Northern Light Mercy Hospital

82%

Patients that would definitely recommend

12% higher than the national average

Northern Light Mercy Hospital is a medical facility located in Portland, ME. This hospital has been recognized for Patient Safety Excellence Award™ and Outstanding Patient Experience Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™

Patient Safety Excellence Award™ (2021)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Outstanding Patient Experience Award™

Outstanding Patient Experience Award™ (2022, 2021, 2020)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

  • Death in procedures where mortality is usually very low
  • Accidental cut, puncture, perforation or hemorrhage during medical care

10 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Heart Attack

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pulmonary Embolism

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Respiratory Failure

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Sepsis

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Gallbladder Removal Surgery

In Hospital

Better than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Colorectal Surgeries

Mortality In-Hospital

Better than Expected

Mortality within 30 days

As Expected

Gastrointestinal Bleed

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pancreatitis

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

Worse than Expected

Upper Gastrointestinal Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Stroke

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Prostate Removal Surgery

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Spinal Fusion

In Hospital

Better than Expected

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
80%

Patients who gave a rating of 9 or 10

11% higher than the national average

82%

Would definitely recommend

12% higher than the national average

Northern Light Mercy Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%84%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%84%78%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%70%66%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%63%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%63%53%

Northern Light Mercy Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%61%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%69%73%

Providers

Provider Reviews

I was very appreciative at how quickly he was able to see me as a new patient. Very thorough and honest. Appointment ran beyond normal office hours but the appt was not rushed or cut short in any way. I was impressed.

Feb 02 2023

Review for Dr. Lebeis

Jan 29 2023

Review for Dr. Hallock

Very professional , and informative

Stephen Crockett Jan 27 2023

Review for Dr. Adey

Dr. Scoll is top notch. He is straight to the point, fair and respectful. His professionalism and down to earth communication was above expectations. Huge thank you for making a stressful endeavor turn out easy.

Jan 27 2023

Review for Dr. Scoll

I had an issue that needed to be addressed, and Dr. Hodroff responded in a professional, knowledgeable, caring way.

ANITA A Jan 26 2023

Review for Dr. Hodroff

Location

Northern Light Mercy Hospital

144 State St, Portland ME 04101

CallDirections

(207) 879-3000

Frequently Asked Questions

Where is Northern Light Mercy Hospital located?

Has Northern Light Mercy Hospital won any recent awards from Healthgrades?

Is Northern Light Mercy Hospital highly rated with patients?

Contact Us

144 State St

Portland, ME 04101

Directions

(207) 879-3000