orthopedic Surgery

42 Ratings
Dr. Yousif Hamati, MD

Dr. Roger Holman, DO

Family Medicine

14 Ratings
Dr. Roger Holman, DO

Dr. Robert Hylland, MD

Rheumatology

40 Ratings
Dr. Robert Hylland, MD

Dr. Seth Jaskowiak, DO

Emergency Medicine

1 Ratings
Dr. Seth Jaskowiak, DO

Dr. Joseph Kerschen, DO

Osteopathic Manipulative Therapy

3 Ratings
Dr. Joseph Kerschen, DO

Dr. Hernan Lescay, MD

Internal Medicine

9 Ratings
Dr. Hernan Lescay, MD

Dr. Paul Lomeo, DO

Ear, Nose, and Throat

13 Ratings
Dr. Paul Lomeo, DO

Dr. Sean McGavin, DO

Emergency Medicine

Dr. Sean McGavin, DO

Dr. Nicholas McManus, DO

Emergency Medicine

Dr. Nicholas McManus, DO

Dr. Glenn Merz, MD

Family Medicine

12 Ratings
Dr. Glenn Merz, MD

Dr. Jessica Meyers, MD

Urology

Dr. Jessica Meyers, MD

Dr. Allan Nelson, MD

Family Medicine

20 Ratings
Dr. Allan Nelson, MD

Dr. Cynthia Ochs, DO

Osteopathic Manipulative Therapy

2 Ratings
Dr. Cynthia Ochs, DO

Dr. Rudy Ochs, DO

Osteopathic Manipulative Therapy

14 Ratings
Dr. Rudy Ochs, DO

Dr. Ryan Offman, DO

Emergency Medicine

5 Ratings
Dr. Ryan Offman, DO

Dr. Bruce Olson, MD

Infectious Disease Medicine

5 Ratings
Dr. Bruce Olson, MD

Dr. Kelly Parling Lynch, DO

Hematology

3 Ratings
Dr. Kelly Parling Lynch, DO

Dr. Carol Peterson, MD

Oncology

5 Ratings
Dr. Carol Peterson, MD

Dr. Charles Pollard, MD

Family Medicine

2 Ratings
Dr. Charles Pollard, MD

Dr. Loren Reed, DO

General Surgery

Dr. Loren Reed, DO

Dr. Todd Rexford, MD

Family Medicine

8 Ratings
Dr. Todd Rexford, MD

Dr. Matthew Roberge, MD

Family Medicine

11 Ratings
Dr. Matthew Roberge, MD

Dr. Michael Schaub, MD

Family Medicine

17 Ratings
Dr. Michael Schaub, MD

Dr. Julie Shellhouse, MD

Family Medicine

6 Ratings
Dr. Julie Shellhouse, MD

Dr. Erik Sievertsen, MD

Emergency Medicine

Dr. Erik Sievertsen, MD

Dr. Jan Smolen, DPM

Podiatric Surgery

12 Ratings
Dr. Jan Smolen, DPM

Dr. Mark Staniforth, MD

Nephrology

Dr. Mark Staniforth, MD

Dr. Kevin Stone, MD

Urology

1 Ratings
Dr. Kevin Stone, MD

Dr. Brian Stork, MD

Urology

1 Ratings
Dr. Brian Stork, MD

Dr. Constance Strbich, DO

Family Medicine

3 Ratings
Dr. Constance Strbich, DO

Dr. Elizabeth Tree-Levasseur, MD

Family Medicine

14 Ratings
Dr. Elizabeth Tree-Levasseur, MD

Dr. Bao-Min Twu, MD

Nephrology

Dr. Bao-Min Twu, MD

Dr. Daniel Vickers, DO

Diagnostic Radiology

Dr. Daniel Vickers, DO

Dr. Paul Wagner, DO

Osteopathic Manipulative Therapy

6 Ratings
Dr. Paul Wagner, DO

Dr. Marc Whitaker, MD

Emergency Medicine

3 Ratings
Dr. Marc Whitaker, MD

Dr. Marc Ydenberg, MD

Emergency Medicine

Dr. Marc Ydenberg, MD

Dr. Ken Ye, MD

Internal Medicine

11 Ratings
Dr. Ken Ye, MD

Provider Reviews

She has misdiagnosed me more than once. She is always rushed and is NOT a good listener. She would rather just give out some pills than actually sit and listen to your problem. I would absolutely not recommend her!

