IU Health West Hospital

81%

Patients that would definitely recommend
11% higher than the national average


IU Health West Hospital is a medical facility located in Avon, IN. This hospital has been recognized for Patient Safety Excellence Award™, Outstanding Patient Experience Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2020, 2019, 2018)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Outstanding Patient Experience Award™ (2020, 2019)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

Pulmonary Care Excellence Award™ (2020, 2019)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Stroke Care Excellence Award™ (2018)

Superior clinical outcomes in the care and treatment of stroke

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

2 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Accidental cut, puncture, perforation or hemorrhage during medical care

9 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
79%

Patients who gave a rating of 9 or 10
10% higher than the national average

81%

Would definitely recommend
11% higher than the national average

IU Health West Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%82%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%81%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%64%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%56%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%60%66%

IU Health West Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%62%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%71%73%

Providers

Provider Reviews

Chris H Aug 09 2020

Review for Dr. Hoffman

I always have a pleasant visit from beginning to end. I leave satisfied knowing that Dr. Niederwanger is providing me with the best care. The staff is always friendly, helpful and professional.

G. Shipmon Aug 06 2020

Review for Dr. Niederwanger

Markreg7 Aug 04 2020

Review for Dr. Pernic

Excellent doctor

Aug 03 2020

Review for Dr. Achaen

Dr Howard did my Arthritic big toe surgery. I would highly recommend him, he done a excellent job, and my toe has not felt this good for time. He will do my ankle on other side soon

Dave Halterman Aug 03 2020

Review for Dr. Howard

Caring and smart. Listens and Diagnosis “spot on”. Trust him to find answers. He will stick with you until he finds a solution. He has a sense of humor. Empathetic! Did I say SMART!

Jul 29 2020

Review for Dr. Bain

Awesome

Jul 25 2020

Review for Dr. Niederwanger

Office staff and the doctor was very professional and pleasant.

Joseph Holmes Jul 23 2020

Review for Dr. Niederwanger

Dr Badman explained the entire procedure well, along with the potential complications. I felt well-informed.

Linda Jul 22 2020

Review for Dr. Badman

Wonderful, caring, personable and brilliant doctor.

Jul 17 2020

Review for Dr. Gaski

I have been seeing Dr. Le for 4 years now. She is a wonderful doctor. I would highly recommend her.

Gina Osborne Jul 10 2020

Review for Dr. le

Dr. Badman did shoulder surgery in April 2014 and two months later knee surgery. He is an excellent surgeon. My shoulder and knee has healed perfect. I would not go to any other doctor to do orthopedic surgery.

Gina Osborne Jul 10 2020

Review for Dr. Badman

Diane Mayer Jul 03 2020

Review for Dr. Hoffman

Friendly and on time with office visit. Also does a good job at explaining what your procedures will be if needed.

Jul 01 2020

Review for Dr. Hoffman

Marci Jun 30 2020

Review for Dr. Hoffman

Dr. Kepple has been an amazing dr to me for several years. He always listens to concerns, searches for answers, gives referrals when needed and is proactive with any testing needed. He has been amazing.

Kh Jun 29 2020

Review for Dr. Kepple

Jun 22 2020

Review for Dr. Snead

So sad she has left this practice. We love her.

JS Jun 21 2020

Review for Dr. Murray

Anastasia Zmarzly Jun 14 2020

Review for Dr. Huntley

Very satisfied. Knowledgeable, friendly and a courteous staff. Keeps in touch even between appointments.

Mark Almroth Jun 13 2020

Review for Dr. Sharfuddin

Dr. Murray is an excellent doctor. She takes time to address your health needs and is quick to provide the proper care. She has exceptional bedside manner and is personable. She will be sorely missed. Vivian and Kelly - June 11, 2020

Jun 12 2020

Review for Dr. Murray

You will def have to wait for her but it is well worth it. She always takes time to address all my needs and never rushes you out of the office. So sad to hear she left IU.

Emily Jun 08 2020

Review for Dr. Murray

T. Miller May 30 2020

Review for Dr. Price

Sharon VanDyke May 28 2020

Review for Dr. Snead

Chuck May 26 2020

Review for Dr. Bernhardt

Chuck May 26 2020

Review for Dr. Bernhardt

Dr Wright always has an open mind, that is what I like about her. She does not push agendas and always asks "What do you think?" without prescribing a bunch of meds that are not needed. My whole family sees her and everyone is happy with her approach. I always feel like I have options.

May 21 2020

Review for Dr. Wright

Jennie Hughes May 20 2020

Review for Dr. Golovyan

Struggling former patient May 13 2020

Review for Dr. Badman

His office made me feel at home. Excellent doctor. Friendly staff

Jackie whitley May 13 2020

Review for Dr. Howard

Lisa Oakes May 11 2020

Review for Dr. Silbert

Everyone so polite, courteous, compassionate, and professional! Would most definitely recommend Dr. Niederwanger!

