Baystate Medical Center

72%

Patients that would definitely recommend
2% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2020, 2019)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

America's 50 Best Hospitals Award™ (2019, 2018)

Top 1% in the nation for providing the highest clinical quality year over year

America's 250 Best Hospitals Award™ (2019, 2018)

Top 5% in the nation for consistently delivering clinical quality

Specialty Clinical Quality Awards

America’s 50 Best Hospitals for Cardiac Surgery Award™ (2020, 2019, 2018)

Superior clinical outcomes in heart bypass surgery and heart valve surgery

America’s 100 Best Hospitals for Cardiac Care Award™ (2020, 2019, 2018)

Superior clinical outcomes in heart bypass surgery, coronary interventional procedures, heart attack treatment, heart failure treatment, and heart valve surgery

America’s 100 Best Hospitals for Coronary Intervention Award™ (2020, 2019, 2018)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

America’s 100 Best Hospitals for Spine Surgery Award™ (2020, 2019)

Superior clinical outcomes in back and neck surgeries and spinal fusion procedures

Gastrointestinal Care Excellence Award™ (2020, 2019, 2018)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

General Surgery Excellence Award™ (2020, 2019)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

Critical Care Excellence Award™ (2018)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Neurosciences Excellence Award™ (2018)

Superior clinical outcomes in stroke care and neurosurgery

Pulmonary Care Excellence Award™ (2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Stroke Care Excellence Award™ (2018)

Superior clinical outcomes in the care and treatment of stroke

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

4 ratings were better than expected

  • Collapsed lung due to a procedure or surgery in or around the chest
  • Respiratory failure following surgery
  • Bloodstream infection following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care

9 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
68%

Patients who gave a rating of 9 or 10
1% lower than the national average

72%

Would definitely recommend
2% higher than the national average

Baystate Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%76%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%79%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%59%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%49%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%59%66%

Baystate Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%49%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%73%73%

Providers

Provider Reviews

Suzanne G Jul 10 2020

Review for Dr. Trietsch

Incredible. Knowledgeable, friendly and cautious. Thank you,

Jul 10 2020

Review for Dr. Kealy

Jul 10 2020

Review for Dr. Petcu

I have been a Patient of Dr Krulewitz for over 30 years. I feel he cares deeply for my health and wellbeing physically and emotionally. He is prompt and thorough. Thank you Dr K

Joyce R Jul 09 2020

Review for Dr. Krulewitz

Jul 09 2020

Review for Dr. Oh

Citizen4 Jul 03 2020

Review for Dr. Sankey

Dr. Stern was encouraging and helpful with suggestions for continuing on my medications as usual. No surprises as I've been in heart failure for more than twelve years, improving since first diagnosed. I would gladly see him again.

Nadine Gallo Jul 03 2020

Review for Dr. Stern

I'm trying to find Dr. Rodriguez, he's the best. He left the office that I was seeing him in, and haven't found where he went. Does anyone know where Dr. Rodriguez went? Thanks in advance.

AnnMarie Jul 01 2020

Review for Dr. Rodriguez

Patty B. Jun 28 2020

Review for Dr. O'Neill

Kathy S. Jun 26 2020

Review for Dr. McCusker

Offers balanced medical advice. Dr. Lyons has been my PCP for almost 20 years. I trust his opinion. His concern for me as a patient could not be any better.

Jun 26 2020

Review for Dr. Lyons

My experience was awesome he was very nice cordial my hand looks great. After my surgery on last September. Thank you dr.??

Luz rivera Jun 26 2020

Review for Dr. Wenner

Amazing provider. Cares for you as a patient, extremely knowledgeable in his field, & compassionate. Very thankful to have been cared for by Dr. Healy through my pregnancy and labor.

Jun 25 2020

Review for Dr. Healy

He is the best

Jun 23 2020

Review for Dr. O'Neill

Great Dr. Kind lover of animals

Sandy g Jun 23 2020

Review for Dr. Noble

Excellent MD. Listens and follows up.

