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CHI Health Mercy Council Bluffs

CHI Health Mercy Council Bluffs is a medical facility located in Council Bluffs, IA. This hospital has been recognized for Patient Safety Excellence Award™.

68%

Patient Experience Rating

4% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™

Patient Safety Excellence Award™ (2023)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

12 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Complication Based Ratings

Procedure/ConditionIn Hospital

Appendectomy

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Coronary Interventional Procedures (Inpatient)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Attack

Mortality In-Hospital

Better than Expected

Mortality within 30 days

As Expected

Heart Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pulmonary Embolism

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Respiratory Failure

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Sepsis

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Gallbladder Removal Surgery

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Colorectal Surgeries

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Gastrointestinal Bleed

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Upper Gastrointestinal Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Hysterectomy

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

C-Section Delivery

In Hospital

Better than Expected

Vaginal Delivery

In Hospital

Better than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Stroke

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Total Hip Replacement

In Hospital

As Expected

Outpatient Total Knee Replacement

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Back and Neck Surgery (except Spinal Fusion)

In Hospital

Worse than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
70%

Patients who gave a rating of 9 or 10

5% higher than the national average

68%

Would definitely recommend

4% higher than the national average

CHI Health Mercy Council Bluffs

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%75%75%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%74%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%58%57%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%59%56%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%90%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%50%47%

CHI Health Mercy Council Bluffs

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%64%55%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%69%66%

Providers

Provider Reviews

When I arrived they were quick to check me in. The wait didn’t take long. Dr. Grennan reviewed everything with me before completing the treatment. She talked through the whole procedure reassuring me what she was doing and what to expect. All in all the whole visit went smoothly. Very enjoyable...

Ron A Jul 11 2024

Review for Dr. Grennan

Had bad legs my primary dr sent to him. But Gupta didn’t look high enough for blockage of blood getting to my legs and now I have permanent damage. Finally went to unmc dr and he found and fixed but so much damage done already. Very sad.

Jul 03 2024

Review for Dr. Gutta

She was very pleasant, direct, and confident.

Jun 28 2024

Review for Dr. Mercer

I saw Dr. Brown for surgery for blood clots. She did an excellent job and I would highly recommend her.

Jun 27 2024

Review for Dr. Brown

I saw Dr. Bremer a few years ago. She was kind, funny, and fixed my years long problem immediately! I’m flabbergasted by these negative reviews. I thought she was wonderful!

Tracey Jun 25 2024

Review for Dr. Bremer

Location

CHI Health Mercy Council Bluffs

800 Mercy Dr, Council Bluffs IA 51503

CallDirections

(308) 225-4677

Frequently Asked Questions

Where is CHI Health Mercy Council Bluffs located?

CHI Health Mercy Council Bluffs is located at 800 Mercy Dr, Council Bluffs, IA 51503. Find other locations and directions on Healthgrades.

Has CHI Health Mercy Council Bluffs won any recent awards from Healthgrades?

Yes, CHI Health Mercy Council Bluffs has been awarded with Patient Safety Excellence Award™ in the past two years.

Is CHI Health Mercy Council Bluffs highly rated with patients?

70% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does CHI Health Mercy Council Bluffs score well in safety ratings?

Healthgrades tracks outcome ratings for 12 hospital services. View more details here.

How do I get in at CHI Health Mercy Council Bluffs?

Phone number, appointment information, and directions can be found on Healthgrades CHI Health Mercy Council Bluffs profile..

How does CHI Health Mercy Council Bluffs rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

800 Mercy Dr

Council Bluffs, IA 51503

Directions

(308) 225-4677