Baystate Franklin Medical Center

68%

Patients that would definitely recommend
2% lower than the national average


Baystate Franklin Medical Center is a medical facility located in Greenfield, MA. This hospital has been recognized for Patient Safety Excellence Award™ and Pulmonary Care Excellence Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2020, 2019, 2018)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

Pulmonary Care Excellence Award™ (2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

12 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
65%

Patients who gave a rating of 9 or 10
4% lower than the national average

68%

Would definitely recommend
2% lower than the national average

Baystate Franklin Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%78%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%79%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%61%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%91%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%52%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%66%66%

Baystate Franklin Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%45%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%73%73%

Providers

Provider Reviews

Jul 17 2020

Review for Dr. Stamm

Dr. Stern was encouraging and helpful with suggestions for continuing on my medications as usual. No surprises as I've been in heart failure for more than twelve years, improving since first diagnosed. I would gladly see him again.

Nadine Gallo Jul 03 2020

Review for Dr. Stern

Laura Cote Jun 18 2020

Review for Dr. Kawar

PEB Jun 18 2020

Review for Dr. Gump

I would give him high recommendation as he has performed surgery twice on my husband, and several other individuals who I recommended to him with great success and results.

Nancy Talbot Jun 10 2020

Review for Dr. Lehman

He has done my right knee replacement 2 years ago and it's very much inproved.Im about to have him do the other knee next week and I'm very confident he will do a grate job again.Thank you Dr Lehman.

Peter Will May 29 2020

Review for Dr. Lehman

Marcia Toledo May 21 2020

Review for Dr. Bullock

Was very thorough and concerned about my condition

May 19 2020

Review for Dr. Lehman

Two Time Cancer Survivor May 17 2020

Review for Dr. Marsh

Dr. Lehman is a highly talented surgeon. He replaced two knees and two hips for me. Each surgery recovered wonderfully with minimal scaring. Doing the best for his patients is his highest priority.

May 15 2020

Review for Dr. Lehman

John Cahill May 15 2020

Review for Dr. Carlan

COVID expert

Scott May 12 2020

Review for Dr. Bayuk

he did a complex shoulder repair for my son. exceptional surgeon, great manner w/pts. clear and open about unexpected event during surgery, careful, thorough. brilliant surgeon. he was great.

May 03 2020

Review for Dr. Bullock

Dr. Lehman and the staff are wonderful. Very thorough in their explanations and desire to help.

Apr 21 2020

Review for Dr. Lehman

PA STUDENT Apr 20 2020

Review for Dr. Pundla

Whacko

Apr 13 2020

Review for Dr. Halperin

Mar 16 2020

Review for Dr. Kawar

MA - Feb 28 2020

Review for Dr. Kawar

Ben M Feb 25 2020

Review for Dr. Shukla

Over the years, I've seen he cares—about all his patients. Skilled, gentle, personable. Through many yearly exams, a few potential emergencies, and 2 cataract surgeries. As to the wait time, of course it varies. But shorter than many Dr. offices—with a good varied magazine supply.

Feb 24 2020

Review for Dr. Austin

She performed my surgery while my oncologist was not available in 2018. She listened well and spoke to me at length about my concerns.

Feb 20 2020

Review for Dr. Kawar

Is best neurologist I have ever met!

JOHN P GIFFORD Feb 19 2020

Review for Dr. O'Connell

Extremely competent, straightforward, delightful personality.

Feb 10 2020

Review for Dr. Kawar

Dr Van Stee is amazing!

Jan 26 2020

Review for Dr. van Stee

Dr van Stee is amazing I can breath because of her

Laurie Nulph Jan 21 2020

Review for Dr. van Stee

I thought Dr. Katz was compassionate, very informative, and very kind and sincere.

Vikki pitts Jan 10 2020

Review for Dr. Katz

Excellent physician ! Great person

Jan 06 2020

Review for Dr. Jackowitz

One of the best doctors I have ever seen. He is professional, down to earth, knows his stuff and cares about his patients. My whole family sees him. I recommend him to everyone.

Jan 03 2020

Review for Dr. Bayuk

Very kind and trustworthy. towards my daughter. She explains treatments and her assessments.

Jan 02 2020

Review for Dr. van Stee

Dec 20 2019

Review for Dr. Lehman

Dr. Pundla has been an excellent doctor. I highly recommend him. His approach is practical, friendly, and attentive, so I have been happy to continue with him as my PCP (and I'm extremely fussy, so take my word for it!!)

