Umass Memorial Medical Center

69%

Patients that would definitely recommend
1% lower than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 100 Best Hospitals Award™ (2019, 2018)

Top 2% in the nation for consistently delivering clinical quality year over year

America's 250 Best Hospitals Award™ (2019, 2018)

Top 5% in the nation for consistently delivering clinical quality

Specialty Clinical Quality Awards

America’s 50 Best Hospitals for Cardiac Surgery Award™ (2020, 2019, 2018)

Superior clinical outcomes in heart bypass surgery and heart valve surgery

America’s 100 Best Hospitals for Cardiac Care Award™ (2020, 2019, 2018)

Superior clinical outcomes in heart bypass surgery, coronary interventional procedures, heart attack treatment, heart failure treatment, and heart valve surgery

Coronary Intervention Excellence Award™ (2020)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

Critical Care Excellence Award™ (2020, 2019, 2018)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

America’s 100 Best Hospitals for Coronary Intervention Award™ (2019, 2018)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

Gastrointestinal Care Excellence Award™ (2019, 2018)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

General Surgery Excellence Award™ (2019)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

6 ratings were worse than expected

1 rating was better than expected

  • Collapsed lung due to a procedure or surgery in or around the chest

6 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Catheter-related bloodstream infections acquired at the hospital
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
67%

Patients who gave a rating of 9 or 10
2% lower than the national average

69%

Would definitely recommend
1% lower than the national average

Umass Memorial Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%76%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%77%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%58%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%49%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%60%66%

Umass Memorial Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%41%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%67%73%

Providers

Provider Reviews

Long term patient of Dr. Shankar . She has been the most understanding doc that I have had among the multiple specialists I see.

Jul 21 2020

Review for Dr. Shankar

Paula K Jul 14 2020

Review for Dr. Ito

Paul A. Jul 08 2020

Review for Dr. Dufault

Ms. Beth Jun 30 2020

Review for Dr. Luna

Jun 25 2020

Review for Dr. Akyurek

Gynecomastia Best Doctor

Jun 24 2020

Review for Dr. Akyurek

Karthik Jun 05 2020

Review for Dr. Ito

He has been my dermatologist since the Leominster office has opened. He's gentle, kind, attentive, respectful and knowledgeable. I highly recommend him.

Elizabeth R. Barry Jun 03 2020

Review for Dr. Mailhot

Dismissed all of my concerns as anxiety when they turned out to be problems that required surgeries, infusions, and cardiac procedures down the road. I hope this prevents someone else from being treated in such a manner.

Apr 29 2020

Review for Dr. Rousseau

I never got one. I just wanted a reassuring call about something that never happened before. I was in a panic. Never got one. Not the first time this has happened. Time to find a new dr.

Delina Knight Apr 23 2020

Review for Dr. Filiberti

Dr. Chang: Excellent professional and like a person A+ . Thanks!

Rafael Mendoza Apr 17 2020

Review for Dr. Chang

She was delightful- she and her staff made my surgery go by much faster and less Pai ful than I thought it would.

BT Apr 13 2020

Review for Dr. McLean-Mandell

D Marshall Apr 08 2020

Review for Dr. Hazen

Michael Lovell Mar 31 2020

Review for Dr. Hoenig

went for a FREE consultation in Worcester office. Left there with NO answers and with very little interaction with the Dr. Now I am receiving a bill for 142.00 for the FREE consultation. Terrible experience

Mar 29 2020

Review for Dr. Rafla

Dr Lach is excellent at what he does and cares about his patients.

Mar 24 2020

Review for Dr. Lach

Linn Swenson Mar 11 2020

Review for Dr. Ito

Dr Ahn and his staff have it right! Efficient and compassionate. Excellent culture of patient care. Amazing attention to detail. I had surgery with Dr Ahn after a thorough search in the Boston area. I made the right decision!

Lisa MacDonald Mar 03 2020

Review for Dr. Ahn

I’ve been coming here for years. I wouldn’t trust my face with anyone other than Dr. Ahn and his staff. Rebecca is fantastic!

Feb 26 2020

Review for Dr. Ahn

Misrepresented Initial X-ray billing. Took xrays then asked how I was going to pay. Prior to (implant) surgery had to pay in full then office sent a post op bill. Office is not accurate with billing. I would not recommend Rafla to anyone.

Feb 25 2020

Review for Dr. Rafla

I had a full abdominoplasty and Dr. Akyurek was absolutely amazing! I would send anyone of my friends and family members to him. He genuinely cares for all his patients and he is an incredibly skilled surgeon!

