Baystate Medical Center

75%

Patients that would definitely recommend
5% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 50 Best Hospitals Award™ (2019, 2018, 2017)

Top 1% in the nation for providing the highest clinical quality year over year

America's 250 Best Hospitals Award™ (2019, 2018, 2017)

Top 5% in the nation for consistently delivering clinical quality

Patient Safety Excellence Award™ (2019)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

America’s 50 Best Hospitals for Cardiac Surgery Award™ (2019, 2018, 2017)

Superior clinical outcomes in heart bypass surgery and heart valve surgery

America’s 100 Best Hospitals for Cardiac Care Award™ (2019, 2018, 2017)

Superior clinical outcomes in heart bypass surgery, coronary interventional procedures, heart attack treatment, heart failure treatment, and heart valve surgery

America’s 100 Best Hospitals for Coronary Intervention Award™ (2019, 2018, 2017)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

America’s 100 Best Hospitals for Spine Surgery Award™ (2019)

Superior clinical outcomes in back and neck surgeries and spinal fusion procedures

Gastrointestinal Care Excellence Award™ (2019, 2018)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

General Surgery Excellence Award™ (2019)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

Critical Care Excellence Award™ (2018, 2017)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Neurosciences Excellence Award™ (2018, 2017)

Superior clinical outcomes in stroke care and neurosurgery

Pulmonary Care Excellence Award™ (2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Stroke Care Excellence Award™ (2018, 2017)

Superior clinical outcomes in the care and treatment of stroke

America’s 100 Best Hospitals for Pulmonary Care Award™ (2017)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

  • Pressure sores or bed sores acquired in the hospital

4 ratings were better than expected

8 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
69%

Patients who gave a rating of 9 or 10
Equal to the national average

75%

Would definitely recommend
5% higher than the national average

Baystate Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%77%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%60%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Baystate Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%50%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%73%73%

Baystate Medical Center

National Average

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%59%66%

Providers

470 Granby Rd South Hadley, MA 01075undefined mi
50 Wason Ave Springfield, MA 01107undefined mi
2150 Main St Springfield, MA 01104undefined mi
4377 Hunters Park Ln Orlando, FL 32837undefined mi
3350 Main St Springfield, MA 01107undefined mi
575 Beech St Holyoke, MA 01040undefined mi
6550 Fannin St Ste 1801 Houston, TX 77030undefined mi
1221 Main St Ste 216 Holyoke, MA 01040undefined mi
Dr. Louis Adler, MDOrthopedic Hand Surgery
Dr. Louis Adler, MD
300 Birnie Ave Springfield, MA 01107undefined mi
701 Enfield St Ste 100 Enfield, CT 06082undefined mi
3640 Main St Ste 201 Springfield, MA 01107undefined mi
10 Main St Ste 2 Florence, MA 01062undefined mi
Dr. Alueshima Akough, MDInternal Medicine
Dr. Alueshima Akough, MD
759 CHESTNUT ST Springfield, MA 01199undefined mi
Dr. Aroosa Alam, MDPediatric Medicine
Dr. Aroosa Alam, MD
759 CHESTNUT STREET Springfield, MA 01199undefined mi
Dr. Michael Albert, MDGeneral Surgery
Dr. Michael Albert, MD
2 Medical Center Dr Ste 404 Springfield, MA 01107undefined mi
Dr. Vanna Albert, MDEmergency Medicine
Dr. Vanna Albert, MD
4755 OGLETOWN STANTON RD STE LE45 Newark, DE 19718undefined mi
115 Elm St Enfield, CT 06082undefined mi
3300 Main St Fl 3 Ste B Springfield, MA 01199undefined mi
419 W Redwood St Ste 300 Baltimore, MD 21201undefined mi
Dr. Mehak Ali, MDInternal Medicine
Dr. Mehak Ali, MD
4422 3rd Ave Bronx, NY 10457undefined mi
3350 Main St Fl 2nd Springfield, MA 01107undefined mi
48 E Silver St Ste 2 Westfield, MA 01085undefined mi
759 CHESTNUT ST Springfield, MA 01199undefined mi
Dr. Steven Allen, MDDiagnostic Radiology
Dr. Steven Allen, MD
100 Wason Ave Ste 300 Springfield, MA 01107undefined mi

Location

Baystate Medical Center

759 CHESTNUT STREET, Springfield, MA 01199