Emerson Hospital

79%

Patients that would definitely recommend
9% higher than the national average


Emerson Hospital is a medical facility located in Concord, MA. This hospital has been recognized for Outstanding Patient Experience Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2019, 2018)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
73%

Patients who gave a rating of 9 or 10
4% higher than the national average

79%

Would definitely recommend
9% higher than the national average

Emerson Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%80%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%81%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%63%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%91%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%53%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%66%66%

Emerson Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%51%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%70%73%

Providers

Provider Reviews

A brilliant Doctor, she is kind and caring. I have been seeing her for many years. The nursing staff is great too.

Mrs Maria Lewis Aug 12 2020

Review for Dr. Hanjura

I love her!!! She is wonderful . Makes you feel like you are her only patient. Listens and asks lots of questions . I just am so blessed to have her as my doctor .

Cindy Aug 09 2020

Review for Dr. Garg

Great Doctor!

Aug 08 2020

Review for Dr. Goudie

Aug 07 2020

Review for Dr. Epstein

Truly outstanding and professional

Dr Cj Hammarstrom Aug 06 2020

Review for Dr. Zide

Becky and Russell were absolutely outstanding. The experience at Emerson was also very well done and professional.

Dr Charles Hammarstrom, Jr Aug 06 2020

Review for Dr. Zide

Always professional, inquisitive and responsive to questions and/or concerns. The staff is always well prepared, courteous and friendly.

Aug 05 2020

Review for Dr. Tilles

Myrna Larkin Aug 03 2020

Review for Dr. Venti-McLain

As always, very professional and insightful and highly knowledgeable.

Jul 29 2020

Review for Dr. Tilles

As a person caring for one of her patients she really listens and I am so grateful

Beth Evan Jul 27 2020

Review for Dr. Carrazco

Dr. Tilles is very professional, caring doctor.. I'm very lucky he took me as a patient. The staff are very professional,accommodating to your scheduling needs. This doctor and staff I highly recommend...

Linda E. Jul 26 2020

Review for Dr. Tilles

Kelli S. Jul 24 2020

Review for Dr. Sarno Ryan

I love Dr. Azam. She has been my doctor for 10+ years. She always takes the time to listen and gives me valuable advice.

Jul 20 2020

Review for Dr. Azam

Diana Mascari Jul 18 2020

Review for Dr. Brunelli

Just had my second shoulder repaired by Dr. Re! I think he's brilliant and he did a terrific job both times. I highly recommend him. He wrote the book (literally) on shoulder problems and their fixes. And I like him as a person as well. He is thoughtful and accessible.

Jul 18 2020

Review for Dr. Re

Dr Joshi has been fantastic, especially during the COVID pandemic (remote check-up) times! She is very responsive and always checks back to see if I am doing well. I absolutely would recommend Dr. Joshi to all my family and friends.

Shruthi Jul 17 2020

Review for Dr. Joshi

Dr. Linn is an experienced and competent physician. All my experiences with him have been very professional. The facilities for testing are top notch and the staff is friendly and competent.

Jul 16 2020

Review for Dr. Linn

Always thinking and attentive. Very helpful and she has been my doctor for 10 years. She’s very intelligent and gets to the point. I trust her. Also, she is compassionate.

Long time patient Jul 15 2020

Review for Dr. Christiansen

Sarah Jul 14 2020

Review for Dr. Costas

My experience with Dr. Jacobellis has been great. I believe she is very knowledgeable and thorough.

Brian Jul 14 2020

Review for Dr. Jacobellis

Went in for sick visit. I called in the morning and was seen within 3 hours.

Jul 07 2020

Review for Dr. Tilles

She is pleasant, caring and very professional. Listens so that she does not miss anything. She goes above and beyond in situations where it is helpful. She also takes time to explain. One of best I have been to out of 20+ ophthalmologists in 5 US states.

Jul 07 2020

Review for Dr. Chang

Excellent service.

Jack Moir Jul 05 2020

Review for Dr. Brunelli

The doctor gave me an injection in both of my ring fingers by the palsm

joel Winett Jul 03 2020

Review for Dr. Brunelli

Dr. Jurist has been great treating my dislocated finger. Straightforward, no-nonsense but personable. Hopefully I won't whack my hand again, but if I do, I'll be back!

Jul 02 2020

Review for Dr. Jurist

Dr. Joshi has been a wonderful doctor for me. She has kept me healthly for many years. Always available. Kind and very compassionate. I truly could not exist without her. I highly recommend Dr. Joshi and her amazing staff.

Jayne Goodridge Jul 01 2020

Review for Dr. Joshi

LOVE Dr. Herzig...the problem is I need to see her again and the office staff says no appointments available for over two months but I could see a nurse practitioner. The appointment woman said a NP has the exact same training as a doctor...they really want me to believe that?

Pat Krauchune Jul 01 2020

Review for Dr. Herzig

very poor! Nasty, cruel, impatient and unprofessional to my 89 yr. old mother.

Jun 27 2020

Review for Dr. Greene

If you’re looking for negligent care and an opioid prescription no questions asked, this is the doctor for you. How many people need to become addicts before his license is revoked?