Feb 21 2020

Review for Dr. Akyurek

Dr Ito did my nasel surgery, he fix me so I can breathe better. I had bad sinus infections he made every visit easy and was kind. His bed side manner is best I have seen in a long time

Sara Feb 20 2020

Review for Dr. Ito

Jonathan Blanchard Feb 13 2020

Review for Dr. Ito

Natalie in Westborough - Feb 09 2020

Review for Dr. Luna

Feb 08 2020

Review for Dr. McLean-Mandell

Very attentive , did not rush me , was right on with my diagnosis, very professional

Feb 01 2020

Review for Dr. Qutab

Dr Chang has a great easy-to-talk-to style. He explained what I had in layman’s terms, and what options there were for correcting the issues in a way that made the whole process/surgeries much less stressful.

Karin Jan 24 2020

Review for Dr. Chang

Dr Riley performed the halo laser on me and the results were amazing! Even my husband noticed a difference. She also was very calming and took the time to answer all the questions and concerns.

Loretta Cunningham Jan 24 2020

Review for Dr. McLean-Mandell

Cynthia ogara Jan 18 2020

Review for Dr. Kates

Richard Ford Jan 18 2020

Review for Dr. Thacker

Mary Angelovich Jan 10 2020

Review for Dr. Chang

Jean M. Dec 02 2019

Review for Dr. Chang

john j curran Nov 30 2019

Review for Dr. McLean-Mandell

Nov 24 2019

Review for Dr. Clark

To get an estimate for implants cost me $454.00, even though I was not told that such a charge was forthcoming.

gardener Nov 22 2019

Review for Dr. Rafla

Nov 19 2019

Review for Dr. Ahn

Steve Nov 19 2019

Review for Dr. Chang

I have been in healthcare my whole life,, Dr Fischer was like hitting the lottery today for me and my 15 year old daughter, He is wonderful and caring.

Shelly maher Nov 05 2019

Review for Dr. Fischer

Great staff and wonderful results from a neck and lower facelift.

Nov 04 2019

Review for Dr. Ahn

Another Impressive Visit Oct 22 2019

Review for Dr. Ahn

Excellent Doctor

Ron Anthony in Sturbridge, MA - Oct 21 2019

Review for Dr. Tumolo

Dr. Clark has the worst staff they are very rude and act like physicians they try to diagnose you and will even argue with you instead of following up with the doctor. As for Dr. Clark he is hot and cold and has no bedside manners. He was very insensitive about my fertility concerns. Run!

Sep 26 2019

Review for Dr. Clark

Evangelia Chris Sep 18 2019

Review for Dr. Rosenfeld

Lauren G. Sep 09 2019

Review for Dr. Ito

Maryellen Ward Sep 06 2019

Review for Dr. Chang

Deana C. Sep 03 2019

Review for Dr. Ito

not impressed with her skill level or her demeanor

jacqui stevens Aug 30 2019

Review for Dr. McLean-Mandell

MA, MA - Aug 21 2019

Review for Dr. Hoenig

I recently had a complicated surgery by Dr. Canning. He was very caring, knowledgeable, and listened to my concerns. I felt confident in him from my first visit. He did an excellent job and I am recovering nicely. Have already recommended him to others.

MLV Aug 16 2019

Review for Dr. Canning

Bob Guenther Aug 15 2019

Review for Dr. Hoenig

Shelley Aug., 2019 Aug 13 2019

Review for Dr. Ahn

I really liked Dr. Mailhot, good bedside manner and very thorough, explains everything and really offers you help if you need it.

KR Jul 25 2019

Review for Dr. Mailhot

My visit to Dr. Ahn’s practice was to be injected for Jeuveau. Both the office staff and Dr. Ahn were very professional and helped calm any fears due to this being my first toxin for frown lines.

Robert Jul 23 2019

Review for Dr. Ahn

Dr. Straun is what all doctors should aspire to be: accessible, empathetic, reasonable, knowledgeable and truly caring. He has been my doctor for almost six years now, and I gladly drive over an hour to get to his office. His staff is wonderful and I can honestly say he saved my life.

B Jul 23 2019

Review for Dr. Straun

Dr. Glazier lacks empathy, kindness of heart and tact. Cruelty and hurtful words seem to be his hallmarks. Possibly he's burned out. Possibly... I got away from him and am now fully recovered and fine. Even his doctor's notes were mean-spirited.

Jul 19 2019

Review for Dr. Glazier

dr hoenig has always been upfront and honest. his skills as a surgeon are unsurpassed. he literally saved my leg and probably my life. i would wholeheartedly recommend him to any one in need of vascular surgery. his support staff is also topnotch.

frederic j. sarvela Jul 13 2019

Review for Dr. Hoenig

Dr. Ahn was totally unprofessional. Because I had a previous procedure, he would not even consider an evaluation. Made a decision based on a picture which was requested. A professional surgeon would have taken the time to examine my skin, then make a recommendation. This doctor is NOT for me!

