Baystate Wing Hospital

70%

Patients that would definitely recommend
Equal to the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
67%

Patients who gave a rating of 9 or 10
2% lower than the national average

70%

Would definitely recommend
Equal to the national average

Baystate Wing Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%78%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%61%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%85%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%47%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%60%66%

Baystate Wing Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%47%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%70%73%

Providers

Provider Reviews

She is very knowledgeable and listens to my concerns.

Tricia N Nov 21 2020

Review for Dr. Dorantes

I am a patient of Dr. Steingarts group. The physicians who have overseen my care have been great. Initially, Dr. Sliwa attended to my care, she was excellent! Presently, Dr. Brandt is overseeing my care, he his equally as wonderful and caring!

Susan Longtin Nov 05 2020

Review for Dr. Steingart

Dr Mulhern is the best. He has taken care of my daughter since she was Two years old and she’s now 34. He’s caring, honest, and doesn’t rush you. He explains everything in a way that you understand and makes you feel like family. I highly recommend Dr Mulhern. A. Soto-Estrella

Nov 05 2020

Review for Dr. Mulhern

Dr. Wilson is the best, knowledgeable, kind and truly interested in the health and wellbeing of all his patients.

Tom S. Oct 26 2020

Review for Dr. Wilson

Lynne Hamill Sep 15 2020

Review for Dr. Haller

Location

Baystate Wing Hospital

40 Wright St, Palmer, MA 01069

Frequently Asked Questions

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Has Baystate Wing Hospital won any recent awards from Healthgrades?

Does Baystate Wing Hospital score well in safety ratings?