Baystate Wing Hospital and Palmer Medical Center

64%

Patients that would definitely recommend
6% lower than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Pulmonary Care Excellence Award™ (2017)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

  • Catheter-related bloodstream infections acquired at the hospital

11 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
66%

Patients who gave a rating of 9 or 10
3% lower than the national average

64%

Would definitely recommend
6% lower than the national average

Baystate Wing Hospital and Palmer Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%76%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%76%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%63%66%

Baystate Wing Hospital and Palmer Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%52%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%71%73%

Providers

Dr. Khaled Abdelkader, MD

Internal Medicine

5 Ratings
Dr. Khaled Abdelkader, MD

Dr. Anthony Acquista, MD

Internal Medicine

3 Ratings
Dr. Anthony Acquista, MD

Dr. Arturo Aguillon-Bouche, MD

General Surgery

7 Ratings
Dr. Arturo Aguillon-Bouche, MD

Dr. Munir Ahmad, MD

Internal Medicine

Dr. Munir Ahmad, MD

Dr. Jeffrey Allard, MD

Diagnostic Radiology

Dr. Jeffrey Allard, MD

Dr. Alex Altamirano, MD

Psychiatry

1 Ratings
Dr. Alex Altamirano, MD

Dr. Stephen Anderson, MD

Internal Medicine

12 Ratings
Dr. Stephen Anderson, MD

Dr. Armen Asik, MD

Hematology

3 Ratings
Dr. Armen Asik, MD

Dr. Balaji Athreya, MD

Nephrology

Dr. Balaji Athreya, MD

Dr. Katherine Atkinson, MD

Family Medicine

47 Ratings
Dr. Katherine Atkinson, MD

Dr. David Ballan, MD

Internal Medicine

7 Ratings
Dr. David Ballan, MD

Dr. Mary Bartley, MD

Family Medicine

18 Ratings
Dr. Mary Bartley, MD

Dr. Ronald Beauzile, MD

Internal Medicine

7 Ratings
Dr. Ronald Beauzile, MD

Dr. Donald Blair, MD

Sleep Medicine

3 Ratings
Dr. Donald Blair, MD

Dr. Kenneth Bodziak, MD

Nephrology

Dr. Kenneth Bodziak, MD

Dr. Glen Bouchard, DO

Emergency Medicine

Dr. Glen Bouchard, DO

Dr. Gregory Braden, MD

Nephrology

4 Ratings
Dr. Gregory Braden, MD

Dr. Jacqueline Brecht, MD

Urology

8 Ratings
Dr. Jacqueline Brecht, MD

Dr. Gwendolyn Broz, DO

Neuromusculoskeletal Medicine

7 Ratings
Dr. Gwendolyn Broz, DO

Dr. Miriam Buckberg, MD

Family Medicine

11 Ratings
Dr. Miriam Buckberg, MD

Dr. Ronald Burkman, MD

Obstetrics & Gynecology

4 Ratings
Dr. Ronald Burkman, MD

Dr. Robert Campbell, MD

Orthopedic Surgery

11 Ratings
Dr. Robert Campbell, MD

Dr. Thomas Canto, MD

General Surgery

5 Ratings
Dr. Thomas Canto, MD

Dr. Charles Cavagnaro III, MD

Internal Medicine

5 Ratings
Dr. Charles Cavagnaro III, MD

