Saint Francis Medical Center

75%

Patients that would definitely recommend
5% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Joint Replacement Excellence Award™ (2020)

Superior clinical outcomes in knee and hip replacement

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

1 rating was better than expected

  • Pressure sores or bed sores acquired in the hospital

10 ratings were as expected

  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
74%

Patients who gave a rating of 9 or 10
5% higher than the national average

75%

Would definitely recommend
5% higher than the national average

Saint Francis Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%86%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%84%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%70%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%85%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%55%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%67%66%

Saint Francis Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%65%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%74%73%

Providers

Provider Reviews

The Coco's Jul 08 2020

Review for Dr. Brown

Caring, smart and professional. He answered my questions that other doctors could not answer. I am so much better after my surgery. I feel like I got new legs

Amanda O Jul 01 2020

Review for Dr. Borders

Clovis W Hailey Jun 06 2020

Review for Dr. Patel

Emily Brown May 29 2020

Review for Dr. Soeller Sr

Dr. Matthew Fowlkes is one of the best oral surgeons I've ever been to. The office staff is very friendly and welcoming.

Apr 09 2020

Review for Dr. Fowlkes

Dr. Geist is one of the most knowledgeable doctors that I know. He's a very good oral surgeon. I would recommend him to anyone.

PH Apr 09 2020

Review for Dr. Geist

TRT Apr 09 2020

Review for Dr. Geist

Dr. Fowlkes is a great oral surgeon. He was very helpful with information in the time i had to go to his office. His staff was very pleasant and helpful.

T Apr 09 2020

Review for Dr. Fowlkes

Dr. Fowlkes and his staff are amazing. Explained everything to me and answered all my questions. I would highly recommend Dr. Fowlkes.

Apr 08 2020

Review for Dr. Fowlkes

Dr. Geist and his staff are amazing. They answered all my questions i had about my treatment plan. They are very professional. I would highly recommend them.

Apr 08 2020

Review for Dr. Geist

I found him to be very upfront & honest! He was able to take care of all my family needs! I was very happy with the outcome. His office staff was very nice, I would recommend them to anyone!!!

Apr 08 2020

Review for Dr. Fowlkes

The O.S.A. of Monroe, La. is the place to go! The staff is amazing and the office is super clean. If you have any oral surgery coming up, you need to call! Dr. Geist is the best!

Apr 08 2020

Review for Dr. Geist

Excellent doctor! I can't say enough about my care at this office. I won't see anyone else for my extractions.

Apr 07 2020

Review for Dr. Geist

Susan McWilliams Mar 11 2020

Review for Dr. Alvernia

Beth Chandler Mar 06 2020

Review for Dr. Alvernia

Gloria Roberts Feb 21 2020

Review for Dr. Alvernia

T. Buford Feb 07 2020

Review for Dr. Alvernia

Dr. Napoli is very likeable, knowledgeable and I appreciate him for his quick action saving my life. I highly recommend him for anyone!!

K Blackman Jan 29 2020

Review for Dr. Napoli

Diane Howard in Baskin, LA - Jan 17 2020

Review for Dr. Alvernia

MT Jan 14 2020

Review for Dr. Alvernia

Dr Alvernia and his staff are amazing!! I had back surgery on Nov 5,2019. He spent so much time with me, he explained the procedure and answered all of my questions. He takes care of his parents before and after surgery. Great experience!!! His staff is so friendly.

K Pace Jan 08 2020

Review for Dr. Alvernia

Dr Alvernia was very thorough, patient, attentive, and knowledgeable. All the traits (and more) that made us feel at ease to deal with the process of pre-surgery, surgery, and post-surgery. We highly recommend Dr. Alvernia.

Mitchell Jackson Dec 24 2019

Review for Dr. Alvernia

Dr. Soeller seems knowledgeable and to the point

Waymon Smith Dec 03 2019

Review for Dr. Soeller Sr

Julie Bowe Nov 16 2019

Review for Dr. Alvernia

Was having excruciating pain in right leg due to pinched nerve. I am now pain free thanks to Dr. Alvernia and the surgery he performed on me. I highly recommend Dr. Alvernia to everyone and his office staff are super nice.

