Heywood Hospital

72%

Patients that would definitely recommend
2% higher than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

12 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
70%

Patients who gave a rating of 9 or 10
1% higher than the national average

72%

Would definitely recommend
2% higher than the national average

Heywood Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%80%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%82%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%60%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%50%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%63%66%

Heywood Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%52%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%64%73%

Providers

Provider Reviews

Ashley Jun 29 2020

Review for Dr. Muddana

Great doctor and cares about his patients

Robert dempsey May 20 2020

Review for Dr. Mruk

Marlene Beauvais May 19 2020

Review for Dr. Foley

I had Dr Eddy as my PCP for a couple year until my Health Plan Provider no longer had a contract with Dr Eddy. Dr Eddy was, in my opinion, the best doctor I have ever had.

Bill D May 12 2020

Review for Dr. Eddy

May 11 2020

Review for Dr. Vorderstrasse

Leonard Herrick Apr 28 2020

Review for Dr. Farooqui

If you want to visit your loved one in the grave, like my healthy 48 year old son, then choose Doctor Foley. She’ll give them plenty of drugs at end of life so they can’t speak of her negligence.

Another stolen life Apr 10 2020

Review for Dr. Foley

Michael Lovell Mar 31 2020

Review for Dr. Hoenig

Nurse Case Manager Mar 18 2020

Review for Dr. Ervin

Horrible bedside manner. Very arrogant doctor.

Mar 02 2020

Review for Dr. Marcantonio

Steve Duprey Feb 14 2020

Review for Dr. Fitzgerald

My Health Care Provider has waited nearly (1) year for this guy's bill!

LRN Jan 31 2020

Review for Dr. Muddana

Dr. Almacari did an excellent job on my recent total hip replacement and I was back to work in four weeks.

Susan Murphy Jan 30 2020

Review for Dr. Almacari

Very professional office listens to concerns and targets works on specific painful areas without oral medications.

Sha Dec 21 2019

Review for Dr. Kalava

Very caring and understanding! Always running on time. Great Doctor!

Dec 19 2019

Review for Dr. Shepro

Dec 10 2019

Review for Dr. Mruk

I have been seeing Dr. Robotis for a cardiac issue for two years, which includes follow ups. I find him extremely knowledgeable, willing to explain things at my level, talks with family members when requested. He doesn't rush the appointment and I always feel that he has my best interest at hand.

Scott MacArthur Nov 28 2019

Review for Dr. Robotis

Thomas William Watson Nov 27 2019

Review for Dr. Michaels

I've been seeing Dr Krasowski since 2008. Nice new suite at Heywood Hospital in Gardner.

Joan Nov 23 2019

Review for Dr. Krasowski

Shawn Keating Nov 22 2019

Review for Dr. Jones

Kindest man. He’s very patient and explains everything

Nov 17 2019

Review for Dr. D'Ambrosio

Diane Soucy Nov 08 2019

Review for Dr. Ryan

What a thoughtful and helpful guy. i'm a new patient of about 3 years. I sent him an email message expressing a concern. He messaged me back, made phone call to my oncologist, and then called me back in the evening to reach me at home. This guy listens and concerns himself about your care

Nov 06 2019

Review for Dr. Knutson

Not great

Jeffries0817@aol.com in Rindge, NH - Oct 18 2019

Review for Dr. Armstrong

Abigail Treglia Oct 15 2019

Review for Dr. Almacari

Oct 15 2019

Review for Dr. Gill

P Young Oct 12 2019

Review for Dr. Trinh

Oct 02 2019

Review for Dr. Kalava

Deb hill Sep 30 2019

Review for Dr. Ryan

Never would I recommend him to anyone. Horrible experience and left with permanent back pain with no assistance.

Kevin Sep 25 2019

Review for Dr. Sungarian

Suggests mental health for the cause of symptoms rather than looking into a physical cause due to mental health diagnosis.

Sep 20 2019

Review for Dr. Sansoucy

over hour wait for less than 5 minute visit. no personality or caring for patients

Sep 18 2019

Review for Dr. Sungarian

A caring, compassionate doctor, who listens to you, and acts appropriately to resolve your issues.

Aug 28 2019

Review for Dr. Miller

MA, MA - Aug 21 2019

Review for Dr. Hoenig

E Day in Fitchburg , MA - Aug 18 2019

Review for Dr. Krasowski

Bob Guenther Aug 15 2019

Review for Dr. Hoenig

dr hoenig has always been upfront and honest. his skills as a surgeon are unsurpassed. he literally saved my leg and probably my life. i would wholeheartedly recommend him to any one in need of vascular surgery. his support staff is also topnotch.

frederic j. sarvela Jul 13 2019

Review for Dr. Hoenig

He was in a rush again and didn't answer all my questions. It is time to find a new doctor.

