Health Alliance Hospital Burbank

67%

Patients that would definitely recommend
3% lower than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2018)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
67%

Patients who gave a rating of 9 or 10
2% lower than the national average

67%

Would definitely recommend
3% lower than the national average

Health Alliance Hospital Burbank

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%78%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%60%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%49%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%57%66%

Health Alliance Hospital Burbank

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%53%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%75%73%

Providers

Provider Reviews

She is pleasant, caring and very professional. Listens so that she does not miss anything. She goes above and beyond in situations where it is helpful. She also takes time to explain. One of best I have been to out of 20+ ophthalmologists in 5 US states.

Jul 07 2020

Review for Dr. Chang

M. Burgoyne Jul 06 2020

Review for Dr. Cataldo

LOVE Dr. Herzig...the problem is I need to see her again and the office staff says no appointments available for over two months but I could see a nurse practitioner. The appointment woman said a NP has the exact same training as a doctor...they really want me to believe that?

Pat Krauchune Jul 01 2020

Review for Dr. Herzig

Dr.Lonshteyn was very easy to talk to and made me feel comfortable talking about “Gastro issues”.

Jun 13 2020

Review for Dr. Lonshteyn

This woman is an angel on earth. She is what all doctors should model themselves after. Not only did she save me, she comforted my fear and my families'. I'm also someone who goes into absolute terror at the thought of a hospital.

Danielle Jun 05 2020

Review for Dr. Goldberger

Dr. Rockwood saved me and my babies life. I am forever grateful to her.

May 22 2020

Review for Dr. Rockwood

I had Dr Eddy as my PCP for a couple year until my Health Plan Provider no longer had a contract with Dr Eddy. Dr Eddy was, in my opinion, the best doctor I have ever had.

Bill D May 12 2020

Review for Dr. Eddy

I find him easy to speak with, he listens to me and asks all the right questions. I am comfortable speaking with him.

Apr 30 2020

Review for Dr. Aney

Very Attentive to your health...

Pamela J. E-P Apr 26 2020

Review for Dr. Wilson

Dr. Fraser is the most caring people I have ever met. He is understanding and listens to any and all my issues . His office staff is GREAT!

Mary Ann Apr 23 2020

Review for Dr. Fraser

Dr. told me cured from lymes disease due to negative antibody test, despite having 3 previous positive antibody tests, that actually meant his test was a false negative, still he maintained I was cured. He needs much education. Now I'm chronic and life is ruined.

Apr 21 2020

Review for Dr. Bebinger

Michael Lovell Mar 31 2020

Review for Dr. Hoenig

Cindy L Mar 31 2020

Review for Dr. Winters

Mar 18 2020

Review for Dr. Yin

Nurse Case Manager Mar 18 2020

Review for Dr. Ervin

Most knowledgeable and most qualified in MA/RI compared even the boston, yale types

Mar 11 2020

Review for Dr. Mittal

Marsha Banville Mar 06 2020

Review for Dr. Yu

Mar 03 2020

Review for Dr. Deters

Such an amazingly knowledgeable doctor. I wish he was my primary care doctor too.

Valerie Feb 26 2020

Review for Dr. Ramey

I needed cataract surgery and was fortunate to have Dr Aaron Fay perform my surgery. He was very kind and professional, explaining procedure in detail. The surgery went great and my vision has dramatically improved. He’s the best in his field. Couldn’t be happier with my vision

Marsha Banville Feb 25 2020

Review for Dr. Fay

Quick time to an appointment, quick time to treatment. He saved my life.

Feb 14 2020

Review for Dr. Pandaraboyina

He gives out controlled substances like benzodiazepines and Gabapentin without regards to how addicting it can be, and didn't warn me about withdrawal symptoms when I tried to get off of these horrible meds.

Feb 13 2020

Review for Dr. Kosinski

Poor manners. Very rude. Didn’t answer my questions, and kept telling me to shut up. Also didn’t read my chart correctly because my reason for seeing him was not what he wrote down and in fact what he did write is something I don’t even have. Time wasted is all I can say.

Feb 12 2020

Review for Dr. Pandaraboyina

She takes time to explain everything to you, I have never felt rushed. Addressed all my situations. Very happy with her as my Doctor.

Christine Van Hillo-Babineau Feb 08 2020

Review for Dr. Sweeney

Dr Sheehy is a wonderful pediatrician. Both our boys see him and love him. He is thorough in his assessments and explains his findings in a way everyone can understand. We have never felt rushed at any appointment. We highly recommend Dr Sheehy!

boymom2211 Feb 04 2020

Review for Dr. Sheehy

Paul Jan 29 2020

Review for Dr. Weill

Jan 14 2020

Review for Dr. Collins

When I began seeing him, he was very personable, informative and I truly believed in him. As the years have passed now, he has changed. He is more impatient, less personable, less informative, curter, and more egotistic. Perhaps it's just that he needs to retire early?