Family of patient Jun 23 2020

Review for Dr. D'Ambrosio

Dr. Krathen is the best! I saw him for the first time recently and was happy with every aspect of my visit. Dr. Krathen listened to and addressed all of my concerns. I will be seeing him for all skincare needs!

Julie S. Jun 20 2020

Review for Dr. Krathen

Dr knowledgeable but cancelled appointments which left me seeking treatment elsewhere. Her staff gets a D for attitude and helpfulness.

Jun 18 2020

Review for Dr. Weakland

Jun 17 2020

Review for Dr. Frank

Richard Fraser Callahan Jun 17 2020

Review for Dr. Lamattina

rredel Jun 12 2020

Review for Dr. Costas

Jose Duarte Jun 12 2020

Review for Dr. Alter

She is extremely thorough and kind.

Jun 10 2020

Review for Dr. Washburn

Sandra Jun 08 2020

Review for Dr. Girolamo

Maryanne Salera Jun 07 2020

Review for Dr. Costas

I cannot praise Dr. Devon more highly and would gladly give her more stars if I was able to do so. From the very beginning, I have found her to be incredibly warm, kind and caring. She has a lovely bedside manner and is truly concerned about all aspects of your health. Highly, highly recommend!

Jun 05 2020

Review for Dr. Devon

He has been my dermatologist since the Leominster office has opened. He's gentle, kind, attentive, respectful and knowledgeable. I highly recommend him.

Elizabeth R. Barry Jun 03 2020

Review for Dr. Mailhot

Jun 01 2020

Review for Dr. Cahoy

Dr. Rizzo saved my life by detecting my cancer at a very early stage. She is definitely a very experienced doctor. Thank you, Dr. Rizzo.

Irina Kalatskaya, PhD May 29 2020

Review for Dr. Rizzo

Didn't help whatsoever for our multiple visits and conversations. No referral ideas or solutions. I'd stay clear of this doctor. There seemed to be a lot of lip service.

Jill May 27 2020

Review for Dr. Perl

Awful experience getting help for my husband. She managed to get him his thyroid medication. No help with diet and nutrition other than recommended a book to buy on amazon. No help with other health issue I called about and was told they were working on. Stay clear of this office.

Jill May 27 2020

Review for Dr. Lynch

I had Mohs surgery that was expertly and kindly done. Minimal scar after 10 stitches on my face. Highly recommend Dr. Zippoli.

May 26 2020

Review for Dr. Zipoli

Mark Aquino May 23 2020

Review for Dr. Rizzo

J. Hanson May 21 2020

Review for Dr. Hanspard

May 20 2020

Review for Dr. Ku

Boston Girl May 17 2020

Review for Dr. Schloss

I have been her patient for several years and she is king, knowledgeable, professional and has a way to make me feel very comfortable around her. she has a heart of gold.

Laurie May 13 2020

Review for Cristina Desa

I am a physician for a large practice and I am also a patient of Nurse Practitioner Cristina Desa. As a physician I am more than aware what to look for in a provider and she checked all my boxes.

lp14tech@gmail.com May 12 2020

Review for Cristina Desa

I am a patient of Dr. Desa for 9 years and she has always been very thoughtful, attentive and spends more time than any provider I've seen in the past. Her office is polite and has always adjusted their schedule to make time for me.

debbie May 12 2020

Review for Cristina Desa

Sara May 11 2020

Review for Cristina Desa

As a Primary Care Physician, I’m glad to let patients know that Cristina Desa has helped many of my own patients on their path to recovery. Very professional and compassionate.

Arthur May 11 2020

Review for Cristina Desa

P V May 07 2020

Review for Dr. Cahoy

May 05 2020

Review for Dr. Sarno Ryan

Dr Costas performed my top surgery two months ago and I would recommend his office to anyone! His bedside manner is delightful and his office staff is wonderful and so friendly. Everything has been so easy - from the first consultation to the follow up appointments.

May 02 2020

Review for Dr. Costas

He saw me with no appointment when office had already closed. Took care of my problem and explained everything. Great experience and would go back. Really nice guy besides being a good Doc.

Bill Apr 30 2020

Review for Dr. Merola

Smart no nonsense confident excellent Pre and Post patient care. ??????

William Mahoney Apr 29 2020

Review for Dr. Alter

Apr 25 2020

Review for Cristina Desa

One of the kindest, most personable doctors I’ve encountered. She is very interested in the nature of the person behind the condition. Her humanity shines bright. From a scaredy cat RN who thought he had a melanoma.

Louis Pearl Apr 21 2020

Review for Dr. Raynham

I would not recommend this practice. I feel concerns are more with the billing practices not patient care

Apr 20 2020

Review for Dr. Urato

Apr 19 2020

Review for Dr. Costas

Terrible bedside manner, rude, dismissive. Worst doctors experience I've ever had.

Annabelle Johnson Apr 18 2020

Review for Dr. Greene

Dr. Andreson's staff is kind, sensitive and helpful to patients. They are the most efficient team I have witnessed in the Concord area.

