West Valley Medical Center


Patients that would definitely recommend
7% higher than the national average

West Valley Medical Center is a medical facility located in Caldwell, ID. This hospital has been recognized for Patient Safety Excellence Award™ and America’s 100 Best Hospitals for Prostate Surgery Award™.


Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2020, 2019, 2018)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Prostate Surgery Award™ (2021)

Superior clinical outcomes in prostate removal surgery and transurethral resection of the prostate

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was better than expected

  • Respiratory failure following surgery

12 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience

Patients who gave a rating of 9 or 10
8% higher than the national average


Would definitely recommend
7% higher than the national average

West Valley Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well


Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well


Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients


Discharge Information

Percent of patients who said they were given information about recovering at home


Care Transition

Percent of patients who said they understood their care needs when they left the hospital


Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff


West Valley Medical Center

National Average


Percent of patients who said the area around their rooms was always kept quiet at night



Percent of patients who said their room and bathroom were always kept clean



Provider Reviews

My visit and surgery exceeded my expectations. Dr Cole and his staff are excellent. Due your due diligence... then go see Dr Cole... you wouldn't be disappointed

Rich Lewis Oct 25 2020

Review for Dr. Cole

Took the time to answer my questions, to go over lab work and meds and we have a plan for the year

Jeanne muller Oct 23 2020

Review for Dr. Portenier

Compassionate, caring and LISTENS. Dr.Whitesell sees ALS and PLS patients as well as others. She has good office staff and a great team that works with her, the pulmonologist, SLP and PT staff are very good. She is very pleasant and I recommend her very much.

Dave Oct 22 2020

Review for Dr. Whitesell

I have terrible dental anxiety. Not here. I get in. Get knocked out. Get up again. All within an hour. Doctor and staff well worth the price. Will definitely come back when more work is needed.

Ryan M. Oct 17 2020

Review for Dr. Anderson

Larry G Oct 15 2020

Review for Dr. Manning


West Valley Medical Center

1717 Arlington Ave, Caldwell, ID 83605

Frequently Asked Questions

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