Gundersen Palmer Lutheran Hospital And Clinics

71%

Patients that would definitely recommend
1% higher than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

4 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
82%

Patients who gave a rating of 9 or 10
13% higher than the national average

71%

Would definitely recommend
1% higher than the national average

Gundersen Palmer Lutheran Hospital And Clinics

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%84%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%83%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%74%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%92%84%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%70%66%

Gundersen Palmer Lutheran Hospital And Clinics

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%66%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%89%73%

Providers

Provider Reviews

I needed a YAG procedure to remove a piece behind my artificial lens. He was thorough in explaining my problem and the procedure he would use. The procedure was painless and very quick, just a couple of minutes. I was very very impressed with his professionalism and excellent manner with me.

Sep 12 2019

Review for Dr. Benjamin Mason, MD

It was very professional and everything was right on time.

Jun 27 2019

Review for Dr. Benjamin Mason, MD

Excellent care by Dr. Mason and his staff for my cataract surgeries. I was very happy with their helpful friendly staff.

in IA, IA - Mar 01 2019

Review for Dr. Benjamin Mason, MD

My experience at Wolfe Eye was outstanding. The staff was professional and friendly. They did an excellent job. Highly recommended.

St. Ansgar - Nov 09 2018

Review for Dr. Benjamin Mason, MD

Cedar Falls - Nov 07 2018

Review for Dr. Benjamin Mason, MD

I would recommend Dr. Mason very highly to all my friends and family.

Nov 06 2018

Review for Dr. Benjamin Mason, MD

Our experience at the Wolf Eye clinic was great. The nurses and Dr Mason were explained everything and were very thoughtful.

Kensett, IA - Nov 06 2018

Review for Dr. Benjamin Mason, MD

Excellent care and outcome with cataract removal and lens implant. Dr. Mason and the staff were great.

in Cedar Falls, IA - Oct 02 2018

Review for Dr. Benjamin Mason, MD

I have recommended friends to Dr. Mason as I have had positive patient care with him for several years. He is an excellent, experienced professional in his field and he takes a personal interest in his patients.

in Cedar Falls, IA - Jan 18 2017

Review for Dr. Benjamin Mason, MD

Misdiagnosed my husband in Emergency room. He said husband had flu but he actually had a heart attack.

Milwaukee, WI - Nov 02 2016

Review for Dr. Nicholas Goetsch, DO

Location

Gundersen Palmer Lutheran Hospital And Clinics

112 Jefferson St, West Union, IA 52175