Dr. Dana Cerone, MD

Emergency Medicine

Dr. Dana Cerone, MD

Dr. Zeling Chau, MD

General Surgery

Dr. Zeling Chau, MD

Dr. Andrew Chertoff, MD

Orthopedic Surgery

13 Ratings
Dr. Andrew Chertoff, MD

Dr. Suresh Chirumamilla, MD

Internal Medicine

Dr. Suresh Chirumamilla, MD

Dr. Donald Chiulli, MD

Emergency Medicine

1 Ratings
Dr. Donald Chiulli, MD

Dr. Tyler Christensen, DO

Emergency Medicine

Dr. Tyler Christensen, DO

Dr. Bernard Clifford Jr, MD

Gastroenterology

1 Ratings
Dr. Bernard Clifford Jr, MD

Dr. Philip Cohen, MD

General Surgery

9 Ratings
Dr. Philip Cohen, MD

Dr. James Cook, MD

Cardiology

5 Ratings
Dr. James Cook, MD

Dr. Ann Cooper-Ciccarelli, DO

Emergency Medicine

5 Ratings
Dr. Ann Cooper-Ciccarelli, DO

Dr. Adam Corrado, MD

Emergency Medicine

Dr. Adam Corrado, MD

Dr. John Corsetti, MD

Orthopedic Surgery

15 Ratings
Dr. John Corsetti, MD

Dr. Dennies Cuevas-Rivera, MD

Internal Medicine

1 Ratings
Dr. Dennies Cuevas-Rivera, MD

Dr. Dara Darabi, DDS

Dentistry

9 Ratings
Dr. Dara Darabi, DDS

Dr. Mark Dean, PHD

Clinical Psychology

1 Ratings
Dr. Mark Dean, PHD

Dr. Carolyn Delk, MD

Obstetrics & Gynecology

7 Ratings
Dr. Carolyn Delk, MD

Dr. John Diggs Jr, MD

Internal Medicine

11 Ratings
Dr. John Diggs Jr, MD

Dr. Dhanesh Dookhran, MD

Hospital Medicine

Dr. Dhanesh Dookhran, MD

Dr. Jennifer Dorantes, MD

Internal Medicine

12 Ratings
Dr. Jennifer Dorantes, MD

Dr. Ahmed Elmogy, MB

Emergency Medicine

Dr. Ahmed Elmogy, MB

Dr. Molly Emott, MD

Endocrinology, Diabetes & Metabolism

1 Ratings
Dr. Molly Emott, MD

Dr. Kevin Epstein, MD

Internal Medicine

13 Ratings
Dr. Kevin Epstein, MD

Dr. George Fares, MD

Nephrology

3 Ratings
Dr. George Fares, MD

Dr. Nicholas Fay, MD

Emergency Medicine

Dr. Nicholas Fay, MD

Dr. Leigh Ford, MD

Geriatric Medicine

1 Ratings
Dr. Leigh Ford, MD

Dr. Gerald Franklin, MD

Psychiatry

Dr. Gerald Franklin, MD

Dr. Benjamin Freda, DO

Family Medicine

Dr. Benjamin Freda, DO

Dr. Sarah Freedman, MD

Internal Medicine

12 Ratings
Dr. Sarah Freedman, MD

Dr. Olga Gaftanyuk, MD

Psychiatry

24 Ratings
Dr. Olga Gaftanyuk, MD

Dr. Kelly Galster, DO

General Surgery

3 Ratings
Dr. Kelly Galster, DO

Dr. Cheryl Geoffrion, MD

Internal Medicine

Dr. Cheryl Geoffrion, MD

Dr. Michael Germain, MD

Nephrology

3 Ratings
Dr. Michael Germain, MD

Dr. Paul Gerstein, MD

Emergency Medicine

1 Ratings
Dr. Paul Gerstein, MD

Dr. Richard Gerstein, MD

Emergency Medicine

Dr. Richard Gerstein, MD

Dr. Philip Glynn, MD

Hospice & Palliative Medicine

8 Ratings
Dr. Philip Glynn, MD

Dr. Barbara Greco, MD

Nephrology

4 Ratings
Dr. Barbara Greco, MD

Dr. Jordan Greenbaum, MD

Orthopedic Surgery

17 Ratings
Dr. Jordan Greenbaum, MD