Harry Bryan Greenhaw May 11 2020

Review for Dr. Niederwanger

Dr Price is a great caring doctor who takes the time an listens to his patients.

M. Kelley May 08 2020

Review for Dr. Price

I absolutely love Dr. Kcomt. He quickly diagnosed my auto immune disease and helped me.

Kelly May 07 2020

Review for Dr. Kcomt

May 06 2020

Review for Dr. Abdo

Dr. Burgardt was very professional, knowledgeable, and friendly. She thoroughly explained the procedure and what to expect afterwards. And the surgery and recovery went exactly as she described. I highly recommend her. And if I ever need surgery again, she will be my surgeon again.

Ken W. May 01 2020

Review for Dr. Burgardt

Apr 23 2020

Review for Dr. McDonald

When seen by Dr. Badman he wanted to do surgery the next day because of the fracture site condition. I asked him to wait an extra day so I could make arrangements at home. He was upset but agreed. I knew then, when I saw his concern, that I was at the right doctor's office for my shoulder.

Helen Henderson Apr 22 2020

Review for Dr. Badman

Elizabeth Apr 15 2020

Review for Dr. Larosa

Maria R. Apr 15 2020

Review for Dr. Wright

/Dr.Brent Huffman is the top #1 Dr he said my life in 05-29-2009 i'll never will forget him wish he was still at IU West Miss him so much wish i had him again as my dr .

Marie U Apr 14 2020

Review for Dr. Huffman

Ronda Church Apr 01 2020

Review for Dr. Foley

mls Mar 30 2020

Review for Dr. Yaqub

Dr Trippi is good but his staff seems to be unorganized & seems that they don’t communicate with each other.

Mar 25 2020

Review for Dr. Trippi

provider is very helpful and did great

Amy O. Mar 14 2020

Review for Dr. Adelsperger

Dr. Hoffman performed a procedure on an ingrown nail that was infected . I was very nervous going into my appointment, but Dr. Hoffman and his staff were very informative and put me at ease. The procedure was much easier than I expected and I had very little pain after!

Paul Mar 12 2020

Review for Dr. Hoffman

Carole J S Effron Mar 12 2020

Review for Dr. Hoffman

Bob Hughey Mar 12 2020

Review for Dr. Badman

Dr. Elizabeth Wright is so efficient and really cares about your problems. She takes time to listen to you and doesn’t rush to leave the room like some doctors I’ve had in the past. She is so sweet!

Cheri Childs Mar 12 2020

Review for Dr. Wright

Dr. Kristen Davis Skaggs has been my Family Doctor for a few years. She is a brilliant Physician, and a wonderful person. In addition her Medical Assistant, plays a great role in your care. I would refer her to patients of any age.

Marlon Peck Mar 08 2020

Review for Dr. Davis-Skaggs

Candice Mar 06 2020

Review for Dr. Vujovich

I absolutely loved Dr. Abdo and his office staff. They really listened and they took great care of me.

D. Humphrey Mar 06 2020

Review for Dr. Abdo

I was looking up a doctor for a family member and remembered Dr Silbert. He was a real God send for my back pain several years ago. The treatment was effective immediately and has lasted more than 20 years. I can't say enough about how much he helped me.

Judb Mar 06 2020

Review for Dr. Silbert

Thank you Dr. Huff and your staff. Your compassion and your staff’s compassion today means more than you will ever know.

Janie Mar 05 2020

Review for Dr. Huff

Dr. Howard is THE BEST! He is kind and takes his patient care very seriously. He performed my Total Ankle Replacement surgery and I already feel so much better. I feel so blessed to have been referred to such a caring and talented surgeon.

Andrea Glass Mar 03 2020

Review for Dr. Howard

Such a pleasure meeting Dr. V and her staff. The staff was very friendly and great to work with. Dr. V is patient, listens to you and took care of my issues pain free. She has a great personality. I am fortunate to have her work on my feet.

Fran Rogers Feb 29 2020

Review for Dr. Vujovich

Dr Boynton has been a gem through my extensive health issues. I don’t think there could be a more caring doctor out there.

CJ Feb 26 2020

Review for Dr. Boynton

Feb 13 2020

Review for Dr. Badman

Beverly Christie Feb 12 2020

Review for Dr. Niederwanger

Fine! A very welcome change from a previous GI specialist. Took her time with me, made recommendations. Courteous and respectful.

Feb 06 2020

Review for Dr. Boynton

Dr Szwed is a remarkable, caring physician. He cared for my husband until his death last year, and also is my cardiologist. He listens, and he makes sure he knows your situation well so he can explain thoroughly. He is easy to talk to, and to trust.

Feb 04 2020

Review for Dr. Szwed

Dr. Huffman is knowledgeable and caring. He spent time getting to know me and my health concerns. I am now migraine free (most of the time). Before seeing Dr. Huffman, Nothing worked to control my migraines. The office staff is always kind and helpful.

