HSHS St. Joseph's Hospital Highland

85%

Patients that would definitely recommend
15% higher than the national average


HSHS St. Joseph's Hospital Highland is a medical facility located in Highland, IL. This hospital has been recognized for Outstanding Patient Experience Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2020)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
87%

Patients who gave a rating of 9 or 10
18% higher than the national average

85%

Would definitely recommend
15% higher than the national average

HSHS St. Joseph's Hospital Highland

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%86%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%90%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%72%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%93%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%65%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%75%66%

HSHS St. Joseph's Hospital Highland

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%71%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%83%73%

Providers

Provider Reviews

Very nice and polite staff. Dr. T is very personable and professional. The staff and the doctor make you feel very at ease.

Michael Michaud May 06 2021

Review for Dr. Thouvenot

May 05 2021

Review for Dr. Thouvenot

Dr. Diaz has treated my mom, husband, and daughter. I would send his name to anyone who ask. he's friendly and easy to talk to and work with.

Aleta Whitford. May 03 2021

Review for Dr. Diaz

Dr Thouvenot was friendly and thorough. He explained the steps he would taking, so that I know what to expect. The staff was friendly, too.

Mary Apr 29 2021

Review for Dr. Thouvenot

Excellent care. Very clear directions for improvement. Great office and sincere interest in my health improvement by Dr. Thouvenot.

Apr 29 2021

Review for Dr. Thouvenot

Location

HSHS St. Joseph's Hospital Highland

12866 Troxler Ave, Highland, IL 62249

Frequently Asked Questions

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Does HSHS St. Joseph's Hospital Highland score well in safety ratings?