hospital-image
hospital-image

Baystate Franklin Medical Center

Baystate Franklin Medical Center is a medical facility located in Greenfield, MA. This hospital has been recognized for Patient Safety Excellence Award™.

61%

Patient Experience Rating

3% lower than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™

Patient Safety Excellence Award™ (2024, 2023, 2022)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was better than expected

11 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Heart Attack

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Failure

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Diabetic Emergencies

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pulmonary Embolism

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Respiratory Failure

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Sepsis

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Gallbladder Removal Surgery

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Colorectal Surgeries

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Gastrointestinal Bleed

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pancreatitis

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Upper Gastrointestinal Surgery

Mortality In-Hospital

Better than Expected

Mortality within 30 days

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Stroke

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
58%

Patients who gave a rating of 9 or 10

7% lower than the national average

61%

Would definitely recommend

3% lower than the national average

Baystate Franklin Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%74%75%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%77%74%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%61%57%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%57%56%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%48%47%

Baystate Franklin Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%44%55%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%72%66%

Providers

Provider Reviews

The tech:asst was professional-dr was explaining very clearly-but how do I get to Gardner is there a bus -why do I need 2 more appointments-something in writing would be helpful as to the steps involved for my cataract surgery and when i need appointments

Lucia smith Jul 17 2024

Review for Dr. Alfred

Great personality compassionate innovative, instructive. I always felt better after she left. She gave me follow up instructions. to do stretches and exercises.Dr Obregon was very knowledgeable about how to treat my post operations and made it possible for me to walk better than I had in years. she...

Vincent DeLazzero Jul 14 2024

Review for Dr. Obregon

Friendliness and care

Jul 14 2024

Review for Dr. Alfred

I have been with Dr. Alfred for many years. He has keep my vision clear. Have had cataract surgery with him and now treating for dry eyes. All well done. Great Doctor!

Sue Jul 13 2024

Review for Dr. Alfred

Dr. Lehman explained things thoroughly and answered my questions in detail. Very comprehensive and informative!

Steve Fox Jul 13 2024

Review for Dr. Lehman

Location

Baystate Franklin Medical Center

164 High St, Greenfield MA 01301

CallDirections

(413) 773-0211

Frequently Asked Questions

Where is Baystate Franklin Medical Center located?

Baystate Franklin Medical Center is located at 164 High St, Greenfield, MA 01301. Find other locations and directions on Healthgrades.

Has Baystate Franklin Medical Center won any recent awards from Healthgrades?

Yes, Baystate Franklin Medical Center has been awarded with Patient Safety Excellence Award™ in the past two years.

Is Baystate Franklin Medical Center highly rated with patients?

58% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does Baystate Franklin Medical Center score well in safety ratings?

Healthgrades tracks outcome ratings for 12 hospital services. View more details here.

How do I get in at Baystate Franklin Medical Center?

Phone number, appointment information, and directions can be found on Healthgrades Baystate Franklin Medical Center profile..

How does Baystate Franklin Medical Center rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

164 High St

Greenfield, MA 01301

Directions

(413) 773-0211