Pen Bay Medical Center

70%

Patients that would definitely recommend
Equal to the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

11 ratings were as expected

  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
70%

Patients who gave a rating of 9 or 10
1% higher than the national average

70%

Would definitely recommend
Equal to the national average

Pen Bay Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%84%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%82%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%64%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%51%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%68%66%

Pen Bay Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%57%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%72%73%

Providers

Provider Reviews

Cassandra May 01 2020

Review for Dr. Mellon

Horrible bedside manner. She would get annoyed when I asked questions about my issues and what to do about them. She broke up with me via certified letter, leaving me with no PCP.

Apr 21 2020

Review for Dr. Kendall

the good doctor did a reverse complete shoulder replacement. My rehab was slow, but it turned out very well. My rotator cuff was completely severed. Couldn't use my right arm. Now I can. I have limitations, but no pain. It is almost normal. He did a great job. The whole team is great.

larry brackley Apr 11 2020

Review for Dr. Endrizzi

Dr Filderman has taken good care of me for 20 years, Love the Man! With the Corona Virus coming I am a bit Nervous there will not be enough Respiratory machines or Oxygen. Hope Pen Bay hospital is ordering Beds and Cots.

yvonne Mar 15 2020

Review for Dr. Filderman

I have been a patient of Dr Ashmore for a number of years. she is easy to talk with, not averse to saying she is puzzled and wants a second opinion. As an elderly male, she has never failed to do a prostate check during a physical. She is both an amazing physician, and an amazing person.

Bill Ryan Jan 28 2020

Review for Dr. Ashmore

Jan 26 2020

Review for Dr. Ashmore

poor. she's an angry, frustrated woman who doesn't like her patients.

Jan 26 2020

Review for Dr. Thackeray

She has been my Dr for over 10yrs. She's the best. Always makes you feel like you're the only one there. She has helped me so much.

Connie lowe Nov 15 2019

Review for Dr. Staples

KF Oct 12 2019

Review for Dr. Stein

Oct 07 2019

Review for Dr. Pierce

Dr. Merrill never makes me feel rushed when I have an appointment. He has been my doctor for 25 years.

Oct 01 2019

Review for Dr. Merrill

Sep 23 2019

Review for Dr. Goltz

Beth Daley Sep 19 2019

Review for Dr. Morrow

Left in the middle of my visit. Wouldn’t treat my tick bite although I have chronic Lyme and almost died from it. He’s arrogant and uninformed, yet previously gave me antibiotics for a sinus infection without any examination.

Aug 31 2019

Review for Dr. Allen

Visited for consultation. I asked to see Dr Sigsby because I had met him the year prior, when my mother saw him. At that time, we both thought Dr Sigsby was the best. Glad I went back to see him when I had neuro problems.

Cathy Jul 31 2019

Review for Dr. Sigsbee

Dr. Ashmore has helped so much and has relieved my back pain and neck pain. When no once couldn't. I recommend her highly.

Brenda Harford in Morrill, ME - Jul 26 2019

Review for Dr. Ashmore

Did not recognize my symptoms of ADHD. Yeah why do you think that I’m depressed?

Jul 16 2019

Review for Dr. van Lonkhuyzen

Jun 15 2019

Review for Dr. Schenk

I have been with her since Dec. 13, 2016 and have nothing but the highest regard for her. She is knowlegable, compassionate, explains what it is you have and all about the procedure. We are very fortunate to have someone of her caliber in our area. Her office is now in Rockport, Maine 04854

Jun 07 2019

Review for Dr. Lavigne

Dr. Morrison's excels in every area, knowledge, communication, efficiency and caring.

Apr 21 2019

Review for Dr. Morrison

The Way Life Should Be

Apr 10 2019

Review for Dr. Schenk

Even after moving away from the coast I return to see Dr. White, for I have not found an orthopedist in my area, that could fill Dr. White's shoes. He is excellent.

Apr 04 2019

Review for Dr. White

Apr 04 2019

Review for Dr. Endrizzi

Dr Rasmussen is an engaging and highly skilled orthopedic surgeon who specializes in shoulder procedures. I had a total joint replacement procedure in my left shoulder a year ago and could not be more satisfied with the results.