Dr. Stephen Greenberg, MD

Psychiatry

1 Ratings
Dr. Stephen Greenberg, MD

Dr. Muhammad Gul, MD

Internal Medicine

10 Ratings
Dr. Muhammad Gul, MD

Dr. Jeffrey Gutterman, MD

Emergency Medicine

1 Ratings
Dr. Jeffrey Gutterman, MD

Dr. Michael Hakim, MD

Internal Medicine

17 Ratings
Dr. Michael Hakim, MD

Dr. Spencer Haller, MD

Internal Medicine

5 Ratings
Dr. Spencer Haller, MD

Dr. Samson Hanka, MD

Internal Medicine

5 Ratings
Dr. Samson Hanka, MD

Dr. Tuyyab Hassan, MD

Gastroenterology

2 Ratings
Dr. Tuyyab Hassan, MD

Dr. Jeffrey Henderson, DO

Internal Medicine

5 Ratings
Dr. Jeffrey Henderson, DO

Dr. Jaime Hernandez Montfort, MD

Cardiology

1 Ratings
Dr. Jaime Hernandez Montfort, MD

Dr. Brian Hession, MD

Emergency Medicine

Dr. Brian Hession, MD

Dr. Stephen Holuk, MD

Family Medicine

3 Ratings
Dr. Stephen Holuk, MD

Dr. Robert Hughes, MD

Internal Medicine

6 Ratings
Dr. Robert Hughes, MD

Dr. Amelia Jaworek, MD

Infectious Disease Medicine

24 Ratings
Dr. Amelia Jaworek, MD

Dr. Rock Jean-Guillaume, DO

Family Medicine

3 Ratings
Dr. Rock Jean-Guillaume, DO

Dr. Kathryn Jobbins, DO

Internal Medicine

Dr. Kathryn Jobbins, DO

Dr. Douglas Johnson, MD

Pulmonary Disease

1 Ratings
Dr. Douglas Johnson, MD

Dr. Thomas Johnson, MD

General Surgery

3 Ratings
Dr. Thomas Johnson, MD

Dr. Jeffrey Jones, MD

Family Medicine

13 Ratings
Dr. Jeffrey Jones, MD

Dr. Kirby Juengst, MD

Urology

6 Ratings
Dr. Kirby Juengst, MD

Dr. Richard Kane, MD

Orthopedic Surgery

4 Ratings
Dr. Richard Kane, MD

Dr. Craig Kannel, MD

Internal Medicine

13 Ratings
Dr. Craig Kannel, MD

Dr. Jeffrey Kaufman, MD

General Surgery

1 Ratings
Dr. Jeffrey Kaufman, MD

Dr. David Kelley, MD

Urology

7 Ratings
Dr. David Kelley, MD

Dr. Peter Kelly, MD

Ophthalmology

4 Ratings
Dr. Peter Kelly, MD

Dr. Stjepan Kereshi, MD

Neurology

11 Ratings
Dr. Stjepan Kereshi, MD

Dr. Mohammad Khan, MD

Internal Medicine

5 Ratings
Dr. Mohammad Khan, MD

Dr. Saba Khokhar, MD

Infectious Disease Medicine

Dr. Saba Khokhar, MD

Dr. Imad Khreim, MD

Other

44 Ratings
Dr. Imad Khreim, MD

Dr. Roger Lafleur, MD

Emergency Medicine

4 Ratings
Dr. Roger Lafleur, MD

Dr. Brian Laliberte, MD

Cardiology

3 Ratings
Dr. Brian Laliberte, MD

Dr. Morris Leibowitz, MD

Emergency Medicine

2 Ratings
Dr. Morris Leibowitz, MD

Dr. Joseph Lellman, MD

Orthopedic Surgery

20 Ratings
Dr. Joseph Lellman, MD

Dr. Yolanda Lenzy, MD

Dermatology

25 Ratings
Dr. Yolanda Lenzy, MD

Dr. Jill Levin, DO

Hospice & Palliative Medicine

Dr. Jill Levin, DO

Dr. Xiao Liu, MD

Internal Medicine

Dr. Xiao Liu, MD

Provider Reviews

Oct 08 2019

Review for Dr. John Corsetti, MD

Very respectable and knowledgeable about her work!

