Mercy Health - Hackley Campus

62%

Patients that would definitely recommend
8% lower than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for General Surgery Award™ (2020, 2019, 2018)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

Coronary Intervention Excellence Award™ (2020)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

Gastrointestinal Care Excellence Award™ (2020)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

America’s 100 Best Hospitals for Gastrointestinal Care Award™ (2019, 2018)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

4 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery

9 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
62%

Patients who gave a rating of 9 or 10
7% lower than the national average

62%

Would definitely recommend
8% lower than the national average

Mercy Health - Hackley Campus

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%78%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%76%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%59%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%47%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%62%66%

Mercy Health - Hackley Campus

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%40%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%67%73%

Providers

Provider Reviews

Dr Seaver is an awesome doctor. She takes the time to really listen and is very caring. She knows her stuff!!! She is a Christian and prays with me. I hold her in the highest esteem!!!

Janet Brushman Jun 30 2020

Review for Dr. Seaver

This amazing Dr saved my life

TG LaRue Jun 28 2020

Review for Dr. Campbell

Dr Vis was very thorough and was very caring. She went over and above to help me.

Vicki Jun 25 2020

Review for Dr. Vis

Dr. Alterman is a doctor we have a lot of faith in. We also have a lot of faith in his skills. Dr. Alterman is obviously a man of strong faith and we feel he is very trustworthy. His knowledge is superior.

Donna D. M. O. Jun 23 2020

Review for Dr. Alterman

Anderdog Jun 23 2020

Review for Dr. Bakker

Thank you Dr. Potts for delivering a relatively pain free shot to my hip area to relieve the pain. He knew how nervous I was about the shot, took every precaution to numb the area first, and the actual steroid shot was painless! Even better, I am moving pain free for the first time in months.

Cynthia McKinnon Jun 22 2020

Review for Dr. Potts

Great doctor. Trustworthy. Got me all fixed up after a heart attack and Dr. Harris was even there for my husband as he panicked about what I was going through. Great with explanations and very kind.

Jun 18 2020

Review for Dr. Harris

He was helpful and thorough

Jun 15 2020

Review for Dr. Roelandt

Dr. Sando is so caring. You can tell she really cares about her patients. Would highly recommend her!

Jun 13 2020

Review for Dr. Sando

out standing this peaple really care and love us.

Eleuterio L. Jun 09 2020

Review for Dr. Alterman

R. P. Jun 09 2020

Review for Dr. Dunn

good

Cathy G. Jun 03 2020

Review for Dr. Alterman

I have been going to Dr. Anderson for several years and I think she is the finest. Explains everything well and I feel it is a privilege to have her for my doctor. It seems like going back to see an old friend and she spends a lot of time with me.

May 19 2020

Review for Dr. Anderson

May 14 2020

Review for Dr. Kryshak

doc dahu is second to none great attitude and he takes the time to listen to you.

Fred Swartwood May 11 2020

Review for Dr. Dahu

May 08 2020

Review for Dr. Dabrowski

K rogers May 06 2020

Review for Dr. Holman

Richard Marconi Apr 28 2020

Review for Dr. Moulton

Amazing doctor takes time with you and is funny yet professional. Would recommend him to most.

Apr 26 2020

Review for Dr. Kval

Apr 26 2020

Review for Dr. Oravitan

Apr 18 2020

Review for Dr. McDermed

Dr.Kent was very thorough and professional. Explained treatment and even wrote down the instructions for me - much appreciated! Also sunny attitude made Dr,s appointment less stressful.

Charles Millard Apr 16 2020

Review for Dr. Kent

Debra Brown he has helped me thru my depression and anxiety for 10 years. I went thru a terrible divorce and if it wasn’t for Jesus and him it would of devastating. Thank you Doctor and Your staff you are all so appreciated

Deb Apr 15 2020

Review for Dr. Wiaduck

best doctor I have had in 40 years

Apr 01 2020

Review for Dr. Wilson

Great Dr. Really cares about his patients and very through. Professional, kind and gets to the point. One of the best Drs i have dealt with. Great listener. Recommend Dr Belanger. You will not be disappointed.

MCC Mar 31 2020

Review for Dr. Belanger

Great office and doctor.

Mar 31 2020

Review for Dr. Dulaney

Dr. Hillman is the perfect physician for me. She listens and answers question with patience and grace. I want to wish her "Happy Doctor's Day" and this is the only place I can do it.

Mar 31 2020

Review for Dr. Hillman

Have been seeing Dr. O'toole for a while now. Through my medical ups and downs which at times have been severe he has ALWAYS been there for me and has ALWAYS treated me like family.

Mark Smith Mar 30 2020

Review for Dr. Twesten-O'Toole

Mar 29 2020

Review for Dr. Zonca

Mar 29 2020

Review for Dr. Zonca

NO NAME Mar 26 2020

Review for Dr. Sullivan

great

Gregory A. B. Mar 24 2020

Review for Dr. Alterman

He took his time with me and was very kind.