Mar 23 2019

Review for Dr. Rasmussen

Dr Endrizzi did my TSR Nov 2017, from the time of the 1st visit to the last appointment it was a totally positive/ professional experience which gave me my life back, those people out there that know what I mean, there is only one team that I would recommend, go with the best and get it done.

Mar 19 2019

Review for Dr. Endrizzi

Good listener. Excellent staff.

Mar 10 2019

Review for Dr. Schenk

I am very happy to have her as part of my care team.

Darren Philbrick in Searsport, ME - Mar 02 2019

Review for Dr. Ashmore

Excellent. I had an accident, breaking femur and hip. Dr. Skordino pieced me back together! Outcome has been no issues, other than of course having to strengthen and become mobile again. The practice is responsive to patients, communicates, and give it a 5-star rating.

Feb 21 2019

Review for Dr. Scordino

Belfast - Dec 28 2018

Review for Dr. Lavigne

Sara N in Warren, ME - Nov 24 2018

Review for Dr. Pierce

I had Dr. Mazur years ago in Boston. He is one of the best docs around. He is intelligent and dedicated to medicine as well as his patients.

Nov 20 2018

Review for Dr. Mazur

After only one visit, I can say Dr. Chamberlain is one of the most thorugh doctors I have ever been to. He listened and answered all of my questions and was very honest with me.

ME - Nov 14 2018

Review for Dr. Chamberlin

Kind caring skilled and compassionate

Ann Flagg Oct 20 2018

Review for Dr. Gramas

Frustrated in Rockport, ME - Oct 07 2018

Review for Dr. Lavigne

Never. In fact, I’ll be making sure everyone knows just how unprofessional she is at the patients expense.

ME - Oct 01 2018

Review for Dr. Lash

He’s straight forward with a diagnosis and description of how to fix the shoulder issue. Surgery was done in day surgery and was successful.

ME - Jul 18 2018

Review for Dr. Endrizzi

Dr. Connelly is an amazing oncologist I am extremely grateful for her care

Ann in Rockport , ME - Jun 28 2018

Review for Dr. Connelly

I have been going to Dr. Kava for probably at least 15 years off and on for inner ear problems. He is good at putting tubes in ears but doesn't seem to be much good at diagnosing ear problems. He seems to form an opinion first and then stick with it. I really need to find a better ET doctor.

John Smith in Rockport, ME - Jun 16 2018

Review for Dr. Kava

Consistently unresponsive to troubling symptoms I was reporting and I later learned from new physician she was putting me in harm's way. It has taken months for me to get my health back on track.

jackie in belfast, ME - Jun 08 2018

Review for Dr. Peabody

Dr. Staples was very rude. Not welcoming or understanding at all. If you want answers for a health concern, don’t see her.

Patient123 in Rockland, ME - May 19 2018

Review for Dr. Staples

Dr. Lavigne has acquired superior knowledge, outstanding procedures for diagnosis and treatment, and genuine caring for her patients. We are fortunate that she is practicing in our area of the country.

Annemarie V. Quin in Bar Harbor, Maine - Apr 16 2018

Review for Dr. Lavigne

Terrible experience. She did not do anything about my continued pain and increasing symptoms. Did not request any testing. Unconcerned and difficult to get an appointment. My symptoms went on for almost a year before an ER doctor diagnosed.

Camden Maine - Apr 08 2018

Review for Dr. Thackeray

My first experience with Dr. Schenk was very professional. I got a lot of needed information. The conversation was extremely nice. I would recommend that person to my family and friendswith no doubt.

Eve in Owls Head - Mar 23 2018

Review for Dr. Schenk

Normand Saucier in South Bristol , ME - Mar 20 2018

Review for Dr. White

Sharon Munro in Thomaston - Mar 03 2018

Review for Dr. Hage

Feb 22 2018

Review for Dr. Scordino

Bill Mook in Newcastle, Maine - Feb 22 2018

Review for Dr. White

Feb 15 2018

Review for Dr. Ashmore

Kind, caring and compassionate. Easy to talk to. Welcoming and comfortable environment. Highly recommend.

Dec 13 2017

Review for Dr. Batterman

Dr. Hamill seemed annoyed to have to deal with an older person that is hard of hearing and has many questions. He did a lot of eye rolling .

