Northern Light Mercy Hospital

84%

Patients that would definitely recommend
14% higher than the national average


Northern Light Mercy Hospital is a medical facility located in Portland, ME. This hospital has been recognized for Outstanding Patient Experience Award™, America’s 100 Best Hospitals for Orthopedic Surgery Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2020, 2019, 2018)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Orthopedic Surgery Award™ (2019)

Superior clinical outcomes in back and neck surgery, spinal fusion, hip fracture treatment, hip replacement, and total knee replacement

America’s 100 Best Hospitals for Spine Surgery Award™ (2019)

Superior clinical outcomes in back and neck surgeries and spinal fusion procedures

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

1 rating was better than expected

  • Respiratory failure following surgery

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
79%

Patients who gave a rating of 9 or 10
10% higher than the national average

84%

Would definitely recommend
14% higher than the national average

Northern Light Mercy Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%86%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%83%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%66%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%93%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%57%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%73%66%

Northern Light Mercy Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%62%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%73%73%

Providers

Provider Reviews

Sheila Chruchill Dec 03 2020

Review for Dr. Wahlig

20 minutes

Nov 30 2020

Review for Dr. Freme

I have had continued support before, during and after the procedure. I have been able to ask questions and get continual answers by phone, email and in person. The tummy tuck looks better than expected and has given a very positive personal feeling.

Nov 24 2020

Review for Dr. Weisberg

Dr. Barr is a great Doctor to work with. He has excellent bed side manner, is always friendly and compassionate, and listens to your questions and concerns.

Melissa Nov 22 2020

Review for Dr. Barr

Dr. Kirkham walked me through my whole process, Excellent care, Excellent staff, my result far exceeded my expectations. Would highly recommend. Dr Kirkhams work gave me a new perspective of confidence. Grateful for an experienced, integrity minded and compassionate surgeon.

Nov 21 2020

Review for Dr. Kirkham

Location

Northern Light Mercy Hospital

144 State St, Portland, ME 04101

Frequently Asked Questions

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