Jun 19 2019

Review for Dr. Knutson

Jim Wood Jun 13 2019

Review for Dr. Hoenig

I have had Dr. Vorderstrasse for 14 years. She is amazing at understanding all the different illnesses that I had through the years.

May 14 2019

Review for Dr. Vorderstrasse

I saw him today for first time and I would recommend him to every-one,my name is Keith M and I live in Westminster

May 09 2019

Review for Dr. Kalava

Considering I was misdiagnosed in August almost ending my life the following January, likely I'd have given negative stars if possible.

May 07 2019

Review for Dr. Taylor

I was very happy with level of care , explanation and Nurses were the tops. Very happy with my visit and knowledge of procedure that he described. I will be returning, my faith is with DR Kalava at this point in my life . Kim

Apr 29 2019

Review for Dr. Kalava

I could not stand up or walk without being in tears from my pinched sciatica at the age of 19! Dr. Sungarian saved my life! I can play with my kids ans be a mom! Thank you for Sungarian!!!!

Apr 25 2019

Review for Dr. Sungarian

Apr 15 2019

Review for Dr. Hoenig

I have been a COPD patient of Dr. Croteau for 5 years, and would recommend her highly to anyone. I have never felt rushed during an appt. and have appreciated the fact that I would have a printed summary of all concerns and instructions discussed during the visits.

Apr 14 2019

Review for Dr. Croteau

Apr 14 2019

Review for Dr. Garofalo

Apr 14 2019

Review for Dr. Garofalo

Apr 14 2019

Review for Dr. Gill

Ill I wanted is your number

Apr 05 2019

Review for Dr. Noreldin

WAITED 30 MINUTES AFTER MY APPT. DR STILL WASNT AVAILIBLE TO SEE ME. I ASKED WHEN I CHECKED IN IF THEY WERE ON TIME. I WAS TOLD THEY ARE. 10 AFTER MY APPT TIME..I HAD TO ASK AGAIN..YES A FEW MINUTES..15 MINUTES LATER I DEMANDED MY CO-PAY BACK.

Mar 29 2019

Review for Dr. Genovese

Very positive and would return for future advice.

Mar 28 2019

Review for Dr. Hoenig

He is awesome! Knowledgeable and compassionate.

Mar 25 2019

Review for Dr. Haas

Dr Hoenig was very thorough and explained everything in detail on your level and not above. Would highly recommend. He gets right to the point.

Mar 21 2019

Review for Dr. Hoenig

Very professional

Mar 20 2019

Review for Dr. Michaels

I seen him for the first time and I have never met any one that tell you everything as he goes and call you personally once he gets the results I definitely would see and recommend him to any one

Mar 18 2019

Review for Dr. Molakatalla

This was my first visit. The whole office was very busy, and the doctor was not with me long enough to form any opinion.

Mar 07 2019

Review for Dr. Hoenig

I find Dr. Henig's office very friendly and helpful! I just had minor surgery it they were great! I have been dealing with their office for over 10 years and love absolutely love them!

Lorelei in Fitchburg, MA - Mar 04 2019

Review for Dr. Hoenig

I have been going here for 10 years, the entire staff is friendly and helpful! I highly recommend the entire staff, they are a very busy office for a reason!

Westminster, MA - Feb 27 2019

Review for Dr. Sullivan

The staff was wonderful a great experience. I had to fill out a little questionnaire before my appointment because it was my first time here.

Tim in Leominster , MA - Feb 26 2019

Review for Dr. Hoenig

Caring doctor who listens to your problems. Makes me feel comfortable.

Athol, MA - Feb 22 2019

Review for Dr. Foley

Very knowledgeable and spends the time needed to get to know you. Great office staff and nice to have procedures in the connected surgery center rather than a cold hospital setting.

Leominster, MA - Feb 19 2019

Review for Dr. Feinberg

MA - Feb 18 2019

Review for Dr. Hoenig

Carlos in Dudley - Feb 13 2019

Review for Dr. Michaels

I trust Dr Hoenig 100% He is a great surgeon

Feb 12 2019

Review for Dr. Hoenig

Keeps telling husband at each appointment he is going to die. Keeps ordering expensive tests and won't tell us results. If we push for results, then the results are lost.

Winchendon, MA - Jan 29 2019

Review for Dr. Foley

Kathleen in Leominster, MA - Jan 29 2019

Review for Dr. Hoenig

EXCELLENT!!! CAN'T SAY ENOUGH ABOUT DR. HOENIG & STAFF

Brenda Lashua (Paul) in Rindge, NH - Jan 28 2019

Review for Dr. Hoenig

Dr. Hoenig was very informative and reassuring to my husband, my family and myself during this procedure. I would recommend him to friends and family.