Dec 10 2017

Review for Dr. Hamill

Rockland, ME - Nov 03 2017

Review for Dr. Redmond

Dr. Beaule recently performed successful surgery on me. The pre-op and post-op appointments were very good. And she checked in on me during my hospital stay. She takes the time to explain things thoroughly and in layman's terms. She is easy to talk to and also has a good sense of humor.

Brunswick, ME - Sep 21 2017

Review for Dr. Beaule

Gail Gleason in Union, ME - Sep 06 2017

Review for Dr. Crosslin

Gives new meaning to "distinterest," and "cursory" examination.

Anywhere, USA - Aug 03 2017

Review for Dr. Hoekstra

Dr. Schenk has been my physician for over 10 years. I switched to him primarily related to his interest and expertise treating diabetic patients. I have been very satisfied with his care and accessibility. I would and have recommended him.

Kevin Varga in Warren, ME - Jun 19 2017

Review for Dr. Schenk

Portland, ME - Jun 19 2017

Review for Dr. Kilby

I highly recommend "Dr. Tim" he is efficient, concerned and very thorough. Scheduling appointments is sometimes difficult what with the workload of all doctors today, however, all other aspects that directly reflect his own expertise make him shine in his industry!!

George Holmes in Rockland, ME - Jun 18 2017

Review for Dr. Goltz

Edgecomb, ME - Jun 14 2017

Review for Dr. Filderman

Rich Adams in Springfield, OR - Jun 14 2017

Review for Dr. White

Dr Lash has treated both my spouse and my son. She is knowledgeable and very thorough. She wS extremely kind and patient with my son, and explained everything to him. She referred him to other specialists as needed, and followed up. We have been very satisfied. I highly recommend Dr Lash!

Barbara Bennett May 30 2017

Review for Dr. Lash

Dr Endrizzi and his team are outstanding. My shoulder replacement was 100% successful. I highly recommend him.

Fred Dambrie in Glen, NH - May 24 2017

Review for Dr. Endrizzi

Theresa Monson in Bangor, ME - May 09 2017

Review for Dr. Merrill

Steve Chapin in Liberty - Apr 10 2017

Review for Dr. Morrow

Nancy (pseudonym) Apr 07 2017

Review for Dr. Coyle

I think Dr Beaule is one of the best doctors out there today. Very caring, and as far as I'm concerned, is a top notch surgeon. If I needed surgery again, she would be my go to doctor! Plus she's easy on the eyes!

Bruce in Rockland, ME - Apr 04 2017

Review for Dr. Beaule

My five year old daughter had her first dental appointment at Dr. Morrow's office, and we will for sure be back!

Belfast, ME - Apr 03 2017

Review for Dr. Morrow

Overall great experience! I'll be referring family and friends for sure!

Belfast, ME - Apr 03 2017

Review for Dr. Morrow

Dr. Morrow and her staff are professional, caring and friendly. I have been going to her for years and, rather than dreading an appointment, I always look forward to seeing them! Wonderful care!!!!! I have recommended Dr. Morrow to many friends!!

Susan Chapin in Liberty, Maine - Mar 29 2017

Review for Dr. Morrow

Dr. Mazur is the best of the best. His knowledge and clarity is well-matched with his insight and compassion. We are fortunate he is here in MidCoast Maine.

northport, me - Mar 28 2017

Review for Dr. Mazur

Deborah Cotter in Boothbay Harbor, ME - Mar 25 2017

Review for Dr. Coyle

I would recommend Dr. Mazur to anyone in need of an honest, thoughtful and caring physician. He is clearly talented, skilled and someone that I trust totally with my health care.

Philip G. Carthage in Belfast, ME - Mar 22 2017

Review for Dr. Mazur

Bruce Little in Portland, ME - Mar 18 2017

Review for Dr. Coyle

Can a visit to the dentist really be fun? Yes!

Searsport Maine - Mar 18 2017

Review for Dr. Morrow

Wonderful. Best dentist around(: super kind.

Anna in Belfast ME - Mar 14 2017

Review for Dr. Morrow

I've been going to Dr. Morrow for years. She is by far the best dentist. Dr. Morrow makes you feel like you are her main focus and has a wonderful and funny personality.

Belfast, ME - Mar 14 2017

Review for Dr. Morrow

Dr. Kava is an amazing physician. He utilized a variety of tone sounds to check out what was going on in my ear and double-checked the results with a printout from a machine that records the sounds, wow! He also fit me in his tight schedule to see me ASAP. The staff was very friendly.

