Indiana University Health Ball Memorial Hospital

61%

Patients that would definitely recommend
9% lower than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 250 Best Hospitals Award™ (2018, 2017)

Top 5% in the nation for consistently delivering clinical quality

Patient Safety Excellence Award™ (2017)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

Coronary Intervention Excellence Award™ (2019, 2018)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

Pulmonary Care Excellence Award™ (2019, 2017)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

America’s 100 Best Hospitals for Pulmonary Care Award™ (2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Cardiac Care Excellence Award™ (2018)

Superior clinical outcomes in heart bypass surgery, coronary interventional procedures, heart attack treatment, heart failure treatment, and heart valve surgery

America’s 100 Best Hospitals for Gastrointestinal Care Award™ (2017)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

Stroke Care Excellence Award™ (2017)

Superior clinical outcomes in the care and treatment of stroke

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

  • Bloodstream infection following surgery

2 ratings were better than expected

10 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
68%

Patients who gave a rating of 9 or 10
1% lower than the national average

61%

Would definitely recommend
9% lower than the national average

Indiana University Health Ball Memorial Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%78%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%75%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%56%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%57%66%

Indiana University Health Ball Memorial Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%54%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%65%73%

Providers

Provider Reviews

Aug 11 2019

Review for Dr. Michael Thorpe, MD

After repairing my broken ankle two years ago, Dr. Herbst has kept me going and releaved a lot of pain and stiffness with cortisone shots. I thank him very much.

Aug 10 2019

Review for Dr. Steven Herbst, MD

Aug 03 2019

Review for Dr. Kerry Bennett, DO

I would recommend this doctor. He explained everything so I could understand my options. He let me make the decision on what my next step would be.

Aug 03 2019

Review for Dr. Steven Herbst, MD

I love Dr. Madupu, and all of his staff. I have been treated well, hardly any wait time, ever. I would recommend him to anyone. He is kind, patient, informative, understanding, and very helpful.

Jul 16 2019

Review for Dr. Ashwin Madupu, MD

Jul 15 2019

Review for Dr. Steven Herbst, MD

He genuinely cares about what you are going through. He has a great bedside manner. He explains in detail what’s going on and what he thinks is best for your situation. I would highly recommend Dr. Herbst

Jul 12 2019

Review for Dr. Steven Herbst, MD

Excellent care. I always feel like I am in a professional atmosphere. Friendly staff. Dr Cook is very professional, knowledgeable, easy to talk to, and explains everything. I would and do recommend Dr Cook.

Muncie - Jun 28 2019

Review for Dr. Nicholas Cook, MD

This Dr is very attentive and he really wants to make sure he gets you well or keep you well. He really listens and he really works hard in your behalf. He is very knowledgeable and sincere.

Jun 22 2019

Review for Dr. Steve Rousseau, MD

Excellent. He was friendly and knowledgeable. His staff were handling several challenging patients at the same time and they remained friendly and kind.

Jun 14 2019

Review for Dr. Nicholas Cook, MD

Dr. Lillo seems to be caring at first. However, if you are in pain, he gets suspicious and stops just short of accusing you of just wanting pain medication. Steer clear if you want pain management.

Muncie, IN - Jun 07 2019

Review for Dr. Robert Lillo, MD

Anderson, IN - May 31 2019

Review for Dr. Michael Callahan, MD

I was seen at Community East ER by Dr. Connelly. He was very nice, proffesonial and explained my condition and what his recommendation and my treatment plan was. I usually prefer female Doctors over Make Doctors but I would highly recommended Dr.Connelly.

May 18 2019

Review for Dr. Matthew Connelly, MD

Great doctor. Very knowledgeable. And every time I get cortisone he apparently finds the right spot. I have relief the next day, which I think is unusual but is my case.

May 18 2019

Review for Dr. Brent Damer, DO

May 15 2019

Review for Dr. Jonathan Gries, MD

He was very thorough based on my symptoms, ask many questions, and provided me with all options based on my condition. I felt very comfortable with the doctor and supporting staff and will be going back to him for my Carpal Tunnel surgery.

May 15 2019

Review for Dr. Nicholas Cook, MD

Dr Duncan was very attentive to what I had to say and ask. He took time to answer all my questions, which was a great stress reliever for me. He was very though in informing me of the next level of care I may choose. God bless Dr Duncan.??

May 08 2019

Review for Dr. Joseph Duncan, MD

May 04 2019

Review for Dr. Brent Damer, DO

May 02 2019

Review for Dr. Brent Damer, DO

Dr. Mark Reedy, has been my general doctor for over 15 years now. He is an exceptional doctor and very through. He takes the time to talk with you if you have questions or concerns. He is a great people person doctor!! Highly recommend him and his nurse staff!

May 01 2019

Review for Dr. Mark Reedy, MD

Apr 28 2019

Review for Dr. Nicholas Cook, MD

I had both knees total replacement on May 15, 2018. From the consultation to my most recent checkup the experience has been wonderful. Dr Damer and his staff have been helpful and friendly throughout the whole process. I highly recommend Dr. Damer.

