Mercy Hospital And Medical Center

57%

Patients that would definitely recommend
13% lower than the national average


Mercy Hospital And Medical Center is a medical facility located in Chicago, IL. This hospital has been recognized for Stroke Care Excellence Award™ and Coronary Intervention Excellence Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Stroke Care Excellence Award™ (2020, 2018)

Superior clinical outcomes in the care and treatment of stroke

Coronary Intervention Excellence Award™ (2018)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

3 ratings were worse than expected

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
59%

Patients who gave a rating of 9 or 10
10% lower than the national average

57%

Would definitely recommend
13% lower than the national average

Mercy Hospital And Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%74%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%73%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%57%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%81%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%44%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%54%66%

Mercy Hospital And Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%56%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%64%73%

Providers

Provider Reviews

Dr. Perez is awesome! She takes care of our three children, and when we have our visits she is always available, thorough, knowledgeable and polite.

Ramirez Family Aug 13 2020

Review for Dr. Perez

Passionate caring Doctor

Maryb Aug 08 2020

Review for Dr. Bajaj

Visit was very good. DR. Abraham is very personable and takes time to answer questions.

Linda Theriault Aug 06 2020

Review for Dr. Abraham

DeAndrea Carter Aug 05 2020

Review for Dr. Awad

Jessica Williams Aug 04 2020

Review for Dr. Hook

Awesome doctor. Very caring

Aug 01 2020

Review for Dr. Moinuddin

Dr. Abraham was very good, patient and did a great job of detailing what he thought was my issue.

Jul 31 2020

Review for Dr. Abraham

Excellent every time.

YS Jul 30 2020

Review for Dr. Ittiara

I have been a patient of Dr. Doren's for over 10 years, and he saved my eyes from narrow angle glaucoma with laser surgery. I owe my sight to him, and cannot recommend him enough.

Lorraine D Jul 26 2020

Review for Dr. Doren

Ernest Nasto Jul 26 2020

Review for Dr. Milenkovich

Dr. Shirazi and staff were extremely helpful! Their staff is so caring and took the the to explain everything to me. In such a horrible time in my life, he delivered the best care I could have dreamt of. Highly recommend

Jul 24 2020

Review for Dr. Shirazi

I highly highly recommend Dr. Hook for any foot and ankle issues. I've been going to him for years any time I have an injury and couldn't be more happy.

CD Jul 21 2020

Review for Dr. Hook

Dixie R Muir Jul 18 2020

Review for Dr. Maday

I agree Dr Beck is smart as a whip I didn't talk much as i didn't want to be there in the first place I answered questions as he asked little i did say he sumed me up 100% correctly. The Office girl i dont like rude get rid of her he will be OK.

Mindy Jul 17 2020

Review for Dr. Beck

Had a very good experience

Jul 11 2020

Review for Dr. Abraham

Fantastic doctor. He spend extra time with me to answer all of my questions. He is very compassionate. After my surgery, my back never felt better.

Odell Jul 02 2020

Review for Dr. Fisher

Dr. Lutfi is an outstanding bariatric surgeon. His extraordinary work in resolving my chronic small bowel obstructions produced by adhesions from previous surgeries really changed my life. I cannot recommend him more highly. He is a compassionate, consummate professional with remarkable skills.

Bruce Evensen Jun 28 2020

Review for Dr. Lutfi

JMS Jun 26 2020

Review for Dr. Pasquale

Staff was friendly, wait time where short and Dr. Hook was efficient and made me feel comfortable. I enjoyed my visit and plan on referring him to colleagues.

Philip Vitale Jun 25 2020

Review for Dr. Hook

Great guy, takes care of me. Always kind and respectful. Highly recommend

Larry Sala Jr Jun 24 2020

Review for Dr. Hook

Came to Dr. Hook for a surgical consultation. He was knowledgeable, kind and patient when answering my questions. Looking forward to him being my doctor.

Charlie Leone Jun 23 2020

Review for Dr. Hook

Dr Lutfi and his entire team are WONDERFUL! A surgical procedure is never pleasant but I can honestly say this was the most pain free and easiest recovery EVER. Everyone there is attentive make you feel at ease.

Kimberly Carter Jun 13 2020

Review for Dr. Lutfi

He was so courteous and listen to your problem.

Jun 04 2020

Review for Dr. Abraham

Jun 02 2020

Review for Dr. Fisher

He Cares. Sincere. Checks all Options and other Professional Opinions as well as You'd. Prior to his own Opinion and Diagnosis.

