Nashoba Valley Medical Center

62%

Patients that would definitely recommend
8% lower than the national average


Nashoba Valley Medical Center is a medical facility located in Ayer, MA. This hospital has been recognized for Patient Safety Excellence Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2019, 2018)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
60%

Patients who gave a rating of 9 or 10
9% lower than the national average

62%

Would definitely recommend
8% lower than the national average

Nashoba Valley Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%81%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%80%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%92%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%53%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%64%66%

Nashoba Valley Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%53%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%74%73%

Providers

Provider Reviews

Kind, intelligent, very insightful. Just a wonderful doctor!

Mary Hederson Aug 07 2020

Review for Dr. Brusie

Always thinking and attentive. Very helpful and she has been my doctor for 10 years. She’s very intelligent and gets to the point. I trust her. Also, she is compassionate.

Long time patient Jul 15 2020

Review for Dr. Christiansen

We found Dr. Gustafsons office and staff to be professional and warm. He has worked with my husband to overcome a complex medical issue and will check up on how he is doing. We never feel rushed to get through our questions and he readily referred us to specialists when needed.

Beth & Jimi Jul 02 2020

Review for Dr. Gustafson

Dr. Papageorgiou is very caring and professional. He sees my Dad as a patient, and we are extremely lucky to have found him.

Jun 29 2020

Review for Dr. Papageorgiou

Satisfied patient Jun 29 2020

Review for Dr. Basnet

Barbara Waite Jun 26 2020

Review for Dr. Gustafson

Dr Kapasi, Is one of the best Doctors, I have seen, He listened to me and Explained what the follow up will be.

Jun 26 2020

Review for Dr. Kapasi

Jun 24 2020

Review for Dr. Basnet

Wonderful man. Took his time with me. Great visit and he was only filling in for my pcp

Robin Pyburn Jun 12 2020

Review for Dr. Blando

Dr. Kapasi is the first doctor to REALLY listen and understand in the two years I’ve been dealing with this pain. He was friendly, compassionate and immediately took measures to get my pain under control. Highly recommend him!

Lea Johnston Jun 12 2020

Review for Dr. Kapasi

Did a great job of explaining procedure. Speaks to quickly at times.

Jun 11 2020

Review for Dr. Kapasi

Doctor was very friendly and extremely knowledgeable! I would gladly see him in the future.

Jen Lee Jun 09 2020

Review for Dr. Kapasi

Jun 05 2020

Review for Dr. Janjua

On time, great personality, quick and almost painless procedure

May 21 2020

Review for Dr. Kapasi

Best bed side manor

Recently retired May 20 2020

Review for Dr. Gianoukos

May 20 2020

Review for Dr. Stone

His staff are asswipes

JN May 19 2020

Review for Dr. Cook

I went in for lumbar spine shot and felt nervous about anticipated pain. Dr Kapasi was upbeat, reassured me that I would do fine and he was right. Quick procedure!

Betsy Morrison May 19 2020

Review for Dr. Kapasi

Dr. Qureshi is the best! He is understanding, patient, empathetic. He LISTENS to his patients & doesn't rush through the appointment!! I would HIGHLY recommend him! His staff is awesome too! If you're in pain, this is who you want to see. I hope he stays in this area.

Julie M May 16 2020

Review for Dr. Qureshi

My first visit was in 2013 he diagnosed and repaired damage to my neck he took great care in explaining my condition and surgery. My second surgery was on my spine. I would highly recommend him to anyone!

May 13 2020

Review for Dr. Cook

I had Dr Eddy as my PCP for a couple year until my Health Plan Provider no longer had a contract with Dr Eddy. Dr Eddy was, in my opinion, the best doctor I have ever had.

Bill D May 12 2020

Review for Dr. Eddy

May 07 2020

Review for Dr. Chemmanur

Outstanding service and expertise, making me feel that Dr Kapasi knows what he is doing. What else can you ask for

Brian Piani May 06 2020

Review for Dr. Kapasi

May 05 2020

Review for Dr. Kapasi

Dr. Kapasi is one of the best doctors i have met. He is very caring and compassionate towards his patients. He is very gentle during procedure. With other doctors i have had, the procedure used to be painful. I would recommend him to anybody who is in pain.

Rocco Apr 20 2020

Review for Dr. Kapasi

Excellent. Listens to me and explains all options of treatment so I can choice what treatment will work best for me. Highly recommend her.

Apr 13 2020

Review for Dr. Attar

Dr Kapasi pinpointed the source of my problem quickly and is scheduling a treatment. I was confident in his analysis, although it remains to see what relief from pain I achieve. But I felt very hopeful after speaking with him.

Susan R-F Apr 09 2020

Review for Dr. Kapasi

I’m a truck driver and Back problems are not easy to pinpoint, especially as we age. Dr Kapasi uses advanced and clear-cut methods in his practice and is very trustworthy!