Jan 11 2020

Review for Dr. Aney

Jan 09 2020

Review for Dr. Tracey

This doctor denied my relatives physical therapy and just told us to take pain meds. It was like pulling teeth to have him refer us to Physical therapy with no real reason.

Jan 07 2020

Review for Dr. Child

Very caring and understanding! Always running on time. Great Doctor!

Dec 19 2019

Review for Dr. Shepro

LESLIE KUSMIREK Dec 19 2019

Review for Dr. Dombek

Dec 13 2019

Review for Dr. Mount

Terrible customer care & follow-up! I had to call four days, in a row, to get MRI results. Only after I said it'd be my last call did she respond. Her respond was short, curt, uncaring. She seemed annoyed through-out the whole process. I'll take my elbow injury elsewhere.

Teresa Roberts Dec 06 2019

Review for Dr. Schmitt

I have been seeing Dr. Robotis for a cardiac issue for two years, which includes follow ups. I find him extremely knowledgeable, willing to explain things at my level, talks with family members when requested. He doesn't rush the appointment and I always feel that he has my best interest at hand.

Scott MacArthur Nov 28 2019

Review for Dr. Robotis

Thomas William Watson Nov 27 2019

Review for Dr. Michaels

Shawn Keating Nov 22 2019

Review for Dr. Jones

Awesome knowledge combined with great compassion

Nov 19 2019

Review for Dr. Uy

Cacayla Nov 18 2019

Review for Dr. Langman

Saved my life twice. Caring, knowledgeable, and very good at what he does. No nonsense, he tackles the tough issues.

Nov 15 2019

Review for Dr. Criss

You idiots! Dr. Haberman retired 2 years ago!

Nov 09 2019

Review for Dr. Haberman

Nov 07 2019

Review for Dr. Willis

What a thoughtful and helpful guy. i'm a new patient of about 3 years. I sent him an email message expressing a concern. He messaged me back, made phone call to my oncologist, and then called me back in the evening to reach me at home. This guy listens and concerns himself about your care

Nov 06 2019

Review for Dr. Knutson

Poor understanding about Lyme disease or Post-treatment Lyme Disease Syndrome.

Paul Allen Nov 05 2019

Review for Dr. Bebinger

Nov 01 2019

Review for Dr. Silk

Dr. Arum is completely unprofessional. Avoid him.

Oct 27 2019

Review for Dr. Arum

Dr. Baum did my cataract surgery and for distance my vision is 20/20. If I hadn't had the surgery I would have lost my drivers license. Every one in his office both helpfull and pleasant to deal with/

Carole Blum Oct 23 2019

Review for Dr. Baum

Oct 01 2019

Review for Dr. Yunus

I had never met her before and she was about to preform a colonoscopy on me. She was a pleasure. Very nice demeanor. She made me comfortable right away. And, with a smile.

Sharon Sep 20 2019

Review for Dr. Bleich

Connie J. Williams in Fitchburg, MA - Sep 10 2019

Review for Dr. Kilari

Dr. Merrell is fabulous!! He did a minor procedure for me, years ago, and a major one for my mother very recently. He was attentive, skilled, and very caring. I would highly recommend him.

Sep 04 2019

Review for Dr. Merrell

We are very pleased with Dr. Pandraju. As we are an older couple we have had a good deal of experience with a number of physicians and she, as far as we are concerned is impressive. Her nurse is also very good at communicating with patients and professional.

Aug 30 2019

Review for Dr. Pandraju

MA, MA - Aug 21 2019

Review for Dr. Hoenig

Bob Guenther Aug 15 2019

Review for Dr. Hoenig

Aug 14 2019

Review for Dr. Dombek

Aug 09 2019

Review for Dr. Kamens

Aug 06 2019

Review for Dr. Dombek

Omar Caticha Aug 05 2019

Review for Dr. Ledwith

Dr. Kilari and her staff make you feel very welcome and are excellent care providers.

Aug 03 2019

Review for Dr. Kilari

Excellent physician I have been a patient of Dr. Kilari for a number of years and I have enjoyed being a patient of hers.

Ontaya in MA - Aug 02 2019

Review for Dr. Kilari

Dr. Kilari helped me through a rough time on more than one occasion. She is very knowledgeable and empathetic. I always felt comfortable and in extremely competent hands. She inspired me to try my hardest to be the best version of myself I could / can be. Thank you for all your help! -JD

JD Jul 27 2019

Review for Dr. Kilari

dr hoenig has always been upfront and honest. his skills as a surgeon are unsurpassed. he literally saved my leg and probably my life. i would wholeheartedly recommend him to any one in need of vascular surgery. his support staff is also topnotch.

frederic j. sarvela Jul 13 2019

Review for Dr. Hoenig

Jun 24 2019

Review for Dr. Spada

Dr Pandara has NO bedside manner, zip, zero, zilch. He is rude, abrasive, arrogant and judgmental. He did literally nothing for me which is fine because I will never put myself through another visit with him. STEER CLEAR!

