Baystate Wing Hospital

74%

Patients that would definitely recommend
4% higher than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
72%

Patients who gave a rating of 9 or 10
3% higher than the national average

74%

Would definitely recommend
4% higher than the national average

Baystate Wing Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%81%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%82%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%66%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%52%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%70%66%

Baystate Wing Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%50%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%71%73%

Providers

Provider Reviews

Third procedure I’ve had to get done and all performed by him absolutely amazing at what he does

Nov 24 2021

Review for Dr. Corsetti

Nov 14 2021

Review for Dr. Galster

He’s amazing. Caring, kind, patient and very knowledgeable. He does a wonderful job explaining things. His private practice is priceless

Carolyn Malloy Nov 10 2021

Review for Dr. Diggs

Absolutely no personality. Spends about two minutes with patients after assistant does exam.

Nov 02 2021

Review for Dr. Velazquez

Courtney S. Oct 27 2021

Review for Dr. Atkinson

Location

Baystate Wing Hospital

40 Wright St, Palmer, MA 01069

Frequently Asked Questions

Where is Baystate Wing Hospital located?

Has Baystate Wing Hospital won any recent awards from Healthgrades?

Does Baystate Wing Hospital score well in safety ratings?