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Holyoke Medical Center

Explore care at Holyoke Medical Center in Holyoke, MA, and compare its services, physicians, and hospital ratings on Healthgrades. Find the best healthcare options for your needs, all in one place.

63%

Patient Experience Rating

1% lower than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

  • Death in procedures where mortality is usually very low

11 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Complication Based Ratings

Procedure/ConditionIn Hospital

Pacemaker Procedures

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Heart Attack

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Failure

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Diabetic Emergencies

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Sepsis

Mortality In-Hospital

As Expected

Mortality within 30 days

Worse than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Gallbladder Removal Surgery

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Colorectal Surgeries

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Gastrointestinal Bleed

Mortality In-Hospital

As Expected

Mortality within 30 days

Worse than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Stroke

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

Worse than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

Worse than Expected

Hip Replacement

In Hospital

As Expected

Total Knee Replacement

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Total Knee Replacement

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
65%

Patients who gave a rating of 9 or 10

Equal to the national average

63%

Would definitely recommend

1% lower than the national average

Holyoke Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%70%75%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%73%74%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%50%57%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%56%56%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%83%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%44%47%

Holyoke Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%50%55%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%69%66%

Providers

Provider Reviews

I’ve been working with Dr Plummer for almost 2 years now. Her attention to detail and her caring empathy are the best I’ve ever experienced. Without her advocating for my health, a serious medical situation would have gone unchecked. She helped save my life.

Jul 12 2024

Review for Dr. Plummer

Been seeing this doctor for over a year. Very nice. Listens.

Jun 25 2024

Review for Dr. Hassan

Went into ER after 2 days of vomiting, diarrhea, abdominal pain and dehydration. Was food poisoning from scallops! Saw him for maybe 30 seconds. I didn’t even know he was the doctor, did not introduce himself. Didn’t even come into the ER until I was given morphine! Not recommended!! Pompous...

Anonymous Jun 20 2024

Review for Dr. Levin

Dr Plummer is always thorough, answers all my questions, addresses my concerns, very informative and is very time efficient.

May 30 2024

Review for Dr. Plummer

Wow! A GI doc who actually LISTENS & CARES with GREAT bedside manner!! Dr Clifford is THE needle in a haystack that my son & I have been looking for for about 15 to 20 years. I am a VERY complex rare case so I'm used to other doctors giving up on me.. instead he said 'Rare cases make my job much...

May 24 2024

Review for Dr. Clifford Jr

Location

Holyoke Medical Center

575 Beech St, Holyoke MA 01040

CallDirections

(413) 534-2500

Frequently Asked Questions

Where is Holyoke Medical Center located?

Holyoke Medical Center is located at 575 Beech St, Holyoke, MA 01040. Find other locations and directions on Healthgrades.

Has Holyoke Medical Center won any recent awards from Healthgrades?

No, Holyoke Medical Center has not won any awards in the past few years. Search for Hospitals on Healthgrades to find more.

Is Holyoke Medical Center highly rated with patients?

65% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does Holyoke Medical Center score well in safety ratings?

Healthgrades tracks outcome ratings for 12 hospital services. View more details here.

How do I get in at Holyoke Medical Center?

Phone number, appointment information, and directions can be found on Healthgrades Holyoke Medical Center profile..

How does Holyoke Medical Center rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

575 Beech St

Holyoke, MA 01040

Directions

(413) 534-2500