Mercyone Waterloo Medical Center

61%

Patients that would definitely recommend
9% lower than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

1 rating was better than expected

  • Pressure sores or bed sores acquired in the hospital

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
64%

Patients who gave a rating of 9 or 10
5% lower than the national average

61%

Would definitely recommend
9% lower than the national average

Mercyone Waterloo Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%75%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%74%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%56%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%52%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%57%66%

Mercyone Waterloo Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%59%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%77%73%

Providers

Provider Reviews

Working on breathing through nose issues. He is excellent at his job. He does tell it like it is but I like that. He is there to do a job, not be your best friend. Don't agree with some of the low reviews.

RB Jul 29 2021

Review for Dr. Congdon

MellyM Jul 05 2021

Review for Dr. Naylor

Kelsey Bourbeau May 27 2021

Review for Dr. Feldkamp

Cinder-sue A Packard May 14 2021

Review for Dr. Yerrapareddy

Extremely unprofessional. Apr 30 2021

Review for Dr. Richardson

Location

Mercyone Waterloo Medical Center

3421 W 9th St, Waterloo, IA 50702

Frequently Asked Questions

Where is Mercyone Waterloo Medical Center located?

Has Mercyone Waterloo Medical Center won any recent awards from Healthgrades?

Does Mercyone Waterloo Medical Center score well in safety ratings?