MetroWest Medical Center - Framingham Union Hospital

68%

Patients that would definitely recommend
2% lower than the national average


MetroWest Medical Center - Framingham Union Hospital is a medical facility located in Framingham, MA. This hospital has been recognized for America's 100 Best Hospitals Award™, America's 250 Best Hospitals Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 100 Best Hospitals Award™ (2019)

Top 2% in the nation for consistently delivering clinical quality year over year

America's 250 Best Hospitals Award™ (2019)

Top 5% in the nation for consistently delivering clinical quality

Specialty Clinical Quality Awards

Coronary Intervention Excellence Award™ (2021)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

Gastrointestinal Care Excellence Award™ (2020)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, upper gastrointestinal surgery, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

Gastrointestinal Surgery Excellence Award™ (2020)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, and upper gastrointestinal surgery

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

1 rating was better than expected

  • Death following a serious complication after surgery

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
67%

Patients who gave a rating of 9 or 10
2% lower than the national average

68%

Would definitely recommend
2% lower than the national average

MetroWest Medical Center - Framingham Union Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%75%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%85%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%46%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%66%66%

MetroWest Medical Center - Framingham Union Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%51%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%67%73%

Providers

Provider Reviews

JC Oct 19 2021

Review for Dr. Chen

Kept me waiting on the table for colonoscopy for over an hour. Was abrupt. Was dismissive of my concerned. When I asked about disease prevention options offered no recommendation. Questioned why I didn't just have surgery and then dismissed my questions and concerns about surgery.

Oct 18 2021

Review for Dr. Aziz

If you want an honest,caring professional this is your guy. Explanations of diagnosis and a care plan that will make you comfortable and reassured that you will have the best possible outcome.

Bobby Oct 17 2021

Review for Dr. Zannikos

I had to do a Thyroid biopsy and Dr. Velez and their staff were just fantastic and super kind!

Amirkia Oct 14 2021

Review for Dr. Velez

Dr. Zannikos does excellent work and is very kind and considerate. If you need a spine surgeon, I highly recommend him.

Tom Oct 13 2021

Review for Dr. Zannikos

Location

MetroWest Medical Center - Framingham Union Hospital

115 Lincoln St, Framingham, MA 01702

Frequently Asked Questions

Where is MetroWest Medical Center - Framingham Union Hospital located?

Has MetroWest Medical Center - Framingham Union Hospital won any recent awards from Healthgrades?

Does MetroWest Medical Center - Framingham Union Hospital score well in safety ratings?