Baptist Health Richmond

74%

Patients that would definitely recommend
4% higher than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

13 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
77%

Patients who gave a rating of 9 or 10
8% higher than the national average

74%

Would definitely recommend
4% higher than the national average

Baptist Health Richmond

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%85%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%84%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%67%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%55%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%70%66%

Baptist Health Richmond

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%59%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%73%73%

Providers

Provider Reviews

Very professional. Excellent bedside manner. Always explains everything very thoroughly. Does not rush you in and out. Awesome staff too. I recommend him to everyone.

Livia Nadine Duncan Jun 24 2020

Review for Dr. Miller

I got to see Dr. Eaton i think he was and is great he listens to me. When i needed to be hearded. To me i think his a great and wonderful doctor. Im glad his my doctor.

Jun 22 2020

Review for Dr. Eaton

Jun 20 2020

Review for Dr. Youkilis

I would highly recommend Dr. Huff to all my friends or anyone who needs help. He has help me in too many ways. Very patient with his patients and really listens to them.

Jun 04 2020

Review for Dr. Huff Jr

Great first visit, very efficient and so kind, as I was in pain. Dr. Huff told me just what was going to happen with the surgery and that I would get a knee made just for me. I will highly recommend Bluegrass Orthopedic to anyone.

Judi P Jun 03 2020

Review for Dr. Huff Jr

Went over MRI results. Gave me good detail on what he saw. Made recommendations on how to heal; instead of straight to surgery.

May 28 2020

Review for Dr. Huff Jr

Great visit. Dr. Huffman was on time and the staff treated me with respect. I went in for a LASIK evaluation. Prior to surgery I had 20/400 vision and now I am in 20/20! Best decision I have ever made.

May 23 2020

Review for Dr. Huffman

Griffon Webster May 21 2020

Review for Dr. Miller

Lou May 19 2020

Review for Dr. Sherigar

Does great with patients and csections highly recommend

Cristy leffler May 01 2020

Review for Dr. Holbrook

Amanda H. Apr 30 2020

Review for Dr. Youkilis

Jim Wooton Apr 29 2020

Review for Dr. Simon

AWESOME DOCTOR. VERY PERSONABLE. UNDERSTANDING AND WANTS THE BEST FOR HER PATIENTS . YOU ARE NOT RUSHED OR DISMISSED.

Apr 29 2020

Review for Dr. Evans

Great doctor. Dr. Gillespie has done an excellent job with my medications.

Darlene Apr 14 2020

Review for Dr. Gillespie

Apr 07 2020

Review for Dr. Huff Jr

I know for a 100% fact that all of the positive reviews of this Doctor are fake. He pays people to write positive reviews for him. Worst doctor ever.

Josh Tipton Mar 25 2020

Review for Dr. Yalkut

DisgruntledLawyer Mar 25 2020

Review for Dr. Yalkut

Great experience with Dr Huff and Dr Jones. So glad had knee replaced. Dr Huff always takes time to listen and explain everything . Highly recommend!!

Mar 12 2020

Review for Dr. Huff Jr

vicki Mar 10 2020

Review for Dr. Simon

Excellent professional doctor Listens to what you say. Friendly staff does their job with a jovial attitude!

Ernest L Boardman Mar 07 2020

Review for Dr. Huff Jr

Dr. Jadoon has been my cardiologist for about 2 years. He listens closely, and spends time talking about the test results everytime I see him. He is a very good Doctor. Also the nurses are top notch too. Thank you to everyone there!

M. Hundley Mar 06 2020

Review for Dr. Jadoon

Verified Patient Mar 03 2020

Review for Dr. Weiss

Very knowledgeable

Feb 22 2020

Review for Dr. Huff Jr

Feb 19 2020

Review for Dr. Naqvi

Dr. C has been my my favorite doctor for years ! No bull, smart, kind, & funny. ?? Love him !

Robin M. Feb 14 2020

Review for Dr. Castellanos

I haven't met him yet

Feb 14 2020

Review for Dr. Huff Jr

I actually saw Dr Huff’s PA, Dr Blackburn, for my Zilretta knee shots. He always does a great job for me!

Shirley Roberts Feb 13 2020

Review for Dr. Huff Jr

Penny Gadberry Feb 13 2020

Review for Dr. Miller

I have been going to Dr. Miller for several years and anytime I have a problem they are always good to get me in. Dr. Miller does everything he can to help me. The staff and Dr. Miller are always super nice. I highly recommend him.

Polly Brotzge Feb 13 2020

Review for Dr. Miller

Dr. Huff did a great job injecting my knee. He took the time to listen and answer all my questions before we decided this was the best treatment option.

Franciane Hultz Feb 12 2020

Review for Dr. Huff Jr

It was over a year to get my bill! I have been trying to get my records to no use. Put on hold and forgotten. Please don't waste your time.

