Mercy Medical Center

72%

Patients that would definitely recommend
2% higher than the national average


Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

13 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
69%

Patients who gave a rating of 9 or 10
Equal to the national average

72%

Would definitely recommend
2% higher than the national average

Mercy Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%79%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%90%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%49%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%67%66%

Mercy Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%48%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%68%73%

Providers

Provider Reviews

Highly skilled and experienced in angioplasty procedures. Highly recommend him.

Ms Tiffany Aug 12 2020

Review for Dr. Dias

Excellent dr

Sandra gauthier Aug 11 2020

Review for Dr. Pryor

Mark Aug 07 2020

Review for Dr. Usmani

Susan B. Aug 07 2020

Review for Dr. Thau

Susan B. Aug 07 2020

Review for Dr. Shain

Stacey R Aug 06 2020

Review for Dr. Pryor

Shannon G. Jul 30 2020

Review for Dr. Gul

WB Jul 29 2020

Review for Dr. Pennings

Lynn Jul 27 2020

Review for Dr. Buckberg

My experience was a pleasant one. She listened to everything I had to say and answered all my questions I have had alot of doctors. I had a liver transplant 6 years ago. She made me feel most at ease out of the other doctors. I highly recommend her to others

Jul 22 2020

Review for Dr. Greco

Bonnie Harrison, Easthampton, MA Jul 20 2020

Review for Dr. Wagner

In my perspective shes a good doctor and yes she might have a negative attitude but quite frankly you dont know what she might of been through that shes this way also you probably dont know her personally to be relating this about her.

Jul 18 2020

Review for Dr. Adlakha

Jul 15 2020

Review for Dr. Singh

Kandice Jul 13 2020

Review for Dr. Alexander

Dr. Thau is thoughtful and a good listener. In any practitioner this is a critical attribute for me. He has been doing this for a long time. I am grateful to have him as my endo.

Max Jul 13 2020

Review for Dr. Thau

Patty B. Jun 28 2020

Review for Dr. O'Neill

William Baxter Hampden, Massachusetts Jun 27 2020

Review for Dr. Wintman

Offers balanced medical advice. Dr. Lyons has been my PCP for almost 20 years. I trust his opinion. His concern for me as a patient could not be any better.

Jun 26 2020

Review for Dr. Lyons

He is the best

Jun 23 2020

Review for Dr. O'Neill

Excellent MD. Listens and follows up.

Bill L Jun 22 2020

Review for Dr. O'Neill

My 88 year old mom fell and broke her femur up close to her hip. Dr. Brecht did her surgery and she was back home in 1 month walking with a walker.

Jun 20 2020

Review for Dr. Brecht

Knowledge. Compassionate. Good advice.

Jun 19 2020

Review for Dr. Brecht

Patricia E Brennan Jun 16 2020

Review for Dr. Borowsky

Jun 16 2020

Review for Dr. Kenia

Dr. Garver is caring and compassionate. She listens to my concerns, explains everything thoroughly and answers all my questions. She always greets me with a smile and never rushes my appointments. Highly recommend her!

Lisa Jun 12 2020

Review for Dr. Garver

Dr. McDonald is a gifted surgeon and is also a genuinely nice, kind, communicative person. A rare combination in the surgical world.

Stephen Balazs Jun 10 2020

Review for Dr. McDonald

The staff was very patient with me and very nice..Dr Garver is excellent and very caring.

Jane Jun 06 2020

Review for Dr. Garver

She didn't keep me waiting long she had a great plan of how they were going to resolve my shoulder issues.

Jun 06 2020

Review for Dr. Garver

Thanks to Dr. McDonald I have a beautiful, functioning foot with no pain. He is kind, respectful and gentle. No matter the question I ask, he never talks down to me.

Merilyn Thomas Jun 05 2020

Review for Dr. McDonald

Jun 04 2020

Review for Dr. Wintman

Dr. Helmuth is a great doctor I have been blessed to have him as my primary care for over 20 years.

Mark Jun 03 2020

Review for Dr. Helmuth

On time, listens, and gives plan of action. Excellent, very nice.

Jun 02 2020

Review for Dr. Garver

He listened to every concern I had and explained everything In way I would understand. Never have I left a visit with questions.