Nov 03 2019

Review for Dr. Noelle Franklyn, MD

Oct 15 2019

Review for Dr. Musa Dahu, MD

Oct 08 2019

Review for Dr. Yousif Hamati, MD

Aug 14 2019

Review for Dr. Mary Boyer, MD

in Muskegon - Jul 30 2019

Review for Dr. Robert Hylland, MD

Dr Buchanan was a kind doctor who helped me in the ER in Shelby, MI. Treated a laceration on my thumb and kept me distracted (which I needed) with great stories while he did the procedure. I didn't feel a thing - he did a wonderful job and is extremely compassionate.

May 28 2019

Review for Dr. Gerald Buchanan, MD

He is a kind and compassionate individual. Very smart but able to communicate well. I trust him.

May 05 2019

Review for Dr. Musa Dahu, MD

He was through and answer all my questions simply and clearly. He did not give long lengthy explanations that were impossible to understand The wait time was short. He ask if all my questions were answered and did not leave the room until I was satisfied.

Apr 21 2019

Review for Dr. Allan Nelson, MD

Ignorance and arrogance are ugly traits in a medical professional, unfortunately these fit her like a glove.

Mar 28 2019

Review for Dr. Elizabeth Tree-Levasseur, MD

Dr. Lescay is a good communicator. He listens and takes the time to answer any questions I may have. As a doctor is wise and discerning. He is also a kind man

Mar 26 2019

Review for Dr. Hernan Lescay, MD

Dr. Levasseur is caring and spends as much time with you as you need. I took off one star because you have to wait months to get in to see her and the wait time is horrible, also.

Mar 24 2019

Review for Dr. Elizabeth Tree-Levasseur, MD

excellent doctor. symptom evaluations have always been very accurate in determining a cause

Mar 20 2019

Review for Dr. Ken Ye, MD

Mar 19 2019

Review for Dr. Yousif Hamati, MD

As a PCP, he dismisses patients feelings and emotions. As a specialist (endoscopy), he is very skilled, though I did not appreciate him praying over me. Please don't bring your personal beliefs into healthcare.

Mar 17 2019

Review for Dr. Todd Rexford, MD

Mar 15 2019

Review for Dr. Hernan Lescay, MD

Arrogant, God complex, surprised his head even fit through the door!

Mar 14 2019

Review for Dr. Bryan Eadie, DO

Went by my old tests that were done a week and a half ago.... Didnt do any tests to see why my lower right side of my back was in extreme pain.... Also didn't do tests to see why my heart was high

Feb 01 2019

Review for Dr. Kelly Delongpre, MD

Dr Boyer went far beyond what would be expected in caring for my mother who was failing with lung disease and dementia. I am grateful that she practices in our community.

Jan 29 2019

Review for Dr. Mary Boyer, MD

I could not have asked for a better doctor (surgeon) for my ACDF surgery. A true answer to my prayers. His entire surgical team is learned, professional and very kind. I have nicknamed them the" A TEAM" (Angel Team)!!!

in Free Soil, MI - Jan 22 2019

Review for Dr. Yousif Hamati, MD

I really like Dr. Grace. He tries to involve you in decisions regarding your care. He does not adopt the "I am God" attitude that so many physicians sadly do, today. A competent, no-nonsense physician. AAA in my book.

in North Muskegon, MI - Dec 11 2018

Review for Dr. James Grace, MD

in Spring Lake , MI - Oct 24 2018

Review for Dr. Yousif Hamati, MD

I would NOT recommend Dr. Nelson. My father went to him for years. He never addressed my fathers swollen legs! My father was scanned for cancer yearly. Unfortunately, his aggressive cancer was missed. I have no trust in this doctor.

Aug 31 2018

Review for Dr. Allan Nelson, MD

in MI - Aug 13 2018

Review for Dr. Allan Nelson, MD

in Muskegon Heights, MI - Aug 06 2018

Review for Dr. Paul Lomeo, DO

in Whitehall, MI - Jun 25 2018

Review for Dr. Elizabeth Tree-Levasseur, MD

in Muskegon, MI - Jun 20 2018

Review for Dr. Robert Hylland, MD

Dr. Fleming is an intelligent, true doctor who cares about his patients as he would for one of his own family members. He knows the latest research in his field and is also a straight shooter who doesn't sugar coat anything, which we like. Highly recommend.