Debra Milstead Nov 16 2019

Review for Dr. Alvernia

My experience with Dr. Alvernia was excellent. He was very informative about my surgery. We knew what to expect from the surgery and recovery. The office staff were very helpful in setting my surgery up and then following up with me after the surgery.

Lorri Weaver Nov 01 2019

Review for Dr. Alvernia

Dr. Alvernia is outstanding. My husband had neck surgery and is doing great now. Dr. Alvernia explained everything that he was going to do and drew a diagram to show us what it would look like. He is amazing and we would highly recommend him.

Dianne and O'Neil Wooten Oct 30 2019

Review for Dr. Alvernia

I am soon to have a total knee replacement the end of November 2019. Reading the reviews on Dr. Soeller have eased my mind completely. So far meeting with him and his staff has been more than excellent.

Lorrie Oct 26 2019

Review for Dr. Soeller Sr

Caring and quick service

Oct 02 2019

Review for Dr. Alvernia

K. White Sep 26 2019

Review for Dr. Alvernia

JP Sep 06 2019

Review for Dr. McHugh

Aug 10 2019

Review for Dr. Brown

It was a good experience. Dr.Alvernia and staff were very attentive and caring. I would recommend Dr. Alvernia to anyone in need of a neurosurgeon.

Virginia R. Stevens Aug 08 2019

Review for Dr. Alvernia

Ashley Jul 24 2019

Review for Dr. Alvernia

Katrina Parker Jul 08 2019

Review for Dr. Hammett

He was excellent doctor. He has the best bedside manner!! He cares so much about his patient's. I would recommend anyone to Dr. Alvernia. He gave me my life back!!

E.Hunter in Gilbert, LA - Jun 26 2019

Review for Dr. Alvernia

Brenda R. Davis in Bastrop, LA - Jun 24 2019

Review for Dr. Soeller Sr

I loved Dr. Rittelmeyer. He does not talk to you in a condescending manner. He listens and is very thorough. I would highly recommend him.

Beth Baughman in West Monroe, LA - Jun 24 2019

Review for Dr. Rittelmeyer

John in LA - Jun 20 2019

Review for Dr. Alvernia

He is a great doctor. It is easy to tell he really cares for the people he is treating. We are lucky to have him and those working with him. Just bring up his name in a group of people and you will likely hear of the same results.

Ronald Johnson in MONROE, LA - Jun 05 2019

Review for Dr. Broussard

I was very impressed with how he explained everything to us in detail. I felt very comfortable with him doing my surgery.

May 28 2019

Review for Dr. Alvernia

Dr. Alvernia and his staff were amazing. He took time to thoroughly explain everything and answer all my questions. He even drew pictures and wrote everything down so I could look back at it later. My surgery went even more smoothly than I could have imagined. I highly recommend Dr. Alvernia.

May 28 2019

Review for Dr. Alvernia

VERY OPEN AND INFORMATIVE ON VISITS. HE DID NECK SURGERY ON ME OVER A YEAR AGO AND IT WENT FANTASTIC. RELIEVED THE SEVERE HEADACHES, NECK AND SHOULDER PAIN I HAD FOR OVER A YEAR.

May 25 2019

Review for Dr. Cain

May 20 2019

Review for Dr. O'Boyle

I had an appointment on 5/2/19 with Dr. Alvernia. He was very nice and explained everything and answered all my questions.

May 03 2019

Review for Dr. Alvernia

Apr 23 2019

Review for Dr. Alvernia

I had excruciating pain in my lower back for 8 months to one year. Dr. Alvernia conducted an examination and recommended surgery. He performed a Lumbar Spine Fusion which was successful and I am pain free. I highly recommend Dr. Alvernia.

Apr 18 2019

Review for Dr. Alvernia

Dr. Brown has treated me for many years. He is a kind and caring doctor and takes the time to explain symptoms and treatment options. I would not hesitate to recommend him.