Bill L Jun 22 2020

Review for Dr. O'Neill

I already have....she’s a fabulous surgeon as well as a compassionate,caring,calm,direct practitioner. I am indebted to her for her care and saving my hand after a traumatic car accident.

Lauren K Jun 20 2020

Review for Dr. Vanderzanden

My 88 year old mom fell and broke her femur up close to her hip. Dr. Brecht did her surgery and she was back home in 1 month walking with a walker.

Jun 20 2020

Review for Dr. Brecht

Dr. Luber is one of my favorite people. Always answers my questions, he's very patient, and so very kind. I'm a huge fan of NEOS and have been a patient here for 19 years.

Kimberly Glaszcz Jun 20 2020

Review for Dr. Luber

Knowledge. Compassionate. Good advice.

Jun 19 2020

Review for Dr. Brecht

Laura Cote Jun 18 2020

Review for Dr. Kawar

PEB Jun 18 2020

Review for Dr. Gump

I would highly recommend this doctor for anyone looking for hand surgeon.

Joanille Kmiecik Jun 17 2020

Review for Dr. Adler

Patricia E Brennan Jun 16 2020

Review for Dr. Borowsky

Dr Njuguna is the best doctor as far as treatment and bedside matter...its so rare to find a doctor like this ...he is absolutely amazing ...thank God there are still doctors like this..

angie poulis Jun 10 2020

Review for Dr. Njuguna

Dr. McDonald is a gifted surgeon and is also a genuinely nice, kind, communicative person. A rare combination in the surgical world.

Stephen Balazs Jun 10 2020

Review for Dr. McDonald

I would give him high recommendation as he has performed surgery twice on my husband, and several other individuals who I recommended to him with great success and results.

Nancy Talbot Jun 10 2020

Review for Dr. Lehman

I was a pleasure meeting Dr. Adler. He made me feel at ease while he asked me about my symptoms and described the underlying cause and a solution. I would recommend DR. Adler to my freinds

Andrew Lake Jun 09 2020

Review for Dr. Adler

Dr Corsetti is always kind and courteous. He comforted me when I showed signs of concern regarding my upcoming operation.

Jun 06 2020

Review for Dr. Corsetti

-Answered all my questions -Gave me a better understanding of what comes next -Set up x-rays for both my knee & anklet -Set up appointment for knee doctor -Directed me to place to get Handicap Parking Permit

Jun 06 2020

Review for Dr. Lareau

Thanks to Dr. McDonald I have a beautiful, functioning foot with no pain. He is kind, respectful and gentle. No matter the question I ask, he never talks down to me.

Merilyn Thomas Jun 05 2020

Review for Dr. McDonald

Excellent!!

Jun 05 2020

Review for Dr. Burns

Dr Lois Nicholas visit very helpful, she explained the reason for my pain clearly. She gave me a Rx for Vitamin D and requested lab work with a follow up.

Colleen Walker Jun 05 2020

Review for Dr. Nichols

Jun 04 2020

Review for Dr. Wintman

Hunter Smith Jun 04 2020

Review for Dr. Nichols

The best doctor around!

Dean Craven Jun 04 2020

Review for Dr. Luber

Dr. Helmuth is a great doctor I have been blessed to have him as my primary care for over 20 years.

Mark Jun 03 2020

Review for Dr. Helmuth

He listened to every concern I had and explained everything In way I would understand. Never have I left a visit with questions.

Julia May 30 2020

Review for Dr. McDonald

Ashley Duplessis May 30 2020

Review for Dr. Meunier

Kim R. May 30 2020

Review for Dr. Cichon

Dr. Bigda has been my Primary Care Physician for over 10 years and in 57 years, I've yet to meet a better doctor or a finer person.