Feb 11 2020

Review for Dr. Yalkut

A great surgen to work with thru all my problems. Would recommend Dr. Huff to anyone that needs his service. Could not find a better person

Richard Feb 09 2020

Review for Dr. Huff Jr

Dr. Huff shows compassion for all his patients in everything he does for them. I recommend him to anyone that has an issue that needs to be addressed surgically. He goes above and beyond for his patients.

David Sutton Feb 08 2020

Review for Dr. Huff Jr

very pleased with both Dr. Huff and the staff at BGO. Everyone is very pleasant, helpful and efficient. Timely appointments, very little wait time. would highly recommend.

Feb 07 2020

Review for Dr. Huff Jr

Kathy Turner Feb 06 2020

Review for Dr. Huff Jr

We really appreciate all he did for our son , He is very professional and caring , Thanks again Dr Huff

Feb 06 2020

Review for Dr. Huff Jr

My appointment was for 9:15 and I arrived early. I was in and out before my appointment. I had x-Rays and a cortisone shot in my right knee for worn out cartilage. I would highly recommend Bluegrass Orthopaedics!

Feb 06 2020

Review for Dr. Huff Jr

Dr. Hollingsworth listened to me, and was determined to find out what was causing my heart issues. I think very highly of both her and her nurse, Layla!

Carla Feb 03 2020

Review for Dr. Hollingsworth

An enjoyable experience even though I got shots. Would likely recommend Dr. Huff

Jan 29 2020

Review for Dr. Huff Jr

Vanessa Lynn Z. Jan 29 2020

Review for Dr. Huff Jr

Excellent surgeon. I highly recommend Dr Knecht. Showed he care about his patients.

Jan 28 2020

Review for Dr. Knecht

The staff is amazing! They're so friendly and make you feel right at home. Dr. Jadoon explains everything point for point and doesn't make you feel like just another patient.

Jan 28 2020

Review for Dr. Jadoon

Everyone connected to BGO are caring and compassionate. Dr Huff fits right in that description.

Bill Dalziel Jan 26 2020

Review for Dr. Huff Jr

He is a wonderful doctor and very skilled. I can’t even see scars after my excision.

Jan 24 2020

Review for Dr. Knecht

Good visit

Jan 24 2020

Review for Dr. Knecht

Jan 23 2020

Review for Dr. Winkley

Very helpful straight to the point knew exactly what you needed. Great staff very friendly you’ll feel right at home don’t hesitate to see them

Jamie Bates Jan 17 2020

Review for Dr. Huff Jr

My time with Dr. Evans was phenomenal. I consider her a friend and my physician. Great doctor.

Deneia Thomas Jan 15 2020

Review for Dr. Evans

Great physician! Really cares.

Dec 21 2019

Review for Dr. Huff Jr

great! knee injections painless.knee feels great.thanks.

Dan Dec 21 2019

Review for Dr. Huff Jr

Very efficient, pro-active, down to earth physician with a lot of compassion

Sameena Dec 18 2019

Review for Dr. Jadoon

A physician with touch of humanity

Rifat Dec 18 2019

Review for Dr. Pittman

Quick in and out. Asked for my feedback on what had helped my pain and what hadn't. We discussed options, proceeded, and I left knowing we were doing all we could to relieve my pain. More visits to come.

Dawn Dec 12 2019

Review for Dr. Huff Jr

Was very informative and helpful! Hoping the diagnosis that I received gets me back to full strength soon

Ryan Ross Dec 12 2019

Review for Dr. Huff Jr

T Thompson Dec 10 2019

Review for Dr. Huff Jr

Mary Haddix Dec 06 2019

Review for Dr. Simon

They are real good and carrying people would refer

Ericka Dec 06 2019

Review for Dr. Jadoon

Dr. Jadoon is the most thorough physician that I have ever had the pleasure to work with. He always explains everything in an easy to understand way. I would highly recommend him!

Sonya Middleton Dec 06 2019

Review for Dr. Jadoon

Dr. Castellanos has been my GI for years. He's knowledgeable, caring, and accessible. I've had EGDs and colonoscopies, and they've all been completed with no complications.

Dec 02 2019

Review for Dr. Castellanos

Dr. Mark Simon, did a wonderful job of taking care of my Cataract Surgeries and placement of my lenses. Great follow up care was also provided. I highly recommend Dr. Simon.

Tressia Mcguire Nov 19 2019

Review for Dr. Simon

Krystifer Nov 19 2019

Review for Dr. Jadoon

Was recommended to us when we moved to Richmond 2 years ago. Dr D always listens and spends time to find out what’s going on. Caring and compassionate.

Angela Mayo Nov 16 2019

Review for Dr. Costa

Dr. Huff was very efficient. I was in and out in a reasonable amount of time. I am looking forward to my next visit. Hopefully he will help me get back to work soon.

Nov 16 2019

Review for Dr. Huff Jr

Very smooth process getting an appointment, getting into see Dr Huff etc. xrays done eval and injection all in 1 visit

Lora Nov 16 2019

Review for Dr. Huff Jr

Weddle, Benes, Pollett Nov 14 2019

Review for Dr. Eaton

Dr. Huff was very effectively at getting me to an infection control doctor. I’m still not better but it could have been worst with any delay..

