Lawrence Memorial Hospital of Medford

66%

Patients that would definitely recommend
4% lower than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 250 Best Hospitals Award™ (2020, 2019, 2018)

Top 5% in the nation for consistently delivering clinical quality

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Critical Care Award™ (2020, 2019)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

America’s 100 Best Hospitals for Gastrointestinal Care Award™ (2020, 2019)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

America’s 100 Best Hospitals for General Surgery Award™ (2020)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

Pulmonary Care Excellence Award™ (2020)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

America’s 100 Best Hospitals for Pulmonary Care Award™ (2019, 2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

America’s 100 Best Hospitals for Stroke Care Award™ (2019)

Superior clinical outcomes in the care and treatment of stroke

General Surgery Excellence Award™ (2019)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

Coronary Intervention Excellence Award™ (2018)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

Critical Care Excellence Award™ (2018)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Gastrointestinal Care Excellence Award™ (2018)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

12 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
65%

Patients who gave a rating of 9 or 10
4% lower than the national average

66%

Would definitely recommend
4% lower than the national average

Lawrence Memorial Hospital of Medford

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%80%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%82%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%64%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%49%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%66%66%

Lawrence Memorial Hospital of Medford

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%51%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%64%73%

Providers

Provider Reviews

My visit was great, they know how to take care of people. Keep doing good job.

Jul 03 2020

Review for Dr. Walcott

I was very satisfied With Dr Shurland. I feel confident with his knowledge!

Kenneth Ravioli Jul 02 2020

Review for Dr. Shurland

The entire Agility staff was great!

Jul 02 2020

Review for Dr. McPhee

Very patient and thorough. Helps you understand the process and is willing to explain the "why" behind what he's doing.

Jul 01 2020

Review for Dr. Hollander

doesn't follow up with test results, always on vacation.

Jul 01 2020

Review for Dr. Wang

Dr. Landry is my primary. She is a great listener & a super nice person, Very understanding & super smart. I am very great full to have her.

Richie Palleschi Jun 27 2020

Review for Dr. Landry

I was seen promptly at the scheduled time. Dr. Walcott answered questions thoroughly. Follow up is scheduled. No suggestions for improvement. I have recommended Dr. Walcott to several potential patients.

Jun 27 2020

Review for Dr. Walcott

Dr Kapasi, Is one of the best Doctors, I have seen, He listened to me and Explained what the follow up will be.

Jun 26 2020

Review for Dr. Kapasi

My visit was great, I was in and out in 45 minutes. Being a medical professional it was great experience. Dr. B IS THE BEST ...

Stephen Manisalco Jun 25 2020

Review for Dr. Bienkowski

Highly recommend

Jun 25 2020

Review for Dr. Shurland

Porcelana Jun 24 2020

Review for Dr. Andersen

Dr. Zohner was very patient, informative and understanding. I felt as though he really listened to my concerns and never rushed me. He’s a wonderful doctor!

Jun 23 2020

Review for Dr. Zahner

Excellent knowledge and care

Jun 23 2020

Review for Dr. Shurland

Crystal was very knowledgeable and understanding. She made me feel super comfortable and at ease!

Jun 18 2020

Review for Crystal Prizio

Jaclyn truly listens and empathizes with her patients. She has gone above and beyond to help me get the best care possible. I highly recommend Jaclyn, especially for patients who may normally have a lot of anxiety during doctors appointments.

Jun 18 2020

Review for Jaclyn Giarrusso

Staff and Dr. Shurland were very professional and courteous. Dr. Shurland explained everything and answered questions without rushing through my appointment. I would highly recommend Dr. Shurland.

Donna Jun 16 2020

Review for Dr. Shurland

Very attentive & loved his feedback on how to care for my 5y/o. I feel very comfortable letting him do surgery on her wrist.

Michelle Jun 13 2020

Review for Dr. Husain

Janice Desrochers Jun 13 2020

Review for Dr. McPhee

An excellent physician with exceptional knowledge understanding and empathy. She is a credit to medicine!

Jun 13 2020

Review for Dr. Smith

Dr. Kapasi is the first doctor to REALLY listen and understand in the two years I’ve been dealing with this pain. He was friendly, compassionate and immediately took measures to get my pain under control. Highly recommend him!

Lea Johnston Jun 12 2020

Review for Dr. Kapasi

Did a great job of explaining procedure. Speaks to quickly at times.

