Chi Health Mercy Council Bluffs

73%

Patients that would definitely recommend
3% higher than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

12 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
73%

Patients who gave a rating of 9 or 10
4% higher than the national average

73%

Would definitely recommend
3% higher than the national average

Chi Health Mercy Council Bluffs

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%78%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%80%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%90%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%53%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%60%66%

Chi Health Mercy Council Bluffs

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%62%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%74%73%

Providers

Provider Reviews

Lisa W Eastman Sep 12 2020

Review for Dr. Block

Jacquie Sep 03 2020

Review for Dr. Tracy

I have known Dr. Dubrow for 5 years. I have been his patient, have referred my Mother to him, and have sent clients to him. His expertise in Orthopedics/Surgery is fantastic, along with a great bedside manner.

Terry T Butkus Sep 02 2020

Review for Dr. Dubrow

Dr. Fasanya is wonderful! I highly recommend her! She is personable and takes her time with you. Most importantly, she is human! She is kind and very informative! She is a rare jewel! Thank you Dr. Fasanya!!! You are my hero!! ?? Kifny Bogatz

Kifny Bogatz Aug 28 2020

Review for Dr. Fasanya-Uptagraft

Aug 27 2020

Review for Dr. Gutta

Dr. West is an excellent health care provider. Very knowledgeable and truly cares about the well being of his patients. Staff is great!

Aug 20 2020

Review for Dr. West

On my recent appointment I was receiving two injections in my back/hip. Dr. West made me feel very comfortable, given the stressful situation. He explained everything he was doing and asked several times if I was doing okay. I would highly recommend him.

Denise B. Aug 14 2020

Review for Dr. West

If you are looking for an excellent cardiologist, look no further! Dr. Bellamkonda is wonderful!! She is compassionate, understanding and a great listener. She explains everything clearly and will answer all of your questions. I highly recommend her for all of your ? needs!!

Aug 10 2020

Review for Dr. Bellamkonda

One of the best physicians I have ever encountered. Thorough, knowledgeable and compassionate.

Aug 08 2020

Review for Dr. Mehr

since day one I meet Dr. Ferrer he showed me he cares for all his patients and his always very nice and caring and welling to help you in what ever he can. I just love the person he is. Thank you Dr. Ferrer!

Veronica Valdez Aug 05 2020

Review for Dr. Ferrer

This was a checkup following surgery two years ago.

Aug 04 2020

Review for Dr. Phillips

Would not recommend. Didn't listen well. Kind of a goof.

Jul 25 2020

Review for Dr. Roca

Dr Philips was asked to see me for a surgical consultation. I was at the office seeing another physician and this physician spoke with Dr Philips. Dr Phillips agreed to see me right then. His news wasn’t what I wanted to hear but I admire him for his honesty. I would definitely recommend him.

Jul 17 2020

Review for Dr. Phillips

He is really good at what is does as a pain doctor

Butch McCraw Jul 09 2020

Review for Dr. West

Jul 08 2020

Review for Dr. Feloney

Dr. Bolte just did my surgery today and she was wonderful! She explained everything well and spent as much time as I needed. I highly recommend her.

Dyan Jul 08 2020

Review for Dr. Bolte

He knows what he is talking about when it came to my health. We might not see eye to eye, but he has helped me with my diabetes. I still have him as my doctor.

Jul 08 2020

Review for Dr. Taylon

Rev. Dr. Dennis A. Anderson Jul 05 2020

Review for Dr. Krajicek

Doctor Matthew West was helpful, concerned about my mom Anna Crump. He explained the procedure and will see her if she has more persistent pain in her hip. We were pleased that he injected her spine for sciatica.

Jul 03 2020

Review for Dr. West

Natalie Wickert Jul 01 2020

Review for Dr. Phillips

Judy Welker Jun 30 2020

Review for Dr. Galligan

Jun 29 2020

Review for Dr. Huerter

Dr. West and his staff were very kind and caring.

Michele Meister Jun 27 2020

Review for Dr. West

Dr. Phillips was awesome! He explained all my x-ray and MRI results, discussed surgery options, but didn't push it. Every single staff person was kind, helpful and unbelievably AWESOME! HIGHLY RECOMMEND!!

Jane Cline Jun 23 2020

Review for Dr. Phillips

Dr. hutchins was very though and explained everything so I could understand it. He was knowledgeable. He had me feeling fine in no time.

Jun 20 2020

Review for Dr. Hutchins

Jun 19 2020

Review for Dr. Salaria

Dr. Phillips & his PA were both very professional and friendly. They listened to my concerns & took the time to explain things to me & educate me on my condition. I look forward to my future care with Dr. Phillips. I definitely recommend him for anyone suffering with back issues.

Jun 17 2020

Review for Dr. Phillips

He was wonderful. Explain everything before he start. Let me know what he was doing. Very patient did not rush.

