New England Baptist Hospital

91%

Patients that would definitely recommend
21% higher than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

4 ratings were better than expected

  • Death following a serious complication after surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery

9 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
89%

Patients who gave a rating of 9 or 10
20% higher than the national average

91%

Would definitely recommend
21% higher than the national average

New England Baptist Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%86%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%88%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%72%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%94%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%64%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%77%66%

New England Baptist Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%59%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%82%73%

Providers

Provider Reviews

JH from Framingham Jul 04 2020

Review for Dr. Zannikos

Helen Hurley Jul 02 2020

Review for Dr. Avraham

Mara R Jul 01 2020

Review for Dr. Abdeen

TOTAL HIP REPLACEMENT - AFTER 1 MONTH I WAS BACK TO PLAYING PICKLEBALL AND GOLF. WAITED MUCH TOO LONG TO GET THIS DONE. THANK YOU.

FRANCIS O. Jun 30 2020

Review for Brian Johnson

Dr Kapasi, Is one of the best Doctors, I have seen, He listened to me and Explained what the follow up will be.

Jun 26 2020

Review for Dr. Kapasi

Wonderful! He performed both an emergency microdiscectomy and a fusion at L5S1. I feel fabulous a year and a half after the latter. He has amazing bedside manners and is very personable. I cannot more highly recommend him.

Jun 25 2020

Review for Dr. Zannikos

She speaks clearly and answers questions. She treats patients with respect as well as her staff the reception desk always helpful and the Nurses are great I can't put into words how great they are......

Cheryl T Jun 23 2020

Review for Dr. Zalkind

Jun 23 2020

Review for Dr. Sganga

A breath of fresh air. Explained everything clearly and gave me a quick diagnosis. No surgery necessary. When do you ever hear that?

Jun 22 2020

Review for Dr. Hartshorn

Superb in every way!!!! I would recommend her to anyone who wants the best!!

Jun 21 2020

Review for Dr. Quibell

Dr. Kapasi is the first doctor to REALLY listen and understand in the two years I’ve been dealing with this pain. He was friendly, compassionate and immediately took measures to get my pain under control. Highly recommend him!

Lea Johnston Jun 12 2020

Review for Dr. Kapasi

Did a great job of explaining procedure. Speaks to quickly at times.

Jun 11 2020

Review for Dr. Kapasi

Doctor was very friendly and extremely knowledgeable! I would gladly see him in the future.

Jen Lee Jun 09 2020

Review for Dr. Kapasi

Denise Norwell Jun 08 2020

Review for Dr. McConville

Jim Seidewand Jun 03 2020

Review for Dr. Werger

Excellent orthopedic surgeon ! He really knows his stuff! Would recommend him hands down !

May 28 2020

Review for Dr. Murphy

On time, great personality, quick and almost painless procedure

May 21 2020

Review for Dr. Kapasi

I went in for lumbar spine shot and felt nervous about anticipated pain. Dr Kapasi was upbeat, reassured me that I would do fine and he was right. Quick procedure!

Betsy Morrison May 19 2020

Review for Dr. Kapasi

May 18 2020

Review for Dr. Saillant

May 18 2020

Review for Dr. McConville

Samuel R May 15 2020

Review for Dr. Millis

May 12 2020

Review for Dr. Abdeen

Outstanding service and expertise, making me feel that Dr Kapasi knows what he is doing. What else can you ask for

Brian Piani May 06 2020

Review for Dr. Kapasi

May 05 2020

Review for Dr. Kapasi

Treated my Achilles tendinitis with shock hammer treatment with great results. Took about 6 months to see any benefits but have been pain free ever since. Very grateful

Apr 30 2020

Review for Dr. Hester

Dr Hester is an Excellent MD. He is knowledgeble, kind and through.

B Pederen Apr 24 2020

Review for Dr. Hester

Dr. Kapasi is one of the best doctors i have met. He is very caring and compassionate towards his patients. He is very gentle during procedure. With other doctors i have had, the procedure used to be painful. I would recommend him to anybody who is in pain.

Rocco Apr 20 2020

Review for Dr. Kapasi

Amazing. He helped me solve the problem of what was wrong with my joints, despite being so young. His hard work and dedication changed me from near-crippled to sprinting and running around. Nobody else would give me the time of day until I met him. 100/10 ??

V.S. Apr 20 2020

Review for Dr. Feliz

Sylvia Hildebrandt Apr 19 2020

Review for Dr. Ibrahim

Apr 16 2020

Review for Dr. Abdeen

Apr 15 2020

Review for Dr. Micheli

Dr Kapasi pinpointed the source of my problem quickly and is scheduling a treatment. I was confident in his analysis, although it remains to see what relief from pain I achieve. But I felt very hopeful after speaking with him.

