Southern Maine Health Care

58%

Patients that would definitely recommend

12% lower than the national average

Southern Maine Health Care is a medical facility located in Biddeford, ME. This hospital has been recognized for Patient Safety Excellence Award™, Pulmonary Care Excellence Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™

Patient Safety Excellence Award™ (2022)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

Pulmonary Care Excellence Award™

Pulmonary Care Excellence Award™ (2024, 2023)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Critical Care Excellence Award™

Critical Care Excellence Award™ (2023, 2022)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

America’s 100 Best Hospitals for Pulmonary Care Award™

America’s 100 Best Hospitals for Pulmonary Care Award™ (2022)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Stroke Care Excellence Award™

Stroke Care Excellence Award™ (2022)

Superior clinical outcomes in the care and treatment of stroke

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

12 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Heart Attack

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Diabetic Emergencies

In Hospital

Better than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pulmonary Embolism

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Respiratory Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Sepsis

Mortality In-Hospital

As Expected

Mortality within 30 days

Better than Expected

Specialty Excellence Awards

Critical Care Excellence Award™

Critical Care Excellence Award™

2023, 2022

Complication Based Ratings

Procedure/ConditionIn Hospital

Gallbladder Removal Surgery

In Hospital

Worse than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Colorectal Surgeries

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Gastrointestinal Bleed

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pancreatitis

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Upper Gastrointestinal Surgery

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Stroke

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Specialty Excellence Awards

Stroke Care Excellence Award™

Stroke Care Excellence Award™

2022

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

Worse than Expected

Hip Replacement

In Hospital

Worse than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pneumonia

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Specialty Excellence Awards

Pulmonary Care Excellence Award™

Pulmonary Care Excellence Award™

2024, 2023

America’s 100 Best Hospitals for Pulmonary Care Award™

America’s 100 Best Hospitals for Pulmonary Care Award™

2022

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
57%

Patients who gave a rating of 9 or 10

12% lower than the national average

58%

Would definitely recommend

12% lower than the national average

Southern Maine Health Care

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%76%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%73%78%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%48%66%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%54%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%83%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%42%52%

Southern Maine Health Care

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%36%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%53%73%

Providers

Provider Reviews

The whole office is very professional and very friendly. Dr. Demetriou is very easy to talk to and listens. She is very easily reached and responds quickly. I am very happy to have her be my doctor.

Dec 08 2023

Review for Dr. Demetriou

Dr. Fraser has been my PCP for nearly 15 years. He has seen me through thick & thin (literally), as well as a combined handful of acute & chronic illnesses and so many of life’s ups & downs. Through all of the years, he has remained caring, compassionate, extremely competent, a fabulous doctor &...

Beth K. Dec 06 2023

Review for Dr. Fraser Jr

Always makes time. So pleasant! Answers my messages quickly! One of my fav doctors!!!!

Holly Bartolotta Dec 06 2023

Review for Dr. Lyman

Thought he was great. Don't understand the negative reviews. He was personable, listened to my concerns, made me feel comfortable and went through post procedure details thoroughly. Don't know what more you could ask.

Dec 01 2023

Review for Dr. Kleeman

My appointment was 11/20/2023. Dr. Burke said he would schedule 2 procedures. So far 11 days later have not heard a single word.

Yvonnw Dickson Dec 01 2023

Review for Dr. Burke

Location

Southern Maine Health Care

1 Medical Center Dr, Biddeford ME 04005

CallDirections

(207) 283-7000

Frequently Asked Questions

Where is Southern Maine Health Care located?

Southern Maine Health Care is located at 1 Medical Center Dr, Biddeford, ME 04005. Find other locations and directions on Healthgrades.

Has Southern Maine Health Care won any recent awards from Healthgrades?

Yes, Southern Maine Health Care has been awarded with Patient Safety Excellence Award™, Pulmonary Care Excellence Award™, Critical Care Excellence Award™, and 2 more in the past two years.

Is Southern Maine Health Care highly rated with patients?

57% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does Southern Maine Health Care score well in safety ratings?

Healthgrades tracks outcome ratings for 12 hospital services. View more details here.

How do I get in at Southern Maine Health Care?

Phone number, appointment information, and directions can be found on Healthgrades Southern Maine Health Care profile..

How does Southern Maine Health Care rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

1 Medical Center Dr

Biddeford, ME 04005

Directions

(207) 283-7000