Heywood Hospital

72%

Patients that would definitely recommend
2% higher than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

12 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
69%

Patients who gave a rating of 9 or 10
Equal to the national average

72%

Would definitely recommend
2% higher than the national average

Heywood Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%81%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%49%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%65%66%

Heywood Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%49%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%67%73%

Providers

Provider Reviews

I don't really get to see Dr. V herself, but I see some of the other RNs and PAs and they are all very nice and good listeners.

Ack826 Jun 14 2021

Review for Dr. Vorderstrasse

Dr Blake seemed to be a straight and to the point Spector during regular scheduled visits. When my wife went into early labor everything that was happening to my wife was a bother to him. He was constantly on his phone and could not care any less about what was happening.

Jun 10 2021

Review for Dr. Blake

I was sent to Dr. Basa when I was first diagnosed with Macular Degeneration. I didn't know what to expect. He explained my diagnosis to me, was compassionate & gentle. I have continued to go to him for monthly injections & he has always been great. I highly recommend him.

Ethel "Sissy" Galloway Jun 03 2021

Review for Dr. Basavanthappa

My Back Hurts.. May 20 2021

Review for Dr. Sansoucy

Dr. Fan is a great nephrologist. He spends time with his patients, and he is a very good listener. He has a great manner, and his suggestions are always given in a very supportive way.

May 11 2021

Review for Dr. Fan

Location

Heywood Hospital

242 Green St, Gardner, MA 01440

Frequently Asked Questions

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