Julia May 30 2020

Review for Dr. McDonald

Ashley Duplessis May 30 2020

Review for Dr. Meunier

Kim R. May 30 2020

Review for Dr. Cichon

Lesley May 29 2020

Review for Dr. Hession

Dr Henderson is an outstanding surgeon in the treatment of very complex glaucoma cases She is dedicated to her patients well being Her office is skilled and equipped with the best technology for diagnosis and treatment

Catherine McCarthy May 29 2020

Review for Dr. Henderson

Great doctor. Listens well. Non alarmist. Has great insight.

May 27 2020

Review for Dr. Haines

Courtney M. May 26 2020

Review for Dr. Henderson

Dr. Pryor is one of the BEST! Seriously look no further when looking for a surgeon.

Mika May 24 2020

Review for Dr. Pryor

I have been going to Dr Izenstein for years. He will listen and get to the issue. Would not go any where else.

May 23 2020

Review for Dr. Izenstein

Dr Rosen has treated me for anemia, both severe and moderate....I enjoyed his style of treatment-giving me choices....

Cheryl May 23 2020

Review for Dr. Rosen

Dr Adlakha is very good with type 2 diabetes. She has helped me with some challenges over the past ten years. I am not a brittle diabetic, but could have been without her management and counselling. Was diagnosed at 49 years old.

Debra May 19 2020

Review for Dr. Adlakha

Visit was very well organized and professional. Dr. Brecht fully explained details of my surgery and reviewed x-rays. I have 100% confidence in him.

Deborah Dreschnack May 19 2020

Review for Dr. Brecht

Dr. Annette Kawecki saved my life following a nervous breakdown in February 2003.

May 19 2020

Review for Dr. Kawecki

May 17 2020

Review for Dr. Wintman

You receive very personal attention.

May 16 2020

Review for Dr. Garver

Post op follow up Took his time to explain the injury and recovery. Very happy with his work.

Turbo Mike May 16 2020

Review for Dr. Brecht

I am under the care of doctor starkman and his office. I find doctor starkman to be patient, knowledgeable, empathetic, explains everything, answers all your questions and takes his time. I highly recommend doctor starkman. His office staff is just as compassionate and helpful.

Beverley of south hadley May 15 2020

Review for Dr. Starkman

An excellent doctor. Has been my PCP for many years. Is thorough and careful. Probably saved my life once by detecting a small anomaly. Puts her heart into her work.

May 13 2020

Review for Dr. Cameron

Very professional office staff, short wait times for appointments. Dr. Wint answered all the questions I had in a thorough and clear manner.

Ron D. May 13 2020

Review for Dr. Wint

I've been a patient of Dr McDonald for more than 12 years he is very compassionate and trustworthy. Excellent Doctor!

Nancy Lopez May 12 2020

Review for Dr. McDonald

Past cervical fusion patient

John Cahill May 12 2020

Review for Dr. Comey

Linda May 12 2020

Review for Dr. Singh

COVID expert

Scott May 12 2020

Review for Dr. Bayuk

Dr. Garver and her staff are always friendly, helpful and informative. The medical staff and physical therapy team at NEOS are very accommodating and professional.

Pierre Laprade May 09 2020

Review for Dr. Garver

Dr. Wint was the best. From the first day he did x-rays, scheduled a MRI then surgery. He referred me to physical therapy after the surgery. Follow up was a breeze. His office is clean and the staff is very friendly and helpful. I highly recommend him!

Terry Tulyholowycz May 09 2020

Review for Dr. Wint

I felt very comfortable at his office. Dr Moran was very helpful, kind and so nice. He is highly respectful to his patients. I really respect him and his professionalism in his job.

Raghida Antoun May 08 2020

Review for Dr. Moran

I found the man to me very egotistical and controlling, not "patient-centered".

Neil Pregozen May 08 2020

Review for Dr. Shaker

She has great bed side manners and is very complete in her exams.

Richard M. Osgood May 08 2020

Review for Dr. Hession

John G. - Chicopee, MA May 05 2020

Review for Dr. Pennings

I would highly recommend Dr. Garver, she is very professional, an excellent surgeon but most importantly a very nice person! No rushing, great listener.

Steven Chandler May 02 2020

Review for Dr. Garver

The best

May 02 2020

Review for Dr. Helmuth

Anna Ronan May 01 2020

Review for Dr. McDonald

William New May 01 2020

Review for Dr. Brecht

One of the best Doctors I’ve ever had. Sad to hear he is leaving.

John Ulshoeffer Apr 30 2020

Review for Dr. McDonald

Dr. Koenig is always pleasant, and listens carefully to me. His always busy and the office is crowded but is always very close to the appointment time.

