Chi Health Mercy Council Bluffs

71%

Patients that would definitely recommend
1% higher than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
72%

Patients who gave a rating of 9 or 10
3% higher than the national average

71%

Would definitely recommend
1% higher than the national average

Chi Health Mercy Council Bluffs

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%78%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%81%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%60%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%90%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%56%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%61%66%

Chi Health Mercy Council Bluffs

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%62%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%72%73%

Providers

Provider Reviews

Did a great job of telling me where I stand physically and what he wants to do to get me healed and pain free.

Mike Oct 15 2021

Review for Dr. Phillips

Yes Highly Recommended. Dr. West was very kind and understanding. Explaining everything before he did anything. Ask if I was doing ok, multiple times. Also, his assistant was very patient and helpful.

Kim Andersen Oct 12 2021

Review for Dr. West

Dr. Kakish is an excellent physician and his clinic staff is outstanding. They go above and beyond to accommodate their patients and ensure their needs are met.

Sam Sep 15 2021

Review for Dr. Kakish

I thought everyone was very nice and carefully explained what I needed to know. My questions were answered fully.

Vickie Sep 15 2021

Review for Dr. Phillips

Very Disappointing-Did not listen Sep 14 2021

Review for Dr. Fasanya-Uptagraft

Location

Chi Health Mercy Council Bluffs

800 Mercy Dr, Council Bluffs, IA 51503

Frequently Asked Questions

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