Scott McNicholas May 29 2020

Review for Dr. Bigda

He has done my right knee replacement 2 years ago and it's very much inproved.Im about to have him do the other knee next week and I'm very confident he will do a grate job again.Thank you Dr Lehman.

Peter Will May 29 2020

Review for Dr. Lehman

TJ May 29 2020

Review for Dr. Luber

Lesley May 29 2020

Review for Dr. Hession

Nancy DiRocco May 29 2020

Review for Dr. O'Shea

I appreciate Dr. Wyatt's ability to explain things in useful detail, whether you have a medical or non-medical background.

Zach May 29 2020

Review for Dr. Wyatt

Dr Henderson is an outstanding surgeon in the treatment of very complex glaucoma cases She is dedicated to her patients well being Her office is skilled and equipped with the best technology for diagnosis and treatment

Catherine McCarthy May 29 2020

Review for Dr. Henderson

Dr. Paul Salva is truly a doctor who cares and goes above and beyond. If you choose Dr. Salva for your child's health you will be in great hands. Thank you Dr. Salva you epitomize what a doctor should be.

Giovanna May 28 2020

Review for Dr. Salva

Dr Burton is very helpful, thorough and caring. I highly recommend him

May 28 2020

Review for Dr. Burton

Great doctor. Listens well. Non alarmist. Has great insight.

May 27 2020

Review for Dr. Haines

I am very happy patient with the quality of the treatment I got. I will definitely recommend this doctor

Mila Iandolo May 27 2020

Review for Dr. Petcu

Courtney M. May 26 2020

Review for Dr. Henderson

not happy May 26 2020

Review for Dr. Atkinson

I have been going to Dr Izenstein for years. He will listen and get to the issue. Would not go any where else.

May 23 2020

Review for Dr. Izenstein

Dr. Corsetti was great, answered all questions and was thorough with his explanation for next step.

Daniel J. Murphy May 23 2020

Review for Dr. Corsetti

Dr Rosen has treated me for anemia, both severe and moderate....I enjoyed his style of treatment-giving me choices....

Cheryl May 23 2020

Review for Dr. Rosen

May 22 2020

Review for Dr. Groussis

Excellent orthopedic specialist. Very thorough in all aspects of his work and I have full confidence in him.

May 21 2020

Review for Dr. Luber

Marcia Toledo May 21 2020

Review for Dr. Bullock

Dr Adlakha is very good with type 2 diabetes. She has helped me with some challenges over the past ten years. I am not a brittle diabetic, but could have been without her management and counselling. Was diagnosed at 49 years old.

Debra May 19 2020

Review for Dr. Adlakha

Visit was very well organized and professional. Dr. Brecht fully explained details of my surgery and reviewed x-rays. I have 100% confidence in him.

Deborah Dreschnack May 19 2020

Review for Dr. Brecht

Was very thorough and concerned about my condition

May 19 2020

Review for Dr. Lehman

Dr. Emott is very knowledgeable, thorough, caring, approachable, and attentive. She actively listens and explains matters clearly and thoroughly. I have the utmost confidence in her.

May 18 2020

Review for Dr. Emott

May 17 2020

Review for Dr. Wintman

Two Time Cancer Survivor May 17 2020

Review for Dr. Marsh

May 17 2020

Review for Dr. Lareau

Peri Jacques May 16 2020

Review for Dr. Vanderzanden

Post op follow up Took his time to explain the injury and recovery. Very happy with his work.

Turbo Mike May 16 2020

Review for Dr. Brecht

I strongly recommend him.

Helen Rivera May 15 2020

Review for Dr. Cowan

Dr. Lehman is a highly talented surgeon. He replaced two knees and two hips for me. Each surgery recovered wonderfully with minimal scaring. Doing the best for his patients is his highest priority.

May 15 2020

Review for Dr. Lehman

I am under the care of doctor starkman and his office. I find doctor starkman to be patient, knowledgeable, empathetic, explains everything, answers all your questions and takes his time. I highly recommend doctor starkman. His office staff is just as compassionate and helpful.