Jun 11 2020

Review for Dr. Kapasi

Very happy with Dr. Rana!

Sheila Mancusi Jun 10 2020

Review for Dr. Rana

Doctor was very friendly and extremely knowledgeable! I would gladly see him in the future.

Jen Lee Jun 09 2020

Review for Dr. Kapasi

Dr Wu is the best. If you are having a problem she will make sure she finds an answer for you.

Stephanie Jun 09 2020

Review for Dr. Wu

Always a straight shooter with me ... Good news or bad. The best

Bob Daly Jun 09 2020

Review for Dr. Shurland

Very nice & informative!

Jun 06 2020

Review for Dr. Husain

I came in for a steroid shot. The office was compliant with Covid 19 restrictions, took me in quickly and updated both my medical history and my insurance info easily (despite the computers being down). Dr. Sherland was good and related well to me.

Jun 04 2020

Review for Dr. Shurland

Awesome and the best listener very pleasant and caring

Catherine Giove Jun 04 2020

Review for Dr. Walcott

This was a follow-up visit. Dr. Husain has been treating both myself and my husband since 2015. He listens to you and then addresses the problem. I trust him completely. My husband thinks so highly of him that he has referred family members for treatment.

Judy Jun 04 2020

Review for Dr. Husain

Dr McPhee listened to me concerning my issue and was able to diagnose what was going on. She was very knowledgeable and pleasant. I left relieved and happy to have the diagnosis.

Julia Jun 03 2020

Review for Dr. McPhee

Dr. McPhee is a top class doctor. She is very friendly. a very skilled surgeon and a great communicator. Highly recommended.

Wasana Piper Jun 02 2020

Review for Dr. McPhee

Right shoulder pain already feeling better.

Chris Jun 02 2020

Review for Dr. Zahner

I have been working with Christa for several years. She is caring and professional, and always has a smile! Shout out to Rachel too.

Paul Leone Jun 01 2020

Review for Dr. Walcott

He is the best!

May 29 2020

Review for Dr. Likhi

I would recommend Dr. Zahner to any one. He was always easy to speak with, answered all my questions and concerns that I may have had to my care. He is nice and a patient Doctor. He is knowledgeable in the areas of my care and surgery.

Catherine Haney May 28 2020

Review for Dr. Zahner

Excellent Dr. Always tuned in to my orthopedic problems and care. I highly recommend Dr. Shurland.

May 28 2020

Review for Dr. Shurland

The entire staff were amazing and helped me to recover from a knee injury thank you all stay safe and keep it up.

Edward May 27 2020

Review for Dr. Andersen

Shegot right to the facts in describing my injury and made me feel secure that she was giving me the right treatment.

Debra Granger May 27 2020

Review for Dr. McPhee

I saw doctor Gallivan for pain in my throat and was prepped for a tube to be inserted to examine the area. She only looked in my mouth, nose, and ears and said she saw nothing. There is still pain and looking for another doctor who will be more thorough.

May 27 2020

Review for Dr. Gallivan

Hi is upbeat (even in times like now with the pandemic), knowledgeable, and most importantly, really listens to what I had to say regarding my symptoms. He did my shoulder surgery about 15 years ago, and did an excellent job. Cannot speak more highly of him!

May 27 2020

Review for Dr. Andersen

He was friendly and very professional. He explained everything and calmed my fears.

Carolyn McGurl May 26 2020

Review for Dr. Husain

Very informative. Answered all questions

May 23 2020

Review for Dr. Shurland

Hi, my experiences with Dr Zahner . IHe is always very professional and very knowledgeable. I could not pick a better doctor

Robert Giuffrida May 23 2020

Review for Dr. Zahner

BONNIE M. May 21 2020

Review for Dr. Walcott

On time, great personality, quick and almost painless procedure

May 21 2020

Review for Dr. Kapasi

Dr. Murano is an amazing Podiatric Physician and Surgeon.

May 19 2020

Review for Dr. Murano

I went in for lumbar spine shot and felt nervous about anticipated pain. Dr Kapasi was upbeat, reassured me that I would do fine and he was right. Quick procedure!

Betsy Morrison May 19 2020

Review for Dr. Kapasi

May 18 2020

Review for Dr. Adamczyk

The Doctor is though, sympathetic, she knows this older patient well. Thank you.