Oct 08 2019

Review for Dr. Chandravathi Loke, MD

Listened very well and understood my complicated medical issues. Provided great help to me for medication, therapies, and referrals.

Amherst, MA - Sep 20 2019

Review for Dr. Katherine Atkinson, MD

I left a review it was suppose to be 5 stars not 2!!

Sep 13 2019

Review for Dr. Kelly Galster, DO

Dr. Velazquez is the most thorough & caring doctor I've ever made. He explained my condition in simple terms. I never felt rushed. I recommend him to anyone!

Sep 12 2019

Review for Dr. Leonardo Velazquez, MD

Sep 05 2019

Review for Dr. Katherine Atkinson, MD

Sep 04 2019

Review for Dr. Yolanda Lenzy, MD

Dr. Velazquez was one of the more uncaring doctors I've met. The first time he met me, he spent no more than 10 minutes with me; second visit was 5 minutes, and he was rude and dismissive. Will not visit him again.

Aug 23 2019

Review for Dr. Louis Velazquez, MD

Aug 17 2019

Review for Dr. Miriam Buckberg, MD

Wonderful Dr. Thorough. He diagnosed my detached retina, and arranged for me to see a specialist immediately (after hours). I have several friends who also go to Dr. Velazquez.

Aug 10 2019

Review for Dr. Leonardo Velazquez, MD

Jul 30 2019

Review for Dr. Dara Darabi, DDS

Very poor physician. Seem confused. Poor note taking and chart updates.

Jul 30 2019

Review for Dr. Samson Hanka, MD

Didn’t show up for my appointment. Dropped me from the system with no way to refill my meds.

Jul 22 2019

Review for Dr. Louis Velazquez, MD

Jul 20 2019

Review for Dr. Kelly Galster, DO

My husband has seen Dr. Kaufman on several occasions for diabetic wounds and he is the best of the best and will tell you how he sees it with an awesome bedside manner.

Jul 04 2019

Review for Dr. Jeffrey Kaufman, MD

Jul 04 2019

Review for Dr. Victoria Noble, MD

Jun 17 2019

Review for Dr. Jonathan Marsh, MD

an exemplary physician who cares intensely for her patients well being.

Jun 11 2019

Review for Dr. Joanna Preibisz, MD

Jun 06 2019

Review for Dr. Robert Campbell, MD

Awful. Did not explained anything in regards to my eyes examination. I walked out of that place with a bad taste in my mouth. He never said a word to me. Not professional at all. Wastedmy money. Come to find out the office clerk knew more about my diagnosis then me!!

May 30 2019

Review for Dr. Leonardo Velazquez, MD

I have had DrAsik since 2013 He diagnosed me withNon-Hodkins lymphoma. called Follicular. I’ve been in remission 5 years He is wonderful person and Dr. I highly recommend him.

May 26 2019

Review for Dr. Armen Asik, MD

May 24 2019

Review for Dr. Yolanda Lenzy, MD

Dr. Olga is a caring person who is a great listener. She trusts me when I tell her my problems and does her best to help you. I will continue to see her for as long as possible.

May 24 2019

Review for Dr. Olga Gaftanyuk, MD

I had to see him when my psychiatrist was out of town. That was a mistake. His way of relating was distant.

May 15 2019

Review for Dr. Louis Velazquez, MD

Wonderful physician, very caring and very resourceful, in helping to resolve any health issues. She has so much compassion. Baystate should be proud to have such a dedicated physician on staff.