Cynthia Ochoa May 28 2020

Review for Dr. Sirois

He is compassionate kind and caring.He listens and acts on health problems.He is very knowledgeable and allows the patient to take part in the healing process.

Barbara Meyer May 27 2020

Review for Dr. Sirois

TL James May 22 2020

Review for Dr. Olivier

Refused all insulin for a patient with blood sugar over 3x the normal range.

Shadi Beidas May 14 2020

Review for Dr. Uy

He was very arrogant and rude.

Adam Atassi Apr 16 2020

Review for Dr. Husseini

Katherine V Dallmeyer Apr 15 2020

Review for Dr. Latall

Good surgeon but to me lacks compassion for patient. Once surgery is done, it seems you're forgotten about & your issues/concerns are ignored. It is as if he doesn't actively listen to his patient. Depends a lot on his PA.

Maggie D Apr 11 2020

Review for Dr. Fisher

MILES ANDERSON Mar 28 2020

Review for Dr. Abraham

Dr. Williams, Allison and all the staff at the Gynecology Institute are professional, kind and want to provide a positive experience. I have been going to Dr. Williams for about two years now and are so glad that I found such a caring clinic.

Feb 27 2020

Review for Dr. Williams

DRV, Palos Park, IL Feb 19 2020

Review for Dr. Burke

Rene Earles, M.D. Feb 14 2020

Review for Dr. Jones

Love Feb 14 2020

Review for Dr. Johnson

Bad,the nurse is not friendly!

Feb 10 2020

Review for Dr. Huang

Always awesome!

Feb 09 2020

Review for Dr. Brooker

Very good experience on my first experience. He spent a lot of time getting to know me and my case.

Jan 30 2020

Review for Dr. Abraham

T. G. Jackson Jan 27 2020

Review for Dr. Lutfi

Chuck BV Jan 25 2020

Review for Dr. Lutfi

Dr. Bajaj is worthless he does not share his planes with the patients before hands nor is open to discussion, he think its his way or nothing.

Jan 21 2020

Review for Dr. Bajaj

Doctor and staff are rude and condescending. They consistently blame each other for mistakes regarding patient care. They joke about the quality of hospitals they provide services to in the most unprofessional way.

Jan 15 2020

Review for Dr. Brooker

He is a rude and condescending man. Instead of apologizing for the incompetency of his staff regarding my father's care, he decided to try and degrade me and provide misinformation. I wouldn't let him treat my worst enemy. Please save yourself the time and find a different doctor.

Shirley Jan 15 2020

Review for Dr. Brooker

Jan 10 2020

Review for Dr. Elbaridi

I have been going to Dr Byrnes for many years and I highly recommend him. He is knowledgeable and caring. If I could, I would rate him 100 stars.

Jan 07 2020

Review for Dr. Byrnes

Chris C. Jan 01 2020

Review for Dr. Burke

Dec 22 2019

Review for Dr. Koopman

Kate Jones Dec 17 2019

Review for Dr. Michel

Dec 10 2019

Review for Dr. Gupta

Best doctor I ever had, he saved my life more then once. He is a very caring man with his patients. If you wait in his waiting room, most of his patients are over 80, meaning he keeps them well and alive. I had to change doctors because I moved out of the area. I wish he had an office in Indiana.

Dave Wonogas Dec 04 2019

Review for Dr. Atassi

If not for Dr. Martin C. Burke I would not be here writing this. He is a great Doctor and a wonderful person. Dr Burke is a great doctor and wonderful person. If not for his excellent care I would not be here to write this. Thank you Dr Burke.

Maxine Edwards Nov 22 2019

Review for Dr. Burke

Ella Burbank Nov 19 2019

Review for Dr. Ittiara

Every staff member from receptionist to Dr. Lutfi was very engaging!! I felt comfortable and in good hands!! Dr. Lutfi was warm and friendly!! Made me feel like my concerns were his concerns.

Carolyn Thomas Nov 02 2019

Review for Dr. Lutfi

I love Dr Abraham He is courteous and very attentive when you are there. He addresses all concerns and treatment options. Very personable and great bedside manor! What a wonderful addition to this practice.

Oct 18 2019

Review for Dr. Abraham

Omg everyone has their own experience, they save my baby boy life in 2017 he was only 2 weeks old and he had rsv virus and he almost pass and they saved him. My baby is now 1yr old......