Apr 11 2019

Review for Dr. Brown

Excellent service and highly recommended

Apr 10 2019

Review for Dr. Soeller Sr

I had 2 discs pressing against my nerves in back and could hardly walk. I had surgery 6 weeks ago and had a great recovery with no pain medication. I am driving and wearing my back brace for support. I am glad I chose him for my surgery.

Apr 08 2019

Review for Dr. Alvernia

Apr 04 2019

Review for Dr. Sanson

Took all 3 of my boys for a well check today and although it did take a little while they were very thorough and very polite and nice. I loved dr.saadat and I’m so glad tht she is gonna be my boys dr now. She’s a very caring and sweet dr.

Apr 04 2019

Review for Dr. Saadat

Fantastic surgon. He did my 4th back surgery and he's better than the other 3 put together. He is totally there for his patients. He doesn't have a PA because he wants to see EVERY patient himself. His patient load is heavy but he's well worth the wait.

John King in West Monroe, LA - Mar 02 2019

Review for Dr. Cain

Gregory Greeson in ElDorado, AR - Mar 01 2019

Review for Dr. Alvernia

very pleased with his communication with me regarding my procedure. Provided detailed information on what to expect pre and post surgery. I would highly recommend Dr. Alvernia. He has a wonderful bedside manner. Never rushed with my time with him.

Nancy Machen in West Monroe, LA - Mar 01 2019

Review for Dr. Alvernia

My experience with Dr. Geist and his staff was so much easiser than I expected. He explained everything to me so that I could understand my upcoming procedure and answered all my questions thoroughly. I felt much less nervous about my surgery and knew I was in good hands.

Amy in West Monroe, LA - Feb 25 2019

Review for Dr. Geist

Very good bedside manner. Answered all of my questions keeping me well informed.

dtarver Feb 22 2019

Review for Dr. Soeller Sr

Dr Brown gave me my life back! I had a total hip replacement and everything went great. His staff is so nice. I wish I would have found him 3 years ago. I had no complications and I’m pain free!! Thank you Dr Brown!!

J Lilly in Sterlington , LA - Feb 18 2019

Review for Dr. Brown

Dr. Alvernia and his staff are highly professional. He is an excellent surgeon and has wonderful follow-up. Skilled in all aspects of patient care.

Mary Ratliff in Ruston, LA - Feb 15 2019

Review for Dr. Alvernia

Very courteous and knowledge about my surgery.

M.Killen in Rayville, LA - Feb 12 2019

Review for Dr. Alvernia

RR in Monroe, LA - Feb 12 2019

Review for Dr. Alvernia

Brenda Fluitt in Columbia, LA - Jan 25 2019

Review for Dr. Alvernia

I was very pleased with my back surgery- had terrible pain in my leg before surgery- pain was gone afterwards- dr alvernia and his staff have been great/ I highly recommend

Tammy hutto in Winnsboro - Jan 08 2019

Review for Dr. Alvernia

Sondra Rasbury in Chatham, LA - Jan 08 2019

Review for Dr. Alvernia

Dr. Alvernia is great. My surgery went well and he is taking really go care of me afterward. Dr. Alvernia and his whole staff is really nice. Would recommend him to anyone who wants to get well.

Ahodge in West Monroe, LA - Jan 03 2019

Review for Dr. Alvernia

Dr. Alvernia is very efficient, professional, thorough, patient.

Donna Grimes in Monroe, LA - Dec 19 2018

Review for Dr. Alvernia

Milligan in extension, LA - Nov 30 2018

Review for Dr. Alvernia

The entire experience was excellent. Dr. Soeller did an excellent job. I would recommend him to all my friends and would have no problem with him treating me again. Thank you very much Dr. Soeller for my new hip

Robin Andreola Nov 16 2018

Review for Dr. Soeller Sr

Frances Newman in West Monroe, LA - Nov 06 2018

Review for Dr. Hammett

Amanda in West Monroe, LA - Nov 06 2018

Review for Dr. Yusuf

My surgery went much better than expected this second time around. Dr. Alvernia was very thorough and explained all of my options along with imaging before he came to definite answer to what I needed to have done. Everything went well and I am not without pain.

