Baystate Franklin Medical Center


Patients that would definitely recommend
8% lower than the national average

Baystate Franklin Medical Center is a medical facility located in Greenfield, MA. This hospital has been recognized for Patient Safety Excellence Award™.


Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2021, 2020, 2019)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

12 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience

Patients who gave a rating of 9 or 10
5% lower than the national average


Would definitely recommend
8% lower than the national average

Baystate Franklin Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well


Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well


Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients


Discharge Information

Percent of patients who said they were given information about recovering at home


Care Transition

Percent of patients who said they understood their care needs when they left the hospital


Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff


Baystate Franklin Medical Center

National Average


Percent of patients who said the area around their rooms was always kept quiet at night



Percent of patients who said their room and bathroom were always kept clean



Provider Reviews

James A. Lomastro PhD Jul 28 2021

Review for Dr. Lyman

Had a telemedicine appointment and he was very thorough. Excellent bedside manner!

Stewart stoute Jul 24 2021

Review for Dr. Bullock

I feel that Dr Tran is a compassionate professional. Dr Tran is aware of his patients both as persons who may need accurate diagnosis and persons why may be dealing with cancer. I feel that I owe my life to his knowledge and his ability to find a way to assist me have a normal life.

William Brezinski Jul 20 2021

Review for Dr. Tran

Jul 16 2021

Review for Dr. Lehman

Patient, really listens & has good advice!

Marilyn Jun 24 2021

Review for Dr. Spitzer


Baystate Franklin Medical Center

164 High St, Greenfield, MA 01301

Frequently Asked Questions

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