Susan R-F Apr 09 2020

Review for Dr. Kapasi

I’m a truck driver and Back problems are not easy to pinpoint, especially as we age. Dr Kapasi uses advanced and clear-cut methods in his practice and is very trustworthy!

Mike Collier Apr 08 2020

Review for Dr. Kapasi

Dr. Kapasi was very thorough and provided me many alternative treatments to my nerve and muscle pain while pregnant. He is also very friendly and professional. Highly recommend!

Mar 16 2020

Review for Dr. Kapasi

he was able to direct me to the correct prognoses by using MRI technology. The problem was a nerve being impinged and causing the problem. He then used a cortisol shot guided by a laser to find and inject the nerve. Amazing technology and implementation of a problem I have had for over 35 years

jud goodnow Mar 13 2020

Review for Dr. Bernard

Joe Welch Mar 11 2020

Review for Dr. McConville

Patty Cabey Springfield, MA Mar 09 2020

Review for Dr. Baratz

CH Mar 07 2020

Review for Dr. Zannikos

Don H. Mar 06 2020

Review for Dr. McConville

Xander Mar 06 2020

Review for Dr. Zannikos

I needed both knees replaced, Dr. Abdeen came highly recommended by my primary care Doctor. Dr. Abdeen is very professional, answered all my questions and did a wonderful job. I had no problems after each surgery, I would recommend her to anyone who needs knee replacement. Very happy patient ??

Mar 05 2020

Review for Dr. Abdeen

Mar 04 2020

Review for Dr. Miller

Best doctor ever!

Justine Whooley Feb 23 2020

Review for Dr. Finocchiaro

Had a torn meniscus on right knee repaired & then total knee replacement on same knee 7 months later. Both surgeries went perfectly. I would highly recommend Dr Mulroy. He’s the best!

Ivo Mortarelli Feb 19 2020

Review for Dr. Mulroy

Jack McCarthy Feb 19 2020

Review for Dr. Mulroy

I was very happy with Dr Mulroy I was amazed at how smoothly everything went from start to Finnish awesome ??

Paul Erwin Feb 19 2020

Review for Dr. Mulroy

Feb 18 2020

Review for Dr. Abdeen

Trying to get surgery date, and having no luck. very very frustrating and rude.

Feb 14 2020

Review for Dr. Warner

A true doctor, very attentive to his patients and to detail at getting the full clinical picture. I would definitely recommend him to anyone who needs high level orthopedic treatment. He will work with you. He is all about his patients to get better on their problems.

Jadeelylah Feb 14 2020

Review for Dr. Baratz

CBBarker Feb 12 2020

Review for Dr. Hartshorn

Owen Feb 11 2020

Review for Dr. Kocher

He is so knowledgeable and actually listens to you and your concerns.

Nanci Feb 11 2020

Review for Dr. Kapasi

Great surgeon and would HIGHLY recommend. Good bedside manner and answered all my questions and concerns. Can now walk and have NO hip pain. Cannot say enough good about Dr. Werger. Thank you

Ellen Feb 10 2020

Review for Dr. Werger

Wonderful experience. My friend works at Beth Israel and has sent 3 family members to him. Apparently he is known for taking on the hardest cases in the Massachusetts.

Courtney Feb 09 2020

Review for Dr. Miller

He is very knowledgeable and really takes his time to explain in detail

Suzanne Hebb Feb 06 2020

Review for Dr. Re

Dr Wegner is always very professional and caring about your condition. His accuracy with my injection and blocks has provided me with great relief from pain, for the past eight years.

Sandra L Bouzianis Feb 06 2020

Review for Dr. Wenger

Dr Kapasi was very thorough in examination and would highly recommend him.

Feb 06 2020

Review for Dr. Kapasi

Jane S. Feb 04 2020

Review for Dr. Quibell

Jan 31 2020

Review for Dr. Green

Dr. Kapasi has treated my L5 S1 condition for three years. I have valued his diagnostic knowledge and skills throughout my treatment period. I highly recommend his services.

Nelson T. Osborn Jan 29 2020

Review for Dr. Kapasi

Jan 28 2020

Review for Dr. Armitage

Fixed the problem! Jan 22 2020

Review for Dr. Sganga

Complete skin exams; attention to several historical and current, acute dermatological matters.

Jan 16 2020

Review for Dr. Morton

This particular doctor was one of the most considerate people I have met in a long time My mom's surgery was treated in a very considerate and kind way with plenty of patience with giving me the knowledge to feel at ease

Jan 16 2020

Review for Dr. Hartshorn

Outstanding from beginning to end for diagnosis, treatment, and follow up. I am a return patient and will return again if necessary.

