Cooley Dickinson Hospital

68%

Patients that would definitely recommend
2% lower than the national average


Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was better than expected

  • Pressure sores or bed sores acquired in the hospital

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
67%

Patients who gave a rating of 9 or 10
2% lower than the national average

68%

Would definitely recommend
2% lower than the national average

Cooley Dickinson Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%78%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%80%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%64%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%50%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%66%66%

Cooley Dickinson Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%51%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%76%73%

Providers

Provider Reviews

I wasn't very comfortable with him. I'm not sure what's going on with him but he was quite demeaning with me.

Wendy Aug 04 2020

Review for Dr. Fleitman

Thomas Family Aug 01 2020

Review for Dr. Bigda

My experience was a pleasant one. She listened to everything I had to say and answered all my questions I have had alot of doctors. I had a liver transplant 6 years ago. She made me feel most at ease out of the other doctors. I highly recommend her to others

Jul 22 2020

Review for Dr. Greco

I have seen Dr. Halista for a couple of years. I am extremely happy with him as well as the Treatment Center staff. Dr. Halista takes the time to listen to you, explain things and is never in a hurry.

Patricia C. Devine Jul 18 2020

Review for Dr. Halista

Jul 17 2020

Review for Dr. Stamm

He is a gifted surgeon. This is exactly who you want. Over the course of the past decade I had an eye lift and recently a mini lower facelift. He is so delicate and careful there is not one single discernible scar. I never even bruised. (Just follow all the care instructions.)

Happy Customer Jul 10 2020

Review for Dr. Allcroft

Incredible. Knowledgeable, friendly and cautious. Thank you,

Jul 10 2020

Review for Dr. Kealy

My first appointment was virtual. Several of the negative reviews I’ve read about Dr Norris does not apply to me. Dr Norris took his time in explaining my medical condition and offered helpful suggestions. Should I need his assistance again, he welcomed my calling him for another appointment.

Carmen Jul 02 2020

Review for Dr. Norris

William Baxter Hampden, Massachusetts Jun 27 2020

Review for Dr. Wintman

Great Dr. Kind lover of animals

Sandy g Jun 23 2020

Review for Dr. Noble

Patricia E Brennan Jun 16 2020

Review for Dr. Borowsky

Worst doctor ever! Doesn’t remember anything she’s told you, denies prescription access of basic maintenance meds without constant follow-ups, during which she does nothing but bill you! She doesn’t listen sand is very imposing of her opinions, as if the patient is not a partner in their care.

Jun 16 2020

Review for Dr. Silverman

Dr. Allcroft did a quick lift and I am very pleased with the results. He is a highly skilled professional and he and his staff are friendly, pleasant and courteous. I recommend Dr. Allcroft to anyone considering plastic surgery. I had a great experience start to finish!

Jun 10 2020

Review for Dr. Allcroft

Dr. McDonald is a gifted surgeon and is also a genuinely nice, kind, communicative person. A rare combination in the surgical world.

Stephen Balazs Jun 10 2020

Review for Dr. McDonald

I would give him high recommendation as he has performed surgery twice on my husband, and several other individuals who I recommended to him with great success and results.

Nancy Talbot Jun 10 2020

Review for Dr. Lehman

-Answered all my questions -Gave me a better understanding of what comes next -Set up x-rays for both my knee & anklet -Set up appointment for knee doctor -Directed me to place to get Handicap Parking Permit

Jun 06 2020

Review for Dr. Lareau

Thanks to Dr. McDonald I have a beautiful, functioning foot with no pain. He is kind, respectful and gentle. No matter the question I ask, he never talks down to me.

Merilyn Thomas Jun 05 2020

Review for Dr. McDonald

Jun 04 2020

Review for Dr. Wintman

He listened to every concern I had and explained everything In way I would understand. Never have I left a visit with questions.

Julia May 30 2020

Review for Dr. McDonald

Dr. Bigda has been my Primary Care Physician for over 10 years and in 57 years, I've yet to meet a better doctor or a finer person.