Andrew May 18 2020

Review for Dr. Tomkins

Dr. Anderson was professional but also very friendly. Very easy to talk with and gave me different options that could help for my condition. Would recommend him highly

Josephine Politano May 16 2020

Review for Dr. Andersen

Getting a steroid shot is not fun but Dr. McPhee is able to chat you right through it and it's over before you know it. She's highly competent, personable and makes every visit pleasurable.

May 15 2020

Review for Dr. McPhee

Awesome Very good experience Staff was very helpful

MFD May 15 2020

Review for Dr. McPhee

Well I moved To FLA> and I sure miss her and the staff down hear it is going to a factory ...... She was my Doctor

john e costello May 13 2020

Review for Dr. Adamczyk

As always I had a great visit with Dr Mcfee. She explained a lot to me. She is very knowledgeable. If you are in need of a hand + surgeon, she is your Dr.

AYN B May 12 2020

Review for Dr. McPhee

She is my new primary care doctor and I would absolutely recommend her to anyone. She is nice, easy going, easy to talk to and she gets everything done quickly and efficiently. I feel she is nonjudgmental and simply wants to help people. I can’t say enough about her.

May 11 2020

Review for Dr. Zaks

Patient, kind, and reassuring. Dr. Zahner is a healer who understands how to be both professional and caring at the same time.

May 07 2020

Review for Dr. Zahner

Calm, comfortable and easy to understand. Dr. Zahner Helped me deal with several areas of concern that were important to me. And help me understand no problem. Level of seriousness of my problem. I look forward to seeing him again in the future. Thank you, Steve

Stephen P Duggan Sr May 07 2020

Review for Dr. Zahner

Outstanding service and expertise, making me feel that Dr Kapasi knows what he is doing. What else can you ask for

Brian Piani May 06 2020

Review for Dr. Kapasi

May 05 2020

Review for Dr. Kapasi

Dr.ANDERSEN, He CARES.

Joe cuozzo May 01 2020

Review for Dr. Andersen

Dr Walcott is analytical, she really tries to find out what is going on with your pain. I have seen her a few for my shoulder. I highly recommend her!

Natalie Apr 30 2020

Review for Dr. Walcott

Apr 29 2020

Review for Dr. Novik

Dr. Gania is not only a fantastic Doctor, but she is also a kind human being who truly cares about her patients. She is by far the best PCP I've had - and I've had several over the years. I would highly recommend Dr. Gania to anyone looking for a new PCP.

Caitlyn K. Apr 29 2020

Review for Dr. Gania

Horrible experience and approach. She lacks both compassion and appreciation of her patient needs. Her approach is formulaic and does not consider each patients varying needs and requirements. Will never see her again or recommend her to anyone

Apr 28 2020

Review for Carolyn Fallica

I was nervous going in but she made me feel at ease. Very informative and explained everything to be done and what to expect. God bless the essential workers for being there during these times!

Apr 27 2020

Review for Dr. Walcott

I would highly recommend Dr. Zahner to my family & friends. He was very professional & informative, but was also a genuinely nice person.

Maureen McDonough Apr 25 2020

Review for Dr. Zahner

Dr. Sereno is a fantastic doctor. My primary was on maternity leave and I wasn't feeling well. It was (flu B.)Within minutes of meeting Dr. Sereno I was comfortable. She listens to you and you don't feel rushed. You can see she genuinely cares for her patients.

Roberta Apr 25 2020

Review for Dr. Sereno

Apr 22 2020

Review for Dr. Blackstock

I went to see Dr McPhee for my swollen fingers. She gave good advice, recommended to use the prescribed medicine and do follow up in a few weeks.

Apr 22 2020

Review for Dr. McPhee

Dr. Kapasi is one of the best doctors i have met. He is very caring and compassionate towards his patients. He is very gentle during procedure. With other doctors i have had, the procedure used to be painful. I would recommend him to anybody who is in pain.

Rocco Apr 20 2020

Review for Dr. Kapasi

I have had on going issues for a year & Dr Walcott has addressed them! I’m so impressed with her compassion. Her skill & knowledge superceded my expectations. I can’t thank her enough. I’m a RN so have high expectations!! ????

Deborah Robbins Apr 17 2020

Review for Dr. Walcott

Apr 13 2020

Review for Dr. Devlin

Antonette Dardeno Apr 13 2020

Review for Dr. Bader

I’ve been with Dr Mudrock 35+/- years. He investigates until he gets to the root of the matter. Not interested in straying from his practice.

