Presence Mercy Medical Center

64%

Patients that would definitely recommend
6% lower than the national average


Presence Mercy Medical Center is a medical facility located in Aurora, IL. This hospital has been recognized for Coronary Intervention Excellence Award™ and Cardiac Surgery Excellence Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Coronary Intervention Excellence Award™ (2021)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

Cardiac Surgery Excellence Award™ (2020)

Superior clinical outcomes in heart bypass surgery and heart valve surgery

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

1 rating was better than expected

  • Bloodstream infection following surgery

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
68%

Patients who gave a rating of 9 or 10
1% lower than the national average

64%

Would definitely recommend
6% lower than the national average

Presence Mercy Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%81%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%82%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%65%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%53%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%61%66%

Presence Mercy Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%62%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%75%73%

Providers

Provider Reviews

Bob Rezzuto Dec 02 2021

Review for Dr. Begov

I recently saw Dr. Mankali for the first time as my previous Rheumatologist retired. She was very kind and included me in decision making. I'm very happy with her!

Jai Nov 19 2021

Review for Dr. Malkani

I have been going to Dr Arora for around 20 years and he has take excellent care of me. He listens and gives sound advice

Jack Mahoney Nov 19 2021

Review for Dr. Arora

Dr. Brito performed surgery on a broken bone in my right hand. He did an excellent job and made the surgery and recovery very easy. I would highly recommend him to a friend.

Nov 18 2021

Review for Dr. Brito

Good listener, quick, thorough and helpful. Defers to the specialists; but is good at coordinating and making sense of their work.

Nov 12 2021

Review for Dr. Khan

Location

Presence Mercy Medical Center

1325 N Highland Ave, Aurora, IL 60506

Frequently Asked Questions

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