Rich M. Dec 19 2019

Review for Dr. Pundla

Daniel Mulvenna Dec 07 2019

Review for Dr. Lovelace

I had a wonderful experience with Dr. Greenbaum. He did both my hip replacements last summer and it was a life changer.

RYB Dec 05 2019

Review for Dr. Greenbaum

Had total left knee replacement on 11/1/19, everything going according to plan. Wound is healing perfect. Right hip and right knee to go winter into late spring. Great job Dr. Lehman.

Nov 24 2019

Review for Dr. Lehman

Susan M. Nov 16 2019

Review for Dr. Randhawa

Andre Velian Nov 07 2019

Review for Dr. Bullock

Compassionate, friendly, thorough knowledgeable doc. This specialist can be trusted to do a complete and comprehensive exam from diagnosis through treatment.

Diagnostic Cystoscopy Nov 07 2019

Review for Dr. Alexander

Nov 04 2019

Review for Dr. Tyson

Nov 03 2019

Review for Dr. Bayuk

Dr Johnson has always been amazing every single time I have seen her. She takes the time to listen to my concerns, always has answers to my questions, and has a great bedside manner. Hands down she is the best OBGYN I have ever come across in my 45 years.

Rebecca Stewart Nov 01 2019

Review for Dr. Johnson

Great office

Jon Nov 01 2019

Review for Dr. Bayuk

Oct 26 2019

Review for Dr. O'Connell

excellent, honest pulled no punches , down to earth. Very happy to have met him.

Rick Henry Oct 04 2019

Review for Dr. Lovelace

Best care I've had in 64 years. Clear, comprehensive, dialogue. Tireless advocate for patients with regards to overall treatment.

Col FG Sep 20 2019

Review for Dr. Thomas

Very knowledgeable and competent. Always asks if there is anything else you want to talk about.

Bob Taylor in Leyden, MA - Sep 14 2019

Review for Dr. Carlan

My son has had some health issues and needed some allergy testing. Dr. Van Stee has been amazing! Very patient and kind. Explaining results and going over our plans for the future. So thankful for such an amazing Knowledgeable Dr!

Melissa G Sep 13 2019

Review for Dr. van Stee

Prepare to wait 45 minutes to an hour. Dr. Ferry is always running behind.

Frustrated Sep 07 2019

Review for Dr. Ferry

Excellent. Dr Haider was very diligent about the care received. He has a sense of humor along with his smile and sense of urgency to the care of the patient. He checked up frequently after each procedure. A true gentlemen and very professional.

Jean D Aug 22 2019

Review for Dr. Haider

C.G. Aug 14 2019

Review for Dr. Lyman

Patricia Vandenberg Aug 09 2019

Review for Dr. Kawar

CM Aug 07 2019

Review for Dr. Lehman

Very knowledgeable, pleasant bedside manner. Highly recommend for any urological issues.

Bob Aug 02 2019

Review for Dr. Tran

Aug 01 2019

Review for Dr. Stamm

W.H. Aug 01 2019

Review for Dr. Spence

Jul 30 2019

Review for Dr. Darabi

Made medication decisions without my consent. Didn't notify me of drug interactions.

Jul 05 2019

Review for Dr. Hesse

My husband has seen Dr. Kaufman on several occasions for diabetic wounds and he is the best of the best and will tell you how he sees it with an awesome bedside manner.

Terri Davis Jul 04 2019

Review for Dr. Kaufman

Jun 17 2019

Review for Dr. Marsh

Jun 07 2019

Review for Dr. Bhatnagar

She did run late, but it was worth the wait. I felt she really listened to me and took into consideration my concerns and ideas about medications. She also did some research on that laptop computer while I was there and shared it with me. Very valuable.

May 20 2019

Review for Dr. Ferry

Well-organized and personable. Good diagnostic skills.

May 16 2019

Review for Dr. O'Connell

Y

May 13 2019

Review for Dr. Paknia

I had 2 knees and a hip replacement. Wonderful surgeon, he explained every detail of the procedure so that I would understand what was going to happen. Really liked him and his staff so professional

Apr 25 2019

Review for Dr. Greenbaum

Dr Potee was my Doctor for more than 5 years. She is knowledgeable, caring and just an all around great Doctor. When she left BMC, I was willing to follow her to greenfield practice which is actually 2 hours away. I am so happy to see her doing great things.