Mike Collier Apr 08 2020

Review for Dr. Kapasi

Apr 02 2020

Review for Dr. Goodman

She is the BEST...I love her

Apr 02 2020

Review for Dr. Gianoukos

Dr. Kapasi was very thorough and provided me many alternative treatments to my nerve and muscle pain while pregnant. He is also very friendly and professional. Highly recommend!

Mar 16 2020

Review for Dr. Kapasi

Waited close to an hour. Bedside manner is horrendous. Cried after seeing her due to her personal comment on my appearance as scroll got no answers. Rib far far away.

Mar 12 2020

Review for Dr. Stone

Julie Mar 05 2020

Review for Dr. Bhat

Feb 24 2020

Review for Dr. Chemmanur

jack to Petropoulos Feb 21 2020

Review for Dr. Velez

Adam Makowski Feb 16 2020

Review for Dr. Baharozian

He is so knowledgeable and actually listens to you and your concerns.

Nanci Feb 11 2020

Review for Dr. Kapasi

Dr Kapasi was very thorough in examination and would highly recommend him.

Feb 06 2020

Review for Dr. Kapasi

Dr Sheehy is a wonderful pediatrician. Both our boys see him and love him. He is thorough in his assessments and explains his findings in a way everyone can understand. We have never felt rushed at any appointment. We highly recommend Dr Sheehy!

boymom2211 Feb 04 2020

Review for Dr. Sheehy

Dr. Kapasi has treated my L5 S1 condition for three years. I have valued his diagnostic knowledge and skills throughout my treatment period. I highly recommend his services.

Nelson T. Osborn Jan 29 2020

Review for Dr. Kapasi

Unfortunately, I share the same complaints as the rest of the reviewers. Nothing more than a speed bump to getting the care I need and is not good with refills for maintenance medication.

Jan 21 2020

Review for Dr. Basnet

She lied to me, picks n chooses when she will b a Dr. Does not want to dumps u. Suffer n die. I have few major probs, she ignored. Had surprise surgery suffer, surgeon couldn't help me due to her chooses. I'm expendable every single time. I kñow others brand ins get whatever, treated good

Jan 18 2020

Review for Dr. Desocio

Dr Sahay is a very caring doctor. I appreciate her attentiveness . She takes her time and has always listened to all my concerns. Wonderful doctor.

Ann Marie Jan 14 2020

Review for Dr. Sahay

Dr Bhat was great. He listened to me and recommended a treatment plan specifically for me. I highly recommend seeing Dr Bhat if you have back issues and want to get back to enjoying your life.

Jen Jan 14 2020

Review for Dr. Bhat

Dr. Cook was great at explaining the procedure and addressing any concerns I had. He made me feel extremely comfortable going into a major operation.

Jan 13 2020

Review for Dr. Cook

Dr. Cook is WONDERFUL! He has treated me for the last several years. He should be cloned. He listens very well. He always finds a way to keep me going with this, at times impossible to live with condition. I recommend this wonderful doctor highly.

Sergio Jan 10 2020

Review for Dr. Cook

He is very kind, compassionate and a brilliant doctor.

Townsend , MA - Jan 09 2020

Review for Dr. Mowla

My experience with Dr. Stanton was excellent. Quite amazing really. He is brilliant, thorough, personable. His technique administering the EMG test consistently disguises pain to a great extent. An outstanding Human.

PG Jan 08 2020

Review for Dr. Stanton

I posted 3 reviews and they're not going in? Dr Sahay is a kind, compassionate Dr and very knowledgeable. I've been going to her for 10 yrs, she recommends the right specialists and tests for me. I would recommend her highly.

Fran Jan 05 2020

Review for Dr. Sahay

FR Jan 05 2020

Review for Dr. Cerel

Dec 21 2019

Review for Dr. Novak

cboo Dec 20 2019

Review for Dr. Peterson

Dr. Basnet was the worst doctor I ever had, I have since switched. She’s rude, has no concern or care for anyone. Horrible

Dec 12 2019

Review for Dr. Basnet

Dec 10 2019

Review for Dr. Simpson

K Dec 03 2019

Review for Dr. Bhat

Dr Kapasi is very matter of fact, all business. I appreciate his precision and skill with administering my injection. Very professional staff. I feel safe. I do wish he could provide me with a miracle but just have to play wait and see with regard to the shots.

MA - Nov 21 2019

Review for Dr. Kapasi

Lynne Man Nov 20 2019

Review for Dr. Godfrey

I like her ok, but I feel she has missed a few things. She is pleasant and experienced

Wellesley, MA - Nov 19 2019

Review for Dr. Chang

Missionary Wife Nov 16 2019

Review for Dr. Stanton

Dr. Naidu and her staff are amazing. I love going there.

Nov 14 2019

Review for Dr. Naidu

Always a good experience! Heather and Britney are a pleasure and attend to my needs. Dr Naidu listens to my concerns and takes action immediately. Never feel rushed and very thorough with my appointments.

