Northern Light Mercy Hospital
Patients that would definitely recommend
15% higher than the national average
Northern Light Mercy Hospital is a medical facility located in Portland, ME. This hospital has been recognized for Patient Safety Excellence Award™ and Outstanding Patient Experience Award™.
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
Patient Safety Excellence Award™ (2021)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
Outstanding Patient Experience Award™ (2021, 2020, 2019)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
Hospital Quality
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experiencePatients who gave a rating of 9 or 10
12% higher than the national average
Would definitely recommend
15% higher than the national average
Northern Light Mercy Hospital
National Average
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Discharge Information
Percent of patients who said they were given information about recovering at home
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Northern Light Mercy Hospital
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
Nov 21 2021
Review for Dr. Fels
She ignores complicated cases. She refuses to want to investigate either. She did not want to order an MRI to look further into my pain and she based her decision making on a year old CT scan. She kind of diagnosed me with "fibromyalgia" which is a very real issue but I do not have it. Upon seeing...
Anonymous Nov 17 2021
Review for Dr. Gartner-Fanburg
Super caring and attentive physician. Remembered personal details from previous visits. Clear that he is competent and up to date on best practices. Very smart and savvy in general.
Nov 16 2021
Review for Dr. Brett
After 36 years of struggling to find an answer as to what kept causing pain and illnesses from birth and even though I had actual illnesses, some docs tried to say it was in my head (take these antidepressants). One doctor FINALLY sent me to a specialist. Half hour later he knew what it was and sent...
Traci Moeller Nov 01 2021
Review for Dr. Heise
Bedside manner is definitely lacking. Shows no care for patient concerns. Having a connective tissue disease and concerns about my Diverticulitis, I addressed it with him and was told not to worry, no big deal. So when my abdomen hurt I thought it was just a flare up, after all, the gastro doc told...
Traci Moeller Oct 31 2021
Review for Dr. Kleeman
Location
Frequently Asked Questions
Where is Northern Light Mercy Hospital located?
Has Northern Light Mercy Hospital won any recent awards from Healthgrades?
Does Northern Light Mercy Hospital score well in safety ratings?
Felt not listened to, ignored, spoken over and not helped. The way he spoke over me with no regard for what I was saying or expressing about my pain was incredibly unprofessional. I would rather live with chronic pain then ever see such an unpleasant person again. I shouldn’t feel the need to fight...