Sheyla Westenburg Jun 17 2020

Review for Dr. West

I am so thankful for Dr. West and is PA Katie. They listened to all my concerns and were very compassionate. They walked me through treatment plans and got me scheduled for my next steps towards getting my neck and shoulder back to being strong! I am so thankful for them and the staff here!

Mickey Jun 16 2020

Review for Dr. West

I had to have a telehealth visit and it was my first time meeting her. I could tell she had looked at my chart from previous doctors and was ready to discuss my past medical issues and how we should move forward. This impressed me because we didn't have to use the entire time playing catch up.

Jun 14 2020

Review for Dr. Ehlers

Excellent overall visit. Very satisfied with care. Will recommend to all my family and friends

Jun 08 2020

Review for Dr. Agarwal

It was my 1st visit to the Pain Center. I was happy how fast things moved. Also very informative. Looking forward to my next visit.

Jun 04 2020

Review for Dr. West

Dr Shepard is the greatest He's got a sense of humor nothing personal I went to Him for my depression he prescribed one pill a day. and It has truly changed my life

Alan Jun 01 2020

Review for Dr. Sheppard

I am very happy with Dr. Abuissa and his staff. He is very compassionate and extremely knowledgeable with superb bed side manners. I would recommend him to my family and friends without even blinking.

John Jun 01 2020

Review for Dr. Abuissa

I am extremely happy with Dr. Abuissa and the results of my cardiac ablation. He is knowledgeable, patient, compassionate and highly skilled in his field. This practice is exceptional in patient care and I highly recommend them!

Jennifer Richardson May 27 2020

Review for Dr. Abuissa

Dr Hill was always wonderful. Highly professional, great with kiddos of all age and actually takes the time to listen and get to know all of her patients.

Chelsea Gene Seevers-Weston (formally Mrs Pyland) May 23 2020

Review for Dr. Hill

May 20 2020

Review for Dr. Bernal

Really an incompetent individual who wants to talk about himself all the time.

Ben May 16 2020

Review for Dr. Dubrow

He was kind and compassionate and took his time explaining my diagnosis.

May 12 2020

Review for Dr. Phillips

Todd Clark May 05 2020

Review for Dr. Soares

Tina Ahrens Apr 30 2020

Review for Dr. Phillips

Dr. Siref is the best doctor I have ever seen, you always feel safe when he is taking care of you. He is very professional, he listens to you and always comfort you. I definitely recommend him.

zuheir Apr 30 2020

Review for Dr. Siref

I believe Dr. Singh is a great doctor I feel comfortable talking to him and about my struggles.Thank you for your service keep up the great work

Sondra Hamilton Apr 30 2020

Review for Dr. Singh

I would like to thank Dr. Abuissa for the excellent care and treatment I received. The SVT ablation procedure was totally successful. The knowledge and skill demonstrated by Dr. Abuissa and his team prior to, during, and after the procedure was truly exceptional. Thank you very much.

K. Holman Apr 25 2020

Review for Dr. Abuissa

Helped with my gut issues....very caring. Would recommend her

Apr 25 2020

Review for Dr. Hutchins

Apr 21 2020

Review for Dr. Reddy

Renee O. Apr 08 2020

Review for Dr. Hall

She is a very good Doctor for sure! - Staff is Fantastic, very efficient and thoughtful.

Randy Fenn Apr 03 2020

Review for Dr. Armbruster

I was scheduled to have a stone zapped. And called to cancel 2 weeks ago and they finally called back. They are the most inefficient office I have ever been to in the last 60 years. I won’t be going back to him for anything.

Ms J Apr 01 2020

Review for Dr. Feloney

Doctor diagnosis my husband's cancer when he couldnt get answers from other doctors.

Mar 24 2020

Review for Dr. Salaria

Mar 11 2020

Review for Dr. Zena

Dr. Wakefield has been involved in my husband's care for several years now, including surgeries. We both think very highly of him, not only in his knowledge and skill, but also in his caring attitude and treating us with respect.

B Ras Mar 11 2020

Review for Dr. Wakefield

He only cares about money. He doesn’t care about you as a patient.

Ryan Cordes Mar 11 2020

Review for Dr. Soares

Absolutely awful. Received no treatment or assistance at all. Physician was rude and condescending.

Mar 10 2020

Review for Dr. Phillips

Unprofessional he makes a hundred excuses to not do his job. He also has a smart remark about my weight and I have cancer and he gives being useless a new meaning. Never again

Deez Mar 05 2020

Review for Dr. Roca

Highly recommend this office and Dr Music, his PA. And his nurse. Made my experience less frightening.

Mar 04 2020

Review for Dr. Music

Rom Feb 27 2020

Review for Dr. Hill

Very little waiting. Dr. Trainer was low-key, very professional, thorough, and communicated well. Unlike the urologist I visited previously, he did not recommend a surgical solution to the problem I am experiencing until/unless the problem gets worse.

Gary Welch Feb 27 2020

Review for Dr. Trainer

Dr Brown is excellent! When my 80 year old Mom had an aortic aneurysm and bifemoral artery blockage, she performed a very successful bypass, saving my Mom's life!