Michael Cooper Nov 13 2019

Review for Dr. Huff Jr

Nov 13 2019

Review for Dr. Simon

Dr Miller is very personable and definitely knows what he’s doing. I had a very severe bunion and hammer toe. He did a fantastic job with my surgery and reconstruction. Wow! Thank you so much Dr. Miller!!

Shari Nov 13 2019

Review for Dr. Miller

Martha Coffman Nov 13 2019

Review for Dr. Simon

Dr. Jadoon is an excellent physician and a good human being. Him and his entire staff took care of us very well. Everything was explained in detail, which was very important.

Rifat Nov 09 2019

Review for Dr. Jadoon

I got seen in a very timely manner everyone was very nice. Dr. Huff was nice the shot in my knee Didn't even hurt. It was a pleasant visit thank you everyone for being nice ,it goes a long way ,see you in December

Edith Brown Nov 09 2019

Review for Dr. Huff Jr

i was very happy with the visit everything was explained in detail Dr.Jadoon and Debie was very helpful

Michael Church Nov 05 2019

Review for Dr. Jadoon

Dr.Shaw is the best! He took awesome care of my son who is a student at UK. He followed up with me and put me at ease since I am 3 hours away. It is so comforting to know my son was treated with excellent care. Thank you Dr.Shaw!! Jo Holliday Henderson,KY

Nov 05 2019

Review for Dr. Shaw

This is our second time with Dr. Huff for my daughter. He is above and beyond in patient care and definitely the best Ortho for us!

L Botkin Nov 02 2019

Review for Dr. Huff Jr

Excellent doctor. Thank you for a great experience. Would highly recommend to all my friends and family.

Nov 01 2019

Review for Dr. Huff Jr

First I don’t think I have ever been treated as kind and made to feel welcome in another health facility as I was here. So pleasant

Donna Boyd Nov 01 2019

Review for Dr. Jadoon

Bruce Oct 30 2019

Review for Dr. Huff Jr

Very good experience. Very friendly and professional staff.

David Brezeale Oct 29 2019

Review for Dr. Jadoon

Dr Huff was fine, but the nurse who drew my blood was awful. She had to stick me 3 times to finally get what she needed and on the second time, the needle fell out and blood went everywhere. All over my arm, all over my clothes! Unacceptable.

Oct 24 2019

Review for Dr. Huff Jr

So very kind and considerably knowledgeable. Surgery went great and after care was so very nice. Would recommend him to anyone!

Becky Gibson Oct 24 2019

Review for Dr. Huff Jr

Rick Newnam Oct 23 2019

Review for Dr. Huff Jr

Office is a ball of mess! Long long wait times. Office staff never returned my call. They need office organization!

Leo Oct 22 2019

Review for Dr. Knuckles

He is very knowledgeable and very friendly, I would highly recommend him!

Oct 18 2019

Review for Dr. Huff Jr

We love Dr Yin! He’s kind, funny, and very knowledgeable. You couldn’t find a better doctor.

Eileen Patterson Oct 15 2019

Review for Dr. Yin

Dr. Blackburn is the one I saw. He was very attentive and prompt with my appointment. Would highly recommended him.

Randell Bond Oct 12 2019

Review for Dr. Huff Jr

Excellent service and cares about his patients.

Oct 12 2019

Review for Dr. Huff Jr

Pat Cooper Oct 09 2019

Review for Dr. Huff Jr

Couldn't have had better.

Mary A Hughes Oct 05 2019

Review for Dr. Huff Jr

Dr. Huff is extremely professional and precise. He has been my family’s orthopedic surgeon for about 16 years. We trust him implicitly especially because he gets us back on our feet quickly so we can pursue sports and fitness goals.

Sep 27 2019

Review for Dr. Huff Jr

Today's visit was great. Dr Jadoon answered all my questions and was very helpful.

Sep 27 2019

Review for Dr. Jadoon

Dr. Huff and his entire team are fantastic! They are very caring and thoughtful and answer any question that I may have. He is an excellent surgeon and highly recommend him for surgery.

Laura Coffey Sep 26 2019

Review for Dr. Huff Jr

Don Sep 14 2019

Review for Dr. Miller

I would highly recommend Dr. Jadoon and his staff

Sep 11 2019

Review for Dr. Jadoon

Great doctor

Janice M. Sep 10 2019

Review for Dr. Moore

Dismissive, perfunctory, did not listen, did not address my concerns. Felt like she decided who I was and what I was there for before entering the exam room and was irritated by anything that might deviate from that.

Aug 29 2019

Review for Dr. Dionisio

I went to dr heilig for my knee, he and his staff were very comforting and answered all my questions

Aug 28 2019

Review for Dr. Heilig

Location

Baptist Health Richmond

801 Eastern Byp, Richmond, KY 40475