Scott McNicholas May 29 2020

Review for Dr. Bigda

He has done my right knee replacement 2 years ago and it's very much inproved.Im about to have him do the other knee next week and I'm very confident he will do a grate job again.Thank you Dr Lehman.

Peter Will May 29 2020

Review for Dr. Lehman

May 28 2020

Review for Dr. Depiero

not happy May 26 2020

Review for Dr. Atkinson

Marcia Toledo May 21 2020

Review for Dr. Bullock

Was very thorough and concerned about my condition

May 19 2020

Review for Dr. Lehman

May 17 2020

Review for Dr. Wintman

May 17 2020

Review for Dr. Lareau

Dr. Topal did my abdominoplasty in 2007. She was amazing leading up to the surgery, and her follow up was above and beyond what I've come to expect from MDs. She's knowledgeable, kind, and so so skillful. Highly recommend (and I have - to many)

Kelly C. May 16 2020

Review for Dr. Topal

Dr. Lehman is a highly talented surgeon. He replaced two knees and two hips for me. Each surgery recovered wonderfully with minimal scaring. Doing the best for his patients is his highest priority.

May 15 2020

Review for Dr. Lehman

Very professional office staff, short wait times for appointments. Dr. Wint answered all the questions I had in a thorough and clear manner.

Ron D. May 13 2020

Review for Dr. Wint

I've been a patient of Dr McDonald for more than 12 years he is very compassionate and trustworthy. Excellent Doctor!

Nancy Lopez May 12 2020

Review for Dr. McDonald

COVID expert

Scott May 12 2020

Review for Dr. Bayuk

Dr. Wint was the best. From the first day he did x-rays, scheduled a MRI then surgery. He referred me to physical therapy after the surgery. Follow up was a breeze. His office is clean and the staff is very friendly and helpful. I highly recommend him!

Terry Tulyholowycz May 09 2020

Review for Dr. Wint

he did a complex shoulder repair for my son. exceptional surgeon, great manner w/pts. clear and open about unexpected event during surgery, careful, thorough. brilliant surgeon. he was great.

May 03 2020

Review for Dr. Bullock

My daughters and I have been patients of Dr Kate’s for 20 years. We have been so fortunate to have her thoughtful care through many difficult times. We are so grateful for her medical guidance and personal interest. Cannot recommend her or her wonderful practice enough!

Karen - Belchertown May 02 2020

Review for Dr. Atkinson

Mansplaining lecturer May 02 2020

Review for Dr. Norris

Anna Ronan May 01 2020

Review for Dr. McDonald

One of the best Doctors I’ve ever had. Sad to hear he is leaving.

John Ulshoeffer Apr 30 2020

Review for Dr. McDonald

Nicest guy. Superb doctor. Very professional and highly knowledgable. I was in a terrible accident and Dr. McDonald is the biggest reason why I am able to walk again. I will absolutely refer him to anyone with a foot injury.

Alex Knight Apr 23 2020

Review for Dr. McDonald

Dr. Lehman and the staff are wonderful. Very thorough in their explanations and desire to help.

Apr 21 2020

Review for Dr. Lehman

Sarah G Apr 16 2020

Review for Dr. Wintman

Gordon Yell Apr 14 2020

Review for Dr. Eppsteiner

Whacko

Apr 13 2020

Review for Dr. Halperin

Dr. Julio Miranda tokes the time to listen and he provides sound explanations of my conditions and my care. Grateful his is my doctor.

Apr 10 2020

Review for Dr. Miranda

My wife has covid 19 I have tried having a conversation with her she didn’t responded very disappointing

Apr 09 2020

Review for Dr. Kielbasa

Dr Schwartz is everything you hope a physician to be. She’s extremely knowledgeable, kind and compassionate.

