Rush University Medical Center

83%

Patients that would definitely recommend
13% higher than the national average


Rush University Medical Center is a medical facility located in Chicago, IL. This hospital has been recognized for Outstanding Patient Experience Award™, Cranial Neurosurgery Excellence Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2020)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

Cranial Neurosurgery Excellence Award™ (2022)

Superior clinical outcomes in cranial neurosurgery

Cardiac Surgery Excellence Award™ (2020)

Superior clinical outcomes in heart bypass surgery and heart valve surgery

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

5 ratings were better than expected

  • Hip fracture following surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Bloodstream infection following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care

8 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
80%

Patients who gave a rating of 9 or 10
11% higher than the national average

83%

Would definitely recommend
13% higher than the national average

Rush University Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%82%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%83%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%65%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%57%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%67%66%

Rush University Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%71%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%74%73%

Providers

Provider Reviews

Flossmoor patient. Dec 01 2021

Review for Dr. Hasan

Dr. Pollack is an unbelievable person. He treats everyone like his own family. He cares for you. The staff is very helpful and friendly

Barb and Anne and rest of crew super Dec 01 2021

Review for Dr. Pollack

I have been seeing Dr Pollack for at least ten yrs. When I went to him the first time he basically saved my eye sight. I have never been treated better with a staff like there’s. All are very friendly.

Dec 01 2021

Review for Dr. Pollack

The staff was efficient and pleasant. Dr. Rezaei explained my conditions very well. He answered all my questions.

Dec 01 2021

Review for Dr. Rezaei

Very thorough and friendly

Nov 30 2021

Review for Dr. Hasan

Location

Rush University Medical Center

1653 W Congress Pkwy, Chicago, IL 60612

Frequently Asked Questions

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