Isela Aviles Oct 15 2019

Review for Dr. Napier

Bruce from Lynwood, IL Oct 09 2019

Review for Dr. Jones

Iesha Oct 03 2019

Review for Christina Terrazas

Sep 30 2019

Review for Dr. Nichols

Precise , caring & professional

Sep 30 2019

Review for Dr. Quinteros

schapiro Sep 29 2019

Review for Dr. Tilwalli

Shukmei Oh Sep 21 2019

Review for Dr. Ittiara

Carol Tietz Sep 17 2019

Review for Dr. Chiaramonte

Great doctor.

Peter J Johnson Sep 13 2019

Review for Dr. Gupta

This man punctured a hole in my Aunt's colon doing a procedure.

Karen Davis Sep 09 2019

Review for Dr. Hall

Sep 07 2019

Review for Dr. Gupta

This office has very poor service with extremely rude receptionists who constantly discriminate patients. I was referred by my primary care physician but could not make an appointment.

Aug 27 2019

Review for Dr. Ittiara

steve Aug 23 2019

Review for Dr. Olivier

Aug 21 2019

Review for Dr. Harris

Phenomenal Service Aug 13 2019

Review for Dr. Mitchell

Theresa in Phoenix, AZ - Aug 04 2019

Review for Dr. Awad

EVERYTHING NEGATIVE HERE WRITTEN ABOUT THIS "PULMOLOGIST DOCTOR IS VERY TRUE!!!

Aug 04 2019

Review for Dr. Najjar

Aug 03 2019

Review for Dr. Perez

Mel Aug 03 2019

Review for Dr. Iteld

Ralph Logan Aug 02 2019

Review for Dr. Jones

He is the best OB/Gyn doctor and I have been his patient for over 30 years. He has left Mercy Hospital and I can't find him. Please help me locate him.

Jul 26 2019

Review for Dr. Picken

Excellent care from Dr. Napier. I found her to be compassionate and knowledgeable.

Don Pokowski Jul 15 2019

Review for Dr. Napier

he is compassionate, kind, knowledgeable, a good diagnostician. He cares about his patients.

Beverly Adams in Pingree Grove , IL - Jun 28 2019

Review for Dr. Sirois

I will highly recommend Dr. Ittiara to my family , friends and associates for any appropriate eye issue .

Henry Moore in Chicago, IL - Jun 08 2019

Review for Dr. Ittiara

Dr. Gasior is a phenomenal doctor, I would not be here without his expertise. I highly recommend him.

Laura Przybocki in Crown Point, IN - Jun 03 2019

Review for Dr. Gasior

Dr Young was great during my two visits - however, Joy her secretary is a rude. I missed an appt due to work and there was zero understanding on her behalf. Changed doctors after this.

May 23 2019

Review for Dr. Young

Apr 30 2019

Review for Dr. Quinteros

Apr 27 2019

Review for Dr. Choy

Dr Burke replaced my SICD. The procedure went extremely well. Dr Burke has an excellent bedside manner. I traveled six hour to see him. I highly recommend Dr Burke.

Apr 25 2019

Review for Dr. Burke

Apr 24 2019

Review for Dr. Ruhnke

Wonderful physician...helped me with my 30 years of chronic pain....no more surgeries...

Apr 19 2019

Review for Dr. Bathla

Good.

Apr 16 2019

Review for Dr. Bathla

Apr 16 2019

Review for Dr. Lutfi

What visit? They don’t return phone calls so a visit can be scheduled! Plus they do not respond to pharmacy’s requests fir refills. I’m looking for another doctor.

Apr 16 2019

Review for Dr. Logan Wyatt

Great doctor. Treated and resolved my condition.

Apr 16 2019

Review for Dr. Burke

Apr 12 2019

Review for Dr. Rafeyan

Apr 11 2019

Review for Dr. Doren

Apr 09 2019

Review for Dr. Westin

Dr. King listens, gives a good physical and knows about my condition. Dr. King acknowledged my symptoms. She did not tell me that it is all in my head. She recommended tests that are more thorough than past tests with other doctors.

Chicago - Apr 05 2019

Review for Dr. King

I have seen Dr. Corrales for probably 11 or 12 years. He is a great Doctor, very thourough, great to talk to and deal with. I would not want to see anyone else.

Apr 04 2019

Review for Dr. Corrales

Dr. Hall was very professional. I had my colonoscopy and he explained the results to me and I received a copy of the results. He advised that I have a followup with him. Also, I received my instructions via mail within two days of scheduling my appt.

Mar 22 2019

Review for Dr. Hall

Location

Mercy Hospital And Medical Center

2525 S Michigan Ave, Chicago, IL 60616

Frequently Asked Questions

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