L. Eddy Jan 25 2019

Review for Dr. Hoenig

Janet Howcroft in MA - Jan 25 2019

Review for Dr. Sharma

A first rate experience with Dr. Hoenig, Allison Learned, Brenda Formichella, Anne Monehan and the entire staff. All were professional, courteous, and very pleasant.

MA - Jan 17 2019

Review for Dr. Hoenig

The best of the best I am a new patient couldn't be happier so relieved what a gem I found

Linda gauthier in Leominster, MA - Jan 16 2019

Review for Dr. Sullivan

Luigi Vercotti in MA - Jan 12 2019

Review for Dr. Hoisington

I had a great experience here from start to finish . everyone was very helpful and my diagnosis and treatment was fantastic.

Paul S in Clinton, MA - Jan 12 2019

Review for Dr. Hoenig

Jan 09 2019

Review for Dr. Hoenig

Has genuine concern for patients in the office,hospital,during surgical procedures and post-op.

Marcia in Leominster, MA - Jan 07 2019

Review for Dr. Hoenig

Dr. Hoenig and all of the staff are great to work with and very professional. I have had several procedures done over the past seven years and have received outstanding results and service. I would recommend Dr. Hoenig and his staff to anyone.

Dave in Lancaster, MA - Jan 04 2019

Review for Dr. Hoenig

J in gardner, MA - Dec 30 2018

Review for Dr. Kalava

Love him , and he actually has a sense of humor. My mom recommended him and I am glad she did !

Brockton , MA - Dec 27 2018

Review for Dr. Almacari

Horrible!!! Extremely bad bed side manner. Doesn't listen and made me feel like I was losing my mind. Saw a REAL doctor and doing ok now. Shame on you Kavitha!!! Do everyone a favor and find another job. Pumping gas may work for the likes of you!

Winchendon, MA - Dec 25 2018

Review for Dr. Kayathi

Excellent Dr. Great personality, right to the point.

Chuck in MA - Dec 17 2018

Review for Dr. Hoenig

Dr. Almacari seemed very skilled, knowledgeable, and personable. He performed surgery to repair a badly broken ankle on short notice in September, 2017 -- inserting a plate with 7 screws on one side and two pins on the other side.

B Rich in Natick, MA - Dec 11 2018

Review for Dr. Almacari

Christy in Orange, MA - Dec 08 2018

Review for Dr. Soule-Regine

Nov 26 2018

Review for Dr. Michaels

MA - Nov 14 2018

Review for Dr. Blake

Walter C. in Fitchburg - Oct 31 2018

Review for Dr. Hoenig

Great Doctor very smart very caring. No long waits for appointments or in the office.

Steven P. in FITCHBURG, MA - Oct 19 2018

Review for Dr. Knutson

Mr disappointed in Sterling, MA - Oct 13 2018

Review for Dr. Michaels

He is an outstanding physician with excellent bedside manners. He knows what he is doing. He did knee replacement for my husband and did an awesome job.

Teresa in Springfield, MA - Oct 11 2018

Review for Dr. Almacari

I'm a 90 year old patient of Dr Marcantonio. 9 months ago I fell and ruptured my quad tendons in both knees. 2 days later, he operated and did an excellent job on my knees and I would not hesitate to recommend him or his staff to my family or friends.

Alex Oct 10 2018

Review for Dr. Marcantonio

I recently had co-flex surgery with Dr. Sungarian for severe spinal stenosis. I am still in recovery but amazed at how great I feel. No more pain. My five stars is based on his ability as a surgeon. Top Notch! I am extremely grateful to Dr. Sungarian. I feel that I have my life back.

S. Garrett in Worcester, MA - Oct 09 2018

Review for Dr. Sungarian

I have been going to Dr. Sullivan for about 20 years. She is the first Doctor that I feel that each and everytime I go to her she is totally listening to what I tell her. She is unbelievably patient and caring/

Patricia Burke in Pepperell, MA - Sep 20 2018

Review for Dr. Sullivan

We love Dr. Worden! She provides excellent care and the other staff at her practice are outstanding.

Gardner, MA - Sep 14 2018

Review for Dr. Worden

Sue in Lancaster , MA - Sep 13 2018

Review for Dr. Hoenig

Sep 04 2018

Review for Dr. Muddana

he was very disrespectful to my elderly mother

MA - Aug 23 2018

Review for Dr. Wu

Location

Heywood Hospital

242 Green St, Gardner, MA 01440