Mercy Medical Center - Des Moines

71%

Patients that would definitely recommend
1% higher than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

4 ratings were worse than expected

1 rating was better than expected

  • Excessive bruising or bleeding as a consequence of a procedure or surgery

8 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Acute kidney dysfunction following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
71%

Patients who gave a rating of 9 or 10
2% higher than the national average

71%

Would definitely recommend
1% higher than the national average

Mercy Medical Center - Des Moines

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%76%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%77%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%61%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%51%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%56%66%

Mercy Medical Center - Des Moines

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%56%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%68%73%

Providers

Provider Reviews

The only Dr that I trust 100%. She listens to what you have to say & gives you as much time as you need!

Jul 09 2020

Review for Dr. Jensen

My husband and I have been patients of Dr. Jensens for around 9-10 years. She is the BEST in our eyes. She takes time to understand your concerns and never in a rush to get the the next patient. We love her!

Rachel R. Jul 09 2020

Review for Dr. Jensen

I love that I am put in a room quickly and rarely have to wait for Dr. Jensen to get to my room. She sits and listens to me before she does the exam. I also like that she wants to get to the root of the problem instead of just writing a prescription and sending me on my way.

Melissa Jenkins Jul 09 2020

Review for Dr. Jensen

Dr. Bogason made me feel at ease. He is such a caring Dr. and explains everything in detail. He also makes sure you understand in terms we know and not big medical names. Dr. Bogason is very down to earth and trusting. I would highly recommend him and give him 10 stars and more.

Rhonda Williams Jul 08 2020

Review for Dr. Bogason

Awesome Dr, very good at Patient interaction, highly recommend.

Brian Davis Jul 07 2020

Review for Dr. Vazquez

I love his personality and I love the way he listens to you, he does great work and I will always come back to him. Great nurses to can't leave them out and front desk. Have a great 4th you all.

Rose Batson Jul 04 2020

Review for Dr. Trout

I (so far) would highly recommend Dr Ash. He listened very well to my concerns, and I never felt rushed out the door. We’re early on in the process but as far as I can tell this should be a positive experience all in all!

Anon Jul 03 2020

Review for Dr. Ash

Have been going to Dr. Gloor for over 10 years for my physical. His memory of who I am from year to year is amazing! His care and concern are above expectations. Top notch MD!!

Jul 03 2020

Review for Dr. Gloor

Highly skilled provider and staff. Highly recommend.

Kathy Jul 03 2020

Review for Dr. Cherny

Good

Jul 01 2020

Review for Dr. Trout

Jackie Jul 01 2020

Review for Dr. Nwosa

Muhamedagic Refija Jul 01 2020

Review for Dr. Singh

He was awesome!! Kind caring compassionate doctor that actually took the time to listen to what what’s going on with my foot!!!!

Susanna Jun 30 2020

Review for Dr. Trout

I have seen Dr. Formanek for elbow and shoulder. Has always been great! One of my favorite doctors. Explains everything and allows me to ask questions so that I am comfortable with any decisions we make. I highly recommend him to everyone!

Larry Thompson Jun 29 2020

Review for Dr. Formanek

Dave Jun 28 2020

Review for Dr. Barlow

Dr. Kraemer saved my life. I was diagnosed with Colon Cancer in 1999 and Dr. Kramer preformed my debulking surgery shortly after my diagnoses. He gave me new hope! I would recommend Dr. 100%.

Belinda White Jun 28 2020

Review for Dr. Kraemer

A knowledgeable n skillful surgeon. I anterior hip replacement on both hips n recovered quickly n without problems. I highly recommend him!

Jun 28 2020

Review for Dr. Aderibigbe

Angela (Pettit) Eason Jun 27 2020

Review for Dr. Grunewald

Dr. Aderibigbe explained in detail about my surgery and recovery. Even two weeks prior to my surgery he was vary caring and and helped keep me as comfortable as possible.

Connie Canova Jun 26 2020

Review for Dr. Aderibigbe

I have been treated by the best! Thank u. Colleen

Colleen Jun 26 2020

Review for Dr. Harlan

Dr. Tallman is a plethora of knowledge and information wrapped up in compassion for her patients. She carefully listens and inquires to accurately understand and access concerns and symptoms. She has been such a blessing to me, and I’m grateful for her dedication and service!

Jun 25 2020

Review for Dr. Tallman

Dr. Jackson always answers my questions and gives clear and concise feedback. I recommend his services to anyone interested in non-traditional medical care.

Rachel S. Jun 25 2020

Review for Dr. Jackson

Great Extremely personable and very good listener. Answers all questions and a fantastic Dr.