Feb 25 2020

Review for Dr. Brown

Dr. Mark Goodman is the best. He has superior bedside manner. Genuinely cares for his patience.

John Conrad Feb 24 2020

Review for Dr. Goodman

Dr. Ehlers is very friendly, a good listener, and explains/answers all concerns! I strongly recommend Midwest GI for any intestinal problems/conditions. They are excellent!

Orene P. in Council Bluffs, IA - Feb 22 2020

Review for Dr. Ehlers

I felt very dismissed.

Feb 18 2020

Review for Dr. Phillips

Feb 18 2020

Review for Dr. Soares

Feb 16 2020

Review for Dr. Huerter

Jeanette Feb 15 2020

Review for Dr. Livingston

ScrewThisCrap Feb 15 2020

Review for Dr. Singh

Very happy with Dr. Music. He is a very nice man.

Brian Uhing Feb 14 2020

Review for Dr. Music

Great

Feb 12 2020

Review for Dr. Zahra

Dr Phillips made suggestions that have improved my quality of life immensely! After 34 years of pain, I finally had a really restful nights sleep! Thank God for Great Trustworthy Doctors like him!!!

L. Hilgenkamp Feb 12 2020

Review for Dr. Phillips

Unable to get anyone to pick up the phone to schedule appt. what is the problem?

Pat Gates Feb 11 2020

Review for Dr. Greenhagen

Feb 05 2020

Review for Dr. Trainer

Dr. Fryzek is the most thorough doctor I have ever been to. He spends time listening to everything you have to say and does not disregard changes in blood tests. He gives wonderful care... amazing doctor

Feb 05 2020

Review for Dr. Fryzek

Kathy KoleyGast Feb 03 2020

Review for Dr. Boeck

Dr. Hottman performed my cornea transplant on or about July 29, 2991. They are supposedly good for a maximum of twenty years. After almost 29 years, mine is still performing excellently.

Duane Brown Feb 02 2020

Review for Dr. Hottman

Long wait but that because he spends quality time with his patients and he actually cares about them and always walks them out to the waiting room. Explains everything in detail. A very good doctor I would recommend him to anyone!

B.Timmerman Jan 31 2020

Review for Dr. Huerta

Dr. Phillips explained and showed me what was happening to cause my pain. He then showed me how he can fix it. His staff was also nice and helpful.

Jan 28 2020

Review for Dr. Phillips

Vasectomy could not have gone any better! In and out and excellent staff.

G Jan 26 2020

Review for Dr. deSouza

Dr. Phillips is a no nonsense dr. who gets right to the point, something I appreciate when facing big decisions. He also exhibits compassion for his patients. I like him and trust his judgement.

Jan 22 2020

Review for Dr. Phillips

Had a very bad backache, Dr Phillips took xrays and found the problem. We will address this issue as soon as possible.

Allan Housman Jan 18 2020

Review for Dr. Phillips

He gets things done. Only thinking of the patient. Can’t thank him enough!

Jan 16 2020

Review for Dr. Phillips

Jan 14 2020

Review for Dr. Long

Sandy Mansfield Jan 13 2020

Review for Dr. Abuissa

I cannot give enough praise to Dr Block. She is always open & straight forward answering my questions & concerns. I credit her astute knowledge, excellent treatment plan & follow up care that I am 15 yrs cancer free. I have complete confidence in Dr Block & highly recommend her.

Laura N Jan 10 2020

Review for Dr. Block

Excellent all-round doctor

Dec 27 2019

Review for Dr. Stalin

He was friendly, but he doesn't follow through on what he orders. I'm still waiting a month or two later for a nerve conduction test. Still waiting

Susan Scheidt Dec 18 2019

Review for Dr. Music

Disappointed Dec 18 2019

Review for Dr. Hutchins

Fantastic doctor! Genius at diagnosing and knows his patients well.

Dec 10 2019

Review for Dr. Friedlander

Horrible

Dec 03 2019

Review for Sara Legleiter

Great dr to have to go to when your sick and work with to try to solve and fix the problem shes very knowledgeable and informative I'd highly recommend her to anyone

Nov 28 2019

Review for Dr. Andukuri

Justin Nov 27 2019

Review for Dr. Mortensen

She will explain very well and seems to care about her clients helped me enormously

Mike Nov 23 2019

Review for Dr. Bodnar

JFC Nov 23 2019

Review for Dr. Huerter

Nov 16 2019

Review for Dr. Huerter

Nov 16 2019

Review for Dr. Nahas

Please he took the time to listen to what I had to say.

Nov 15 2019

Review for Dr. West

I give everyone at OrthoNebraska five stars from Dr. Urban to the nursing staff to physical therapy to food service. My knee replacement went great and I felt that everyone was invested in my treatment and recovery. I will definitely go back for my other knee.

Denise Nov 09 2019

Review for Dr. Urban

Location

Chi Health Mercy Council Bluffs

800 Mercy Dr, Council Bluffs, IA 51503

Frequently Asked Questions

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