Charles J. Mar 17 2020

Review for Dr. Alterman

Dr Kent is a credit to her profession,very knowledgeable and a wonderful person, she has changed my life.

Larry Flora Mar 17 2020

Review for Dr. Kent

Dr Bonnema did a fantastic job all the way around. Surgery went well, and my post surgery date was top notch. Would highly recommend him to anyone!

Tom A Mar 16 2020

Review for Dr. Bonnema

Dr Peterson is one of the best doctors I know. He is so kind and thorough, I know I am getting good care with him. He takes care of my family too and we all have a lot of confidence in him. Highly recommend

Samantha R Mar 15 2020

Review for Dr. Peterson

I would highly recommend Dr. Berlin to everyone.

Kathy Vaida Mar 15 2020

Review for Dr. Berlin

He’s the best Dr. I’ve ever had! He has helped my family and I through so many medical issues, he listens to what I have to say, he is pretty straight forward which is what I expect from my dr, and I would recommend him to anyone.

Melanie Payne Mar 10 2020

Review for Dr. Kval

Outstanding Dr. Very professional, very kind and answers all questions you have. Recommend Dr Thayer. Excellent plastic surgeon.

Ziggyzack Mar 10 2020

Review for Dr. Thayer

Very informative visit.

Mar 10 2020

Review for Dr. Otto

Doreen Sharp Mar 09 2020

Review for Dr. Fabrick

Outstanding communication,knowledgeable and compassionate. Would not hesitate to recommend her to family and friends.

Deb Mar 05 2020

Review for Dr. Putt

Go in for nurses visit which Dr. Sikkenga and staff say is not going to be billed, yet I end up with a bill over $300! Ridiculous. Especially when I already took care of the $200 lab bill that I was not told about. When you call good luck getting through to someone to talk too.

Mar 04 2020

Review for Dr. Sikkenga

Dr Kent was very adept at listening to my plight and very gracious in her assessment of my situation. She certainly answered all of my questions and provided a very detailed analysis of the procedures I would be going through. Very much appreciated in my situation.

John Holman Mar 04 2020

Review for Dr. Kent

Awesome visit to remedy me of longstanding allergy issues! Funny and quick visit. Enjoyed the staff an Dr. DeT's humorous personality. Appreciate the help I received!

Kristi G Mar 02 2020

Review for Dr. Detorres

I have had one appointment with him and was very impressed. Plan to continue seeing him as he was very kind, interested in helping me with all my health needs.

Mar 02 2020

Review for Dr. Wilson

Dr Ortiz is very friendly, has very good listening skills and cares about his patients. He has a deep knowledge of the human body and how it works. I trust his recommendations because he truly wants his patients to be healthy

Nancy Mar 02 2020

Review for Dr. Ortiz

Feb 26 2020

Review for Dr. Parrett

I was happy with the extensive exam and the friendliness of the staff.

Feb 26 2020

Review for Dr. Otto

great

Anonymous Feb 26 2020

Review for Dr. Alterman

Excellent!

Feb 16 2020

Review for Dr. Otto

I didn't visit and never will, Dr. Gielczyk was my daughters doctor and she has never felt more disrespected by a physician in her life. She called me in tears. As a father I can't condone his self righteous behavior. I don't recommend this jerk at all.

Feb 13 2020

Review for Dr. Gielczyk

I have had a good experience since the first visit.

Richard B. Feb 11 2020

Review for Dr. Alterman

I highly recommend Dr. Young. I was ecstatic to learn she started practicing again. Very pleased to have her back as my doctor.

Feb 09 2020

Review for Dr. Young

I was very pleased with the care and service i received from Dr. Otto and staff. I would highly recommend them for all your vision needs.

Trudy Parham in Muskegon - Feb 09 2020

Review for Dr. Otto

I just had a colonoscopy by Dr. Cammell and he was fantastic! I shared some concerns I had with previous colonoscopy procedures and he understood and we had no issues whatsoever. I felt more awake and felt no pain which I can't say for previous tests. I recommend him for a colonoscopy for sure!

Jerry S Feb 09 2020

Review for Dr. Cammell

Lori Heethuis Feb 08 2020

Review for Dr. Tomaszczyk

Feb 08 2020

Review for Dr. Merz

Steve Z Feb 08 2020

Review for Dr. Knudson

great help from the begining to final check out.

Alan S. Feb 07 2020

Review for Dr. Alterman

very informative, accurate, excellent experience from start to finish.

Daniel L. Feb 05 2020

Review for Dr. Alterman

very professional, and listens carefully to patient

A. P. Feb 05 2020

Review for Dr. Alterman

great experience

Anonymous Feb 04 2020

Review for Dr. Alterman

Howard R Bogue Feb 03 2020

Review for Dr. Fett

Excellent doctor and provide of care!!

