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UMass Memorial Medical Center

UMass Memorial Medical Center is a medical facility located in Worcester, MA. This hospital has been recognized for Cardiac Surgery Excellence Award™.

71%

Patient Experience Rating

7% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Cardiac Surgery Excellence Award™

Cardiac Surgery Excellence Award™ (2022)

Superior clinical outcomes in heart bypass surgery and heart valve surgery

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

  • Pressure sores or bed sores acquired in the hospital
  • Deep blood clots in the lungs or legs following surgery

1 rating was better than expected

10 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Complication Based Ratings

Procedure/ConditionIn Hospital

Defibrillator Procedures

In Hospital

As Expected

Pacemaker Procedures

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Coronary Artery Bypass Graft (CABG) Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Coronary Interventional Procedures (Inpatient)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Attack

Mortality In-Hospital

Better than Expected

Mortality within 30 days

As Expected

Heart Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

Better than Expected

Valve Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Specialty Excellence Awards

Cardiac Surgery Excellence Award™

Cardiac Surgery Excellence Award™

2022

Complication Based Ratings

Procedure/ConditionIn Hospital

Diabetic Emergencies

In Hospital

Worse than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pulmonary Embolism

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Respiratory Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Sepsis

Mortality In-Hospital

As Expected

Mortality within 30 days

Better than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Gallbladder Removal Surgery

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Colorectal Surgeries

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Gastrointestinal Bleed

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pancreatitis

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Upper Gastrointestinal Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Cranial Neurosurgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Stroke

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

Worse than Expected

Hip Replacement

In Hospital

As Expected

Total Knee Replacement

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Total Hip Replacement

In Hospital

As Expected

Outpatient Total Knee Replacement

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Back and Neck Surgery (except Spinal Fusion)

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Prostate Removal Surgery

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

As Expected

Mortality within 30 days

Better than Expected

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

Better than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Back and Neck Surgeries (without Spinal Fusion)

In Hospital

Worse than Expected

Spinal Fusion

In Hospital

Worse than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Abdominal Aortic Aneurysm Repair

In Hospital

Worse than Expected

Carotid Procedures

In Hospital

As Expected

Peripheral Vascular Bypass

In Hospital

As Expected

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
66%

Patients who gave a rating of 9 or 10

1% higher than the national average

71%

Would definitely recommend

7% higher than the national average

UMass Memorial Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%78%75%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%74%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%60%57%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%61%56%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%51%47%

UMass Memorial Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%46%55%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%68%66%

Providers

Provider Reviews

Was referred to Dr. Gala for back pain and l think this was due to him being a surgeon new to the area. They need referrals. Dr. Gala's front desk staff couldn't have been more rude. It was as if l wasn't even there. I agree about the surreal amount of paperwork.Dr. Gala was insulting about my...

Jul 16 2024

Review for Dr. Gala

Since working with Dr. Rosano, I'm in so much better health overall and down 35lbs! She's working to give me my life back. She did everything in her power to get me the meds I needed for my disease. She is so caring and really pays close attention when monitoring your health. She works with you and...

Brian Jul 11 2024

Review for Dr. Rosano

I was duly impressed by the time and manner that Dr. Bello took to fully explain my heart condition and the possible outcome if I did not consider bypass surgery. Because of his professionalism and medical skills, I opted for the bypass surgery and now have no regrets in doing so. His top notch...

Christopher Tower Jul 09 2024

Review for Dr. Bello

Dr. Most gave info in a patient-friendly manner, often asked again if I had more questions before the end of the visit. He also gave me a nice straight scar when he replaced my knee!

Jul 04 2024

Review for Dr. Most

The only physician Ive ever had who knew exactly which medication I truly needed, collaborated with my OB and pediatrician, and even with busy clinics she apologized for being five min late once! She has a wonderful personality, is incredibly knowledgeable and just a pure joy. When you're struggling...

Jul 04 2024

Review for Dr. Haider

Location

UMass Memorial Medical Center

55 Lake Ave N, Worcester MA 01655

CallDirections

(508) 334-1000

Frequently Asked Questions

Where is UMass Memorial Medical Center located?

UMass Memorial Medical Center is located at 55 Lake Ave N, Worcester, MA 01655. Find other locations and directions on Healthgrades.

Has UMass Memorial Medical Center won any recent awards from Healthgrades?

Yes, UMass Memorial Medical Center has been awarded with Cardiac Surgery Excellence Award™ in the past two years.

Is UMass Memorial Medical Center highly rated with patients?

66% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does UMass Memorial Medical Center score well in safety ratings?

Healthgrades tracks outcome ratings for 13 hospital services. View more details here.

How do I get in at UMass Memorial Medical Center?

Phone number, appointment information, and directions can be found on Healthgrades UMass Memorial Medical Center profile..

How does UMass Memorial Medical Center rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

55 Lake Ave N

Worcester, MA 01655

Directions

(508) 334-1000