Jun 21 2020

Review for Dr. Trout

I have problems with gout in my toes. Dr Trout has been able to do surgery to help my problem

Jun 20 2020

Review for Dr. Trout

Great

Nancy Crabbs Jun 20 2020

Review for Dr. Kenney

Excellent doctor, my husband and I both have seen her for over 15 years and we don't know what we would do if she retired. She is very caring about her patients and very smart. Always there for you when you need her.

Carolyn and Murray Flagor Jun 19 2020

Review for Dr. Chandani

Dr Han answers all my questions and very nice during consultation. Short surgery on hand coming up.

Jun 19 2020

Review for Dr. Han

Jun 19 2020

Review for Dr. Houghton

Jun 19 2020

Review for Dr. Gloor

Dr. Bowshier made me feel rushed, and hurried out before she'd let me ask questions. Not very friendly.

Jun 18 2020

Review for Dr. Bowshier

I had an initial appointment with Dr Kellerman today. I was very impressed with his professionalism and willingness to spend time answering questions about a possible treatment plan. I had some concerns about the UroLift procedure and he offered possible solutions to mitigate pain and side effects.

James Meyer Jun 17 2020

Review for Dr. Kellerman

Professional, he is upfront with the diagnosis, Dr Swenson gives you plenty of options for your conditions. He is so cool! we need more doctors like him.

Jun 16 2020

Review for Dr. Swenson

I am and have been extremely pleased with Dr. Trout‘s professionalism and skills as a podiatrist. I have had him as my podiatrist for almost 13 yrs, when he preformed surgery on my hammertoes. Very happy with the outcome.

Cathy Sanders Jun 13 2020

Review for Dr. Trout

Dr. Kramer is simply amazing. Would recommend him 100%

Jun 12 2020

Review for Dr. Kraemer

Amazing surgeon with great bedside manners. I would highly recommend Dr.Roe. ????????

Jun 12 2020

Review for Dr. Roe

Dr. Cureg saved my life when I was 8 years old (back in 1984). Thank you.

Travis B. Jun 12 2020

Review for Dr. Cureg

It’s a blessing thank you Dr. Kessler

Juan Jun 11 2020

Review for Dr. Kessler

All was great. Quick from beginning to end. No waiting. X-ray done before dr even came in so the dr knew results before he came in. No long waits

Gina Jun 10 2020

Review for Dr. Trout

Excellent Surgeon, and support Team. Great service and professional follow up on my surgery.

Jun 10 2020

Review for Dr. Galles

Superior

Hector Flores Jun 04 2020

Review for Dr. Gachiani

He has been the primary care physician for my elder aunt and uncle for many years. He takes personal interest in their welfare, is patient with their questions and anxieties, and never rushes through their appointments.

Jun 02 2020

Review for Dr. Harrison

Very nice my first visit was great I continue visiting and recommend anyone

Senada Uzunovic May 30 2020

Review for Dr. Rosenthal

I needed foreign body removed from hand Wasn’t able to do in office but was able take care of in surgery center same day! Much appreciated timely care Very kind staff

May 30 2020

Review for Dr. Han

May 29 2020

Review for Dr. Ash

Stan Brewer May 27 2020

Review for Dr. Rayburn

Alene Kirvin May 26 2020

Review for Dr. Hiatt

May 26 2020

Review for Dr. Jacoby

May 25 2020

Review for Trisha Hittenmiller

AJ May 24 2020

Review for Dr. Farber

Happy with all aspects of the procedure and especially with office personnel and follow up with Jason.

Butch R. May 22 2020

Review for Dr. Jackson

Visits are always very relaxed and Dr. Stitt Cox allows plenty of time to hear me out.

May 22 2020

Review for Dr. Stitt Cox

Dr Lee took great care of my daughter. Very pleased with her outcome.

Heather May 20 2020

Review for Dr. Lee

Very timely visit for xrays & Dr. Shumway.

May 20 2020

Review for Dr. Shumway

My dad’s been under her care for about 3-4 years. She’s been a true blessing in our lives. Honorable, funny, and caring. She embodies what a doctor is and the future of cancer. I’m sure others feel the same. Thank you Dr. Graff for being my hero.

May 19 2020

Review for Dr. Graff

Sad Mom May 19 2020

Review for Dr. Bishop

May 19 2020

Review for Dr. Defrancisco

I've been seeing dr. Radia since my early 20s.. im almost 40.. she is very kind and helpful.. she thinks off some alternative pain relief like pool therapy or floating in addition to the medication I take. I will sure miss her whenever she retires... also her NPs are all wonderful..

Nichole Dale May 18 2020

Review for Dr. Radia

Dayrna Sieleman May 14 2020

Review for Dr. Galles

This provider has been great! They are kind, explain everything and make sure I am doing well.