Mona Karapatsas Nov 13 2019

Review for Dr. Naidu

Barbara Nov 06 2019

Review for Dr. Jacob

Dr. Papageorgiou is a true professional. He listens attentively and is highly committed to his patients' health. He is patient, knowledgeable and pragmatic in his approach. He explains medical terms in clear, concise terminology and responds to each concern. We highly recommend Dr. Papageorgiou.

Nancy Sarris in Belmont , MA - Nov 06 2019

Review for Dr. Papageorgiou

Nov 05 2019

Review for Dr. Muz

Oct 17 2019

Review for Dr. Christiansen

Quick accurate diagnosis of herniation in L5/S1 nerve root. Hits the spot with the shots.

Oct 12 2019

Review for Dr. Bhat

Sep 26 2019

Review for Dr. Held

Ruined my life!! Total Hack. Would not admit he screwed up. Im the one that has to suffer. Should have retired 20 years ago.

C.J. Sep 26 2019

Review for Dr. Cook

Well, he appears to have no interest in diagnosing a patient and he has a malpractice case from 2014. Enough said about him. Please find yourself another doctor.

Kate Sep 12 2019

Review for Dr. Gustafson

Dr. Chang has been my PCP for years and years. She is a great doctor. She listens, and spends time with me, and her care has been excellent. I would highly recommend her to anyone.

Sep 06 2019

Review for Dr. Chang

Terrible! Just found out after reading on this site, that Dr. Gustafson has been sued for malpractice! It doesn't surprise me after my recent experience. Just wished I had check him out beforehand.

Jessica Aug 30 2019

Review for Dr. Gustafson

We are very pleased with Dr. Pandraju. As we are an older couple we have had a good deal of experience with a number of physicians and she, as far as we are concerned is impressive. Her nurse is also very good at communicating with patients and professional.

Aug 30 2019

Review for Dr. Pandraju

Caring and knowledgeable and she has an awesome bedside manner like her partner Dr. Aziz. Went through many Doctors before I found her and Dr. Aziz. Gentle and compassionate!

Pat G. Aug 20 2019

Review for Dr. Chemmanur

He spent a lot of time with me describing my condition. He is very pleasant and has a great bedside manner.

Aug 12 2019

Review for Dr. Husain

It’s taking years to discover exactly what Gary Stanton is capable of, the disadvantage of medical-related damages like brain injury and suffering. You know where to find me, Gary. Make it right.

Missionary Wife Stabbed in Back with More than Lum in Boston - Aug 04 2019

Review for Dr. Stanton

MIKE D, Ashburnham, MA Jul 30 2019

Review for Dr. Mowla

KDT Jul 24 2019

Review for Dr. Gustafson

JN Salem, NH Jul 19 2019

Review for Dr. Cook

Ben Jul 17 2019

Review for Dr. Chemmanur

I opted for a lady physician PCP for personal reasons a that lived far away from my town : due to personal circumstances I have put my faith in her to care for my medical needs. She is wonderful & speaks with compassion.

May 27 2019

Review for Dr. Sahay

May 25 2019

Review for Dr. Goodman

May 21 2019

Review for Dr. Shah

May 15 2019

Review for Dr. Attar

May 15 2019

Review for Dr. Basu

Out-dated testing. Horrible. MRI would have been easier. How does he not know this? Every other neurologist I've spoken to knows this.

May 14 2019

Review for Dr. Stanton

I am looking for a new Dr. She has no personality whatsoever. I asked a question and never get a response back. I have high blook pressure and she stresses me out more that before I came in to the office. She gets very frustrated and never looks up from her computer. Time to move on.

May 01 2019

Review for Dr. Christiansen

May 01 2019

Review for Dr. Sarkisyan

Dr. Patel is very kind, patient, and thorough! He takes time with his patients and answers all questions. He is also great at replying to emails and phone calls. We highly recommend Dr. Patel!!

May 01 2019

Review for Dr. Patel

She is a great Doctor, really cares for her patients . Spend time with you.

Apr 25 2019

Review for Dr. Chemmanur

I have had Dr. Montu Patel for over five years. I find him to be very caring and thorough in his examinations. He listens to what you have to say and offers compassionate solutions. I highly recommend him as a Primary Care Physician.

Apr 23 2019

Review for Dr. Patel

Loved his conservative approach and personality.

Apr 16 2019

Review for Dr. Shenko

Apr 12 2019

Review for Dr. Basu

In the past sixs months I visited her for two seperet issues and both cases were badly handled.

Apr 08 2019

Review for Dr. Attar

Apr 01 2019

Review for Dr. Heinser

Attentive, funny, and spends time getting to know about you. I believe that these things are important for long term health and welfare.

Mar 24 2019

Review for Dr. Goodman

Mar 22 2019

Review for Dr. Chemmanur

Location

Nashoba Valley Medical Center

200 Groton Rd, Ayer, MA 01432

Frequently Asked Questions

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