Mike Leak in Grand Haven, MI - Feb 03 2020

Review for Dr. Gielczyk

Wonderful care in the office during my visit and procedure. Dr. Alterman explained my procedure and what to expect. I would recommend him to anyone. His staff is also wonderful.

Anonymous Feb 01 2020

Review for Dr. Alterman

great

P. W. Feb 01 2020

Review for Dr. Alterman

Dr, Alterman is a very good Dr, very deep in his explanations of diagnosis

William M. Feb 01 2020

Review for Dr. Alterman

quite impressed

Anonymous Jan 31 2020

Review for Dr. Alterman

Jan 31 2020

Review for Dr. Kent

great

Gale G. Jan 28 2020

Review for Dr. Alterman

very satisfied with everything. happy with results

Anonymous Jan 28 2020

Review for Dr. Alterman

He gave me my life back!! I couldn't get out of bed!

Michael Duplissis Jan 24 2020

Review for Dr. Edgar

Very friendly & easy to talk to. I wish I had went to him years ago!

Michael Duplissis Jan 24 2020

Review for Dr. Miller

Dr. Holzgen is wonderful!! She is very attentive and in touch with women’s needs and issues. She listens, offers suggestions, problems solves, and never makes you feel rushed. In short, she makes you feel good that you came to see her!

Sue Jan 23 2020

Review for Dr. Holzgen

Horrible. Spoke to me like I was a 5 year old. Do not see!!

Jan 21 2020

Review for Dr. El-Amir

a little aprehensive and unsure of what procedure was exactly, took a little longer to heal than i expected, but the end results were good

Anonymous Jan 21 2020

Review for Dr. Alterman

Very pleased!! PROFESSIONAL PEOPLE DOING AN EXCELLENT JOB!

Jan 19 2020

Review for Dr. Otto

I am very impressed with all the staff at Shoreline Vision. I think Shoreline and all the patients are blessed with Dr. Tiffany Kent. Very impressed with her knowledge, abilities, and pleasant personality. Thanks for what you've done !

Joseph L Dubois Jan 19 2020

Review for Dr. Kent

Dr Otto is courteous, professional and cares about what I say. He answers my questions and doesn’t make me feel like he doesn’t have time for me.

Steve Ongert. Jan 18 2020

Review for Dr. Otto

Been coming here 12 years!

Roy F. Jan 17 2020

Review for Dr. Alterman

It was as I expected did not have to wait

Cindy Yaunke Jan 17 2020

Review for Dr. Otto

Heart Attack so follow up, med adjustments, xtra office visits, stuff. Great guy,great follow up, med work etc. Solid bedside manor, I like this guy. Four stars because no one is perfect. THXo

Orville Crain Jan 16 2020

Review for Dr. Wilson

My experience with Dr.Alterman

Anonymous Jan 11 2020

Review for Dr. Alterman

I was told diabetics sugar never go up or down

angry Jan 09 2020

Review for Dr. Tanner

Dr. Otto always does a superb job!

Jan 08 2020

Review for Dr. Otto

Anonymous Jan 07 2020

Review for Dr. Alterman

I love Dr Thayer! I had a breast lift, breast augmentation, and tummy tuck with her last year, and I couldn't be happier with how it turned out. I'm so glad I trusted her. I figured if she can reconstruct breasts where they're are no longer any, she could fix mine. And she did!

Happy with results Jan 05 2020

Review for Dr. Thayer

Kathy Jan 05 2020

Review for Dr. Hamati

Used him on Amwell. One of the best doctors I have ever used. Highly recommend him!!

Jan 04 2020

Review for Dr. Stratton

Dr. Bradley was great. Had laparoscopic inguinal hernia repair with mesh insertion using the DaVinci surgical robot and all went very well. Very little pain (didn’t need any pain medication) which went away after a week or so. I heartily recommend Dr. Bradley and Muskegon Surgical Associates.

North Muskegon, MI - Jan 03 2020

Review for Dr. Bradley

Great visit. Great service.

Jan 03 2020

Review for Dr. Juska

Dr. Twesten-O'toole always spends time needed to effectively diagnose my problems.

Jan 03 2020

Review for Dr. Twesten-O'Toole

Excellent surgeon, would highly recommend.

Dec 29 2019

Review for Dr. Zonca

Dec 28 2019

Review for Dr. Farrell

Dr. Assaad is very intelligent and knowledgeable without even having to look things up. He is rarity in healthcare. Genuine and truly cares fore his patients. He has a great personality and bedside manner as well.

Dec 27 2019

Review for Dr. Assaad

Location

Mercy Health - Hackley Campus

1700 Clinton St, Muskegon, MI 49442