Linda Carter Feb 03 2020

Review for Dr. Huffman

Valerie B. Mc Feb 01 2020

Review for Dr. Niederwanger

Feb 01 2020

Review for Dr. Phillips

Dr. Hoffman and his staff have been very helpful for me. I have been off work with terrible pain in my heel. I have seen Dr. Hoffman 2 times and have made a great deal of progress.

Kelly M. Jan 28 2020

Review for Dr. Hoffman

Dr. Badman performed a 'Reverse Total Shoulder Replacement' in July, 2018. Admittedly I was very nervous about the procedure. However today (Jan 2020) I would definitely do it again. Dr Badman is very knowledgeable and confident in his ability, IMHO.

CABurchfield Jan 27 2020

Review for Dr. Badman

Jan 24 2020

Review for Dr. Ball

One of the best doctors I have ever had. Outstanding doctor who always takes time to listen to me.

Mike Jan 24 2020

Review for Dr. Saba

Very nice.

Sierra P. Jan 23 2020

Review for Dr. Adelsperger

Other than having lost important use of my left hand and fingers after 2 surgeries...I’m just fine. But I’ve forgiven him and told him so.

Jan 18 2020

Review for Dr. Snead

Jan 18 2020

Review for Dr. Wise

Nancy Paul Jan 14 2020

Review for Dr. Spech

Dr Kaplan listened carefully to my concerns and took time to explain procedures and possible courses of action with me.

Jan 12 2020

Review for Dr. Kaplan

Internal Cystitis Warrior Jan 12 2020

Review for Dr. Beam

Dr was patient, answered all my ? & made me feel that I would definitely be taken care of during my surg & after.

Carole Baxter Jan 09 2020

Review for Dr. Badman

Jan 08 2020

Review for Dr. Mensah

Jan 08 2020

Review for Dr. Swan

I am very happy with the experience informative and respectful. Will let you know more as I will be having surgery for my hand.

Jan 08 2020

Review for Dr. Kaplan

very timely, great explanation, wonderful office and procedure environment.

Shannon G. Jan 03 2020

Review for Dr. Adelsperger

Jan 03 2020

Review for Dr. Ball

Saw him during a hospital stay and loved him. He was knowledgable and easy to talk to. His diagnosis was right on. Would definitely recommend him.

Susan Pikul Jan 01 2020

Review for Dr. Kcomt

Dr. Huntley couldn’t find the stage lV nasopharyngeal cancer that my dad had in 2014. Because of the lack of treatment from this doctor my dad passed away.

Amy Dec 30 2019

Review for Dr. Huntley

Dr. Deel has been my nephrologist since my kidney transplant in 2010. He is knowledgeable, kind and takes the time to answer questions. He has a ready smile and never appears to be rushed when I have an appointment.

Gina Dec 30 2019

Review for Dr. Deel

My appointment was rescheduled four times to then wait over an hour for him not tell me my scope was normal. It was a waste of a copay and could have been done over the phone.

Dec 28 2019

Review for Dr. Gupta

Dr. Adelsperger is a sweet, caring, dental expert! He provided expert care in the surgery setting. He took time to allow healing to take place and rechecked in the office.

Helen M. S. Dec 27 2019

Review for Dr. Adelsperger

Very good at explaining the procedures. Great personality.

Dec 24 2019

Review for Dr. Kaplan

Roger Waldron Dec 24 2019

Review for Dr. Larosa

Fred Dec 23 2019

Review for Dr. Bernhardt

Would definitely recommend to anyone needing oral surgery.

K. L. Dec 21 2019

Review for Dr. Adelsperger

I was extremely satisfied. Dr. Badman was very personable and included me in the decision making process. He did a fantastic job on my shoulder and I’m healing very well. Highly recommend him if you need shoulder work. The whole staff was wonderful to work with.

Dec 19 2019

Review for Dr. Badman

I have been a patient of Dr. Bourdillon for six years. He has consistently provided me with the highest level of medical care. He is very patient and thoroughly answers all my questions and concerns.

Charles Martin Dec 14 2019

Review for Dr. Bourdillon

Dr. Deel has been my doctor since my kidney transplant in 2001. He has walked this journey with me for 18 years and has always been there for me with any concerns I might have. His care and concern for me has always been on point.

K. Simmonds Dec 12 2019

Review for Dr. Deel

Dec 09 2019

Review for Dr. Trippi

Dr Harvey is very thorough and takes time to explain things. He offers suggestions and he is willing to try other options. Very knowledgeable and caring.

Dec 07 2019

Review for Dr. Harvey

I have seen Dr. Hartsock over time for a few years now for more than one issue. I have found hi to be professional, knowledgeable, takes time to really listen, and the best orthopedic doctor I have found. I would very highly recommend him. He really worked with me to improve my different issues.

M Dec 01 2019

Review for Dr. Hartsock

great customerservice

Zena G. Nov 28 2019

Review for Dr. Adelsperger

Location

IU Health West Hospital

1111 Ronald Reagan Pkwy, Avon, IN 46123

Frequently Asked Questions

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