Go Elsewhere Jun 21 2019

Review for Dr. Pandaraboyina

I have had nothing but a good experience with Dr. Chua. He listens and answers all my questions. I would recommend him to my family and friends.

Jun 20 2019

Review for Dr. Chua

Judy Nourie Jun 19 2019

Review for Dr. Fraser

He was in a rush again and didn't answer all my questions. It is time to find a new doctor.

Jun 19 2019

Review for Dr. Knutson

Dr. Criss is very thorough and gives a diagnosis, he quickly orders appropriate tests and fully explains what will happen. I was extremely pleased.

James Reppucci Jun 16 2019

Review for Dr. Criss

My husband has been seeing Doctor Yin for almost 10 years and in those 10 years she has advocated and treated my husband with care and dignity. Loyalty is key for any provider to know you and how to treat your medical condition.

Jun 14 2019

Review for Dr. Yin

Jim Wood Jun 13 2019

Review for Dr. Hoenig

Elyse Jun 08 2019

Review for Dr. Stock

Good Dr if you are young and healthy. If you have any conditions like heart problems or diabetes, stay clear of this Dr. Totally uncaring and incompetent. The office staff are clueless and cannot respond to simple questions. Very poor quality health care

James Jun 06 2019

Review for Dr. Fraser

My husband has been seeing Dr. Kennedy for several years now, and we are very pleased with the care, professionalism, and kind individual attention received every visit. He is thorough and listens to his patient and their significant other/caregiver.

May 24 2019

Review for Dr. Kennedy

My brother transford to leahy with s double pneumonia ,Dr stock took care of my of my brother i was very happy with the out come awesome Dr

May 16 2019

Review for Dr. Stock

May 14 2019

Review for Dr. Child

He was very knowledgeable about ny problem.

Apr 29 2019

Review for Dr. Dombek

Apr 25 2019

Review for Dr. Arum

Great visit. Actually had a conversation with me and asked about my daily life and work life. Great family doctor. My sister and mother come to him and he checks in on them a lot. Sister had to go to the ER and had a hospital stay and he was there everyday. I very much recommend him.

Apr 19 2019

Review for Dr. Dombek

Loved his conservative approach and personality.

Apr 16 2019

Review for Dr. Shenko

Apr 15 2019

Review for Dr. Hoenig

Excellent ER doctor. Thank you for helping my mom.

Apr 04 2019

Review for Dr. Willis

Dr. Jen Kin is always friendly, welcoming, and understanding. He does not judge or brush off symptoms and it is evident that he enjoys practicing medicine due to genuinely desiring to help people. One of the best physicians I have had the pleasure of meeting.

Apr 03 2019

Review for Dr. Kin

This woman doesn’t care about my health. She barely listens to my concerns. Also, what doctor now a days doesn’t prescribe oral contraceptive??? She wants to spend the least time possible with patients.

Apr 01 2019

Review for Dr. Shen

Dr. Masley is attentive, takes her time and is thorough? addressing concerns.

Mar 30 2019

Review for Dr. Masley

Very positive and would return for future advice.

Mar 28 2019

Review for Dr. Hoenig

Dr Hoenig was very thorough and explained everything in detail on your level and not above. Would highly recommend. He gets right to the point.

Mar 21 2019

Review for Dr. Hoenig

Very professional

Mar 20 2019

Review for Dr. Michaels

Was attentive to my adult daughter in the ER and on the floor. Very responsive to concerns. Always willing to share information and answer questions.

Mar 18 2019

Review for Dr. Bebinger

Mar 15 2019

Review for Dr. Ketsler

Mar 12 2019

Review for Dr. Poniros

Dr. Langman is a very caring doctor. She always listens to what I have to say and explains everything to me.

Mar 08 2019

Review for Dr. Langman

This was my first visit. The whole office was very busy, and the doctor was not with me long enough to form any opinion.

Mar 07 2019

Review for Dr. Hoenig

I find Dr. Henig's office very friendly and helpful! I just had minor surgery it they were great! I have been dealing with their office for over 10 years and love absolutely love them!

Lorelei in Fitchburg, MA - Mar 04 2019

Review for Dr. Hoenig

Extremely rude and ridiculed me during my initial visit. Will be cancelling the appointment for a colonoscopy. This person will not touch me!!

Mar 03 2019

Review for Dr. Pandaraboyina

I have been going here for 10 years, the entire staff is friendly and helpful! I highly recommend the entire staff, they are a very busy office for a reason!

Westminster, MA - Feb 27 2019

Review for Dr. Sullivan

The staff was wonderful a great experience. I had to fill out a little questionnaire before my appointment because it was my first time here.

Tim in Leominster , MA - Feb 26 2019

Review for Dr. Hoenig

Location

Health Alliance Hospital Burbank

275 Nichols Rd, Fitchburg, MA 01420