Laura Eschenroeder Apr 12 2020

Review for Dr. Andreson

I was very appreciative of Dr Dietz making time to see me so quickly in the midst of the Covid- 19 pandemic . He and his staff were very reassuring and helpful with my medical concerns.

John Repucci Apr 10 2020

Review for Dr. Dietz

Did a great job had a ganglia cyst on my thumb cant even tell i had surgery not even a scar. Each step was thoroughly explained. Hospital stay was terrific great staff

Les Barnstone Apr 07 2020

Review for Dr. Jurist

Apr 05 2020

Review for Dr. Patten

Apr 04 2020

Review for Dr. Fanucci

Apr 03 2020

Review for Dr. Winger

Apr 02 2020

Review for Dr. Goodman

S. Miller Apr 02 2020

Review for Dr. Greene

Michael Lovell Mar 31 2020

Review for Dr. Hoenig

Faina Kofman Mar 21 2020

Review for Dr. Urato

Mar 20 2020

Review for Dr. Brunelli

Great Doc, he takes his time and very knowledgeable. Front desk manager was very polite and helpful. Had no problem with reaching office and office call for a followup for my condition.

Mar 18 2020

Review for Dr. Merola

I just love this Doctor. one of a kind and so compassionate and straight up and honest with you. always puts you first. thank you Dr Alexander. sherrie

sherrie Vance Mar 16 2020

Review for Dr. Alexander

Dr. Linn and his staff were extremely helpful and sensitive to this almost 80 year old grandma. the staff and Dr Linn explained what would happen before and after and it was a very pleasant and painfree experience. D.G. North Chelmsford, MA

D.G Mar 13 2020

Review for Dr. Linn

Dr. Costas performed a breast reduction surgery which was very successful. He and his staff are professional, supportive, and knowledgeable and I felt confident in their capabilities throughout the entire process. I highly recommend Dr. Costas.

Mar 13 2020

Review for Dr. Costas

Dr Krims is very polite , good humored and patient oriented thus making my procedure as simple as an xray . The entire Staff made me welcome and comfortable .

Marv Cohen Mar 12 2020

Review for Dr. Krims

He’s the best dr I’ve had in a while! Fantastic bedside manner, listens, up on the latest treatments and recommendations. I only see him annually for past breast cancer, and he is always prepared w my latest results. Makes cancer seem not so bad.

Karen Nugent Mar 10 2020

Review for Dr. Dubois

Julie A Coughlin Mar 08 2020

Review for Dr. Fernandes

Has been our family doctor for nearly 20 years and we love her. Very responsive to our concerns and takes them seriously. Recommends specialists that she trusts.

Mar 08 2020

Review for Dr. Azam

Mar 05 2020

Review for Dr. Brunelli

I have had two surgeries done by Dr. Kahn and he has been amazing both times. Highly recommend!

Mar 05 2020

Review for Dr. Khan

Dr. Dietz is kind and friendly, with a very nice bedside manner. The visit was quick, he saw me on time, showed me pictures and explained why I was having the symptoms I have and we established a plan to take care if it. This is a very well run office and I would highly recommend Dr. Dietz.

Betty Perrone Mar 05 2020

Review for Dr. Dietz

Nigel S Mar 05 2020

Review for Dr. Brunelli

Tim Shanteler Mar 05 2020

Review for Dr. Brunelli

I visited the concord office. The place was very accommodating and organized. The doctor was excellent. He was really good at recognizing what was going on and explaining it well. Surgery was not needed and I appreciated his expertise and advice.

Mar 04 2020

Review for Dr. Dietz

Dr. Muniappan saved my loved one From having an unnecessary surgery that could have cost him his life!!! Dr. Muniappan conducts himself with the right amount of care, concern and empathy!!! I highly recommend him... Amazing Doctor, Amazing human being... we are grateful to you Ashok Minniappan!!!

Mark and Kendra Mar 04 2020

Review for Dr. Muniappan

Had a great visit with Dr Garg. Very thorough and was on time. All my questions were answered properly. Would highly recommend her

Mar 03 2020

Review for Dr. Garg

Furbaby Feb 27 2020

Review for Dr. Urato

Bruce Goldsmith Feb 26 2020

Review for Dr. Fattal

Dr Zide is a new PCP for me and I am very grateful for that! He has been extremely attentive to my Health & well being needs and has been helping me with a plan to manage through some newly identified health challenges. I would highly recommend Dr Zide to anyone searching for great medical care.

Patrick Shidler Feb 26 2020

Review for Dr. Zide

Dr. Setler is great. She's been treating my daughter for tubes since she was 2. Highly recommended.

Feb 25 2020

Review for Dr. Setlur

Dr. Linn and his staff were friendly, professional and made my appointment a very pleasant experience. They were attentive to all my needs. I give them my highest recommendation.

S. Loomer Feb 22 2020

Review for Dr. Linn

Location

Emerson Hospital

133 Old Road To 9 Acre Cor, Concord, MA 01742

Frequently Asked Questions

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