Apr 24 2019

Review for Dr. Potee

A fantastic physician! Brilliant! Caring! He saved my life.

Apr 23 2019

Review for Dr. Poret

Get second opinion

Apr 09 2019

Review for Dr. Frangie

Apr 06 2019

Review for Dr. Cesar

Apr 05 2019

Review for Dr. Tran

Apr 04 2019

Review for Dr. Tran

Dr. Greenbaum was an excellent doctor & I would recommend him to anyone 100%. He will really be missed from New England Orthopedics.

Mar 28 2019

Review for Dr. Greenbaum

Did not like Dr. Ruth when I went in to see her she told me I had the flu guess what I had a bad UTI which is dangerous for me because I had just had a knee replacement done. She even took a urine sample and did not call me I had to go back the UTI was getting worse. I will never trust her again.

Mar 27 2019

Review for Dr. Potee

Dr Gump is always thorough, cheerful, friendly and helpful. She answers patient portal questions promptly and she has a nice nurse, makes herself available and works with a group with everything on site. Love her.

Mar 22 2019

Review for Dr. Gump

I have always found Dr. Walker to be very attentive and knowledgeable. We have been with her for several years for pediatric care.

Mar 20 2019

Review for Dr. Walker

Excellent Doctor.

Mar 13 2019

Review for Dr. Ajello

Staff is great and Dr. explained things well. Great experience.

Mar 05 2019

Review for Dr. van Stee

One of the best. Listens, explains and takes his time if you have questions. Love this guy!

Mar 04 2019

Review for Dr. Haider

Hes awesome....

kadtie in FLORENCE, MA - Mar 02 2019

Review for Dr. Bayuk

Excellent Doctor and that says it all.

Donna Fratianni in Agawam, MA - Mar 01 2019

Review for Dr. Frangie

MA - Feb 22 2019

Review for Dr. Hynninen

Excellent

Maureen in Lee, MA - Feb 15 2019

Review for Dr. O'Connell

I had lumbar fusion surgery with Dr. Anderson he was very helpful and explained the procedure to me and took his time with me. He office staff is very pleasant and helpful. I would recommend him to anyone.

Feb 14 2019

Review for Dr. Anderson

Pandora in MA - Feb 10 2019

Review for Dr. Jackson

Feb 09 2019

Review for Dr. Spence

A great doctor...

Feb 09 2019

Review for Dr. Ajello

superb pulmonologist and pleasant !

Betty Hause in Gill - Feb 05 2019

Review for Dr. Ajello

Great!

Jan 12 2019

Review for Dr. Sonn

dakus is a good doctor he needs to have a talk with other people doing scripts having a bad time with them dont know why just started a short time ago has to be changed

Dec 18 2018

Review for Dr. Dacus

Sunderland, MA - Dec 12 2018

Review for Dr. Polonsky

Brattleboro, VT - Dec 08 2018

Review for Dr. Ferry

Nov 14 2018

Review for Dr. Cesar

Linda Paquette RN, BSN, LNC/ Patient in Hampden, MA - Nov 12 2018

Review for Dr. Anderson

Dr. Bayak gave me my life back! I had a chronic cough for a very long time. Finally after many doctors, tests and medications, Dr. Bayak was able to diagnosis and treat my cough. For anyone dealing with a chronic cough he is the best!

Diane in Belchertown, MA - Nov 08 2018

Review for Dr. Bayuk

Awesome experience with Dr. Frangie and the whole office. Everyone was so nice, minimal wait time, very helpful. He was very clear on how the lasik procedure would go and addressed all my concerns. He has a confident demeanor so I knew I would have the best results.

jr in greenfield, MA - Nov 01 2018

Review for Dr. Frangie

He explains conditions and treatments very well. He talks with me rather than at me and includes me in th decision making.

Joyce Vincent in Sunderland - Oct 24 2018

Review for Dr. O'Connell

No bed side. Manner!

Sharon mason in GA, GA - Oct 23 2018

Review for Dr. Tyson

He is great Dr. Cool. ??

Ronnie 41 in Amherst, MA - Oct 20 2018

Review for Dr. Bayuk

Location

Baystate Franklin Medical Center

164 High St, Greenfield, MA 01301

Frequently Asked Questions

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