Holy Cross Germantown Hospital


Patients that would definitely recommend
Equal to the national average

Holy Cross Germantown Hospital is a medical facility located in Germantown, MD. This hospital has been recognized for Patient Safety Excellence Award™ and Labor and Delivery Excellence Award™.


Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2020)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

Labor and Delivery Excellence Award™ (2020)

Superior clinical care of women during and after childbirth

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

12 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience

Patients who gave a rating of 9 or 10
2% lower than the national average


Would definitely recommend
Equal to the national average

Holy Cross Germantown Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well


Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well


Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients


Discharge Information

Percent of patients who said they were given information about recovering at home


Care Transition

Percent of patients who said they understood their care needs when they left the hospital


Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff


Holy Cross Germantown Hospital

National Average


Percent of patients who said the area around their rooms was always kept quiet at night



Percent of patients who said their room and bathroom were always kept clean



Provider Reviews

Claire Jun 15 2021

Review for Dr. Gwinn

Victor Im Jun 12 2021

Review for Dr. Gwinn

Dr Makhoul and his staff at the Germantown office are wonderful. Everyone is so pleasant and kind. Dr Makhoul is definitely “top notch” in his field.

Valentina Sopko May 18 2021

Review for Dr. Makhoul

Dr. Mathur was very attentive, reviewed the X-rays of my spine, diagnosed my problem and suggested options to fix it.

May 14 2021

Review for Dr. Mathur

Dana Dea May 05 2021

Review for Dr. Kwatra


Holy Cross Germantown Hospital

19801 Observation Dr, Germantown, MD 20876

Frequently Asked Questions

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