Bernice Williams-Buggs in Farmerville, LA - Oct 25 2018

Review for Dr. Alvernia

Connie in Monroe , LA - Oct 22 2018

Review for Dr. Miller

Highly recommend. I’ve been to many Gastroenterologists and all wrote me off. Dr. Dunn actually listened to me and was determined to find out what was wrong and help.

Ruston, LA - Oct 17 2018

Review for Dr. Dunn

Sherry Murphy in Monroe, LA - Oct 11 2018

Review for Dr. Soeller Sr

Hope Destroyed Oct 04 2018

Review for Dr. Alvernia

Highly likely to recommend. Scheduling, including initial emergency appointment was excellent. Staff was friendly and compassionate to my situation EVERY single time I visited.

Katina Houston in Tallulah, LA - Oct 03 2018

Review for Dr. Soeller Sr

I never felt rushed when I was in his office. Took a lot of time explaining the procedure and recovery.

Shonda Gray in Dubach, LA - Sep 11 2018

Review for Dr. Alvernia

Information was very well delivered.

Sam in Ruston, LA - Sep 10 2018

Review for Dr. Alvernia

I love my eye doctor because he takes great care of my vision, has a wonderful and friendly staff and because he does not treat me like a patient but treats me like a family member!

LA - Sep 10 2018

Review for Dr. Broussard

Monica Benjamin in Monroe, LA - Aug 21 2018

Review for Dr. Alvernia

My father in law will need another surgery on his back soon and I will be recommending Dr. Alvernia to him.

Amy Flanagan in West Monroe , LA - Aug 15 2018

Review for Dr. Alvernia

Patricia Fields in Monroe, LA - Aug 14 2018

Review for Dr. Alvernia

Highly recommend Dr. Alvernia. He did a lumbar surgery. I am very pleased with his professionalism and how well he explains every step. He is very kind and patient.

Milburn McMurry in Grayson, LA - Aug 07 2018

Review for Dr. Alvernia

very knowledgeable and kind and shows concern about you

Cory K Boyd Sr. in Jackson, MS - Aug 07 2018

Review for Dr. Soeller Sr

lois loyd in crossett, AR - Aug 07 2018

Review for Dr. Alvernia

D. Hemp in West Monroe , LA - Jul 15 2018

Review for Dr. Patel

i am very please with my surgery

George Flennoy in Monore - Jul 10 2018

Review for Dr. Soeller Sr

Broken back and he put humpty dumpty back together

Jeff Davis Jul 06 2018

Review for Dr. McHugh

Ben kirby in Calhoun, LA - Jul 01 2018

Review for Dr. Cain

I highly recommend Dr. Cain

Kim Povirk in West Monroe , LA - Jun 28 2018

Review for Dr. Cain

My experience with the staff and doctor has been delightful. I had my surgery at Monroe surgical with great care and had a timely discharge home. My surgical outcome was exactly what I expected and what occurred was fully explained to me by the doctor.

W. Lofton in west monroe, LA - Jun 26 2018

Review for Dr. Alvernia

clifton Peterson in monroe,la - Jun 05 2018

Review for Dr. Alvernia

He is such an awesome kind and caring doctor . There is not enough good things to say about him .I loved he prayed with me all 3 surgeries I had .He really does care about u .I thank him and God for my life .I highly recommend him. Thank you Doc. Borders.

Mary Wooten in West Monroe - Jun 02 2018

Review for Dr. Borders

Scott Garrett in Bastrop, LA - May 28 2018

Review for Dr. Alvernia

Very professional.

John Taylor in West Monroe, LA - May 17 2018

Review for Dr. Napoli

Dr. Saadat is great with those babies!! Our girls love her...its a longer wait but its worth it she takes her time with each child and is checks everything! Oh and Nurse Jackie is the sweetest ever!!

Apr 10 2018

Review for Dr. Saadat

Location

Saint Francis Medical Center

309 Jackson St, Monroe, LA 71201