Baystate Medical Center
Patients that would definitely recommend
5% higher than the national average
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
America's 50 Best Hospitals Awardâ„¢ (2019, 2018, 2017)
Top 1% in the nation for providing the highest clinical quality year over year
America's 250 Best Hospitals Awardâ„¢ (2019, 2018, 2017)
Top 5% in the nation for consistently delivering clinical quality
Patient Safety Excellence Awardâ„¢ (2019)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
Specialty Clinical Quality Awards
America’s 50 Best Hospitals for Cardiac Surgery Award™ (2019, 2018, 2017)
Superior clinical outcomes in heart bypass surgery and heart valve surgery
America’s 100 Best Hospitals for Cardiac Care Award™ (2019, 2018, 2017)
Superior clinical outcomes in heart bypass surgery, coronary interventional procedures, heart attack treatment, heart failure treatment, and heart valve surgery
America’s 100 Best Hospitals for Coronary Intervention Award™ (2019, 2018, 2017)
Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)
America’s 100 Best Hospitals for Spine Surgery Award™ (2019)
Superior clinical outcomes in back and neck surgeries and spinal fusion procedures
Gastrointestinal Care Excellence Awardâ„¢ (2019, 2018)
Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis
General Surgery Excellence Awardâ„¢ (2019)
Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries
Critical Care Excellence Awardâ„¢ (2018, 2017)
Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies
Neurosciences Excellence Awardâ„¢ (2018, 2017)
Superior clinical outcomes in stroke care and neurosurgery
Pulmonary Care Excellence Awardâ„¢ (2018)
Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia
Stroke Care Excellence Awardâ„¢ (2018, 2017)
Superior clinical outcomes in the care and treatment of stroke
America’s 100 Best Hospitals for Pulmonary Care Award™ (2017)
Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experiencePatients who gave a rating of 9 or 10
Equal to the national average
Would definitely recommend
5% higher than the national average
Baystate Medical Center
National Average
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Discharge Information
Percent of patients who said they were given information about recovering at home
Baystate Medical Center
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Baystate Medical Center
National Average
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Providers