Beverley of south hadley May 15 2020

Review for Dr. Starkman

An excellent doctor. Has been my PCP for many years. Is thorough and careful. Probably saved my life once by detecting a small anomaly. Puts her heart into her work.

May 13 2020

Review for Dr. Cameron

great doctor no complaints

daniel lamson May 13 2020

Review for Dr. Young

He’s an excellent surgeon but leaves a lot to be desired on his bedside manner. He’s very short with you and doesn’t give you much time. Has no personality.

May 13 2020

Review for Dr. Corsetti

Very professional office staff, short wait times for appointments. Dr. Wint answered all the questions I had in a thorough and clear manner.

Ron D. May 13 2020

Review for Dr. Wint

This is a bad doctor in a bad neighborhood. Stay away from Dr. Borden and stay away from his practice.

May 13 2020

Review for Dr. Borden

I've been a patient of Dr McDonald for more than 12 years he is very compassionate and trustworthy. Excellent Doctor!

Nancy Lopez May 12 2020

Review for Dr. McDonald

Linda May 12 2020

Review for Dr. Singh

COVID expert

Scott May 12 2020

Review for Dr. Bayuk

Had a very positive and professional experience with Dr Santaniello and his staff. Very caring and capable with excellent results. There is none better than Dr Santaniello

May 11 2020

Review for Dr. Santaniello

May 11 2020

Review for Dr. Olsen

Dr. Corsetti is amazing. He takes time to explain everything to you. He does it in a way that makes you feel good about what’s wrong & what your options are to have it taken care of. He’s very thorough & makes you feel comfortable with him. I highly recommend him.

Margaret Kennedy May 10 2020

Review for Dr. Corsetti

Dr. Wint was the best. From the first day he did x-rays, scheduled a MRI then surgery. He referred me to physical therapy after the surgery. Follow up was a breeze. His office is clean and the staff is very friendly and helpful. I highly recommend him!

Terry Tulyholowycz May 09 2020

Review for Dr. Wint

I felt very comfortable at his office. Dr Moran was very helpful, kind and so nice. He is highly respectful to his patients. I really respect him and his professionalism in his job.

Raghida Antoun May 08 2020

Review for Dr. Moran

I found the man to me very egotistical and controlling, not "patient-centered".

Neil Pregozen May 08 2020

Review for Dr. Shaker

She has great bed side manners and is very complete in her exams.

Richard M. Osgood May 08 2020

Review for Dr. Hession

I absolutely would recommend Dr. Cowan. He was very professional,kind and listened well and offered suggestions for treatment.

Beth May 07 2020

Review for Dr. Cowan

Awesome

May 07 2020

Review for Dr. Cowan

Maria Rivas May 06 2020

Review for Dr. Cowan

He's incompetent, and a liar. And he has the personality of a kitchen appliance. See someone else, anyone else.

May 04 2020

Review for Dr. Tran

Dr Delacey is very through in his examinations and always follows up with a phone call with any test results and plan to address any issues

Thomas Massey May 04 2020

Review for Dr. Delacey

he did a complex shoulder repair for my son. exceptional surgeon, great manner w/pts. clear and open about unexpected event during surgery, careful, thorough. brilliant surgeon. he was great.

May 03 2020

Review for Dr. Bullock

My daughters and I have been patients of Dr Kate’s for 20 years. We have been so fortunate to have her thoughtful care through many difficult times. We are so grateful for her medical guidance and personal interest. Cannot recommend her or her wonderful practice enough!

Karen - Belchertown May 02 2020

Review for Dr. Atkinson

The best

May 02 2020

Review for Dr. Helmuth

Great physician, good bedside manner.

May 01 2020

Review for Dr. Adler

Anna Ronan May 01 2020

Review for Dr. McDonald

Location

Baystate Medical Center

759 Chestnut Street, Springfield, MA 01199