Apr 27 2019

Review for Dr. Brent Damer, DO

Apr 25 2019

Review for Dr. Joseph Duncan, MD

Apr 24 2019

Review for Dr. David Hall II, MD

Dr. Hall is a good enough doctor, but his staff is the worst I’ve ever encountered. Heather is rude, uncaring and never returns phone calls. I have switched urology practices not because of Dr. Hall’s skill but because of his staff.

Apr 10 2019

Review for Dr. David Hall II, MD

Did careful check for symptoms. Explained findings and options clearly. Responded clearly to my questions. Very personable while maintaining efficiency

Apr 06 2019

Review for Dr. Brent Damer, DO

Dr. Spahr has since moved on from our hospital, & will be greatly missed. Where ever he practices is very blessed to have him. He took time to answer questions, listened to concerns.

Apr 02 2019

Review for Dr. Joseph Spahr, MD

Mar 31 2019

Review for Dr. Jonathan Chae, MD

He is awesome. He fixed my herniated disc and now I am pain free. He is very personable and I feel that he truly cares about me. He also treats my mother in law for Normal Presure Hydrocephalus and has been so caring and professional at the same time.

Mar 28 2019

Review for Dr. Chih-Ta Lin, MD

Mar 26 2019

Review for Dr. Mark Reedy, MD

Mar 26 2019

Review for Dr. Miriam Ibrahim, MD

Had rotator cuff surgery on March 8 th by Dr Chae and staff . Everyone has been very receptive and respectful ! My pain has been minimum and on follow up office visits I’ve been impressed by their patient care services and knowledge ! Would definitely recommend them to future patients !

Mar 22 2019

Review for Dr. Jonathan Chae, MD

Repaired my rotator cuff. I have had both shoulders repaired previously approximately 15 years ago. The difference was like night and day. Very little pain and out of sling within two weeks along with pt. Will have him repair my other shoulder in future

Mar 22 2019

Review for Dr. Jonathan Chae, MD

Mar 21 2019

Review for Dr. Steven Herbst, MD

Mar 21 2019

Review for Dr. Derrick Williams, MD

I went to Dr. Abonour for a second opinion. It was the best thing I ever did. I drive 1.5 hours to see him but it is worth every minute. He is friendly and takes time to explain everything so you understand it. I am very happy with him and his entire staff.

Mar 20 2019

Review for Dr. Rafat Abonour, MD

Was given 3 years to live by oncologist, went to Abonour for 2nd opinion. He wound up treating me. That was 15 years ago. He’s not only knowledgeable, he’s company. Great dr and great man.

Mar 17 2019

Review for Dr. Rafat Abonour, MD

He’s a very nice and determined to find what’s going on and fixit..And he found and fixed me.. He believed in my words n feelings..Bedside manners 5 stars I’d highly recommend him

Mar 15 2019

Review for Dr. David Hall II, MD

Mar 13 2019

Review for Dr. Derrick Williams, MD

Muncie, IN - Mar 07 2019

Review for Dr. Mark Reedy, MD

in Cincinnati, OH - Mar 03 2019

Review for Dr. John Peterson, MD

Has great bed side manners, easy to talk too, willingness to listen. Husband and I both like him, children from near adult to five like him. Including teen daughter. Connects well!!

in DAlEVILLE, IN - Feb 26 2019

Review for Dr. Caleb Overpeck, MD

in Indianapolis - Feb 25 2019

Review for Dr. Andrew Trobridge, MD

This doctor didn’t listen to my symptoms, interrupted me numerous times, and wasn’t at all helpful. I took time away from work to go to this appointment and lost pay and I still have no relief from painful symptoms.

Muncie, IN - Feb 24 2019

Review for Dr. Jonathan Schmidt, MD

Dr. Cassel performed my surgery and exceeded my expectations. He was absolutely on time and even early for appointments and told me exactly what to expect and was spot on. I would highly recommend going to him. Honest and very personable! Great experience because of him. Randy

in IN - Feb 24 2019

Review for Dr. William Cassel, MD

Dr. Beard is very condescending and acts as if he doesn't want to be in the room with you - definitely not an ER physician I felt comfortable with. He's of the mindset, "If I don't see it happen, or have not seen it before, it has to be something else, because I am always right".

Feb 19 2019

Review for Dr. Samuel Beard, MD

Dr. Robinson has been my nephroligist for around two years. She is a very kind professional. She always is courteous and attentive to my care. I appreciate her as my caregiver!

in Muncie, IN - Feb 17 2019

Review for Dr. Rachel Robinson, MD

Indianapolis, IN - Feb 15 2019

Review for Dr. Samuel Beard, MD

I love Dr Jeffrey. I have been a patient of hers For 20+ years I would say. I’ll be 54 in May and was diagnosed at age .20 by Charles Dinwiddie. Dr Jeffrey is Very caring and supportive.

in Muncie, IN - Feb 06 2019

Review for Dr. Rosemarie Jeffery, MD

IN - Jan 30 2019

Review for Dr. Andrew Trobridge, MD

Location

Indiana University Health Ball Memorial Hospital

2401 W University Ave, Muncie, IN 47303