Apr 28 2020

Review for Dr. Koenigs

Doctor Browne- Martin is outstanding !! Very knowledgeable, listens , caring .... Been a diabetic for 55 years — never had a better Endocrinologist... I highly recommend her.

Ed Gaiser Apr 25 2020

Review for Dr. Browne-Martin

She was incredibly rude, she did not give me any time to speak. She said mean things to me and made me cry during my appointment. She brushed me off with any questions I had about my pregnancy, called me overweight & questioned me about who the father of my child was. I will never see her again.

Apr 24 2020

Review for Dr. Moskovitz

Nicest guy. Superb doctor. Very professional and highly knowledgable. I was in a terrible accident and Dr. McDonald is the biggest reason why I am able to walk again. I will absolutely refer him to anyone with a foot injury.

Alex Knight Apr 23 2020

Review for Dr. McDonald

A. L. Apr 22 2020

Review for Dr. Orenstein

Sarah G Apr 16 2020

Review for Dr. Wintman

Apr 15 2020

Review for Dr. Adlakha

Gordon Yell Apr 14 2020

Review for Dr. Eppsteiner

He is an excellent medical oncologist, very good experience !

Jim Adams Apr 09 2020

Review for Dr. Ochs

My surgeries for carpal tunnel were truly professional experiences. From the time of entry to the final release by Dr. Wintman my health was held at its highest priority. I would not or never hesitate to recommend Dr. Bruce Wintman!

Joe East Longmeadow, Ma Apr 06 2020

Review for Dr. Wintman

Lucille Passer Mar 21 2020

Review for Dr. Chauhan

My husband and I met Dr. Buffum for the first time one week ago. I hadn't seen my original Dr. Because he left the practice, to say the least Dr. Buffum listened to my concerns and put me at ease.

Patricia Constant Mar 21 2020

Review for Dr. Buffum

He is a very caring and compassionate Dr. I think he is amazing and I would recommend him to anyone.

Karen Beaulieu Mar 17 2020

Review for Dr. Murray

Lana Mar 11 2020

Review for Dr. Browne-Martin

GuyTirendi Mar 11 2020

Review for Dr. Schreibstein

Dr. Wint is great! He explains everything without using a multitude of medical terms. Surgery was a breeze. All the staff is kind and courteous. A great team!

Mar 05 2020

Review for Dr. Wint

I would not hesitate to recommend Dr. Wintman. I have so much respect and trust in him after having my right thumb reconstructed to rid it of osteoarthritis, I plan to go back in the fall to have my left hand operated on.

Suzanne in Chicopee , MA - Mar 01 2020

Review for Dr. Wintman

I’ve started the body contouring service offered by dr khans office . Ive started with skin tightening for my abdomen and I’m not even lying .. you can see results after the first time it’s done . I can’t wait for my next session :)

Feb 28 2020

Review for Dr. Khan

Really trusted him. Very knowledgable, patient, calm,keeping me at ease. Felt so safe in his care. Staff were wonderful, too.

Feb 28 2020

Review for Dr. Kalman

Worst experience of My life. Misdiagnosed what was a simple fix. Pathetic

Feb 28 2020

Review for Dr. Peteros

Linda 2020 Feb 22 2020

Review for Dr. Mason

Dr. Hegarty cares for my diabetic elderly mother after she moved back to Western Mass from Michigan. She and Jackie, her nurse, have been very understanding, compassionate and collaborative in understanding the needs of an elderly patient and considering quality of life issues.

Feb 22 2020

Review for Dr. Hegarty

Dina Watson Feb 21 2020

Review for Dr. Pennings

David Gossman Feb 20 2020

Review for Dr. Wintman

Dr Bruce fixed my foot. He was terrific!! My foot is so much better!!!

Carol Nodurf Feb 19 2020

Review for Dr. Bruce

Mark Feb 19 2020

Review for Dr. Park

Went in for a physical. All she did was listen to my heart and took blood pressure. Looking for another provider

Feb 19 2020

Review for Dr. Anchor

Dr Ishak is wonderful. I saw him for over 20 years before we moved to FL. I would recommend him to anyone. Always listens-office staff gets you right in for illness-never a problem with pharmacy.

Feb 17 2020

Review for Dr. Ishak

James A. Feb 14 2020

Review for Dr. Spath

Amber Ward Feb 14 2020

Review for Dr. Eppsteiner

Location

Mercy Medical Center

271 Carew St, Springfield, MA 01104

Frequently Asked Questions

Where is Mercy Medical Center located?

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Is Mercy Medical Center highly rated with patients?