Jul 10 2019

Review for Dr. Ahn

Destroyed my nose following rhinoplasty

John Jul 02 2019

Review for Dr. Ahn

none - Jul 01 2019

Review for Dr. Chang

Excellent professional wouldn't go anywhere else!

Cynthia Rogers in Holland , MA - Jun 29 2019

Review for Dr. Ahn

Jun 28 2019

Review for Dr. Ahn

Very informative and friendly!

Christine Bolivar in Shrewsbury, MA - Jun 28 2019

Review for Dr. Ahn

Jun 27 2019

Review for Dr. Hazen

Jun 21 2019

Review for Dr. Morin

Ron M. Jun 19 2019

Review for Dr. Thacker

Carlos Lopez in Worcester, MA - Jun 17 2019

Review for Dr. Ito

Jim Wood Jun 13 2019

Review for Dr. Hoenig

Agree with the positive reviews. Have been a patient since 2002 or so, and I have found her to be personal and personable, caring, direct, and with access to an excellent network of specialists. While I have moved around MA, I have not changed her as my PCP. No hesitation to recommend her.

Wilmington, MA - Jun 12 2019

Review for Dr. Hazen

He is a kind, thoughtful, caring and competent doctor. He listens carefully and responds with understanding and compassion. He exhibits a gentle sense of humor and genuinely cares about his patients and their concerns. A consummate professional with great technical skills.

bill poznik in hudson, MA - Jun 11 2019

Review for Dr. Chang

Dr Ahn - is a wonderful Doctor - expert in his field - Professionally run office. Highly recommend

Susan Carew C-NP CRNI MBA in Marina Bay , MA - Jun 07 2019

Review for Dr. Ahn

she followed the lead of a doctor who was covering mistakes of a colleague. not a great start.

Jun 05 2019

Review for Dr. McLean-Mandell

Debbie in MA - Jun 03 2019

Review for Dr. Chang

May 28 2019

Review for Dr. Chang

May 27 2019

Review for Dr. Handsman

May 21 2019

Review for Dr. Chang

May 21 2019

Review for Dr. Chang

May 20 2019

Review for Dr. Chang

May 18 2019

Review for Dr. Alexander

I had a tear trough done with Rebecca and could not be happier! Love the place even if it’s a 45 min drive from me. Thank you Rebecca, love the “less is more” approach. Definitely coming back and already scheduled next appointment.

May 10 2019

Review for Dr. Ahn

May 08 2019

Review for Dr. Chang

May 06 2019

Review for Dr. Thacker

Awful!

May 02 2019

Review for Dr. Handsman

Apr 30 2019

Review for Dr. Broderick

Apr 29 2019

Review for Dr. Chang

Dr. Clark listened to every concern of mine, offered exceptional advice and after several visits made recommendations in the most non judgmental way possible. It's clear that he is sincerely concerned for my health and best overall quality of life, so I know I can trust his expert opinion.

Apr 27 2019

Review for Dr. Clark

Had my eyelids done by Dr. Broderick. Great overall experience!

Apr 24 2019

Review for Dr. Broderick

Dr. Filiberti is professional, knowledgeable, current with all procedures, pleasant and respectful. He has always been accurate with treatments and efficient with solutions for me. I am pleased to give him a very high recommendation. Mark Chumsae Shrewsbury

Apr 23 2019

Review for Dr. Filiberti

Apr 20 2019

Review for Dr. Chang

Apr 15 2019

Review for Dr. Hoenig

Dr. Han and Rebecca are wonderful. I could not be more pleased with my results. The office is beautiful and very well run, and the staff are friendly and professional. I am so happy to have found an aesthetic physician I can trust to do beautiful work.

Apr 13 2019

Review for Dr. Ahn

I feel extremely fortunate to have been referred to Dr Chang. My positive result from recent retinal surgery was more than I could have hoped for. Thank you Dr Chang for your kindness, expertise and understanding.

Apr 11 2019

Review for Dr. Chang

I have been a patient of Dr Dufault for 30 years and he has always been professional, caring and willing to provide referrals to specialists when warranted. I never experienced any of the issues that other reviewers stated. I would recommend him to new patients without reservation.

Apr 03 2019

Review for Dr. Dufault

Knowledge and a good heart all together makes doctor Peter Chang an excellent doctor.I am so glad i have him as my ophthalmologist.

Mar 31 2019

Review for Dr. Chang

Mar 30 2019

Review for Dr. Chang

Mar 28 2019

Review for Dr. Chang

Very positive and would return for future advice.

Mar 28 2019

Review for Dr. Hoenig

Location

Umass Memorial Medical Center

55 Lake Ave N, Worcester, MA 01655

Frequently Asked Questions

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