Apr 07 2020

Review for Dr. Schwartz

My surgeries for carpal tunnel were truly professional experiences. From the time of entry to the final release by Dr. Wintman my health was held at its highest priority. I would not or never hesitate to recommend Dr. Bruce Wintman!

Joe East Longmeadow, Ma Apr 06 2020

Review for Dr. Wintman

Would I visit this practice = NO. I can not recommend this office. I was a patient for 3 years and NEVER saw the DOCTOR. The office staff was rude and refused to work with me. My recommendation would be to find a different provider.

Mark Baran Mar 29 2020

Review for Dr. Bigda

My husband and I met Dr. Buffum for the first time one week ago. I hadn't seen my original Dr. Because he left the practice, to say the least Dr. Buffum listened to my concerns and put me at ease.

Patricia Constant Mar 21 2020

Review for Dr. Buffum

GuyTirendi Mar 11 2020

Review for Dr. Schreibstein

He did my colonoscopy and without asking/telling me in advance that he would do so, did a biopsy of perfectly healthy tissue. Unacceptable.

Mar 10 2020

Review for Dr. Berkman

Nice to deal with, straight to the point. The way medicine should be.

Mar 10 2020

Review for Dr. Slater

Very experienced cardiologist. Excellent bedside manner and extremely caring.

Mar 10 2020

Review for Dr. Weil

Dr. Wint is great! He explains everything without using a multitude of medical terms. Surgery was a breeze. All the staff is kind and courteous. A great team!

Mar 05 2020

Review for Dr. Wint

I would not hesitate to recommend Dr. Wintman. I have so much respect and trust in him after having my right thumb reconstructed to rid it of osteoarthritis, I plan to go back in the fall to have my left hand operated on.

Suzanne in Chicopee , MA - Mar 01 2020

Review for Dr. Wintman

Really trusted him. Very knowledgable, patient, calm,keeping me at ease. Felt so safe in his care. Staff were wonderful, too.

Feb 28 2020

Review for Dr. Kalman

Feb 27 2020

Review for Dr. Bigda

Linda 2020 Feb 22 2020

Review for Dr. Mason

Recovering Feb 22 2020

Review for Dr. Noble

David Gossman Feb 20 2020

Review for Dr. Wintman

Jon Anderson, MD Feb 20 2020

Review for Dr. Balin

Mark Feb 19 2020

Review for Dr. Park

Is best neurologist I have ever met!

JOHN P GIFFORD Feb 19 2020

Review for Dr. O'Connell

Dr Ishak is wonderful. I saw him for over 20 years before we moved to FL. I would recommend him to anyone. Always listens-office staff gets you right in for illness-never a problem with pharmacy.

Feb 17 2020

Review for Dr. Ishak

Amber Ward Feb 14 2020

Review for Dr. Eppsteiner

Poor communication. Wrote notes in the portal that weren't told to me at the time of my visit. When called to question, was dismissed saying she had other patients to see. Going to find a provider that thinks of me as their patient.

Feb 13 2020

Review for Chalice Santorelli

AMAZING!! All above reviews are spot on. Brilliant hand Surgeon. Caring, proffesional, just plain nice! The office staff are proffesional and thorough. They answer all your questions and follow through when necessary. Would give this practice 10 stars if I could?

JoAnn Holman in Williamsburg , MA - Feb 13 2020

Review for Dr. Wintman

The most terrific doctor I’ve ever seen! Terrific She is so understanding and she’s so relaxed answers every question never in a rush to rush you out the door it’s not just a practice she really cares about the patient

John in Gramby ma, MA - Feb 12 2020

Review for Dr. Pluta

I have has several appointments with Dr. Truswell and clinicians. They always made me feel relaxed and calm. I can’t say enough good things about this practice. Highly recommend!

Feb 11 2020

Review for Dr. Truswell

jo tomlinson Feb 11 2020

Review for Dr. Halista

Feb 11 2020

Review for Dr. Tsongalis

Teresa Feb 10 2020

Review for Dr. Wint

Not a good ear doctor. Went to have ear wax removed and He only took out a little. Not as good experience as I’ve had in the past in that office. Seemed very arrogant and dismissive of my concerns.