Marianne in Somerville Maine - Feb 16 2017

Review for Dr. Kava

Wiscasset, ME - Feb 15 2017

Review for Dr. Allen

Most frustrating experience of my life! Left the practice a year ago, and they continue to send me notices that I am overdue for my yearly physical. Couldn't even get a complete set of my medical records when I left.

Scarborough, ME - Feb 13 2017

Review for Dr. Kendall

Cathy Anderson in Waldoboro ME - Feb 05 2017

Review for Dr. Schenk

He listens carefully and explains what he he is doing. He is courteous, caring and knowledgeable. He follows up extremely well. Reminds me of Dr. Koester whom I admired. Glad to have him as my Primary Care Physician.

Lisa Winslow in Thomaston, ME - Feb 03 2017

Review for Dr. Landfair

Rude, assured me nothing would go wrong. Still treating for wrong type of Angina. MMC can't even get a IV correct. Pain meds were all over operating room instead of in my arm. Ridiculous butchering circus.

Pam in South Portland, ME - Jan 10 2017

Review for Dr. Coyle

I have had many issues with trying to get correct medications and timely referrals. I like Dr. Schenk but his office staff gets poor ratings.

Leigh G in Camden, ME - Jan 04 2017

Review for Dr. Schenk

Dr. Kava is a compassionate doctor with an excellent bedside manner. He competently performed a minor surgical procedure. Would definitely recommend him.

Susan williams in Stockton Springs ME - Dec 30 2016

Review for Dr. Kava

I've been a patient of DrVan's (as most of us fondly call him) for over 13 yrs. I have found him to be unfailingly professional, empathetic, and due to his reputation, he is in high demand in this area. Those of us in this small town who see him on a regular basis consider ourselves fortunate!

Pam L in Rockland - Dec 29 2016

Review for Dr. van Lonkhuyzen

Mark in Cumberland Center, ME - Dec 27 2016

Review for Dr. Coyle

I felt completely comfortable with Dr. Crosslin and his staff. Dr. Crosslin has excellent bed side manner and just a great caring surgeon. I felt like Dr. Crosslin and his staff knew exactly what they were doing and made sure I was informed of every single tiny detail.

Shirley in Union, ME. - Dec 22 2016

Review for Dr. Crosslin

Does not listen to patients, is very rude! Is arrogant and ignores patients comments, symptoms, etc.

Fairfield, ME - Dec 16 2016

Review for Dr. Degenhardt

Friendly, good sense of humor, carefully reviews the medical record before consult, approachable. I like his approach, sorts through diagnostic stuff quickly, comes up with a plan. Follows up appropriately.

jmact in Camden, ME - Dec 14 2016

Review for Dr. Yetman

Sent out an incomplete report, leaving out an incidental finding. Radiologists are obliged to mention findings that are incidental, and had I not seen the actual films, I would not have known about this finding. Very sloppy work.

A physician and patient in Rockport, ME - Dec 13 2016

Review for Dr. Hintz

Dr. Crosslin is a breath of fresh air. He is genuine, forthright, and caring. His staff is kind and professional. It is rare that I would look forward to a doctor's appointment, but that is the case with Dr. Crosslin and his great team of people. A+A+A+A+ all the way!

Kathy Ball in Camden, ME - Dec 12 2016

Review for Dr. Crosslin

Such a great doctor! So personable and easy to talk to. I was so impressed with how he worked with my mother!

Waterville Maine - Dec 10 2016

Review for Dr. Mayhorn

This was my first visit. She was very thorough with my exam. I thought she was excellent. She also listened to me and was very considerate.

Carolyn in ME - Dec 03 2016

Review for Dr. Gramas

Missy in Rockport, ME - Dec 02 2016

Review for Dr. Gramas

Peg in Rockport, ME - Dec 02 2016

Review for Dr. Yetman

Efficient office with quick scheduling. Blunt and direct, but honest and caring.

Rockland, ME - Dec 01 2016

Review for Dr. Crosslin

Lee M. in Rockport, ME - Nov 20 2016

Review for Dr. Kava

Location

Pen Bay Medical Center

6 Glen Cove Dr, Rockport, ME 04856