May 31 2018

Review for Dr. Caleb Fleming, MD

Dr. Boyer was very patient, thorough, and kind. She answered every question we had, provided great explanations, and most of all, she made us feel at ease. I honestly wish there were more doctors like her.

in Muskegon - May 17 2018

Review for Dr. Mary Boyer, MD

Mar 04 2018

Review for Dr. Thomas Graff, DO

Feb 26 2018

Review for Dr. Allan Nelson, MD

Muskegon, MI - Feb 03 2018

Review for Dr. Yousif Hamati, MD

Dr Grace is waiting to retire. Been going to him for 10 years. Sent to a specialist for just about everything I went in for. He jyst wants the easy stuff and he push's Zoloft like it's candy. Very glad i got away from him and found a real doctor.

muskegon, Michigan - Jan 10 2018

Review for Dr. James Grace, MD

Dec 13 2017

Review for Dr. Yousif Hamati, MD

Syracuse, NY - Oct 13 2017

Review for Dr. Justin Grill, DO

Dr Franklyn is very understands a patients needs very well. She goes the distance and more for the health of the needs of her wellness plan.

in Holton, Mi - Oct 03 2017

Review for Dr. Noelle Franklyn, MD

Very personable and thorough. Great bed side (so to speak) manners; listens and takes action to assist your illness and wellness.

in Ludington, MI - Sep 15 2017

Review for Dr. Allan Nelson, MD

My family and I have been patient's of Dr Schaub for 17 years. He is a great Doctor and we really appreciate having him in our small town.

in montague - Aug 30 2017

Review for Dr. Michael Schaub, MD

Love going to Dr Oches. His diagnostic abilities are outstanding. He is fast, thorough and personable. Visits are short and too the point. He listens and takes action and has been correct with every diagnosis.

Pentwater, mi - Aug 14 2017

Review for Dr. Rudy Ochs, DO

in Sikeston, MO - Aug 08 2017

Review for Dr. Michelle Browne-Barnum, MD

Doesn't know a thing about sleep meds or if you have an addiction because of the pills he put you on.

Portland, OR - Jul 17 2017

Review for Dr. Hernan Lescay, MD

Dr Goodrich is incredibly knowledgeable and a down to earth communicator. I have had ER experiences with her 2 times now and have felt we were in very capible hands. She has a very pleasant personality. Just very impressed with her.

in Norton Shores, MI - Jun 29 2017

Review for Dr. Jennifer Goodrich, DO

in Taylor, MI - Jun 21 2017

Review for Dr. Glenn Merz, MD

in Spring Lake, MI - Jun 17 2017

Review for Dr. Todd Rexford, MD

in Ludington, MI - Jun 15 2017

Review for Dr. Allan Nelson, MD

I saw Dr. Michelle Browne-Barnum when she practiced in Livingston, Louisiana. She helped me more than any other mental health specialist had ever done. I was devastated to learn that she was moving away. I wish she could be my doctor again.

in Holden, LA - Jun 13 2017

Review for Dr. Michelle Browne-Barnum, MD

Dr Fleming is a wonderful and caring physician. He will spend all the time you need to explain everything and you will leave there feeling confident in your decision of choosing him as your doctor.

Fruitport, MI - Jun 07 2017

Review for Dr. Caleb Fleming, MD

He has been a godsend for my family-first diagnosing a displaced rib, then helping deal with a nasty spider bite.

in Ft Myers, FL - May 29 2017

Review for Dr. Rudy Ochs, DO

Dr. Schaub basically told me I was fat in 8th grade, definitely gave me a complex. Thanks a**hole!

Royal Oak, MI - May 10 2017

Review for Dr. Michael Schaub, MD

Kaleva, MI - May 09 2017

Review for Dr. Brian Gluck, DO

Dr. Franklyn is the greatest Dr. I have ever had. She's been my Dr. For years, I would recommend her to anyone in a heartbeat! -Daniel Nichols.

in , MI - Apr 19 2017

Review for Dr. Noelle Franklyn, MD

Location

Mercy Health Lakeshore Campus

72 S State St, Shelby, MI 49455