Ascension Borgess Hospital

71%

Patients that would definitely recommend
1% higher than the national average


Ascension Borgess Hospital is a medical facility located in Kalamazoo, MI. This hospital has been recognized for America's 250 Best Hospitals Award™, America’s 100 Best Hospitals for Pulmonary Care Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 250 Best Hospitals Award™ (2020)

Top 5% in the nation for consistently delivering clinical quality

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Pulmonary Care Award™ (2021, 2020)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

America’s 100 Best Hospitals for Stroke Care Award™ (2021)

Superior clinical outcomes in the care and treatment of stroke

Joint Replacement Excellence Award™ (2021, 2020, 2019)

Superior clinical outcomes in knee and hip replacement

Neurosciences Excellence Award™ (2021)

Superior clinical outcomes in stroke care and neurosurgery

Stroke Care Excellence Award™ (2020, 2019)

Superior clinical outcomes in the care and treatment of stroke

Pulmonary Care Excellence Award™ (2019)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

2 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Deep blood clots in the lungs or legs following surgery

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
70%

Patients who gave a rating of 9 or 10
1% higher than the national average

71%

Would definitely recommend
1% higher than the national average

Ascension Borgess Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%73%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%75%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%59%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%52%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%58%66%

Ascension Borgess Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%53%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%68%73%

Providers

Provider Reviews

I was greeted and attended to by the friendly receptionist. My nurse was also very gracious and encouraging .Steenstra explained the procedure thoroughly and answered my questions. All were kind and attentive. Thank you.

Barb Oct 15 2020

Review for Dr. Steenstra

Couldn't be happier. The best experience top to bottom. Was able to drive and be active right after surgery for any distance and anytime. Underwent back surgery and has changed my life and have returned to the things I couldn't do prior to surgery.

Oct 09 2020

Review for Dr. Spencer

I would never recommend this person.

Oct 09 2020

Review for Dr. Raphelson

Oct 05 2020

Review for Dr. Spencer

I should have went sooner. Dr. Spencer answered all my questions and now I can move without pain.

Oct 05 2020

Review for Dr. Spencer

Location

Ascension Borgess Hospital

1521 Gull Rd, Kalamazoo, MI 49048

Frequently Asked Questions

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