Jan 14 2020

Review for Dr. Re

Tom Wright Jan 11 2020

Review for Dr. Warner

CYNTHIA BALCH Jan 08 2020

Review for Dr. Prybyla

I Never met doctor like him, makes you feel total at ease and within minutes all your pain is gone ,he is a miracle worker. no doubt the best, TOP SHELF

ANDREW RUGGIANO Jan 07 2020

Review for Dr. Feliz

Jim 1/6/2020 Jan 06 2020

Review for Dr. Warner

Darlpf Jan 03 2020

Review for Dr. Miller

PdL in MA - Dec 25 2019

Review for Dr. Avraham

Dr Zannikos performed successful spinal fusion surgery on me on November 19, 2019. I am just about pain free in just 3 short weeks.

George N Neilson Jr Dec 13 2019

Review for Dr. Zannikos

K. C. Dec 10 2019

Review for Dr. Quibell

Dr. Quibell has always gone above and beyond to provide the most thorough care. Her expertise and experience is unmatched and I would not trust anyone else!

Anonymous Dec 10 2019

Review for Dr. Quibell

Dr. Quibell is truly gifted when it comes to faces. I was so nervous to look different than myself and just wanted some small changes. Not only did she bring my vision to life but she exceeded my expectations! I would never go or trust anyone else.

Haley P. Dec 10 2019

Review for Dr. Quibell

J Georges Dec 06 2019

Review for Dr. Doherty

Rob Henderson Dec 03 2019

Review for Dr. Christiano

Chris F Nov 28 2019

Review for Dr. Saillant

Excellent care. Dr. Shah and his assistants are very kind and respectful. I was able to get an appointment within 5 days of my phone call.

Leeann Bailey Nov 26 2019

Review for Dr. Shah

Adam Levy Nov 24 2019

Review for Dr. Warner

Broke my left wrist, and my right hand at the same time. We both had a good laugh about it. Great guy. Made me feel at ease about it. Fixed me up in surgery and had me back at work in 9 weeks!!

Will Nov 21 2019

Review for Dr. Saillant

I loved Dr. Shah - he did my knee replacement and I'm walking great!

Patty Nov 21 2019

Review for Dr. Shah

Dr Kapasi is very matter of fact, all business. I appreciate his precision and skill with administering my injection. Very professional staff. I feel safe. I do wish he could provide me with a miracle but just have to play wait and see with regard to the shots.

MA - Nov 21 2019

Review for Dr. Kapasi

Lena Alleyne Nov 19 2019

Review for Dr. Ackland

Dr. Abdeen is a very competent surgeon and, equally important, a caring person. She replaced my left hip and did a great job. I am as good as new thanks to her skills. She listens to questions and concerns and provides answers. In addition, all of the BI support staff were fantastic.

Ed from Canton Nov 16 2019

Review for Dr. Abdeen

Elizabeth Nov 14 2019

Review for Dr. Saillant

Doctor Leckie took good care of my dad at a time of crisis. He had back surgery years ago in Boston and needed a re-do. Everything went well and he's doing better.

Nov 06 2019

Review for Dr. Leckie

Mahala H. Nov 06 2019

Review for Dr. Quibell

Very satisfied experience

Patricia N. Nov 05 2019

Review for Dr. Quibell

I have a Left Shoulder Surgery, it was great experience overall, super professional team, very grateful

Oscar O Bran Nov 05 2019

Review for Dr. Ackland

Kerry M. Nov 05 2019

Review for Dr. Quibell

the staff is helpful and knowledgeable The experience is comfortable and relaxing I completely trust Dr. Quibell

Gayle M. Nov 04 2019

Review for Dr. Quibell

Very professional, extremely knowledgeable, presents medical information in an easy to understand way, wait times are minimal

Kenton R. P. Fabrick Nov 04 2019

Review for Dr. Trey

My 85 year old mother broke her wrist and had the pleasure of Dr. Hartshorn being on call. He was absolutely fabulous to my mom. He even gave her a purple cast and cut out the letter C to glue it on the cast because her granddaughter plays soccer at Curry college and had a game that night.

Diane Hampston Nov 03 2019

Review for Dr. Hartshorn

excellent she explains everything and has a great personality. more important she is intelligent and qualified

Marybeth S. Oct 29 2019

Review for Dr. Quibell

Dr Prybla is a fantastic doctor who greatly improved the quality of both my husband’s and my life!

Oct 27 2019

Review for Dr. Prybyla

Location

New England Baptist Hospital

125 Parker Hill Ave, Boston, MA 02120