Connie R. May 14 2020

Review for Dr. Jackson

Extremely competent, caring, and thorough. Best physician that has taken care of me.

May 13 2020

Review for Dr. Peterson

May 13 2020

Review for Dr. Kubat

James Collier May 12 2020

Review for Dr. Peterson

Dr. Kenney is a great doctor. He has a great bedside manner, he explains things each visit and makes sure you understand.

Jennifer Pote May 11 2020

Review for Dr. Kenney

I think he is a good doctor and took the time to explain to me so I understood. I would recommend him wholeheartedly.

James May 10 2020

Review for Dr. Aderibigbe

Dr Shumway was very personable and very knowledgeable. I greatly appreciated his professionalism.

B. Banning May 10 2020

Review for Dr. Shumway

Excellent as always!

J Thomas May 09 2020

Review for Dr. Trout

Dr. Trout is a very good orthopedic doctor. He was highly recommended to me by my mother who is a patient. I have been a very happy patient since.

May 07 2020

Review for Dr. Trout

Very kind and addressed all issues

May 06 2020

Review for Dr. Galles

Excellent! Took the time to review & explain everything IN DETAIL. Dr Colletier is very precise & extremely friendly. Rich, his male nurse, was extremely patient and friendly.

Pete Klindt May 06 2020

Review for Dr. Colletier

He seemed very knowledgeable with the information he provided to me. He was very thorough with the evaluation and he was genuine about trying to find a solution to my back problems.

Chris May 03 2020

Review for Dr. Rosenthal

The Best Primary Care Physician. Absolutely!

Denise Snn May 03 2020

Review for Dr. Jensen

Christine May 02 2020

Review for Dr. Carlisle

Dr. Trout has a great bedside manner and makes sure he is answering all of your questions. I initially saw Dr. Trout for a 2nd opinion and while he gave me the same answer that the previous surgeon did I chose to use Dr. Trout due to his kindness and understanding of my questions.

May 02 2020

Review for Dr. Trout

Doctor Jensen cares about me and my family and takes the time to both know and understand the issues that we are having. There is no place and no better doctor to ensure your health to.

Richard Yoder May 02 2020

Review for Dr. Jensen

Katie Gunn May 01 2020

Review for Dr. Jensen

Yikes May 01 2020

Review for Dr. Jensen

Apr 30 2020

Review for Dr. Mitchell

Sylvia Stanton Apr 30 2020

Review for Dr. Galles

Apr 29 2020

Review for Dr. Nelson

Stu Bassman Apr 29 2020

Review for Dr. Rosenberg

Patricia Canney (Ashley Jackson) Apr 28 2020

Review for Dr. Jacobi

Waste of time. Uncaring and lack of any effort to find cause of illness.

Apr 28 2020

Review for Dr. Jacobi

Rockysh89 Apr 28 2020

Review for Dr. Paulson

Wonderful doctor.

Adriana McDowell Apr 25 2020

Review for Dr. Beecher

Primary health care east for now... temporarily,

Apr 24 2020

Review for Dr. Hawkins

I was first that day so got in right away. Have a pinched nerve, I think. Lots of pain. Both techs were very sympathetic to me and all was done wuicklynand efficiently. Clear instructions.

Apr 23 2020

Review for Dr. Galles

Very positive.

Ann C. Apr 22 2020

Review for Dr. Jackson

Rick Apr 22 2020

Review for Dr. Hillebrand

Dr. Farber is great! He has helped 2 of my children now. We recently used him for a broken arm on my 5 yr old. He' professional and has great bedside manner.

Kristin M Bennett Apr 22 2020

Review for Dr. Farber

I have had 2 foot surgeries done by Dr Kessler, and I would highly recommend him. He's the only Dr I will go go to for foot issues.

Pamela Meier Apr 22 2020

Review for Dr. Kessler

Had forehead lift and blepharoplasty. Very satisfied with care. My vision has improved, especially at night

VickieBoelman Apr 21 2020

Review for Dr. Koch

Dr Matt explained everything in detail. Respected my wishes

Cinder-Sue A Packard Apr 18 2020

Review for Dr. Biggerstaff

Matt Apr 17 2020

Review for Dr. Meyer

Tim Noble Apr 16 2020

Review for Dr. Munson

In 1994 I received a heart transplant after Dr Wickemeyer had placed me on a waiting list. He has been my cardiologist since. I literally owe my life to him !

Roger Apr 16 2020

Review for Dr. Wickemeyer

Awesome, VERY thorough! Kind, patient and gentle.

Apr 16 2020

Review for Dr. Sabic

Location

Mercy Medical Center - Des Moines

1111 6th Ave, Des Moines, IA 50314