Umass Memorial Medical Center

72%

Patients that would definitely recommend
2% higher than the national average


Umass Memorial Medical Center is a medical facility located in Worcester, MA. This hospital has been recognized for America's 100 Best Hospitals Award™, America's 250 Best Hospitals Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 100 Best Hospitals Award™ (2019)

Top 2% in the nation for consistently delivering clinical quality year over year

America's 250 Best Hospitals Award™ (2019)

Top 5% in the nation for consistently delivering clinical quality

Specialty Clinical Quality Awards

America’s 50 Best Hospitals for Cardiac Surgery Award™ (2021, 2020, 2019)

Superior clinical outcomes in heart bypass surgery and heart valve surgery

America’s 100 Best Hospitals for Cardiac Care Award™ (2021, 2020, 2019)

Superior clinical outcomes in heart bypass surgery, coronary interventional procedures, heart attack treatment, heart failure treatment, and heart valve surgery

Coronary Intervention Excellence Award™ (2021, 2020)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

Critical Care Excellence Award™ (2021, 2020, 2019)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

America’s 100 Best Hospitals for Coronary Intervention Award™ (2019)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

Gastrointestinal Care Excellence Award™ (2019)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

General Surgery Excellence Award™ (2019)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

6 ratings were worse than expected

1 rating was better than expected

  • Collapsed lung due to a procedure or surgery in or around the chest

6 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Hip fracture following surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
69%

Patients who gave a rating of 9 or 10
Equal to the national average

72%

Would definitely recommend
2% higher than the national average

Umass Memorial Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%52%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%61%66%

Umass Memorial Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%47%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%69%73%

Providers

Provider Reviews

Yes. Very patient and very present.

Gloria Olivier Jun 18 2021

Review for Dr. Mailhot

Not good.....saw her when she worked for the father and daughter trister, and cared much more! Now just sucked ya in, thinking she’ll be great....not so......nice, yes....can diagnose NO.....find a real doc! In business for the $$

Jun 18 2021

Review for Tammy Gardell

Fast and efficient. Good front desk staff, MA for intake. Dr. Bornstein is always concerned for my well-being and finding ways to help me comprehensively. He is compassionate and explains things thoroughly.

P. Fallon Jun 18 2021

Review for Dr. Bornstein

Great experience. Very thorough and did a great job explains everything.

Scott Fitzgerald Jun 18 2021

Review for Dr. Mailhot

Silvia B Jun 18 2021

Review for Dr. Desimone

Location

Umass Memorial Medical Center

55 Lake Ave N, Worcester, MA 01655

Frequently Asked Questions

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