Unhappy patient Feb 09 2020

Review for Dr. Plosky

Very professional and patient Doctor. She took her time and answered all my questions. Very thoughtful Doctor. She provided me with full explanation of my pregnancy and was very supportive.

Bassouma Feb 06 2020

Review for Dr. Balkin

H. Foggon Jan 31 2020

Review for Dr. Braden

Dr Noble is by far the best pcp I have ever had. I couldn’t be happier. She is compassionate and Actually listens. She does walk in hours for current patients before work for simple stuff and when I needed to call the on call on the weekend she called me, and helped the situation.

Jan 30 2020

Review for Dr. Noble

I had a problem with my finger and Dr. Wintman did a great job treating it in a timely manner. He was very thorough and gave me good explanations about treatment options

Rich from Southwick Jan 30 2020

Review for Dr. Wintman

Dr McBride did both of my Knee replacements and he was very good in my opinion. He does have a great sense of Humor which is hard to find these days. I wouldnt hesitate to return!

Gail in Easthampton, MA - Jan 29 2020

Review for Dr. McBride

Dr Van Stee is amazing!

Jan 26 2020

Review for Dr. van Stee

Better options available. Eppsteiner or Plosky have better bedside manner and knowledge.

Jan 25 2020

Review for Dr. Schreibstein

Not good. I didn't feel that he explained my condition and what procedures he was going to try on me and why. My lack of understanding makes me very uncomfortable, perhaps even untrusting.

Kristina Jan 25 2020

Review for Dr. Borowsky

D.L.D. Jan 24 2020

Review for Dr. Truswell

Dr Furcolo is an excellent doctor. She really listens. And you feel her empathy. She takes excellent notes on each visit. She also gets back to me on the portal really quickly with suggestions for RX or to schedule a visit.. I really trust her with my health.

Joan Melinda Rigney Jan 24 2020

Review for Dr. Furcolo

MMS Jan 23 2020

Review for Dr. Bernaiche

Dr van Stee is amazing I can breath because of her

Laurie Nulph Jan 21 2020

Review for Dr. van Stee

Dianne Jan 19 2020

Review for Dr. Marsters

Very professional and informative, kind doctor. The nurse assigned to me was extremely nice and took good care of me.

Jan 18 2020

Review for Dr. Nikolic

It bothers me that after many years of being my primary care doctor, Dr. Dealmeida does not appear to know my name.

Jan 17 2020

Review for Dr. de Almeida

Paul A. Levesque Sr Jan 16 2020

Review for Dr. Wintman

I thought Dr. Katz was compassionate, very informative, and very kind and sincere.

Vikki pitts Jan 10 2020

Review for Dr. Katz

Christine Jan 09 2020

Review for Dr. Wintman

I am 71 years old. Dr. Allcroft did a quick lift on me and I'm very happy with the result. It is very natural looking.

Mary Jan 09 2020

Review for Dr. Allcroft

Very disappointing. NOT kid friendly nor tolerant. Surprised since he's a pediatric surgeon. not what I expected at all.

Jan 08 2020

Review for Dr. Schreibstein

Both of my parents doctor. I go with them as they are in their late 80’s. Doctor is awesome to both of them.

Les S Jan 08 2020

Review for Dr. Sahd

Maddy M. Jan 07 2020

Review for Doniel Schwartz

No bed side manner, seemed in a hurry to see me off without much concern for my issue. Was also rough even as I told him it was sensitive and it was obvious I was feeling discomfort. Not going back there again, at least not to this doctor. Staff was not very friendly either.

Jan 06 2020

Review for Dr. Harris

Location

Cooley Dickinson Hospital

30 Locust St, Northampton, MA 01060

Frequently Asked Questions

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