Apr 27 2019

Review for Dr. Joanna Preibisz, MD

I had 2 knees and a hip replacement. Wonderful surgeon, he explained every detail of the procedure so that I would understand what was going to happen. Really liked him and his staff so professional

Apr 25 2019

Review for Dr. Jordan Greenbaum, MD

Great office! Very kind and Knowledgeable would recommend

Apr 24 2019

Review for Dr. Gino Mercadante, DO

The office staff here is ridiculously unprofessional and mentally inept. I have never met anyone office staff so rude and unwilling to pick up the phone or accomplish a simple task.

Apr 19 2019

Review for Dr. Imad Khreim, MD

It's my opinion Dr. Hughes practices an old style of medicine where the doctor dictates terms and the role of the patient is to acknowledge orders and not ask too many questions. Not the type of relationship that interested me as a patient.

Apr 13 2019

Review for Dr. Robert Hughes, MD

Apr 11 2019

Review for Dr. Craig Kannel, MD

Excellent diagnostician; Very Effective symptom treatment

Apr 06 2019

Review for Dr. Peter Vieira, MD

Dr. Greenbaum was an excellent doctor & I would recommend him to anyone 100%. He will really be missed from New England Orthopedics.

Mar 28 2019

Review for Dr. Jordan Greenbaum, MD

Mar 21 2019

Review for Dr. Gwendolyn Broz, DO

He is very understanding and kind. He will go out of his way

Mar 19 2019

Review for Dr. Kevin Epstein, MD

Dr is very helpful and comforting in scary situations. He has a great bedside manner and will take all the time you need with him. I knew exactly what to expect before during and after having my gall bladder removed. I would definitely recommend him to anyone in need of a general surgeon.

Mar 15 2019

Review for Dr. Kelly Galster, DO

Dr. Lafleur was a good listener, calming and efficient

Mar 09 2019

Review for Dr. Roger Lafleur, MD

Mar 08 2019

Review for Dr. Imad Khreim, MD

Northampton , MA - Feb 15 2019

Review for Dr. Ann Cooper-Ciccarelli, DO

Horrible experience , I only wish I had googled and had seen all the many bad reviews ! Was over an hour behind then rushed me and didn’t even listen to me was just saying “ yup, yup, yup “

in Belchertown , MA - Feb 14 2019

Review for Dr. Bart Soar, MD

I don’t see why her rating here is so poor because I think she did great with me today…And I have severe health anxiety…She put all of my fears at rest and explained everything…She even took extra time with me

CT, MA - Feb 12 2019

Review for Dr. Miriam Buckberg, MD

Feb 10 2019

Review for Dr. John Corsetti, MD

Does not listen. Incomplete evaluation told me nothing wrong and then specialist made correct diagnosis

Monson, MA - Feb 04 2019

Review for Dr. Leonardo Velazquez, MD

Feb 01 2019

Review for Dr. Katherine Atkinson, MD

in brimfield, MA - Jan 22 2019

Review for Dr. Jeffrey Jones, MD

Great Doctors... I’ve been a patient almost 20 Years.... could’ve get a Better Kidney Place in my Opinion... I’d recommend Dr Slater and his Associates straight away. I started with H.E. when he was on Stafford Street.

in Wilbraham , MA - Jan 17 2019

Review for Dr. Jonathan Slater, MD

HANOVER, NH - Jan 14 2019

Review for Dr. Yolanda Lenzy, MD

Very knowledgeable. Addressed my issue with professionalism. I would highly recommend him.

in Ware, MA - Jan 10 2019

Review for Dr. Joseph Lellman, MD

in MA - Dec 15 2018

Review for Dr. James Wilson III, MD

Palmer, MA - Dec 12 2018

Review for Dr. Jeffrey Gutterman, MD

Dr. Moser gave me my life back.!! Had back spinal surgery in 2013. THANK YOU DR. MOSER..Oxford APS

Oxford, MA - Nov 29 2018

Review for Dr. Richard Moser, MD

Location

Baystate Wing Hospital and Palmer Medical Center

40 Wright St, Palmer, MA 01069