Mercy Medical Center


Patients that would definitely recommend
1% lower than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

13 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience

Patients who gave a rating of 9 or 10
2% lower than the national average


Would definitely recommend
1% lower than the national average

Mercy Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well


Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well


Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients


Discharge Information

Percent of patients who said they were given information about recovering at home


Care Transition

Percent of patients who said they understood their care needs when they left the hospital


Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff


Mercy Medical Center

National Average


Percent of patients who said the area around their rooms was always kept quiet at night



Percent of patients who said their room and bathroom were always kept clean



Provider Reviews

First and only doctor to diagnose my fibromyalgia, after 10 years of numerous other type of doctors dissing my problems. 1990!

sandra Jul 24 2021

Review for Dr. Evanchick

Dr. Moskovitz is a model of what a GP should be

KCook Jul 16 2021

Review for Dr. Moskovitz

I highly recommend Dr. Roark for knee surgery. He made me feel very comfortable and always explained in terms I could understand. My whole experience was as pleasant as any surgery could be. Looking forward to a clean bill of health on my next appointment on September 8th.

Grace Noyes Jul 15 2021

Review for Dr. Ruark

Jul 13 2021

Review for Dr. Mason

Karissa Robinson Jul 09 2021

Review for Dr. Kawar


Mercy Medical Center

271 Carew St, Springfield, MA 01104

Frequently Asked Questions

Where is Mercy Medical Center located?

Has Mercy Medical Center won any recent awards from Healthgrades?

Does Mercy Medical Center score well in safety ratings?