SJDSJDSJD3 Apr 13 2020

Review for Dr. Mudrock

Dr Kapasi pinpointed the source of my problem quickly and is scheduling a treatment. I was confident in his analysis, although it remains to see what relief from pain I achieve. But I felt very hopeful after speaking with him.

Susan R-F Apr 09 2020

Review for Dr. Kapasi

Dr. Short took his time to thoroughly explain everything going on with a team and presented me with all the options to resolve my broken filling. He and his staff care and are all about preventative measures to maintain the longevity of your teeth. Looking forward to future visits!

Apr 08 2020

Review for Dr. Short

I’m a truck driver and Back problems are not easy to pinpoint, especially as we age. Dr Kapasi uses advanced and clear-cut methods in his practice and is very trustworthy!

Mike Collier Apr 08 2020

Review for Dr. Kapasi

I saw Tim the PA. He was very courteous and new my problem Ordered xrays and gave me a cortisone shot

Apr 07 2020

Review for Dr. Andersen

Apr 03 2020

Review for Dr. Mulligan

I have been a patient of Dr. Leung for about 18 months. He has provided me with consistently solid healthcare, he is extremely competent, pleasant to deal with and is developing a logical treatment plan for me. I have faith in his ability to provide appropriate care to resolve my issue.

Rich I Apr 03 2020

Review for Dr. Leung

Dr Wolcott was a great listener and very attentive, she helped me with the problem I originally had and one that had come up recently.

Judy poli Apr 03 2020

Review for Dr. Walcott

Dr McPhee is just wonderful. She is kind, friendly, gentle and supremely qualified. Her tech, Lauren, is also delightful.

Apr 01 2020

Review for Dr. McPhee

The doctor is amiable, but absolutely No pain Management at this office! A few prescriptions have been dropped because this lazy office staff won't send in authorization form.

Kathi Mar 24 2020

Review for Dr. Bu

He's the most intelligent, calming, most understanding and thorough Dr. out there. Been with him over 30 years.. Love his bedside manner and he's a born gentleman.

Stephanie Storella Mar 23 2020

Review for Dr. Zager

Dr. McPhee listened carefully to my problems, and was kind and understanding. She explained what is most likely causing my pain, and what would be needed in the future.

Susan Mar 20 2020

Review for Dr. McPhee

Cape Cod, MA Mar 18 2020

Review for Dr. Franchi

I've been seeing Dr. Bettencourt for 6 plus years now. I'm 63. She's professional, attentive, kind and caring. She performs my yearly exams with such respect, and she's a wonderful listener. I couldn't be happier.

DM Mar 17 2020

Review for Dr. Bettencourt

Dr. Kapasi was very thorough and provided me many alternative treatments to my nerve and muscle pain while pregnant. He is also very friendly and professional. Highly recommend!

Mar 16 2020

Review for Dr. Kapasi

Sandra Mar 15 2020

Review for Dr. Bader

She burst a blood vessel in my wife's breast stay away from this one very bad very bad found out my wife had breast cancer after stay away She tried to remove fluid and couldn't get none because it was a tumor and she kept going stay away

Hope this never happens to her Mar 15 2020

Review for Dr. Tucker

I went to dr. For past2 yrs. Wit my meds with my previous dr had given me. All she did was judge me and never prescribed my other meds. And treated me poorly. Never answered my question and rude

Mar 13 2020

Review for Dr. Wang

Not a good experience for me. She operated on my hands a few years back. They still hurt, worse than ever. I am in pain every day since my surgery.

Mar 12 2020

Review for Dr. McPhee

This was a post op follow up appt. with Dr. McPhee and I am completely satisfied. Dr. McPhee is a highly skilled, reassuring,knowlegeable and kind doctor. Her ability to put a patient at ease and answers any and all questions asked of her.

Joe Conway Mar 10 2020

Review for Dr. McPhee

Mar 10 2020

Review for Dr. Masterpol

Very happy with Dr Shurland and his staff.

Joe F Mar 10 2020

Review for Dr. Shurland

Sheryl L. Mar 10 2020

Review for Dr. Bettencourt

Location

Lawrence Memorial Hospital of Medford

170 Governors Ave, Medford, MA 02155